Hotel-Spider

Ranked 6 (out of 35) in Central Reservations Systems

Central Reservations Systems

Business intelligence tool to easily build your own dashboards and tables.

Ratings Snapshot

Certificate of Excellence
Read 6 reviews
100%
Recommend
HTR Score icon
HT SCORE
74 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hotel-Spider has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #6 out of 35 in Central Reservations Systems

Ease of Use
4.8/5
ROI
4.8/5
Implementation
4.8/5
Customer Support
5.0/5
Verified Customer Support

Hotel-Spider’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Branded Hotels Leader: Cendyn
    100%
    2 verified reviews
  • Resorts Leader: Cendyn
    100%
    1 verified reviews
  • Boutiques Leader: Cendyn
    100%
    1 verified reviews
  • Hostels Leader: Cendyn
    100%
    1 verified reviews
  • Vacation Rentals & Villas 1 verified reviews
    100%
    1 verified reviews

Hotel-Spider Overview

Hotel-Spider Overview

Our Central Reservation System allows you to access the property data via an interface. Availabilities, prices, cancellation policies, pictures and descriptions are at your disposal. Reservations can be generated due to the integration directly in our system.

About Hotel-Spider

Founded in 2002 | Headquarters in Nyon Switzerland | 9 employees
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Logo

Integrates with

  • Revenue Management Systems
  • Property Management Systems
  • Hotel Management Software
Browse integrations (9 verified)

Pros & Cons

Like 100% recommend

Geschäftsführung Chaletdorf Hannersberg

Simple handling, perfect customer service - even for hotel beginners! Support line always available, competent and very patient Setting up was quick and uncomplicated, changes are implemented immediately.

Sales Manager

I was speaking to Alexandre Baechler, and he was a really helpful!! He had a lot of patience! and was really kind explaining me all the details really good (like for dummies ;D) so that I can solve it in the future in ...

General Manager

-Fast-response, competent and friendly support -well thought-out, tidy extranet- booking mask on your own homepage that appeals in terms of design and functionality -well-structured, friendly onboarding, in which suffici...

Sales Manager

Nothing really, I have only problems with mapping... but I understand why it should be different for every agency... And if something happen, you can ask Alexandre :D

Geschäftsführung Chaletdorf Hannersberg

We have no comments. If we want changes or have questions, these will be implemented or answered quickly. Both the channel manager and the booking engine run smoothly.

E-Commerce Manager

Fundamental changes are not necessary. Suggestions are accepted and integrated into updates. In the rarest of cases, there seem to be minor problems between Hotelspider and booking channels, but they definitely don't...

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Expert Q&A and Partner Recommendations

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GETTING STARTED

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Features

Other

0/14 features

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
VERIFIED MARKETS
  • Germany
  • Spain
  • Switzerland
  • Austria

6 Verified Hotel-Spider Reviews

Likelihood to Recommend
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Low review volume alert

This vendor is 92% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Central Reservations Systems providers. It is advised that you ask for recent references before proceeding.

March 31, 2022

Hotel-Spider Review: Very good technology base

General Manager from Branded Hotels in Olching (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

-Fast-response, competent and friendly support -well thought-out, tidy extranet- booking mask on your own homepage that appeals in terms of design and functionality -well-structured, friendly onboarding, ...

What do you dislike or think could be improved?

We are very excited about the redesigned extranet; currently we still use the old one. It would be good if, in combination with Apaleo, it would be possible to display / book services with 2 components an...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 21, 2021

Hotel-Spider Review: Hotel Spider top recommendation

Geschäftsführung Chaletdorf Hannersberg from Resorts in Hannersdorf (Austria)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Simple handling, perfect customer service - even for hotel beginners! Support line always available, competent and very patient Setting up was quick and uncomplicated, changes are implemented immediately....

What do you dislike or think could be improved?

We have no comments. If we want changes or have questions, these will be implemented or answered quickly. Both the channel manager and the booking engine run smoothly.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 20, 2021

Hotel-Spider Review: Always nice, always professional

Hôtelière from Hostels in Eglisau (Switzerland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The whole Hotelspider team is always very courteous, nice, helpful and professional. Reachable quickly and give timely feedback. I can only recommend it.

What do you dislike or think could be improved?

Unfortunately, I can't say anything negative about Hotelspider. Sorry ..... ....... ..... .... .... .... ... .... ...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 20, 2021

Hotel-Spider Review: Hotel-Spider impresses as a product and especially with the support

Betriebsleiter from Vacation Rentals & Villas in Selm (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The use of Hotel-Spider enables transparent control of rates, availability and categories in combination with the PMS system. It is obvious that the further development of the system is being actively pur...

What do you dislike or think could be improved?

At the moment I couldn't name any points which of mine would be relevant for us as users. It might be possible to work on the awareness of Hotel-Spider, as there were still some people in my circle of fri...

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

December 13, 2021

Hotel-Spider Review: Perfect for small and large hotels

E-Commerce Manager from Branded Hotels in Rochlitz (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The system is intuitive to use. The customer service is professional. Both systems can be individually adapted. The connections to various booking platforms and to the PMS work perfectly.

What do you dislike or think could be improved?

Fundamental changes are not necessary. Suggestions are accepted and integrated into updates. In the rarest of cases, there seem to be minor problems between Hotelspider and booking channels, but they defi...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

May 14, 2019

Hotel-Spider Review: Fantastic, the channel manager is really visual!

Sales Manager from Boutiques in Peguera (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I was speaking to Alexandre Baechler, and he was a really helpful!! He had a lot of patience! and was really kind explaining me all the details really good (like for dummies ;D) so that I can solve it i...

What do you dislike or think could be improved?

Nothing really, I have only problems with mapping... but I understand why it should be different for every agency... And if something happen, you can ask Alexandre :D

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Profile empty

Hotel-Spider hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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Popular Hotel-Spider Integrations

View all (9 Hotel-Spider Integrations)