Pegasus CRS & Distribution (Cendyn)

Ranked 1 (out of 35) in Hotel Reservations Systems

Hotel Reservations Systems

Disconnect from legacy systems. Connect to the Pegasus CRS.

Ratings Snapshot

Certificate of Excellence
Read 144 reviews
89%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 35 in Hotel Reservations Systems

Ease of Use
4.4/5
ROI
4.3/5
Implementation
4.3/5
Customer Support
4.5/5
Verified Customer Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Boutiques 54 verified reviews
    91%
  • Resorts 31 verified reviews
    88%
  • City Center Hotels 24 verified reviews
    93%
  • Luxury Hotels 17 verified reviews
    87%
  • Branded Hotels 16 verified reviews
    93%
  • Bed & Breakfast & Inns 13 verified reviews
    89%
  • Casinos 11 verified reviews
    85%
  • Vacation Rentals & Villas 4 verified reviews
    100%
  • RV Parks & Campgrounds 4 verified reviews
    98%
  • Extended Stay & Serviced Apartments 4 verified reviews
    83%
  • Limited Service & Budget Hotels 3 verified reviews
    90%
  • Airport/Conference Hotels 3 verified reviews
    93%
  • Motels 3 verified reviews
    83%
  • Hostels 2 verified reviews
    100%

Pegasus CRS & Distribution (Cendyn) Overview

Pegasus CRS & Distribution (Cendyn) Overview

Take full control of your hotel’s distribution strategy with Pegasus CRS, an award-winning, state-of-the-art, cloud-based reservations solution with intelligent rate and inventory management tools for enterprise customers. Flexible and robust microservice APIs allow you to use the platform in ways that best fit your optimized business processes, allowing you to focus on revenue generation. Our p...

About Cendyn View website

Founded in 1996 | Headquarters in Boca Raton United States | 570 employees

Cendyn is a catalyst for digital transformation in the hospitality industry. We help hotels around the globe drive profitability and guest loyalty through an in...

Product Modules
Web-based solutions for all call center needs
ADD-ON
From enhanced tools and flexible workflows for reservations agents to loyalty program integrations and voice services, Cendyn offers powerful, web-based solutions for all your call center needs. Empower your reservations agents with a full view of your rates and inventory, allowing them to easily answer property questions and reserve the right room and rate plan for guests quickly and flexibly, including making multi-room and multi-rate plan bookings on single reservations and overriding availability.
Monitor, Analyze, Plan, Act with CRS BI Analytics Business Intelligence
ADD-ON
Our powerful intelligence platform allows you to aggregate, analyze, and dissect data faster and more efficiently than ever before. Rich visualizations deliver critical insight in seconds, identifying areas of need. Flexible and interactive charts, graphs, and maps allow you to explore further to uncover trends that could help you optimize channel performance and act on crucial business metrics.

Other Products by Cendyn

Integrates with

  • Property Management Systems
  • Channel Managers
  • Hotel Management Software
Browse integrations (60 verified)

What customers love about Pegasus CRS & Distribution (Cendyn)

Like 89% recommend

Director of Revenue in Las Vegas (United States)

Travel Tripper is the BEST channel manager and booking engine available!!!! Technology is great, support team and account managers are the best by far!!!!

Director of Revenue Management in Philadelphia (United States)

Reztrip is always there to assist in answering any and all questions that I have. A great thing is that if any of the technicians or account manager don't know the answer to your question right away they don't try to 'sk...

Director of Revenue Management in San Jose (United States)

The software is very upfront and easy to manage; everything from inventory to reports can be extracted to provide a great experience for revenue management.

Regional Vice President of Sales & Marketing in New York (United States)

One of the best products we have used after trying several. Its user friendly, runs quick, works well across all needed channels of distribution and the added feature of Call center makes it efficient and is the best val...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The Cendyn product suite is one of the most comprehensive in the industry. Because of that, they can act as a "one-stop-shop" for hospitality technology and meet all the requirements of most companies.

by John Lingos-Webb (Duetto) on October 05, 2022

See more answers (3)
Question:

What differentiates this product or service from the competition?

Answer:

Cendyn is differentiated because of its breadth of services and the applications it offers. In addition, they are masterful at integrating and making sure all of their products communicate and work together seamlessly. No other company in hospitality tech can do as much as they can well.

by John Lingos-Webb (Duetto) on October 05, 2022

See more answers (3)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Take a close look at everything that Cendyn can offer. They have a lot more products and services than many realize and I'm sure that almost every hotelier can benefit from their vast product offering.

by John Lingos-Webb (Duetto) on October 05, 2022

See more answers (3)
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+ 1 recommend
Recommended by

Features

Other

14/14 features

Clients & references

References & testimonials

Testimonial avatar
In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), thes...
Michelle Mu Director of Revenue & Distribution at the Refinery Hotel
Testimonial avatar
I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in com...
Eric Gooden Marketing Manager at the Bellstar Hotels & Resorts

Featured partners

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Case studies

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Cendyn doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • France
  • Ireland
  • Italy
  • Spain
  • Canada
  • Bahrain
  • United Kingdom
  • South Africa

144 Verified Cendyn Reviews

Likelihood to Recommend
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December 14, 2022

Pegasus CRS & Distribution (Cendyn) Review: Cendyn has a lot of great products to help deliver a great guest experience

Area Director of Revenue Management from Resorts in Sunny Isles Beach (United States of America)

Recommend 10/10
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What do you like most?

Based on my time/experience using the Cendyn booking engine I will say this product is simple to use. The tool is very dynamic with lots of options to customize your hotels rate strategy. The CRS is very ...

What do you dislike or think could be improved?

I think the look/display of the booking engine can use an update or revamp to offer different ways to display hotel products. Also it would be great to have the capability to authorize credit card through...

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

December 12, 2022

Pegasus CRS & Distribution (Cendyn) Review: Support Needs Improvement

Sales Manager from Boutiques in New York (United States of America)

Recommend 5/10
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What do you like most?

The booking engine design is very nice, although when they add something they do not often mention the new addition which makes it look disjointed when finally noticed.

What do you dislike or think could be improved?

The support is very lacking since the pandemic. Before the pandemic, the support team would reply to an issue with an hour, but now they often take days, and sometimes more than 3 days after another email...

Customer Support
1
Ease of Use
3
Value for money
3
Implementation
3

December 12, 2022

Pegasus CRS & Distribution (Cendyn) Review: Great customer service

Director of Sales and Marketing from Boutiques in New York (United States of America)

Recommend 8/10
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What do you like most?

The have a very knowledgeable staff and are always quick to respond to any issues. They always seem to coming our with updates and improvements.

What do you dislike or think could be improved?

I don't love the new way the email chain works. It makes it hard to keep up with and follow.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

December 07, 2022

Pegasus CRS & Distribution (Cendyn) Review: Very user friendly and dynamic!

Regional Director of Revenue Management from Boutiques in Chandler (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

Some of my favorite features are DPR's, formula based pricing and my Cendyn rep! She has been instrumental in helping onboard hotels quickly and great support!

What do you dislike or think could be improved?

Booking engine consumer facing looks and feel needs work for the new traveler. Needs more funcationality as well as be eeasier to get the shopper to close the booking.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

December 05, 2022

Pegasus CRS & Distribution (Cendyn) Review: Problem Solving

Lead Supervisor, Web Administrator from Other in Carson City (United States of America)

Recommend 10/10
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What do you like most?

I particularly like the speed of Response when I encounter an Issue, when I receive the response I am always amazed at the way the Pegasus Team respond , I am still rather new and I have never received a ...

What do you dislike or think could be improved?

There is always room for Improvement in any Business , I believe it is a good idea to create a Training Programme as a refresher course for all Users whether they be Admin Users or not. Knowledge is absol...

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

December 02, 2022

Pegasus CRS & Distribution (Cendyn) Review: year over year partnership

Director of Sales & Marketing from City Center Hotels in Roma (Italy)

Recommend 9/10
Full blue star
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Half blue star

What do you like most?

Adopting Pegasus solutions since the times of Utell GDS representation, current CRS is actually a complete tool. Notwithstanding our partial usage as an interface of our channel manager, RezviewNG has a c...

What do you dislike or think could be improved?

We've seen continuous implementations over the years and the tool has always been completely adequate to times and to our needs

Customer Support
5
Ease of Use
3
Value for money
n/a
Implementation
n/a

Pricing

Profile empty

Cendyn hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

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Popular Pegasus CRS & Distribution (Cendyn) Integrations

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