Empower your hotel with a user-centric reservation management system that works for you
GuestCentric CRS
4.7 (23 REVIEWS)
GuestCentric CRS
Unranked in Hotel Reservations Systems
Booking Engine & Central Reservation System
92% recommended by 70 hotels
Ratings Summary
Recommended by
Achievements
This vendor's trending score is rising, GuestCentric CRS is the #10 most trending product in the Hotel Reservations Systems category (out of 37) and the #528 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestCentric’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
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Capabilities
GuestCentric doesn’t have any benefits or use cases available
Features
Content Management
Pricing Rules
Distribution
Ecommerce
Integrations
Reporting
Admin
Call Center
Pricing
Pricing Available By Request
GuestCentric has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Empower your hotel with a user-centric reservation management system that works for you
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Streamline rate management
Popularity by Segment
Size
6 | X-Small (1-9 room)
15 | Small (10-24 room)
25 | Medium (25-74 room)
6 | Large (75-199 room)
5 | X-Large (200+ room)
Country
54 | Portugal
13 | United States of America
4 | Spain
2 | Mexico
1 | Australia
1 | Turks and Caicos Islands
1 | Faroe Islands
1 | Kenya
1 | Italy
Type
30 | Boutiques
17 | Luxury Hotels
11 | Resorts
9 | Bed & Breakfast & Inns
9 | Vacation Rentals & Villas
8 | City Center Hotels
5 | Branded Hotels
4 | Extended Stay & Serviced Apartments
2 | Airport/Conference Hotels
1 | Casinos
1 | Limited Service & Budget Hotels
Region
60 | Europe
15 | North America
1 | Oceania
1 | Central America
1 | Africa
Category
71 | Booking Engine
23 | Digital Marketing Agencies
23 | Hotel Reservations Systems
Hotelier Rating
Flexibility, Proximity and professionalism
Owner from 10 to 24 room Bed & Breakfast & Inn in Travancinha (Portugal)
very good
front office manager from 10 to 24 room Luxury Hotel in Cervães (Portugal)
Very good
CRM from 75-99 room Airport/Conference Hotel in Ponta Delgada (Portugal)
Easy to use and communicate
GM from 75-99 room City Center Hotel in Lisbon (Portugal)
Very helfull
sales & revenue from 50-74 room City Center Hotel in Santo Tirso (Portugal)
Nice Company
Frontoffice Clerk/Recepcionist from 10 to 24 room Boutique in Alvados - Portugal (Portugal)
Very good customer care and excellent website design .
Manager from 10 to 24 room Bed & Breakfast & Inn in Travancinha (Portugal)
Excellent customer service
Office and Marketing Assistant from 25-49 room Boutique in Lisboa (Portugal)
Amazing experience and service
COO from 25-49 room Boutique in Lisboa (Portugal)
Amazing!
Director of Sales and Marketing from 25-49 room Resort in Ribeira Grande (Portugal)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
I appreciate the customer support from the Development team and the quality call that is made for the integration with Quicktext to make sure that nothing is missed or overlooked. The integration is very thorough to ensure that any add-on integration like ours is an enhancement and does not eat away from the product's performance in any way.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
Kudos, for the quality call that is made regarding the integration with Quicktext. That was a very detailed focused approach to Quality. The UX on the booking engine is very different from anything I have seen on another booking engine. Seeing the booking calendar and the rates at the same time is a great experience.
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Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
I have nothing to mention regarding this as we just made it through with our first integration for our first client. The whole integration experience is very great. Great help from the development team and sales teams as well who keep an eye on the whole process.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Integrations
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GuestCentric has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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