Central Reservation System for Hotel Groups
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Revenue Management
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GuestCentric CRS
4.7 (23 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
GuestCentric CRS
Unranked in Hotel Reservations Software
Booking Engine & Central Reservation System
92% recommended by 70 hotels
More than 50% of GuestCentric’s reviews come from Portugal.
What is GuestCentric?
Founded in 2006 | Headquarters in San Diego (United States) | 59 employees
GuestCentric CRS is a Central Reservation System designed to help hotels and hospitality businesses streamline their reservations process, manage inventory, and optimize revenue. The platform provides a user-friendly interface to keep all reservations in one place, making it easier for staff to handle bookings efficiently. Its conversion-driven booking engine is tailored to attract more direct reservations, reducing dependency on third-party platforms. GuestCentric CRS is valuable for businesses looking to increase direct bookings, simplify their operations, and enhance revenue management through an integrated approach.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of GuestCentric products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
GuestCentric Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
GuestCentric Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by GuestCentric
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
GuestCentric's Provided Description:
"Simplified and fully integrated solutions to generate direct reservations, manage inventory, and measure revenue. Keep all your reservations in one simplified interface, and watch the direct bookings pour in with our conversion-driven booking engine trusted. If it works for Ritz Paris, it can work for you too!"
FAQs
GuestCentric doesn’t have any screenshots available
GuestCentric CRS Alternatives
Not sure if GuestCentric is right for your hotel? Here are similar Hotel Reservations Software vendors that could be a good fit for your hotel:
Capabilities
GuestCentric doesn’t have any benefits or use cases available
Features
Content Management
4/5 features
Pricing Rules
4/5 features
Distribution
4/5 features
Ecommerce
4/5 features
Integrations
4/5 features
Reporting
4/5 features
Admin
4/5 features
Call Center
4/5 features
GuestCentric Reviews Summary
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, GuestCentric CRS is the #11 most trending product in the Hotel Reservations Software category (out of 44) and the #743 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestCentric’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
GuestCentric Pricing
Pricing Available By Request
GuestCentric has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Looking for specific info?
10
Flexibility, Proximity and professionalism
Owner from 5 to 9 room Bed & Breakfast & Inn in Seia (Portugal)
Verified
2 years ago
The solution is great and the customer service is the best we have already found in the market. It is wonderful to be known.
Portugal
Portugal
Owner
X-Small Hotel
10
very good
front office manager from 10 to 24 room Bed & Breakfast & Inn in Cervaes (Portugal)
Verified
3 years ago
they are all always available to solve our problems, give us support for all the question, they give us an answer very quickly
Portugal
Portugal
front office manager
Small Hotel
10
Very good
CRM from 75-99 room City Center Hotel in Ponta Delgada (Portugal)
Verified
4 years ago
Great support team!
They are all very helpful and clear. Very short time span between asking for help and receiving the answer from them :)
Portugal
Portugal
CRM
Large Hotel
8
Easy to use and communicate
GM from 75-99 room Branded Hotel in Lisbon (Portugal)
Verified
4 years ago
Service is outstanding and of capital importance to me. This was one of the main reasons to choose guestcentric systems as our tech partner for CRS booking engine and web developers.
Portugal
Portugal
GM
Large Hotel
9
Very helfull
sales & revenue from 50-74 room City Center Hotel in Santo Tirso (Portugal)
Verified
4 years ago
the cliente support/ the persons who allways help me with my questions / they are very kind and professional .
Portugal
Portugal
sales & revenue
Mid-Sized Hotel
8
Nice Company
Frontoffice Clerk/Recepcionist from 10 to 24 room Bed & Breakfast & Inn in Alvados (Portugal)
Verified
4 years ago
GuestCentric's platform is intuitive, easy to work with and the Support Team is excelent and dedicated to their customers. A response is very quick and helpful.
Portugal
Portugal
Frontoffice Clerk/Recepcionist
Small Hotel
10
Very good customer care and excellent website design .
Manager from 5 to 9 room Bed & Breakfast & Inn in Seia (Portugal)
Verified
4 years ago
High proficiency team
Excellent website design
Excellent customer care
the proficiency of the booking engine
It is a very complete solution that allow a small unit to have an excellent presence in the market.
Portugal
Portugal
Manager
X-Small Hotel
10
Excellent customer service
Office and Marketing Assistant from 25-49 room Boutique in Lisboa (Portugal)
Verified
4 years ago
Always available to help
They do everything to fix the issue or help us implement what we need
They are proactive
Portugal
Portugal
Office and Marketing Assistant
Mid-Sized Hotel
9
Amazing experience and service
COO from 25-49 room Boutique in Lisboa (Portugal)
Verified
4 years ago
BE - user friendly and appealing. Very complete
CRS - very easy to connect and a lot of options for reservations and tracking
Agency - amasing service, very good reporting and analysis
Portugal
Portugal
COO
Mid-Sized Hotel
10
Amazing!
Director of Sales and Marketing from 25-49 room Boutique in Ribeira Grande (Portugal)
Verified
5 years ago
The team is amazing and the tool perfectly matches our needs! Great flexibility and many options to adapt and easily create content.
Portugal
Portugal
Director of Sales and Marketing
Mid-Sized Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
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GuestCentric hasn’t been recommended by any experts or partners yet
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Support
Unverified
GuestCentric has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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