Cendyn CRS

4.4 (147 REVIEWS)

HTR Score icon
HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
User avatar image User avatar image User avatar image User avatar image User avatar image User avatar image

Krystal, John, Reid + 12 more experts recommend Cendyn

Read Recommendations
Product Banner

Cendyn CRS

4.4 (147 REVIEWS)

Ranked 1 (out of 37) in Hotel Reservations Systems

2023 Winner Hotel Software

Hoteliers voted Cendyn as the #1 Hotel Reservations Systems provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Disconnect from legacy systems. Connect to the Pegasus CRS.

User avatar image User avatar image User avatar image

Ratings Summary

4.4
Very Good
147 reviews
Ease of Use
4.4/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Cendyn CRS is the #2 most trending product in the Hotel Reservations Systems category (out of 37) and the #42 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Cendyn as the #1 Hotel Reservations Systems provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Cendyn CRS
Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Take full control of your hotel’s distribution strategy with Pegasus CRS, an award-winning, state-of-the-art, cloud-based reservations solution with intelligent rate and inventory management tools for enterprise customers. Flexible and robust microservice APIs allow you to use the platform in ways that best fit your optimized business processes, allowing you to focus on revenue generation. Our platform’s cloud-native and serverless architecture future-proofs your technology and enables you to scale your business without lag or downtime. We offer robust connectivity through complete global distribution via hundreds of channels and integrations to your PMS, and more.

Capabilities

Disengage legacy systems. Connect to the Pegasus CRS.

Fully cloud-based architecture

Robust connectivity through distribution and integrations

Tech strategy that puts the customer experience first

Call Center: Intuitive agent platform

Features

Content Management

4/5 features

Pricing Rules

4/5 features

Distribution

4/5 features

Ecommerce

4/5 features

Integrations

4/5 features

Pricing

Pricing Available By Request

Cendyn has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

4

Success Stories

31

References

50

Featured Customers

Popularity by Segment

Size

116 | X-Large (200+ room)

75 | Large (75-199 room)

28 | Medium (25-74 room)

8 | Small (10-24 room)

3 | X-Small (1-9 room)

Type

99 | Boutiques

75 | Resorts

62 | Luxury Hotels

37 | City Center Hotels

35 | Branded Hotels

28 | Casinos

18 | Bed & Breakfast & Inns

13 | Limited Service & Budget Hotels

13 | Vacation Rentals & Villas

11 | Extended Stay & Serviced Apartments

10 | Airport/Conference Hotels

6 | RV Parks & Campgrounds

5 | Hostels

5 | Motels

Region

219 | North America

38 | Europe

14 | Asia Pacific

9 | Oceania

7 | Middle East

6 | Central America

4 | Africa

Category

147 | Hotel Reservations Systems

131 | Booking Engine

51 | Digital Marketing Agencies

41 | Hotel CRM & Email Marketing

32 | Revenue Management Systems

17 | Business Intelligence

11 | RFPs & Proposal Management Software

4 | Website Design

3 | Event Management Software

2 | Group Sales Management Software

More Products by Cendyn

https://ucarecdn.com/1781282d-a45d-4831-9061-64e679f4284e/
https://ucarecdn.com/bca23eec-f46e-469b-8f9c-ac08f8e93c59/
https://ucarecdn.com/2814b5b1-fc15-4259-9b63-4757299ad2c0/
https://ucarecdn.com/7a487270-ef17-4861-91c3-645d5c85c506/
https://ucarecdn.com/5aad14c9-1c4b-472f-955f-9189602c6026/
https://ucarecdn.com/49e83bcb-ad2b-4a0a-961d-3951f91ba68a/
https://ucarecdn.com/637892f8-8b9a-4ea3-9094-09808ad0d713/
https://ucarecdn.com/cf5b04f0-fbd3-4e9e-b8a2-581c99d89a11/
https://ucarecdn.com/6901efe6-91b5-45dc-a29a-dd5cc660bd15/
https://ucarecdn.com/335cda5e-1efb-40f1-9271-c571adcff05e/
https://ucarecdn.com/2c3a2397-d246-4c26-bd1c-a09786afa4b5/-/crop/805x503/88,44/-/preview/
https://ucarecdn.com/49325be4-8eda-4bb0-adc2-f8a099f0d928/-/crop/958x598/16,16/-/preview/
https://ucarecdn.com/dff7dccd-853c-41db-beb4-57e3316f4218/
https://ucarecdn.com/cc582bf6-7450-45b8-96e4-21acfd66ac8d/
https://ucarecdn.com/c72dd0c4-d128-46c5-9e7a-1929f51047cb/-/crop/861x538/88,55/-/preview/

147

Reviews

4

Expert Recommendations

Hotelier Rating

Excellent
190
Very Good
49
Average
37
Poor
17
Terrible
12

By Product

  • Hotel Reservations Systems
    Hotel Reservations Systems
  • Booking Engine
    Booking Engine
  • Digital Marketing Agencies
    Digital Marketing Agencies
  • Hotel CRM & Email Marketing
    Hotel CRM & Email Marketing
  • Revenue Management Systems
    Revenue Management Systems
  • Business Intelligence
    Business Intelligence
  • RFPs & Proposal Management Software
    RFPs & Proposal Management Software
  • Website Design
    Website Design
  • Event Management Software
    Event Management Software
  • Group Sales Management Software
    Group Sales Management Software

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Asia Pacific
    Asia Pacific
  • Oceania
    Oceania
  • Middle East
    Middle East
  • Central America
    Central America
  • Africa
    Africa
10

TIME Hotels leverages Cendyn's integrated product suite to transform the guest experience.

CEO & Co-Founder from 200 to 499 room Resort in دبي (United Arab Emirates)

Verified
1 months ago
Using one single provider across our teams enables us to align our objectives and integrate our data to provide a seamless experience for all our guests.
10

TIME Hotels leverages Cendyn's integrated product suite to transform the guest experience.

Vice President of Innovation & Quality Excellence from 200 to 499 room Resort in دبي (United Arab Emirates)

Verified
1 months ago
The Cendyn team has been extremely supportive, professional, and transparent. They are not just our technology partner – they are also our business support and professional advisor.
10

Cendyn's CRS drives loyalty and demand across their distribution channels

Corporate Vice President from in الخبر (Saudi Arabia)

Verified
3 months ago
Pegasus CRS has ensured that our direct booking channels remain competitive at all times. We create and update all our rate plans first in the CRS and then we distribute these to our hotels' PMS and onward distribution channels.
10

Cendyn has a lot of great products to help deliver a great guest experience

Area Director of Revenue Management from 200 to 499 room Resort in Sunny Isles Beach (United States of America)

Verified
9 months ago
Based on my time/experience using the Cendyn booking engine I will say this product is simple to use. The tool is very dynamic with lots of options to customize your hotels rate strategy. The CRS is very user friendly and has great enhanced reports for data analytics. The are little to no connectivity issues or disruption of service. Over t...
5

Support Needs Improvement

Sales Manager from 50-74 room Boutique in New York (United States of America)

Verified
9 months ago
The booking engine design is very nice, although when they add something they do not often mention the new addition which makes it look disjointed when finally noticed.
8

Great customer service

Director of Sales and Marketing from 50-74 room Boutique in New York (United States of America)

Verified
9 months ago
The have a very knowledgeable staff and are always quick to respond to any issues. They always seem to coming our with updates and improvements.
10

Very user friendly and dynamic!

Regional Director of Revenue Management from 100 to 199 room Boutique in Chandler (United States of America)

Verified
9 months ago
Some of my favorite features are DPR's, formula based pricing and my Cendyn rep! She has been instrumental in helping onboard hotels quickly and great support!
10

Problem Solving

Lead Supervisor, Web Administrator from 100 to 199 room City Center Hotel in Carson City (United States of America)

Verified
9 months ago
I particularly like the speed of Response when I encounter an Issue, when I receive the response I am always amazed at the way the Pegasus Team respond , I am still rather new and I have never received a response that is belittling or demeaning, which, of course is essential for building a Great Business Partnership, as it keeps our Mutua...
9

year over year partnership

Director of Sales & Marketing from 100 to 199 room City Center Hotel in Roma (Italy)

Verified
9 months ago
Adopting Pegasus solutions since the times of Utell GDS representation, current CRS is actually a complete tool. Notwithstanding our partial usage as an interface of our channel manager, RezviewNG has a complete range of solutions for distribution of hotel rooms.
10

Pegasus - Lanyon: The best platform to manage RFPs!

Senior Sales Manager from 200 to 499 room City Center Hotel in Santo Domingo (Dominican Republic)

Verified
9 months ago
* The speed in your answers is excellent! * Alex Ryll is very friendly and helpful. * Rate upload is always correct.
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 15

Newsfeed

logo

Cendyn

2 weeks ago

Cendyn Reinforces Commitment to Driving Profitable Revenue Through WIHP Acquisition

post image
logo

Cendyn

2 months ago

Palazzo Versace Dubai leverages eInsight® CRM to personalize the guest experience

post image
logo

Cendyn

2 months ago

TIME Hotels leverages Cendyn's integrated product suite to transform the guest experience

post image
logo

Cendyn

3 months ago

Top design trends for casino websites

post image
logo

Cendyn

3 months ago

Unlocking the power of digital identities within your CRM data

post image
logo

Cendyn

3 months ago

What hoteliers need to know about the end of Universal Analytics and the switch to Google Analytics 4

post image
logo

Cendyn

3 months ago

eCommerce trends shaping today’s guest expectations

post image
logo

Cendyn

3 months ago

Why the CRS should be the source of truth for rate management

post image
logo

Cendyn

3 months ago

Top tips for helping your hotel stand out this wedding season

post image
logo

Cendyn

3 months ago

Rotana leverages Cendyn CRS to drive loyalty and demand across their distribution channels

post image
logo

Cendyn

4 months ago

Cendyn Announces Senior Leadership Team Expansion

post image
logo

Cendyn

5 months ago

A Guide to Capture More B2B Business for Your Hotel

post image
logo

Cendyn

5 months ago

A Guide to Driving Conversions on Your Website

post image
logo

Cendyn

5 months ago

How to Win Direct Bookings from Metasearch

post image
logo

Cendyn

5 months ago

Top Tactics to Drive Direct Bookings

post image
logo

Cendyn

6 months ago

Cendyn Launches eInsight Sales, The First Fully Integrated Sales & Marketing CRM Platform for Hospitality

post image
logo

Cendyn

6 months ago

Email Design Best Practices: Strategies That Connect Hotels with their Guests

post image
logo

Cendyn

6 months ago

7 Ways Casinos Can Leverage Digital Marketing to Drive Demand

post image
logo

Cendyn

6 months ago

Website Design and UX Trends for 2023

post image
logo

Cendyn

6 months ago

Rethinking the Hotel Tech Stack for Revenue Optimization

post image
logo

Cendyn

8 months ago

Sarova Hotels and Resorts, Kenya selects Cendyn’s streamlined technology ecosystem

post image
logo

Cendyn

10 months ago

The Set Collection leverages Cendyn's CRM to consolidate their guest data.

post image
logo

Cendyn

10 months ago

Rethink Your Casino Revenue Strategy for a Total Revenue World

post image
logo

Cendyn

10 months ago

SEO VS. SEM: Fundamentals of Search Engine Optimization and Marketing

post image
logo

Cendyn

11 months ago

Hotel operator's checklist to master flawless check-in

post image
logo

Cendyn

1 year ago

Guestrev is Getting a Makeover

post image
logo

Cendyn

1 year ago

5 Data-Driven Strategies for Mastering Your Marketing in 2022

post image
logo

Cendyn

1 year ago

Hotelier's Guide to Navigating Group Sales

post image
logo

Cendyn

1 year ago

Mastering Revenue Management With a Reduced Workforce

post image
logo

Cendyn

1 year ago

Hotel Website Personalization Tactics to Boost Direct Bookings

post image
logo

Cendyn

1 year ago

How to Revolutionize Hotel Operations with a Customer Data Platform

post image
logo

Cendyn

1 year ago

Four Ways to Use a Customer Data Platform at Your Hotel

post image
logo

Cendyn

1 year ago

The Power of a PMS & CRM Integration

post image
logo

Cendyn

1 year ago

The Complete Revenue Management Playbook for Casinos

post image
logo

Cendyn

1 year ago

The Ultimate Guide to Conquering the 2023 Hotel Budgeting Season

post image
logo

Cendyn

1 year ago

Digital Advertising Tips & Tricks for Your Hotel

post image
logo

Cendyn

1 year ago

Supercharge Your Hotel's Digital Marketing with CRM Data

post image
logo

Cendyn

1 year ago

7 Ways to Boost SEO Results for Your Hotel

post image
logo

Cendyn

1 year ago

Email Deliverability Guide for Hoteliers

post image
logo

Cendyn

1 year ago

Cendyn Announces Acquisition of digitalhotelier

post image
logo

Cendyn

1 year ago

Cendyn Names Subhobroto Biswas Managing Director & General Manager of India

post image
logo

Cendyn

1 year ago

Cendyn Announces Partnership with OpenTable to Integrate Hotel Reservation and Dining Data into a Unified Guest Profile

post image
logo

Cendyn

1 year ago

Top RMS Reports Every Hotel Revenue Manager needs to know

post image
logo

Cendyn

1 year ago

Cendyn Launches the Cendyn Hospitality Cloud for Hoteliers Looking to Drive Direct Bookings

post image
logo

Cendyn

1 year ago

6 Easy Ways to Spruce Up Your Hotel’s Website

post image
logo

Cendyn

1 year ago

7 Smart Ways to Generate Non-Room Revenue and Boost Loyalty

post image
logo

Cendyn

1 year ago

Hotel Email Design Best Practices

post image
logo

Cendyn

1 year ago

Cendyn and Pegasus Complete Merger

post image
logo

Cendyn

1 year ago

Build a Smart Marketing Strategy for 2022 and Beyond

post image
logo

Cendyn

1 year ago

Cendyn and Pegasus to Merge

post image
logo

Cendyn

2 years ago

Coco Collection Selects Cendyn to Power their CRM and Loyalty Programs

post image
logo

Cendyn

2 years ago

Worldline Partners with Cendyn to Enhance Online Payment Capabilities in the Hospitality Industry

post image
logo

Cendyn

2 years ago

Cendyn Partners with Oaky to Create an Unparalleled Experience for Hotel Guests

post image
logo

Cendyn

2 years ago

NextGuest Merges with Cendyn - Creates the Largest Scalable CRM & Digital Marketing Provider for the Hospitality Industry

post image
logo

Cendyn

2 years ago

Cendyn Announces Next-Generation Customer Data Platform, Starling

post image
logo

Cendyn

2 years ago

10 New Creative Room Types to Boost Revenue

post image
logo

Cendyn

3 years ago

Audiences: The Most Powerful Segmentation in Hospitality

post image

Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
SiteMinder
SiteMinder

91% recommended by 1430 hotels

Channel Managers
+2 more
Cloudbeds
Cloudbeds

91% recommended by 1106 hotels

Channel Managers
+3 more
OTA Insight
OTA Insight

96% recommended by 973 hotels

Rate Shopping & Market Intelligence
Little Hotelier
Little Hotelier

89% recommended by 643 hotels

Hotel Management Software
RoomRaccoon
RoomRaccoon

97% recommended by 509 hotels

Property Management Systems
IDeaS
IDeaS

92% recommended by 467 hotels

Revenue Management Systems
Oracle Hospitality
Oracle Hospitality

89% recommended by 414 hotels

Property Management Systems
Asksuite
Asksuite

98% recommended by 406 hotels

Hotel Chatbots
RateGain
RateGain

93% recommended by 399 hotels

Hotel Rate Parity
+5 more
Bookassist

This integration hasn’t been verified by Cendyn yet.

Bookassist

95% recommended by 360 hotels

Booking Engine

Request a Quote

Response Time

Less than a day

Recommended

86%

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live