Pegasus CRS & Distribution (Cendyn)

Ranked 1 (out of 34) in Central Reservations Systems

Central Reservations Systems

Disconnect from legacy systems. Connect to the Pegasus CRS.

Ratings Snapshot

Certificate of Excellence
Read 135 reviews
89%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 34 in Central Reservations Systems

Ease of Use
4.4/5
ROI
4.3/5
Implementation
4.3/5
Customer Support
4.5/5
Verified Customer Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Boutiques 48 verified reviews
    92%
  • Resorts 25 verified reviews
    88%
  • City Center Hotels 20 verified reviews
    92%
  • Branded Hotels 14 verified reviews
    92%
  • Luxury Hotels 12 verified reviews
    83%
  • Casinos 11 verified reviews
    85%
  • Bed & Breakfast & Inns 11 verified reviews
    89%
  • RV Parks & Campgrounds 4 verified reviews
    98%
  • Vacation Rentals & Villas 3 verified reviews
    100%
  • Limited Service & Budget Hotels 3 verified reviews
    90%
  • Airport/Conference Hotels 3 verified reviews
    93%
  • Motels 3 verified reviews
    83%
  • Extended Stay & Serviced Apartments 2 verified reviews
    80%
  • Hostels 1 verified reviews
    100%

Pegasus CRS & Distribution (Cendyn) Overview

Pegasus CRS & Distribution (Cendyn) Overview

Take full control of your hotel’s distribution strategy with Pegasus CRS, an award-winning, state-of-the-art, cloud-based reservations solution with intelligent rate and inventory management tools for enterprise customers. Flexible and robust microservice APIs allow you to use the platform in ways that best fit your optimized business processes, allowing you to focus on revenue generation. Our p...

About Cendyn View website

Founded in 1996 | Headquarters in Boca Raton United States | 570 employees

Cendyn is a catalyst for digital transformation in the hospitality industry. We help hotels around the globe drive profitability and guest loyalty through an in...

Other Products by Cendyn

Integrates with

  • Property Management Systems
  • Channel Managers
  • Hotel Management Software
Browse integrations (56 verified)

What customers love about Pegasus CRS & Distribution (Cendyn)

Like 89% recommend

Director of Revenue in Las Vegas (United States)

Travel Tripper is the BEST channel manager and booking engine available!!!! Technology is great, support team and account managers are the best by far!!!!

Director of Revenue Management in Philadelphia (United States)

Reztrip is always there to assist in answering any and all questions that I have. A great thing is that if any of the technicians or account manager don't know the answer to your question right away they don't try to 'sk...

Director of Revenue Management in San Jose (United States)

The software is very upfront and easy to manage; everything from inventory to reports can be extracted to provide a great experience for revenue management.

Regional Vice President of Sales & Marketing in New York (United States)

One of the best products we have used after trying several. Its user friendly, runs quick, works well across all needed channels of distribution and the added feature of Call center makes it efficient and is the best val...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The Cendyn product suite is one of the most comprehensive in the industry. Because of that, they can act as a "one-stop-shop" for hospitality technology and meet all the requirements of most companies.

by John Lingos-Webb (Duetto) on October 05, 2022

See more answers (3)
Question:

What differentiates this product or service from the competition?

Answer:

Cendyn is differentiated because of its breadth of services and the applications it offers. In addition, they are masterful at integrating and making sure all of their products communicate and work together seamlessly. No other company in hospitality tech can do as much as they can well.

by John Lingos-Webb (Duetto) on October 05, 2022

See more answers (3)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Take a close look at everything that Cendyn can offer. They have a lot more products and services than many realize and I'm sure that almost every hotelier can benefit from their vast product offering.

by John Lingos-Webb (Duetto) on October 05, 2022

See more answers (3)
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+ 1 recommend
Recommended by

Features

Other

14/14 features

Clients & references

References & testimonials

Testimonial avatar
In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), thes...
Michelle Mu Director of Revenue & Distribution at the Refinery Hotel
Testimonial avatar
I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in com...
Eric Gooden Marketing Manager at the Bellstar Hotels & Resorts

Featured partners

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Case studies

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Cendyn doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • France
  • Ireland
  • Italy
  • Canada
  • United Kingdom
  • Spain
  • South Africa
  • Denmark

135 Verified Cendyn Reviews

Likelihood to Recommend
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August 24, 2022

Pegasus CRS & Distribution (Cendyn) Review: We have been working as a team for more than 20 years, with all the urban hotels and part of the vacation hote...

DPTO RESERVAS from Other in Barcelona (Spain)

Recommend 9/10
Full blue star
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Half blue star

What do you like most?

Without a doubt, the customer service of both Miriam Lucae and Datamanagment; quick response to our questions and agile help to implement changes

What do you dislike or think could be improved?

Searching for reservations is sometimes a slow process if you do not have the reservation confirmation number. The display of information in the Rate Calendar, if a hotel has many room types/rates... the ...

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

August 24, 2022

Pegasus CRS & Distribution (Cendyn) Review: Outstanding customer support

Reservations Manager from Boutiques in København (Denmark)

Recommend 8/10
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Empty blue star

What do you like most?

- Customer support - very personalised and close relationship with our account manager. She also helped us through a difficult training period through Covid-19 where new employees had to stand in to handl...

What do you dislike or think could be improved?

- We have had some issues with rate loading - RVNG is complicated until an employee has gotten used to it, which can take a long time. - It would be nice with an alert on loaded rates a month prior to the...

Customer Support
5
Ease of Use
2
Value for money
4
Implementation
4

August 23, 2022

Pegasus CRS & Distribution (Cendyn) Review: One of the easiest systems to use with a great and responsive support team.

Director of Revenue from Extended Stay & Serviced Apartments in Denver (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

Ray Schum. I have used dozens of products over the years. Ray hands down is the best account manager I've worked with. Ray is very knowledgeable and responsive.

What do you dislike or think could be improved?

A section to show all active support tickets. It is time consuming to track multiple email threads for a single issue. This is compounded when there multiple properties with multiple active support ticket...

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5

August 23, 2022

Pegasus CRS & Distribution (Cendyn) Review: WE HAVE BEEN CUSTOMERS FOR MORE THAN 25 YEARS

SALES DIRECTOR from City Center Hotels in Barcelona (Spain)

Recommend 7/10
Full blue star
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Half blue star
Empty blue star

What do you like most?

THEY PROVIDE ALL THE CONNECTIONS WITH THE COMPANIES AND GROUPS OF AGENCIES AND CONSORTIES, ESPECIALLY INTERNATIONAL. THE ATTENTION OF OUR ACCOUNT IS VERY GOOD (MIRIAM LUCAE)

What do you dislike or think could be improved?

EXPANSION OF NATIONAL AGENCIES POSSIBLE MEETINGS WITH THE GROUPS OF AGENCIES TO BE ABLE TO MAKE PRESENTATIONS OF THE HOTELS AND SO KNOW MORE ABOUT OUR PRODUCT

Customer Support
3
Ease of Use
3
Value for money
3
Implementation
3

August 23, 2022

Pegasus CRS & Distribution (Cendyn) Review: Amazing support team and very user friendly!

Revenue Analyst from Branded Hotels in New York (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

How user friendly this system is, all while having all the tools necessary to complete simple and advanced tasks required daily. This is by far the best CRS I've ever used amongst all properties I've been...

What do you dislike or think could be improved?

At times there are technical issues that arise from a interface perspective, however support is always there to assist. I hope in the future the CRS can be more proactive on interfacing issues versus tryi...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

August 17, 2022

Pegasus CRS & Distribution (Cendyn) Review: Cendyn is a strong and supporting product.

Regional Director of revenue from Branded Hotels in New York (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

1. Booking engine layout definitely helps with improving conversions. 2. The CRS has several features that you can have fun with in creating selective strategies. The reporting suite spits out meaningful ...

What do you dislike or think could be improved?

1. Loading time of the CRS with high volume can be impacted at times. 2. Reservation search feature within the CRS is at times moody. 3. Processing times of certain features can be improved. We all love t...

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
n/a

Pricing

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Cendyn hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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Popular Pegasus CRS & Distribution (Cendyn) Integrations

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