Hotel-Spider

5.0 (6 REVIEWS)

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Ratings Summary

5.0
Excellent
Ease of Use
4.8/5
Customer Support
5.0/5
ROI
4.8/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Hotel-Spider is the #11 most trending product in the Hotel Reservations Systems category (out of 37) and the #736 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Hotel-Spider’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Hotel-Spider
Founded in 2002 | Headquarters in Nyon (Switzerland) | 9 employees
Our Central Reservation System allows you to access the property data via an interface. Availabilities, prices, cancellation policies, pictures and descriptions are at your disposal. Reservations can be generated due to the integration directly in our system.

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Hotel-Spider doesn’t have any screenshots available

Capabilities

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Hotel-Spider doesn’t have any benefits or use cases available

Features

Content Management

4/5 features

Pricing Rules

4/5 features

Distribution

4/5 features

Ecommerce

4/5 features

Integrations

4/5 features

Pricing

Pricing Available By Request

Hotel-Spider has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Hotelier Rating

Excellent
19
Very Good
0
Average
0
Poor
0
Terrible
1

Property Size

  • X-Small (3)
  • Small (2)
  • Medium (10)
  • Large (2)
  • X-Large (2)

Country

  • Switzerland
    Switzerland
    (9)
  • Austria
    Austria
    (4)
  • Germany
    Germany
    (4)
  • Spain
    Spain
    (1)
  • Liechtenstein
    Liechtenstein
    (1)
  • Netherlands
    Netherlands
    (1)

Region

  • Europe
    Europe
    (20)
10

Very good technology base

General Manager from 50-74 room Branded Hotel in Olching (Germany)

Verified
2 years ago
-Fast-response, competent and friendly support -well thought-out, tidy extranet- booking mask on your own homepage that appeals in terms of design and functionality -well-structured, friendly onboarding, in which sufficient time was taken for setup and questions
Country Germany
General Manager
Medium Hotel
10

Hotel Spider top recommendation

Geschäftsführung Chaletdorf Hannersberg from 25-49 room Resort in Hannersdorf (Austria)

Verified
2 years ago
Simple handling, perfect customer service - even for hotel beginners! Support line always available, competent and very patient Setting up was quick and uncomplicated, changes are implemented immediately.
Country Austria
Geschäftsführung Chaletdorf Hannersberg
Medium Hotel
10

Hotel-Spider impresses as a product and especially with the support

Betriebsleiter from 1 to 4 room Vacation Rentals & Villa in Selm (Germany)

Verified
2 years ago
The use of Hotel-Spider enables transparent control of rates, availability and categories in combination with the PMS system. It is obvious that the further development of the system is being actively pursued and that suggestions from customers / users are also incorporated as ideas. Especially the support by the employees stands out clearl...
Country Germany
Betriebsleiter
X-Small Hotel
10

Always nice, always professional

Hôtelière from 10 to 24 room Hostel in Eglisau (Switzerland)

Verified
2 years ago
The whole Hotelspider team is always very courteous, nice, helpful and professional. Reachable quickly and give timely feedback. I can only recommend it.
Country Switzerland
Hôtelière
Small Hotel
10

Perfect for small and large hotels

E-Commerce Manager from 500+ room Branded Hotel in Rochlitz (Germany)

Verified
2 years ago
The system is intuitive to use. The customer service is professional. Both systems can be individually adapted. The connections to various booking platforms and to the PMS work perfectly.
Country Germany
E-Commerce Manager
X-Large Hotel
10

Fantastic, the channel manager is really visual!

Sales Manager from 200 to 499 room Boutique in Peguera (Spain)

Verified
4 years ago
I was speaking to Alexandre Baechler, and he was a really helpful!! He had a lot of patience! and was really kind explaining me all the details really good (like for dummies ;D) so that I can solve it in the future in a moment. Next time I will ask directly for him :D
Country Spain
Sales Manager
X-Large Hotel
  • 1

Recommend empty

It looks like Hotel-Spider is not recommended by any hotels

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Support

Unverified

Hotel-Spider has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

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Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

99%

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