Pegasus CRS & Distribution (Cendyn)

Ranked 1 (out of 35) in Central Reservations Systems

Central Reservations Systems

Disconnect from legacy systems. Connect to the Pegasus CRS.

Ratings Snapshot

Certificate of Excellence
Read 137 reviews
89%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 35 in Central Reservations Systems

Ease of Use
4.4/5
ROI
4.3/5
Implementation
4.3/5
Customer Support
4.5/5
Verified Customer Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Boutiques 47 verified reviews
    92%
  • Resorts 28 verified reviews
    87%
  • City Center Hotels 22 verified reviews
    92%
  • Branded Hotels 14 verified reviews
    92%
  • Luxury Hotels 14 verified reviews
    86%
  • Casinos 11 verified reviews
    85%
  • Bed & Breakfast & Inns 11 verified reviews
    89%
  • RV Parks & Campgrounds 4 verified reviews
    98%
  • Vacation Rentals & Villas 3 verified reviews
    100%
  • Limited Service & Budget Hotels 3 verified reviews
    90%
  • Airport/Conference Hotels 3 verified reviews
    93%
  • Motels 3 verified reviews
    83%
  • Extended Stay & Serviced Apartments 3 verified reviews
    80%
  • Hostels 2 verified reviews
    100%

Pegasus CRS & Distribution (Cendyn) Overview

Pegasus CRS & Distribution (Cendyn) Overview

Take full control of your hotel’s distribution strategy with Pegasus CRS, an award-winning, state-of-the-art, cloud-based reservations solution with intelligent rate and inventory management tools for enterprise customers. Flexible and robust microservice APIs allow you to use the platform in ways that best fit your optimized business processes, allowing you to focus on revenue generation. Our p...

About Cendyn View website

Founded in 1996 | Headquarters in Boca Raton United States | 570 employees

Cendyn is a catalyst for digital transformation in the hospitality industry. We help hotels around the globe drive profitability and guest loyalty through an in...

Product Modules
Web-based solutions for all call center needs
ADD-ON
From enhanced tools and flexible workflows for reservations agents to loyalty program integrations and voice services, Cendyn offers powerful, web-based solutions for all your call center needs. Empower your reservations agents with a full view of your rates and inventory, allowing them to easily answer property questions and reserve the right room and rate plan for guests quickly and flexibly, including making multi-room and multi-rate plan bookings on single reservations and overriding availability.
Monitor, Analyze, Plan, Act with CRS BI Analytics Business Intelligence
ADD-ON
Our powerful intelligence platform allows you to aggregate, analyze, and dissect data faster and more efficiently than ever before. Rich visualizations deliver critical insight in seconds, identifying areas of need. Flexible and interactive charts, graphs, and maps allow you to explore further to uncover trends that could help you optimize channel performance and act on crucial business metrics.

Other Products by Cendyn

Integrates with

  • Property Management Systems
  • Channel Managers
  • Hotel Management Software
Browse integrations (57 verified)

What customers love about Pegasus CRS & Distribution (Cendyn)

Like 89% recommend

Director of Revenue in Las Vegas (United States)

Travel Tripper is the BEST channel manager and booking engine available!!!! Technology is great, support team and account managers are the best by far!!!!

Director of Revenue Management in Philadelphia (United States)

Reztrip is always there to assist in answering any and all questions that I have. A great thing is that if any of the technicians or account manager don't know the answer to your question right away they don't try to 'sk...

Director of Revenue Management in San Jose (United States)

The software is very upfront and easy to manage; everything from inventory to reports can be extracted to provide a great experience for revenue management.

Regional Vice President of Sales & Marketing in New York (United States)

One of the best products we have used after trying several. Its user friendly, runs quick, works well across all needed channels of distribution and the added feature of Call center makes it efficient and is the best val...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The Cendyn product suite is one of the most comprehensive in the industry. Because of that, they can act as a "one-stop-shop" for hospitality technology and meet all the requirements of most companies.

by John Lingos-Webb (Duetto) on October 05, 2022

See more answers (3)
Question:

What differentiates this product or service from the competition?

Answer:

Cendyn is differentiated because of its breadth of services and the applications it offers. In addition, they are masterful at integrating and making sure all of their products communicate and work together seamlessly. No other company in hospitality tech can do as much as they can well.

by John Lingos-Webb (Duetto) on October 05, 2022

See more answers (3)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Take a close look at everything that Cendyn can offer. They have a lot more products and services than many realize and I'm sure that almost every hotelier can benefit from their vast product offering.

by John Lingos-Webb (Duetto) on October 05, 2022

See more answers (3)
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+ 1 recommend
Recommended by

Features

Other

14/14 features

Clients & references

References & testimonials

Testimonial avatar
In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), thes...
Michelle Mu Director of Revenue & Distribution at the Refinery Hotel
Testimonial avatar
I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in com...
Eric Gooden Marketing Manager at the Bellstar Hotels & Resorts

Featured partners

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Case studies

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Cendyn doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • France
  • Ireland
  • Italy
  • Canada
  • United Kingdom
  • Spain
  • South Africa
  • Denmark

137 Verified Cendyn Reviews

Likelihood to Recommend
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November 23, 2022

Pegasus CRS & Distribution (Cendyn) Review: We have been working as a team for more than 20 years, with all the urban hotels and part of the vacation hote...

DPTO RESERVAS from Other in Barcelona (Spain)

Recommend 9/10
Full blue star
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Half blue star

What do you like most?

Without a doubt, the customer service of both Miriam Lucae and Datamanagment; quick response to our questions and agile help to implement changes

What do you dislike or think could be improved?

Searching for reservations is sometimes a slow process if you do not have the reservation confirmation number. The display of information in the Rate Calendar, if a hotel has many room types/rates... the ...

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

November 22, 2022

Pegasus CRS & Distribution (Cendyn) Review: Great product and suppor team!

Director of Revenue from Other in Monterey (United States of America)

Recommend 9/10
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Half blue star

What do you like most?

User-friendly interface and ability to manage rate plan discounts through many different functions. The reservations system is easy to manage and reporting options for bookings is easy to run. The booking...

What do you dislike or think could be improved?

Ability to quickly change out room type premiums depending on seasons. Also an overall snapshop of reservations status would be great, similar to Synxis CRS.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

November 21, 2022

Pegasus CRS & Distribution (Cendyn) Review: Outstanding customer support

Reservations Manager from Boutiques in København (Denmark)

Recommend 8/10
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Empty blue star

What do you like most?

- Customer support - very personalised and close relationship with our account manager. She also helped us through a difficult training period through Covid-19 where new employees had to stand in to handl...

What do you dislike or think could be improved?

- We have had some issues with rate loading - RVNG is complicated until an employee has gotten used to it, which can take a long time. - It would be nice with an alert on loaded rates a month prior to the...

Customer Support
5
Ease of Use
2
Value for money
4
Implementation
4

November 17, 2022

Pegasus CRS & Distribution (Cendyn) Review: Elite Hospitality Group and Cendyn

COO from Luxury Hotels in Manama (Bahrain)

Recommend 9/10
Full blue star
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Full blue star
Half blue star

What do you like most?

We have worked with Pegasus (now Cendyn) for many years now, for the booking engine, CRS and GDS systems, and have been totally satisfied with the products and excellent service. Our special thanks to Ele...

What do you dislike or think could be improved?

Staythe way you are .... and keep upgrading and updating ! Keep up the good work and wishing Cendyn more success

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

November 17, 2022

Pegasus CRS & Distribution (Cendyn) Review: Excellent and swift service

general manager from Airport/Conference Hotels in Evere (Belgium)

Recommend 10/10
Full blue star
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What do you like most?

Sometimes we have small questions, they are handled swiftly by the team especially by Elena Vigna she is a very big asset to the company. Thank you all!

What do you dislike or think could be improved?

All is very fine and I do not see where they can still improve. Again thank you all. Well done

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 17, 2022

Pegasus CRS & Distribution (Cendyn) Review: Excellent account management and support

Group Marketing Director (Management Company) from Other in Dublin (Ireland)

Recommend 10/10
Full blue star
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What do you like most?

The technology is efficient and reliable, however, this combined with excellent account management delivers superior results. Our account manager Elena is very supportive and always on hand to assist.

What do you dislike or think could be improved?

Currently we are very happy with this solution and we cannot think of any improvements as the technology does what it is supposed to do.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

Pricing

Profile empty

Cendyn hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

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Popular Pegasus CRS & Distribution (Cendyn) Integrations

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