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Cendyn CRS
4.4 (166 REVIEWS)
HT Score
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Melissa, Kilian, Holly + 18 more experts recommend Cendyn
Read RecommendationsCendyn CRS
Ranked 2 (out of 44) in Hotel Reservations Software
Maximize global demand, visibility, and bookings by swiftly adapting to market changes
89% recommended by 276 hotels
Hyatt, Virgin, Onyx Hospitality Group & 273 others
Bell - AI powered product analyst
I analyzed all of Cendyn’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like the Pegasus RezTrip CRS’s ease of use, comprehensive integration capabilities, and advanced features such as dynamic pricing and real-time reporting. They highlight its positive impact on revenue through effective rate management and seamless connectivity with PMS, CMS, and CRM systems. However, issues like booking notifications delays and occasional interface problems are noted, necessitating workarounds to reduce operational disruptions.
Hyatt, Virgin, Onyx Hospitality Group & 273 others
Read their reviewsWhat Types of Hotels Cendyn is Popular For
Size
31 | X-Small (1-9 room)
9 | Small (10-24 room)
67 | Medium (25-74 room)
102 | Large (75-199 room)
113 | X-Large (200+ room)
Country
200 | United States of America
24 | France
11 | Spain
9 | Canada
8 | United Kingdom
6 | Italy
5 | South Africa
4 | Mexico
4 | Ireland
4 | India
4 | Australia
3 | United Arab Emirates
3 | Bahrain
2 | Saudi Arabia
2 | Denmark
2 | Switzerland
2 | New Zealand
1 | Bulgaria
1 | Malaysia
1 | Greece
1 | Singapore
1 | Sweden
1 | Cyprus
1 | Bermuda
1 | Kenya
1 | Morocco
1 | Norway
1 | Belgium
1 | Japan
1 | Ghana
1 | Korea, South
1 | Qatar
1 | Dominican Republic
1 | Germany
1 | Colombia
1 | Myanmar
Type
163 | Boutiques
148 | Resorts
129 | Luxury Hotels
118 | City Center Hotels
94 | Branded Hotels
92 | Bed & Breakfast & Inns
70 | Airport/Conference Hotels
67 | Limited Service & Budget Hotels
42 | Casinos
20 | Extended Stay & Serviced Apartments
15 | Vacation Rentals & Villas
14 | Hostels
10 | RV Parks & Campgrounds
8 | Motels
Region
213 | North America
64 | Europe
12 | Asia Pacific
8 | Africa
6 | Oceania
6 | Middle East
2 | Central America
1 | South America
Category
166 | Hotel Reservations Software
144 | Booking Engine
55 | Digital Marketing Agencies
36 | Revenue Management Systems
28 | Hotel Metasearch Management Software
23 | Hotel Rate Parity
18 | Business Intelligence
16 | Hotel CRM & Email Marketing
11 | RFPs & Proposal Management Software
10 | Website Design
4 | Event Management Software
1 | Meetings & Events Intelligence
Didn’t find what you were looking for?
What is Cendyn?
Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn CRS is a comprehensive Central Reservation System designed for hoteliers to manage and optimize their booking processes. This cloud-based solution offers seamless integration with Property Management Systems (PMS), Content Management Systems (CMS), and Customer Relationship Management (CRM) systems, ensuring that all aspects of hotel operations are well-connected.
The platform provides dynamic pricing and real-time reporting features, allowing hoteliers to effectively manage rates and enhance revenue. Cendyn CRS supports over 1000 distribution partners, optimizing revenue across multiple channels and improving market reach. Its cloud-native, serverless architecture guarantees robust security and high availability, eliminating lag or downtime.
Overall, Cendyn CRS streamlines booking management, enhances operational efficiency, and drives revenue growth, making it a valuable addition to any hotel's technology stack.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Cendyn products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Cendyn Reviews Analyzed: 166
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Cendyn Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Cendyn
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Cendyn's Provided Description:
"Empower your hotel’s unique needs through its award winning, cloud-based reservations solution, offering unmatched flexibility, scalability, security, and support. Connect seamlessly with over 1000 distribution partners, optimizing revenue across various channels. Cloud-native and serverless architecture ensures future-proof technology with robust security and no lag or downtime."
FAQs
Capabilities
Maximize global demand, visibility, and bookings
Maximize global demand, visibility, and bookings
Maximize global demand, visibility, and bookings by swiftly adapting to market changes with Cendyn CRS, the industry’s #1 rated cloud-based reservations system, seven years in a row. Empower your hotel’s unique needs through its award winning, cloud-based reservations solution, offering unmatched flexibility, scalability, security, and support. Connect seamlessly with over 1000 distribution partners, optimizing revenue across various channels.
Fully cloud-based architecture
Fully cloud-based architecture
Flexible and robust microservice APIs allow you to use the platform in ways that best fit your optimized business processes, allowing you to focus on revenue generation. Our platform’s cloud-native and serverless architecture future-proofs your technology and enables you to scale your business without lag or downtime. Its state-of-the-art 4-layer security safeguards your data, providing peace-of-mind 24/7.
Comprehensive distribution
Comprehensive distribution
Cendyn CRS offers complete global distribution through hundreds of channels. Deep integrations with your PMS and key industry platforms and systems allow you to fully leverage the data in your RMS, CRM, guest loyalty programs, and more. We also make it easy to drive direct bookings through our industry-leading booking engine and e-commerce platform, which includes options for our premium call center and voice reservations service.
Intelligent rate tools
Intelligent rate tools
Cendyn CRS offers intelligent rate tools, dynamic pricing rules and enhanced formula-based pricing controls. Proactively monitor rate parity and automate your best rate guarantee program. Easy-to-use and customizable admin tools provide granular user roles and multi-property rate and inventory management that caters to your organization’s SOPs.
Robust loyalty features
Robust loyalty features
Cendyn CRS seamlessly integrates with your hotel or casino’s loyalty program to offer features that foster repeat visits and maximize revenue. With loyalty sign-up, guests and casino players can easily join your program to access offers and discounts when they interact with your hotel through Cendyn Booking Engine. Casino-specific features such as loyalty tiers, loyalty room upsells, comp-cash integration, and player-based restrictions help casino resorts create a personalized experience for every player while enhancing revenue.
Call Center: Intuitive agent platform
Call Center: Intuitive agent platform
Empower your reservations agents with a full view of your rates and inventory, allowing them to easily answer property questions and reserve the right room and rate plan for guests quickly, efficiently and flexibly. Agents can make multi-room and multi-rate plan bookings on a single reservation and override availability, if needed.
Call Center: Deep loyalty integrations
Call Center: Deep loyalty integrations
Hotel brands, casinos, and integrated resorts can benefit from deep integrations with your loyalty or player programs. Unite your data from multiple sources in a single call center platform giving your reservations agents a 360-degree view of your hotel’s most valuable and loyal guests. Easily offer comped rooms and other loyalty bonuses.
Call Center: Drive revenue and minimize costs
Call Center: Drive revenue and minimize costs
Highly-trained, multilingual reservations specialists drive direct bookings and upsells, generating incremental revenue. Handle reservations calls more efficiently to minimize operational costs. Track detailed metrics including conversion rates, talk time and denial reasons through reporting solutions offered by Cendyn CRS.
Features
Content Management
4/5 features
Pricing Rules
4/5 features
Distribution
4/5 features
Ecommerce
4/5 features
Integrations
4/5 features
Reporting
4/5 features
Admin
4/5 features
Call Center
4/5 features
Available Add-ons & Modules
Web-based Call Center
From enhanced tools and flexible workflows for reservations agents to loyalty program integrations and voice services, Cendyn offers powerful, web-based solutions for all your call center needs.
Empower your reservations agents with a full view of your rates and inventory, allowing them to easily answer property questions and reserve the right room and rate plan for guests quickly and flexibly, including making multi-room and multi-rate plan bookings on single reservations and overriding availability.
Cendyn Reviews Summary
Ease of Use
4.4/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.3/5
Recommended by
Achievements
This vendor's trending score is rising, Cendyn CRS is the #5 most trending product in the Hotel Reservations Software category (out of 44) and the #211 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Cendyn Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
Josh Herman
Executive Director of Marketing & PR @
Fontainebleau Miami Beach
"Cendyn’s website and CMS services were instrumental in redefining Margaritaville Hotel & Resorts’ online visual identity and brand presence. Their teams really understand how to create an optimal web experience for guests while supporting multiple, complex properties."
Elyse Curtis
Vice President of Hospitality Marketing @
The Omni Grove Park Inn
"Revintel is great for us because it consolidates all of the data from different sources into one platform that we can run many different reports off of, that really assist us in making the right decisions."
Stephanie Wheeler
VP of Revenue Management @
The Boyd Gaming Corporation
"Cendyn is a great product for us. It really helps us figure out what our occupancy will be and what the demand looks like. We use Cendyn’s Guestrev product for our revenue management system. It’s a great dynamic system that looks at all of the different business demands and gives us a great forecast. From there, we’re really able to optimize and figure out the right pricing points and looking at their recommendations to optimize our business."
Stephanie Wheeler
VP of Revenue Management @
The Boyd Gaming Corporation
"Using Guestfolio CRM is simple, but the payoffs on how it improves guest communications and hotel insights have been massive."
Sabrina Donovan
Operations Manager @
Pacific Sands Beach Resort
"Using every element of Guestfolio CRM has enabled us to simplify the whole experience for the guest. It doesn’t just save time for us as a team, it is vital for the guest to improve their overall experience at Nita Lake Lodge."
Joleen Kenney
Operations Manager @
Nita Lake Lodge
"Guestrev had the types of reports we were looking for, including forecasting, on-the-books as well as historical. It's very difficult in the high-end luxury market to convince people to move into that daily rate market so we needed a solution that helps us with that process."
Mary Arcuri
Group Director of Reservations & Revenue @
Ocean House
"We have been using Pegasus Analytics for over a year and find it a great help to understand the key drivers influencing demand and revenue. It has helped our sales team in understanding the booking pattern of key clients, helping us in our 2019 rate and negotiation strategy."
Paul O'Connell
Sales & Marketing Manager @
Clayton Hotel Cork City
"We have used eProposal for so long now, it’s become second nature! It makes everything so much easier for the team. Everything auto-populates so is extremely fast to send out our proposals – the first electronic interaction is fast and seamless which works well for our customers."
Ibrahim Bashir
Assistant Director of Sales @
The Ritz-Carlton, Dubai International Financial Centre
"Partnering with Cendyn was an easy choice. The robust offering of services (eProposal, eMenus, eInsight and digital media) have armed our sales and marketing team with powerful selling tools. eProposal integrates seamlessly with CI/TY, allowing for the creation of highly personalized proposals in minutes, gaining more time to focus on revenue-generation. Plus, Cendyn’s communication suite with real-time alerts ensures no lead is forgotten."
Jason LaCkore
Director of Sales @
JW Marriott Miami Turnberry Resort & Spa
"I love eProposal. I recommend it to hoteliers and event planners responding to RFPs. It’s much easier to get our proposals to the top of the line. When responding to RFPs, speed is everything and eProposal saves us time and gives us the competitive edge."
Katrina Banzon
Complex Director of Sales @
Embassy Suites by Hilton Los Angeles International Airport North
"I’ve seen lots of companies run their marketing in a silo, but by using Cendyn's CRM and digital marketing services together, it allows us to really direct our efforts to what the data is telling us. We can spend our dollars on what is most effective. It takes the guesswork out of a lot of things. It’s so beneficial to have them integrated together."
Josh Herman
Director of PR & Marketing @
Fontainebleau Miami Beach
"With Cendyn, we see direct, bottom line improvement to our CRM efforts and ability to nurture a repeat client base. Cendyn has performed so quickly, especially in times of need. It’s been a great boom for us."
Ray DeJohn
Director of Sales & Marketing @
Hotel Granduca Austin
"“Our revenue management system is one of the primary factors behind our multi-year run of successes, there are other contributory factors, certainly, but the (guestrev) system clearly helps us support and execute on our strategies."
Jamie Pena
VP of Revenue Strategy & Global Distribution @
Omni Hotels & Resorts
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace Inn
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace Inn
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
Josh Herman
Executive Director of Marketing & PR @
Fontainebleau Miami Beach
"The training Cendyn provided was extremely helpful. Our trainer Cassandra did an outstanding job. She took the time to thoroughly answer questions and was very detailed throughout the entire experience. Our product service managers were wonderful, especially Debi. Her patience, ability to guide, assist and just being there to answer questions was fantastic!"
Alicia Favinger
Corporate Newmarket Systems Analyst, Report Specialist @
Valley Forge Casino Resort
"We are delighted with the functionality that Guestfolio offers and are excited with the ability to be able to track our return on investment, as well as being able to track and interact with our clients."
Leigh Jenkins
Sales & Marketing Director @
Chewton Glen Hotel & Spa
"As a Relais & Châteaux property, providing a high quality guest experience at Hotel Wailea is our number one priority. Guestfolio’s personal concierge has helped us anticipate guest needs before they arrive, their pre and post-stay emails have kept us in touch with our clientele, and their surveys have helped us raise our own service standards by providing quick and candid guest feedback."
Christy Stesky
Director of Marketing @
Hotel Wailea
"Guestfolio is always finding a way to make their product as user-friendly as possible for clients and we really appreciate how they are constantly innovating and evolving their product."
Angie Tran
Digital Marketing Manager @
Shangri-La Toronto
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
Eric Gooden
Marketing Manager @
Solara Resort - Bellstar Hotels & Resorts
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
Michelle Mu
Director of Revenue & Distribution @
Refinery Hotel
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace Inn
"I'm on my ninth year here [at Beach Terrace Inn] and we've been through several digital marketing companies through the process. I have found Travel Tripper's folks to be by far the most innovative...With some of our previous companies, I really felt like we were just an account that they handled. With Travel Tripper, I feel very much that they're invested in our success."
Renier Milan
Vice President of Hotels @
Tobo Investments
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
Eric Gooden
Marketing Manager @
Solara Resort - Bellstar Hotels & Resorts
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
Michelle Mu
Director of Revenue & Distribution @
Refinery Hotel
"As a market intelligence tool, revcaster gives us a better understanding of a hotel’s competitive set and how we should price position ourselves."
Stefan Wolf
Senior VP, Revenue & Distribution Strategy @
The Posh Phaya Thai
"After a hiccup-free implementation process, we found grouprev to be extremely user-friendly, and saw immediate results."
Kyle Yarbrough
Revenue Manager @
The Hotel at Auburn University & Dixon Conference Center
"It is extremely valuable to us to have one comprehensive platform pulling data company-wide so that we can have a consistent, single source of truth for each property"
Kathleen Cullen
SVP of Revenue and Distribution @
Two Roads Hospitality
Featured Customers
More Products by Cendyn
Hotelier Rating
Looking for specific info?
10
Cendyn reservations system
Director of revenue from 200 to 499 room Boutique in New York City (United States of America)
Verified
17 months ago
Easy system to use especially when yo uset up rate plans or booking links. I like their DPR tool and you can easily exclude IP addresses for specific countries when you run a promotion.
United States of America
United States of America
Director of revenue
X-Large Hotel
9
Nirosha is truly a great asset!!
General manager from 100 to 199 room Boutique in Windham (United States of America)
Verified
17 months ago
Personally the rapid responses with Nirosha have been like no other. Especially during our opening process she was always willing to assist and set time aside to assist the team with getting everything built.
United States of America
United States of America
General manager
Large Hotel
7
Tried and tested Booking Engine and CRS
Director of Revenue Management from 10 to 24 room Boutique in South Lake Tahoe (United States of America)
Verified
17 months ago
The ease of use and accessibility of the booking engine really helps our team in managing reservations. The flexibility of putting up different rate plans and promotions, the ability to do dynamic pricing and the real time extraction ofavailable reports make this system a strong tool for hoteliers. It is also can be integrated to most of th...
United States of America
United States of America
Director of Revenue Management
Small Hotel
10
Simply the best!
from 25-49 room Luxury Hotel in (Bermuda)
Verified
17 months ago
This booking engine has been by far the easiest the work with. Loading rates and packages have been a breeze!
Bermuda
Bermuda
Medium Hotel
8
Hotel Reservations Systems
Complex Revenue Analyst from 200 to 499 room Boutique in New York City (United States of America)
Verified
17 months ago
Ray Schum was most helpful in assisting us with issues and he did it in a very prompt manner. We had some challenges with Site-Minder and Rate & Inventory interface issues but they were quickly resolved.
United States of America
United States of America
Complex Revenue Analyst
X-Large Hotel
8
Effective communication and inline with company goals
Business Development Director from 200 to 499 room City Center Hotel in London (United Kingdom)
Verified
17 months ago
Competitive Commercials. Efficient Team member across all department. More control and freedom to customise the product. Simple and user friendly.
United Kingdom
United Kingdom
Business Development Director
X-Large Hotel
10
New Hotel Support
Area Director of Revenue from 1 to 4 room Boutique in Las Vegas (United States of America)
Verified
17 months ago
We had a brand new hotel opening in November 2023 and the support team at Pegasus was very helpful and quick to respond to all of my questions. I was unfamiliar with much of the process so I appreciated the support.
United States of America
United States of America
Area Director of Revenue
X-Small Hotel
9
A Powerful Platform for Managing Hotel Reservations
Revenue from 200 to 499 room City Center Hotel in Nairobi (Kenya)
Verified
17 months ago
Connectivity to GDS and hundreds of OTA's either direct or via different channel managers available for a hotel to ensure distribution of bookings is seamless and manage inventory real time. 2 way PMS integration, ensuring that reservations are fed directly into the PMS, rates and availability is updated real time, and correct inventory is...
Kenya
Kenya
Revenue
X-Large Hotel
10
We are not just another number.
from 50-74 room Boutique in Las Vegas (United States of America)
Verified
17 months ago
We know we can collaborate and get things accomplished with out a bunch of red tape so to speak. The platform is very user friendly. Support staff will provide assistance until any issues or projects are resolved or complete.
United States of America
United States of America
Medium Hotel
10
One of the Easiest Hotel Reservations System Ever!! I honestly hope that I can continue to use this program and i hope it gets introduced at more properties widespread
from 100 to 199 room Bed & Breakfast & Inn in St. Pete Beach (United States of America)
Verified
17 months ago
I love the fact that the system is very user friendly and easy to navigate. I have been using this for the last 2 years for work and there are little to no technical issues. If there is an issue, the IT team hops on it right away and a lot of times my issue is resolved in a few hours or by the end of the day. I happen to use this program fo...
United States of America
United States of America
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
We have been partnering with Cendyn for many years, their CRS powers many of our customers and plugs seamlessly into our hotel commerce platform that specialises in distribution. With the recent merge, Cendyn offers an even deeper portfolio including a top-notch CRM which means their customers are cared for in all aspects of distribution and marketing.
Showing all answers to: "What does this product or service do well?"
We have been partnering with Cendyn for many years, their CRS powers many of our customers and plugs seamlessly into our hotel commerce platform that specialises in distribution. With the recent merge, Cendyn offers an even deeper portfolio including a top-notch CRM which means their customers are cared for in all aspects of distribution and marketing.
The Cendyn product suite is one of the most comprehensive in the industry. Because of that, they can act as a "one-stop-shop" for hospitality technology and meet all the requirements of most companies.
Pegasus provides a flexible and scalable CRS solution that incorporates highly advanced rate and inventory management tools. The Pegasus CRS is simple to work with, yet powerful in it's ability to deeply integrate into any hotel's tech stack, creating a seamless system for reservations management.
We love working with Pegasus because it was very easy to integrate with their modern API. We also get the rates as a push which makes caching so much easier. Their sales and support teams are top notch.
Pegasus (now combined with Travel Tripper) is consistently a HTR leader in CRS, Booking Engine, Digital Agency, and other facets of their business - this alone speaks to the caliber of their products. They help hotels of all sizes manage their distribution, streamline operations, and increase conversion rates, plus they have a stellar support team and are a pleasure to work with!
Question:
What differentiates this product or service from the competition?
Answer:
As Cendyn and their best in class CRM have merged with Pegasus and Travel Tripper, their customer base gets market leading technology across the board, from CRM to CRS to BE. This fits perfectly with SiteMinder's world largest hotel commerce platform and offers Cendyn's hotel customers the opportunity to get best in breed solution across the board.
Showing all answers to: "What differentiates this product or service from the competition?"
As Cendyn and their best in class CRM have merged with Pegasus and Travel Tripper, their customer base gets market leading technology across the board, from CRM to CRS to BE. This fits perfectly with SiteMinder's world largest hotel commerce platform and offers Cendyn's hotel customers the opportunity to get best in breed solution across the board.
Cendyn is differentiated because of its breadth of services and the applications it offers. In addition, they are masterful at integrating and making sure all of their products communicate and work together seamlessly. No other company in hospitality tech can do as much as they can well.
Aside from the enhanced technology, the Pegasus team consistently takes a hands-on approach to both hotel and vendor partnerships. Their talented team is always a pleasure to work with due to their professionalism and eagerness to deliver useful solutions to our mutual hotel customers.
Pegasus does a very good job of customizing their solutions for their customers. We were able to create a special agreement that has made it very easy to get agreements done with hotel partners. We don't have the same deal anywhere else.
Their CRS seamlessly connects to all GDS and hundreds of OTAs around the globe, not to mention meta platforms and leading channel managers. The booking engine is robust and new solutions such as Conversion Plus and Rate Match are game-changing in the industry.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Its all great products but some of them require expertise and in depth training so I would advise my customers to really familiarise themselves with the product capabilities so they can get the most out of the product suite.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Its all great products but some of them require expertise and in depth training so I would advise my customers to really familiarise themselves with the product capabilities so they can get the most out of the product suite.
Take a close look at everything that Cendyn can offer. They have a lot more products and services than many realize and I'm sure that almost every hotelier can benefit from their vast product offering.
When selecting any CRS, be certain that it has a robust integration with your PMS provider. Any limitations with the CRS-PMS integration can cause unnecessary manual work on the hotel operations staff.
Choosing a CRS is a big deal because the switching cost is very high. Working with Pegasus makes this easier because they have a very modern product but at the same time they have it deployed with lots of big hotels so you can be more comfortable that it is battle tested.
Speak with one of the Travel Tripper experts! They are incredibly knowledgeable and can give you an honest answer about what solutions can make an impact at your hotel. Whether its a new booking engine or using their digital agency + website team to increase your direct bookings, they put the client first.
Recommended by
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@
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Global Partnerships & Channel Manager
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OTA Insight
Carmen O'Brien
Sr Director, Global Strategic Accounts
@
SiteMinder
John Lingos-Webb
Global Partnerships & Alliances
@
Duetto
Reid Webster
VP Strategic Growth
@
stayntouch
Kyle Killion
Founder
@
Suiteness
James Nannos
Global Partnerships & Channel Manager
@
OTA Insight
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News
Cendyn
2 months ago
Cendyn goes bold with AI across hotel analytics platforms
Cendyn
7 months ago
Cendyn Acquires Knowland And Announces Private Equity Partner Haveli Investments
Cendyn
7 months ago
How To Increase Your Direct Bookings With Google Hotel Ads
Cendyn
7 months ago
Unlock Your Hotel's Revenue Potential With A CRM And Digital Marketing Integration
Cendyn
8 months ago
Cendyn names Jeffrey A. Cross new Chief Financial Officer
Cendyn
8 months ago
Cendyn Launches Product Learning Center To Advance Hoteliers’ Commercial Success
Cendyn
10 months ago
Cendyn and Glowing Integration Redefines Omnichannel Messaging for Hotels
Cendyn
1 year ago
Cendyn Boosts Hoteliers’ Search Advertising Campaigns With New Google Integration
Cendyn
1 year ago
Hotel Revenue Growth Spearheads Cendyn’s Repositioning
Cendyn
1 year ago
The metasearch 101 route
Cendyn
1 year ago
Email deliverability guide for hoteliers
Cendyn
1 year ago
Cendyn Doubles Down on the Future of CRM with Strategic Acquisition of PUSHTech
Cendyn
1 year ago
Cendyn Reinforces Commitment to Driving Profitable Revenue Through WIHP Acquisition
Cendyn
1 year ago
TIME Hotels leverages Cendyn's integrated product suite to transform the guest experience
Cendyn
1 year ago
Top design trends for casino websites
Cendyn
1 year ago
What hoteliers need to know about the end of Universal Analytics and the switch to Google Analytics 4
Cendyn
1 year ago
eCommerce trends shaping today’s guest expectations
Cendyn
1 year ago
Why the CRS should be the source of truth for rate management
Cendyn
1 year ago
Top tips for helping your hotel stand out this wedding season
Cendyn
1 year ago
Rotana leverages Cendyn CRS to drive loyalty and demand across their distribution channels
Cendyn
2 years ago
Cendyn Announces Senior Leadership Team Expansion
Cendyn
2 years ago
A Guide to Driving Conversions on Your Website
Cendyn
2 years ago
How to Win Direct Bookings from Metasearch
Cendyn
2 years ago
Top Tactics to Drive Direct Bookings
Cendyn
2 years ago
Cendyn Launches eInsight Sales, The First Fully Integrated Sales & Marketing CRM Platform for Hospitality
Cendyn
2 years ago
7 Ways Casinos Can Leverage Digital Marketing to Drive Demand
Cendyn
2 years ago
Website Design and UX Trends for 2023
Cendyn
2 years ago
Rethinking the Hotel Tech Stack for Revenue Optimization
Cendyn
2 years ago
Sarova Hotels and Resorts, Kenya selects Cendyn’s streamlined technology ecosystem
Cendyn
2 years ago
Rethink Your Casino Revenue Strategy for a Total Revenue World
Cendyn
2 years ago
SEO VS. SEM: Fundamentals of Search Engine Optimization and Marketing
Cendyn
2 years ago
Hotel operator's checklist to master flawless check-in
Cendyn
2 years ago
Guestrev is Getting a Makeover
Cendyn
2 years ago
Hotelier's Guide to Navigating Group Sales
Cendyn
2 years ago
Mastering Revenue Management With a Reduced Workforce
Cendyn
2 years ago
Hotel Website Personalization Tactics to Boost Direct Bookings
Cendyn
2 years ago
How to Revolutionize Hotel Operations with a Customer Data Platform
Cendyn
2 years ago
Four Ways to Use a Customer Data Platform at Your Hotel
Cendyn
2 years ago
The Complete Revenue Management Playbook for Casinos
Cendyn
2 years ago
The Ultimate Guide to Conquering the 2023 Hotel Budgeting Season
Cendyn
2 years ago
Digital Advertising Tips & Tricks for Your Hotel
Cendyn
2 years ago
Supercharge Your Hotel's Digital Marketing with CRM Data
Cendyn
2 years ago
7 Ways to Boost SEO Results for Your Hotel
Cendyn
2 years ago
Cendyn Announces Acquisition of digitalhotelier
Cendyn
2 years ago
Cendyn Names Subhobroto Biswas Managing Director & General Manager of India
Cendyn
2 years ago
Cendyn Announces Partnership with OpenTable to Integrate Hotel Reservation and Dining Data into a Unified Guest Profile
Cendyn
3 years ago
Top RMS Reports Every Hotel Revenue Manager needs to know
Cendyn
3 years ago
Cendyn Launches the Cendyn Hospitality Cloud for Hoteliers Looking to Drive Direct Bookings
Cendyn
3 years ago
6 Easy Ways to Spruce Up Your Hotel’s Website
Cendyn
3 years ago
7 Smart Ways to Generate Non-Room Revenue and Boost Loyalty
Cendyn
3 years ago
Cendyn and Pegasus Complete Merger
Cendyn
3 years ago
Cendyn and Pegasus to Merge
Cendyn
3 years ago
Coco Collection Selects Cendyn to Power their CRM and Loyalty Programs
Cendyn
3 years ago
Worldline Partners with Cendyn to Enhance Online Payment Capabilities in the Hospitality Industry
Cendyn
4 years ago
Cendyn Partners with Oaky to Create an Unparalleled Experience for Hotel Guests
Cendyn
4 years ago
NextGuest Merges with Cendyn - Creates the Largest Scalable CRM & Digital Marketing Provider for the Hospitality Industry
Cendyn
4 years ago
Cendyn Announces Next-Generation Customer Data Platform, Starling
Cendyn
4 years ago
10 New Creative Room Types to Boost Revenue
Cendyn
4 years ago
Audiences: The Most Powerful Segmentation in Hospitality
Cendyn Integrations
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Support
Unverified
Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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