Cendyn CRS

4.4 (169 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Melissa, Kilian, Holly + 18 more experts recommend Cendyn

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Ranked 1 (out of 44) in Hotel Reservations Software

Maximize global demand, visibility, and bookings by swiftly adapting to market changes

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Bell avatar Bell - AI powered product analyst

I analyzed all of Cendyn’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like the Pegasus RezTrip CRS’s ease of use, comprehensive integration capabilities, and advanced features such as dynamic pricing and real-time reporting. They highlight its positive impact on revenue through effective rate management and seamless connectivity with PMS, CMS, and CRM systems. However, issues like booking notifications delays and occasional interface problems are noted, necessitating workarounds to reduce operational disruptions.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Hyatt, Virgin, Onyx Hospitality Group & 294 others

Read their reviews

What Types of Hotels Cendyn is Popular For

Size

14 | X-Small (1-9 room)

8 | Small (10-24 room)

69 | Mid-Sized (25-74 room)

100 | Large (75-199 room)

156 | X-Large (200+ room)

Country

219 | United States of America

25 | France

11 | Canada

11 | Spain

9 | United Kingdom

6 | Italy

5 | South Africa

4 | Mexico

4 | Ireland

4 | India

4 | Australia

3 | United Arab Emirates

3 | Bahrain

2 | Saudi Arabia

2 | Denmark

2 | Switzerland

2 | Thailand

2 | New Zealand

1 | Belgium

1 | Morocco

1 | Greece

1 | Malaysia

1 | Bulgaria

1 | Singapore

1 | Sweden

1 | Cyprus

1 | Kenya

1 | Norway

1 | Myanmar

1 | Netherlands

1 | Japan

1 | Ghana

1 | Korea, South

1 | Qatar

1 | Colombia

1 | Germany

Type

175 | Boutiques

155 | Luxury Hotels

154 | Resorts

139 | City Center Hotels

119 | Branded Hotels

105 | Bed & Breakfast & Inns

94 | Airport/Conference Hotels

73 | Limited Service & Budget Hotels

42 | Casinos

26 | Extended Stay & Serviced Apartments

20 | Hostels

18 | Vacation Rentals & Villas

12 | RV Parks & Campgrounds

8 | Motels

Region

234 | North America

67 | Europe

14 | Asia Pacific

8 | Africa

6 | Oceania

6 | Middle East

1 | South America

Category

169 | Hotel Reservations Software

148 | Booking Engine

55 | Digital Marketing Agencies

37 | Revenue Management Systems

29 | Hotel Metasearch Management Software

25 | Business Intelligence

23 | Hotel Rate Parity

19 | Hotel CRM & Email Marketing

18 | Meetings & Events Intelligence

14 | RFPs & Proposal Management Software

13 | Website Design

9 | Event Management Software

What is Cendyn?

Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn CRS is a comprehensive Central Reservation System designed for hoteliers to manage and optimize their booking processes. This cloud-based solution offers seamless integration with Property Management Systems (PMS), Content Management Systems (CMS), and Customer Relationship Management (CRM) systems, ensuring that all aspects of hotel operations are well-connected. The platform provides dynamic pricing and real-time reporting features, allowing hoteliers to effectively manage rates and enhance revenue. Cendyn CRS supports over 1000 distribution partners, optimizing revenue across multiple channels and improving market reach. Its cloud-native, serverless architecture guarantees robust security and high availability, eliminating lag or downtime. Overall, Cendyn CRS streamlines booking management, enhances operational efficiency, and drives revenue growth, making it a valuable addition to any hotel's technology stack.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Cendyn products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Cendyn

FAQs

Capabilities

Maximize global demand, visibility, and bookings

Fully cloud-based architecture

Comprehensive distribution

Intelligent rate tools

Robust loyalty features

Features

Content Management

4/5 features

Pricing Rules

4/5 features

Distribution

4/5 features

Ecommerce

4/5 features

Integrations

4/5 features

Available Add-ons & Modules

Web-based Call Center

From enhanced tools and flexible workflows for reservations agents to loyalty program integrations and voice services, Cendyn offers powerful, web-based solutions for all your call center needs. Empower your reservations agents with a full view of your rates and inventory, allowing them to easily answer property questions and reserve the right room and rate plan for guests quickly and flexibly, including making multi-room and multi-rate plan bookings on single reservations and overriding availability.

PREMIUM ADD-ON

Cendyn Reviews Summary

4.4
Very Good
Ease of Use
4.4/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Cendyn CRS is the #2 most trending product in the Hotel Reservations Software category (out of 44) and the #96 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Cendyn Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Cendyn Average Cendyn

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1

Success Stories

30

References

41

Featured Customers

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Cendyn Reviews

Hotelier Rating

Excellent
113
Very Good
37
Average
13
Poor
5
Terrible
1

Property Size

  • X-Small (7)
  • Small (4)
  • Mid-Sized (36)
  • Large (52)
  • X-Large (69)

Country

  • United States of America
    United States of America
    (112)
  • United Kingdom
    United Kingdom
    (5)
  • India
    India
    (4)
  • South Africa
    South Africa
    (4)
  • France
    France
    (4)
  • Italy
    Italy
    (4)
  • Ireland
    Ireland
    (4)
  • Spain
    Spain
    (3)
  • Bahrain
    Bahrain
    (3)
  • Canada
    Canada
    (2)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • Denmark
    Denmark
    (2)
  • Kenya
    Kenya
    (1)
  • Norway
    Norway
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Belgium
    Belgium
    (1)
  • New Zealand
    New Zealand
    (1)
  • Switzerland
    Switzerland
    (1)
  • Japan
    Japan
    (1)
  • Ghana
    Ghana
    (1)
  • Korea, South
    Korea, South
    (1)
  • Qatar
    Qatar
    (1)
  • Australia
    Australia
    (1)

Region

  • North America
    North America
    (114)
  • Europe
    Europe
    (25)
  • Asia Pacific
    Asia Pacific
    (9)
  • Oceania
    Oceania
    (2)
  • Middle East
    Middle East
    (4)
  • Africa
    Africa
    (6)
10

Cendyn's CRS drives loyalty and demand across their distribution channels

Corporate Vice President from 200 to 499 room in Al Khobar (Saudi Arabia)

Verified
1 days ago
Pegasus CRS has ensured that our direct booking channels remain competitive at all times. We create and update all our rate plans first in the CRS and then we distribute these to our hotels' PMS and onward distribution channels.
Country Saudi Arabia
Corporate Vice President
X-Large Hotel
10

Seamless, reliable, and user-friendly solutions that save time and boost bookings

Sales Manager from 500+ room Branded Hotel in Houston (United States of America)

Verified
2 days ago
Cendyn’s Booking Engine and Hotel Reservations Software have made managing reservations so much easier with a smooth and intuitive interface. The automation has reduced manual errors, improved efficiency, and helped us capture more direct bookings. The RFP & Proposal Management Software has been a real game-changer, it eliminates the endles...
Country United States of America
Sales Manager
X-Large Hotel
10

Seamless Booking Engine

Complex Revenue Manager from 100 to 199 room Bed & Breakfast & Inn in New York City (United States of America)

Verified
3 days ago
Very responsive customer support team. Ease of modifying/adding rate plans. It is easy to close/open house and manage restrictions accordingly.
Country United States of America
Complex Revenue Manager
Large Hotel
8

Exceptional support team and CSM

Regional DORM from 200 to 499 room City Center Hotel in (United Kingdom)

Verified
3 days ago
Their support team is responsive and timely and detailed. CSM, Raymond Schum has been exceptional with his guidance on how to best optimize the applications available and provide alternatives so that we remain productive. This relates to determining how to best structure our strategy within the backend so that it is easier and efficient for...
Country United Kingdom
Regional DORM
X-Large Hotel
10

Call Center application!

Reservations Manager from 75-99 room Boutique in Palm Beach (United States of America)

Verified
3 days ago
Pegasus Call Center is truly exceptional! From the very first interaction, their team has gone above and beyond to deliver outstanding customer support. The agents are not only professional and efficient but also genuinely friendly, creating a smooth and positive experience every single time. Their response times are lightning fast, and the...
Country United States of America
Reservations Manager
Large Hotel
8

A wonderful tool to have!

Director of Rooms from 25-49 room Boutique in Paget Parish (Caribbean)

Verified
3 days ago
Our booking software is very user-friendly and provides immediate updates, which makes managing reservations seamless. The reporting feature is straightforward, and the reports are easy to read and understand, allowing for quick decision-making.
Country Caribbean
Director of Rooms
Mid-Sized Hotel
10

We are not just another number.

from 500+ room Boutique in Las Vegas (United States of America)

Verified
7 days ago
We know we can collaborate and get things accomplished with out a bunch of red tape so to speak. The platform is very user friendly. Support staff will provide assistance until any issues or projects are resolved or complete.
Country United States of America
X-Large Hotel
9

Strong Conversion

Vice President, Revenue from 200 to 499 room Extended Stay & Serviced Apartment in Carlsbad (United States of America)

Verified
7 days ago
The booking engine continues to evolve with a focus on conversion, incremental revenue opportunity, and consumer behavior. It fully integrates with 3rd party platforms and is simple for the end user. But, alas, for us, conversion is king.
Country United States of America
Vice President, Revenue
X-Large Hotel
10

TravelTripper has been an excellent CRS/BE platform; great service!

Director of Technology & Experience from 25-49 room Bed & Breakfast & Inn in Dauphin Island (United States of America)

Verified
7 days ago
We shopped extensively for a distribution/CRS platform and booking engine, and through discussions with each vendor we determined that TravelTripper was a good fit for us. They have been incredibly responsive and the system works very well. The integration process with our PMS (StayNTouch) was seamless and easy. We've had little to no pr...
Country United States of America
Director of Technology & Experience
Mid-Sized Hotel
10

My go to partner

Director, Revenue Optimization from 100 to 199 room Bed & Breakfast & Inn in Vancouver (Canada)

Verified
8 days ago
The support is quick and efficient, whether it is troubleshooting or guidance for reservations, booking engine and distribution or for the website. Feedback with analysis to improve the booking journey and create revenue is continuous.
Country Canada
Director, Revenue Optimization
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 17

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

We have been partnering with Cendyn for many years, their CRS powers many of our customers and plugs seamlessly into our hotel commerce platform that specialises in distribution. With the recent merge, Cendyn offers an even deeper portfolio including a top-notch CRM which means their customers are cared for in all aspects of distribution and marketing.

Question:

What differentiates this product or service from the competition?

Answer:

As Cendyn and their best in class CRM have merged with Pegasus and Travel Tripper, their customer base gets market leading technology across the board, from CRM to CRS to BE. This fits perfectly with SiteMinder's world largest hotel commerce platform and offers Cendyn's hotel customers the opportunity to get best in breed solution across the board.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Its all great products but some of them require expertise and in depth training so I would advise my customers to really familiarise themselves with the product capabilities so they can get the most out of the product suite.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 2 recommend
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Reid Webster VP Strategic Growth @ stayntouch
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Kyle Killion Founder @ Suiteness
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James Nannos Global Partnerships & Channel Manager @ OTA Insight
Are you a consultant or vendor that recommends Cendyn? Leave a recommendation

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Support

Unverified

Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2025

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Response Time

Less than a day

Recommended

89%

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