Cendyn CRS

4.4 (166 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Carmen, Tiago, Miguel + 16 more experts recommend Cendyn

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Ranked 1 (out of 38) in Hotel Reservations Systems

2024 Winner Hotel Software

Hoteliers voted Cendyn as the #1 Hotel Reservations Systems provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Disconnect from legacy systems. Connect to the Pegasus CRS.

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Ratings Summary

4.4
Very Good
Ease of Use
4.4/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Cendyn CRS is the #2 most trending product in the Hotel Reservations Systems category (out of 38) and the #55 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Cendyn as the #1 Hotel Reservations Systems provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Cendyn CRS
Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Take full control of your hotel’s distribution strategy with Pegasus CRS, an award-winning, state-of-the-art, cloud-based reservations solution with intelligent rate and inventory management tools for enterprise customers. Flexible and robust microservice APIs allow you to use the platform in ways that best fit your optimized business processes, allowing you to focus on revenue generation. Our platform’s cloud-native and serverless architecture future-proofs your technology and enables you to scale your business without lag or downtime. We offer robust connectivity through complete global distribution via hundreds of channels and integrations to your PMS, and more.

Capabilities

Disengage legacy systems. Connect to the Pegasus CRS.

Fully cloud-based architecture

Robust connectivity through distribution and integrations

Tech strategy that puts the customer experience first

Call Center: Intuitive agent platform

Features

Content Management

4/5 features

Pricing Rules

4/5 features

Distribution

4/5 features

Ecommerce

4/5 features

Integrations

4/5 features

Available Add-ons & Modules

Web-based Call Center

From enhanced tools and flexible workflows for reservations agents to loyalty program integrations and voice services, Cendyn offers powerful, web-based solutions for all your call center needs. Empower your reservations agents with a full view of your rates and inventory, allowing them to easily answer property questions and reserve the right room and rate plan for guests quickly and flexibly, including making multi-room and multi-rate plan bookings on single reservations and overriding availability.

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Cendyn Average Cendyn

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No matching results

2

Success Stories

31

References

50

Featured Customers

Popularity by Segment

Size

3 | X-Small (1-9 room)

5 | Small (10-24 room)

30 | Medium (25-74 room)

63 | Large (75-199 room)

138 | X-Large (200+ room)

Country

199 | United States of America

14 | France

10 | Canada

9 | Spain

7 | United Kingdom

5 | Ireland

4 | Italy

4 | South Africa

4 | Australia

3 | United Arab Emirates

3 | Bahrain

3 | Mexico

2 | Saudi Arabia

2 | Denmark

2 | Bermuda

2 | India

2 | Germany

2 | Mauritius

2 | New Zealand

1 | Grenada

1 | Greece

1 | Saint Lucia

1 | Dominica

1 | Singapore

1 | Bulgaria

1 | Sweden

1 | Barbados

1 | Malaysia

1 | Cyprus

1 | Kenya

1 | Norway

1 | Belgium

1 | Japan

1 | Ghana

1 | Korea, South

1 | Dominican Republic

1 | Qatar

1 | Colombia

1 | Switzerland

1 | Myanmar

Type

97 | Boutiques

82 | Resorts

64 | Luxury Hotels

46 | City Center Hotels

40 | Branded Hotels

31 | Casinos

18 | Bed & Breakfast & Inns

17 | Airport/Conference Hotels

11 | Extended Stay & Serviced Apartments

11 | Limited Service & Budget Hotels

11 | Vacation Rentals & Villas

8 | Hostels

7 | RV Parks & Campgrounds

6 | Motels

Region

212 | North America

50 | Europe

10 | Asia Pacific

8 | Africa

7 | Central America

6 | Oceania

6 | Middle East

1 | South America

Category

166 | Hotel Reservations Systems

143 | Booking Engine

52 | Digital Marketing Agencies

35 | Revenue Management Systems

18 | Business Intelligence

18 | Hotel Metasearch Management Software

11 | RFPs & Proposal Management Software

6 | Hotel CRM & Email Marketing

5 | Website Design

3 | Event Management Software

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Hotelier Rating

Excellent
214
Very Good
51
Average
28
Poor
10
Terrible
4

Property Size

  • X-Small (3)
  • Small (5)
  • Medium (30)
  • Large (63)
  • X-Large (138)

Country

  • United States of America
    United States of America
    (199)
  • France
    France
    (14)
  • Canada
    Canada
    (10)
  • Spain
    Spain
    (9)
  • United Kingdom
    United Kingdom
    (7)
  • Ireland
    Ireland
    (5)
  • Italy
    Italy
    (4)
  • South Africa
    South Africa
    (4)
  • Australia
    Australia
    (4)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Bahrain
    Bahrain
    (3)
  • Mexico
    Mexico
    (3)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Denmark
    Denmark
    (2)
  • Bermuda
    Bermuda
    (2)
  • India
    India
    (2)
  • Germany
    Germany
    (2)
  • Mauritius
    Mauritius
    (2)
  • New Zealand
    New Zealand
    (2)
  • Grenada
    Grenada
    (1)
  • Greece
    Greece
    (1)
  • Saint Lucia
    Saint Lucia
    (1)
  • Dominica
    Dominica
    (1)
  • Singapore
    Singapore
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Sweden
    Sweden
    (1)
  • Barbados
    Barbados
    (1)
  • Malaysia
    Malaysia
    (1)
  • Cyprus
    Cyprus
    (1)
  • Kenya
    Kenya
    (1)
  • Norway
    Norway
    (1)
  • Belgium
    Belgium
    (1)
  • Japan
    Japan
    (1)
  • Ghana
    Ghana
    (1)
  • Korea, South
    Korea, South
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Qatar
    Qatar
    (1)
  • Colombia
    Colombia
    (1)
  • Switzerland
    Switzerland
    (1)
  • Myanmar
    Myanmar
    (1)

Region

  • North America
    North America
    (212)
  • Europe
    Europe
    (50)
  • Asia Pacific
    Asia Pacific
    (10)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (6)
  • South America
    South America
    (1)
  • Central America
    Central America
    (7)
  • Africa
    Africa
    (8)
10

Cendyn reservations system

Director of revenue from 200 to 499 room Boutique in New York (United States of America)

Verified
2 months ago
Easy system to use especially when yo uset up rate plans or booking links. I like their DPR tool and you can easily exclude IP addresses for specific countries when you run a promotion.
Country United States of America
Director of revenue
X-Large Hotel
9

Nirosha is truly a great asset!!

General manager from 75-99 room Resort in Windham (United States of America)

Verified
2 months ago
Personally the rapid responses with Nirosha have been like no other. Especially during our opening process she was always willing to assist and set time aside to assist the team with getting everything built.
Country United States of America
General manager
Large Hotel
7

Tried and tested Booking Engine and CRS

Director of Revenue Management from 10 to 24 room Limited Service & Budget Hotel in South Lake Tahoe (United States of America)

Verified
2 months ago
The ease of use and accessibility of the booking engine really helps our team in managing reservations. The flexibility of putting up different rate plans and promotions, the ability to do dynamic pricing and the real time extraction ofavailable reports make this system a strong tool for hoteliers. It is also can be integrated to most of th...
Country United States of America
Director of Revenue Management
Small Hotel
10

Simply the best!

from 50-74 room Luxury Hotel in (Bermuda)

Verified
2 months ago
This booking engine has been by far the easiest the work with. Loading rates and packages have been a breeze!
Country Bermuda
Medium Hotel
8

Hotel Reservations Systems

Complex Revenue Analyst from 200 to 499 room Boutique in New York (United States of America)

Verified
2 months ago
Ray Schum was most helpful in assisting us with issues and he did it in a very prompt manner. We had some challenges with Site-Minder and Rate & Inventory interface issues but they were quickly resolved.
Country United States of America
Complex Revenue Analyst
X-Large Hotel
8

Effective communication and inline with company goals

Business Development Director from 200 to 499 room City Center Hotel in (United Kingdom)

Verified
2 months ago
Competitive Commercials. Efficient Team member across all department. More control and freedom to customise the product. Simple and user friendly.
Country United Kingdom
Business Development Director
X-Large Hotel
10

New Hotel Support

Area Director of Revenue from 100 to 199 room Boutique in New York (United States of America)

Verified
2 months ago
We had a brand new hotel opening in November 2023 and the support team at Pegasus was very helpful and quick to respond to all of my questions. I was unfamiliar with much of the process so I appreciated the support.
Country United States of America
Area Director of Revenue
Large Hotel
9

A Powerful Platform for Managing Hotel Reservations

Revenue from 500+ room Luxury Hotel in Nairobi (Kenya)

Verified
2 months ago
Connectivity to GDS and hundreds of OTA's either direct or via different channel managers available for a hotel to ensure distribution of bookings is seamless and manage inventory real time. 2 way PMS integration, ensuring that reservations are fed directly into the PMS, rates and availability is updated real time, and correct inventory is...
Country Kenya
Revenue
X-Large Hotel
10

We are not just another number.

from 500+ room Branded Hotel in Las Vegas (United States of America)

Verified
2 months ago
We know we can collaborate and get things accomplished with out a bunch of red tape so to speak. The platform is very user friendly. Support staff will provide assistance until any issues or projects are resolved or complete.
Country United States of America
X-Large Hotel
10

One of the Easiest Hotel Reservations System Ever!! I honestly hope that I can continue to use this program and i hope it gets introduced at more properties widespread

from 100 to 199 room Bed & Breakfast & Inn in St. Pete Beach (United States of America)

Verified
2 months ago
I love the fact that the system is very user friendly and easy to navigate. I have been using this for the last 2 years for work and there are little to no technical issues. If there is an issue, the IT team hops on it right away and a lot of times my issue is resolved in a few hours or by the end of the day. I happen to use this program fo...
Country United States of America
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 17

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

We have been partnering with Cendyn for many years, their CRS powers many of our customers and plugs seamlessly into our hotel commerce platform that specialises in distribution. With the recent merge, Cendyn offers an even deeper portfolio including a top-notch CRM which means their customers are cared for in all aspects of distribution and marketing.

Question:

What differentiates this product or service from the competition?

Answer:

As Cendyn and their best in class CRM have merged with Pegasus and Travel Tripper, their customer base gets market leading technology across the board, from CRM to CRS to BE. This fits perfectly with SiteMinder's world largest hotel commerce platform and offers Cendyn's hotel customers the opportunity to get best in breed solution across the board.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Its all great products but some of them require expertise and in depth training so I would advise my customers to really familiarise themselves with the product capabilities so they can get the most out of the product suite.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 16 recommend
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Are you a consultant or vendor that recommends Cendyn? Leave a recommendation

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7 Smart Ways to Generate Non-Room Revenue and Boost Loyalty

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Support

Unverified

Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Response Time

Less than a day

Recommended

89%

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