Cendyn CRS

4.4 (166 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Carmen, Tiago, Miguel + 16 more experts recommend Cendyn

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2024 Winner Hotel Software

Hoteliers voted Cendyn as the #1 Hotel Reservations Systems provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Maximize global demand, visibility, and bookings by swiftly adapting to market changes

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What is Cendyn?

Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn CRS is a comprehensive Central Reservation System designed for hoteliers to manage and optimize their booking processes. This cloud-based solution offers seamless integration with Property Management Systems (PMS), Content Management Systems (CMS), and Customer Relationship Management (CRM) systems, ensuring that all aspects of hotel operations are well-connected. The platform provides dynamic pricing and real-time reporting features, allowing hoteliers to effectively manage rates and enhance revenue. Cendyn CRS supports over 1000 distribution partners, optimizing revenue across multiple channels and improving market reach. Its cloud-native, serverless architecture guarantees robust security and high availability, eliminating lag or downtime. Overall, Cendyn CRS streamlines booking management, enhances operational efficiency, and drives revenue growth, making it a valuable addition to any hotel's technology stack.

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Capabilities

Maximize global demand, visibility, and bookings

Fully cloud-based architecture

Comprehensive distribution

Intelligent rate tools

Robust loyalty features

Features

Content Management

4/5 features

Pricing Rules

4/5 features

Distribution

4/5 features

Ecommerce

4/5 features

Integrations

4/5 features

Available Add-ons & Modules

Web-based Call Center

From enhanced tools and flexible workflows for reservations agents to loyalty program integrations and voice services, Cendyn offers powerful, web-based solutions for all your call center needs. Empower your reservations agents with a full view of your rates and inventory, allowing them to easily answer property questions and reserve the right room and rate plan for guests quickly and flexibly, including making multi-room and multi-rate plan bookings on single reservations and overriding availability.

PREMIUM ADD-ON

Cendyn Reviews Summary

4.4
Very Good
Ease of Use
4.4/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Cendyn CRS is the #2 most trending product in the Hotel Reservations Systems category (out of 42) and the #98 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Cendyn as the #1 Hotel Reservations Systems provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Cendyn Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Cendyn Average Cendyn

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No matching results

2

Success Stories

30

References

41

Featured Customers

Popularity by Segment

Size

31 | X-Small (1-9 room)

8 | Small (10-24 room)

58 | Medium (25-74 room)

95 | Large (75-199 room)

112 | X-Large (200+ room)

Country

197 | United States of America

14 | France

10 | Spain

9 | Canada

8 | United Kingdom

5 | Italy

5 | South Africa

4 | Ireland

4 | Australia

4 | India

3 | United Arab Emirates

3 | Bahrain

3 | Mexico

2 | Saudi Arabia

2 | Denmark

2 | Switzerland

2 | New Zealand

1 | Malaysia

1 | Bulgaria

1 | Singapore

1 | Sweden

1 | Greece

1 | Cyprus

1 | Bermuda

1 | Morocco

1 | Kenya

1 | Norway

1 | Belgium

1 | Japan

1 | Ghana

1 | Korea, South

1 | Qatar

1 | Germany

1 | Colombia

1 | Myanmar

Type

144 | Boutiques

142 | Resorts

121 | Luxury Hotels

102 | City Center Hotels

87 | Branded Hotels

84 | Bed & Breakfast & Inns

65 | Airport/Conference Hotels

62 | Limited Service & Budget Hotels

41 | Casinos

20 | Extended Stay & Serviced Apartments

13 | Vacation Rentals & Villas

9 | Hostels

9 | RV Parks & Campgrounds

8 | Motels

Region

209 | North America

52 | Europe

12 | Asia Pacific

8 | Africa

6 | Oceania

6 | Middle East

1 | South America

1 | Central America

Category

166 | Hotel Reservations Systems

144 | Booking Engine

52 | Digital Marketing Agencies

35 | Revenue Management Systems

22 | Hotel Rate Parity

18 | Business Intelligence

18 | Hotel Metasearch Management Software

14 | Hotel CRM & Email Marketing

11 | RFPs & Proposal Management Software

5 | Website Design

4 | Event Management Software

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Cendyn Reviews

Hotelier Rating

Excellent
223
Very Good
52
Average
28
Poor
10
Terrible
4

Property Size

  • X-Small (31)
  • Small (8)
  • Medium (58)
  • Large (95)
  • X-Large (112)

Country

  • United States of America
    United States of America
    (197)
  • France
    France
    (14)
  • Spain
    Spain
    (10)
  • Canada
    Canada
    (9)
  • United Kingdom
    United Kingdom
    (8)
  • Italy
    Italy
    (5)
  • South Africa
    South Africa
    (5)
  • Ireland
    Ireland
    (4)
  • Australia
    Australia
    (4)
  • India
    India
    (4)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Bahrain
    Bahrain
    (3)
  • Mexico
    Mexico
    (3)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Denmark
    Denmark
    (2)
  • Switzerland
    Switzerland
    (2)
  • New Zealand
    New Zealand
    (2)
  • Malaysia
    Malaysia
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Singapore
    Singapore
    (1)
  • Sweden
    Sweden
    (1)
  • Greece
    Greece
    (1)
  • Cyprus
    Cyprus
    (1)
  • Bermuda
    Bermuda
    (1)
  • Morocco
    Morocco
    (1)
  • Kenya
    Kenya
    (1)
  • Norway
    Norway
    (1)
  • Belgium
    Belgium
    (1)
  • Japan
    Japan
    (1)
  • Ghana
    Ghana
    (1)
  • Korea, South
    Korea, South
    (1)
  • Qatar
    Qatar
    (1)
  • Germany
    Germany
    (1)
  • Colombia
    Colombia
    (1)
  • Myanmar
    Myanmar
    (1)

Region

  • North America
    North America
    (209)
  • Europe
    Europe
    (52)
  • Asia Pacific
    Asia Pacific
    (12)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (6)
  • South America
    South America
    (1)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (8)

Hoteliers say

NEW AI Review summary

Hoteliers like the Pegasus RezTrip CRS’s ease of use, comprehensive integration capabilities, and advanced features such as dynamic pricing and real-time reporting. They highlight its positive impact on revenue through effective rate management and seamless connectivity with PMS, CMS, and CRM systems. However, issues like booking notifications delays and occasional interface problems are noted, necessitating workarounds to reduce operational disruptions.

AI-generated from the text of customer reviews

Support Team Responsiveness
Booking Engine Ease of Use
Rate Plan Management
Customization Limitations
Interface Issues
Real-Time Reporting
Two-Way Integration
Dynamic Pricing Rules (DPRs)
Booking Notifications Delay
10

Cendyn reservations system

Director of revenue from 200 to 499 room Boutique in New York City (United States of America)

Verified
9 months ago
Easy system to use especially when yo uset up rate plans or booking links. I like their DPR tool and you can easily exclude IP addresses for specific countries when you run a promotion.
Country United States of America
Director of revenue
X-Large Hotel
9

Nirosha is truly a great asset!!

General manager from 100 to 199 room Resort in Windham (United States of America)

Verified
9 months ago
Personally the rapid responses with Nirosha have been like no other. Especially during our opening process she was always willing to assist and set time aside to assist the team with getting everything built.
Country United States of America
General manager
Large Hotel
7

Tried and tested Booking Engine and CRS

Director of Revenue Management from 10 to 24 room Boutique in South Lake Tahoe (United States of America)

Verified
9 months ago
The ease of use and accessibility of the booking engine really helps our team in managing reservations. The flexibility of putting up different rate plans and promotions, the ability to do dynamic pricing and the real time extraction ofavailable reports make this system a strong tool for hoteliers. It is also can be integrated to most of th...
Country United States of America
Director of Revenue Management
Small Hotel
10

Simply the best!

from 25-49 room Luxury Hotel in (Bermuda)

Verified
10 months ago
This booking engine has been by far the easiest the work with. Loading rates and packages have been a breeze!
Country Bermuda
Medium Hotel
8

Hotel Reservations Systems

Complex Revenue Analyst from 200 to 499 room Boutique in New York City (United States of America)

Verified
10 months ago
Ray Schum was most helpful in assisting us with issues and he did it in a very prompt manner. We had some challenges with Site-Minder and Rate & Inventory interface issues but they were quickly resolved.
Country United States of America
Complex Revenue Analyst
X-Large Hotel
8

Effective communication and inline with company goals

Business Development Director from 200 to 499 room City Center Hotel in London (United Kingdom)

Verified
10 months ago
Competitive Commercials. Efficient Team member across all department. More control and freedom to customise the product. Simple and user friendly.
Country United Kingdom
Business Development Director
X-Large Hotel
10

New Hotel Support

Area Director of Revenue from 1 to 4 room Boutique in Las Vegas (United States of America)

Verified
10 months ago
We had a brand new hotel opening in November 2023 and the support team at Pegasus was very helpful and quick to respond to all of my questions. I was unfamiliar with much of the process so I appreciated the support.
Country United States of America
Area Director of Revenue
X-Small Hotel
9

A Powerful Platform for Managing Hotel Reservations

Revenue from 200 to 499 room City Center Hotel in Nairobi (Kenya)

Verified
10 months ago
Connectivity to GDS and hundreds of OTA's either direct or via different channel managers available for a hotel to ensure distribution of bookings is seamless and manage inventory real time. 2 way PMS integration, ensuring that reservations are fed directly into the PMS, rates and availability is updated real time, and correct inventory is...
Country Kenya
Revenue
X-Large Hotel
10

We are not just another number.

from 1 to 4 room Branded Hotel in Las Vegas (United States of America)

Verified
10 months ago
We know we can collaborate and get things accomplished with out a bunch of red tape so to speak. The platform is very user friendly. Support staff will provide assistance until any issues or projects are resolved or complete.
Country United States of America
X-Small Hotel
10

One of the Easiest Hotel Reservations System Ever!! I honestly hope that I can continue to use this program and i hope it gets introduced at more properties widespread

from 100 to 199 room Bed & Breakfast & Inn in St. Pete Beach (United States of America)

Verified
10 months ago
I love the fact that the system is very user friendly and easy to navigate. I have been using this for the last 2 years for work and there are little to no technical issues. If there is an issue, the IT team hops on it right away and a lot of times my issue is resolved in a few hours or by the end of the day. I happen to use this program fo...
Country United States of America
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 17

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

We have been partnering with Cendyn for many years, their CRS powers many of our customers and plugs seamlessly into our hotel commerce platform that specialises in distribution. With the recent merge, Cendyn offers an even deeper portfolio including a top-notch CRM which means their customers are cared for in all aspects of distribution and marketing.

Question:

What differentiates this product or service from the competition?

Answer:

As Cendyn and their best in class CRM have merged with Pegasus and Travel Tripper, their customer base gets market leading technology across the board, from CRM to CRS to BE. This fits perfectly with SiteMinder's world largest hotel commerce platform and offers Cendyn's hotel customers the opportunity to get best in breed solution across the board.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Its all great products but some of them require expertise and in depth training so I would advise my customers to really familiarise themselves with the product capabilities so they can get the most out of the product suite.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 16 recommend
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Daniel Alzina CEO @ Hotelinking
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Are you a consultant or vendor that recommends Cendyn? Leave a recommendation

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Hotel operator's checklist to master flawless check-in

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Guestrev is Getting a Makeover

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Hotelier's Guide to Navigating Group Sales

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Mastering Revenue Management With a Reduced Workforce

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How to Revolutionize Hotel Operations with a Customer Data Platform

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Support

Unverified

Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2024

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

89%

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