Central Reservation System for Hotel Groups
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Cendyn CRS
4.4 (170 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Cendyn CRS
Ranked 1 (out of 49) in Hotel Reservations Software
Maximize global demand, visibility, and bookings by swiftly adapting to market changes
89% recommended by 332 hotels
More than 50% of Cendyn’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of Cendyn’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like the Pegasus RezTrip CRS’s ease of use, comprehensive integration capabilities, and advanced features such as dynamic pricing and real-time reporting. They highlight its positive impact on revenue through effective rate management and seamless connectivity with PMS, CMS, and CRM systems. However, issues like booking notifications delays and occasional interface problems are noted, necessitating workarounds to reduce operational disruptions.
What Types of Hotels Cendyn is Popular For
Size
14 | X-Small (1-9 room)
8 | Small (10-24 room)
73 | Mid-Sized (25-74 room)
108 | Large (75-199 room)
186 | X-Large (200+ room)
Country
253 | United States of America
28 | France
14 | Canada
11 | Spain
9 | United Kingdom
6 | Italy
5 | South Africa
5 | India
4 | Mexico
4 | Ireland
4 | Australia
3 | United Arab Emirates
3 | Bahrain
2 | Saudi Arabia
2 | Denmark
2 | Switzerland
2 | Thailand
2 | New Zealand
1 | Belgium
1 | Morocco
1 | Greece
1 | Malaysia
1 | Bulgaria
1 | Singapore
1 | Sweden
1 | Cyprus
1 | Kenya
1 | Norway
1 | Myanmar
1 | Netherlands
1 | Japan
1 | Ghana
1 | Korea, South
1 | Qatar
1 | Colombia
1 | Germany
Type
194 | Boutiques
176 | Luxury Hotels
166 | Resorts
150 | Branded Hotels
150 | City Center Hotels
121 | Bed & Breakfast & Inns
112 | Airport/Conference Hotels
85 | Limited Service & Budget Hotels
42 | Casinos
27 | Extended Stay & Serviced Apartments
23 | Hostels
18 | Vacation Rentals & Villas
12 | RV Parks & Campgrounds
9 | Motels
Region
271 | North America
70 | Europe
15 | Asia Pacific
8 | Africa
6 | Oceania
6 | Middle East
1 | South America
Category
170 | Hotel Reservations Software
149 | Booking Engine
57 | Digital Marketing Agencies
48 | Meetings & Events Intelligence
38 | Revenue Management Systems
36 | Business Intelligence
32 | Hotel Metasearch Management Software
26 | Hotel Rate Parity
20 | Hotel CRM & Email Marketing
18 | RFPs & Proposal Management Software
14 | Website Design
8 | Event Management Software
Didn’t find what you were looking for?
What is Cendyn?
Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn CRS is a comprehensive Central Reservation System designed for hoteliers to manage and optimize their booking processes. This cloud-based solution offers seamless integration with Property Management Systems (PMS), Content Management Systems (CMS), and Customer Relationship Management (CRM) systems, ensuring that all aspects of hotel operations are well-connected.
The platform provides dynamic pricing and real-time reporting features, allowing hoteliers to effectively manage rates and enhance revenue. Cendyn CRS supports over 1000 distribution partners, optimizing revenue across multiple channels and improving market reach. Its cloud-native, serverless architecture guarantees robust security and high availability, eliminating lag or downtime.
Overall, Cendyn CRS streamlines booking management, enhances operational efficiency, and drives revenue growth, making it a valuable addition to any hotel's technology stack.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Cendyn products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Cendyn Reviews Analyzed: 166
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Cendyn Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Cendyn
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Cendyn's Provided Description:
"Empower your hotel’s unique needs through its award winning, cloud-based reservations solution, offering unmatched flexibility, scalability, security, and support. Connect seamlessly with over 1000 distribution partners, optimizing revenue across various channels. Cloud-native and serverless architecture ensures future-proof technology with robust security and no lag or downtime."
FAQs
Cendyn CRS Alternatives
Not sure if Cendyn is right for your hotel? Here are similar Hotel Reservations Software vendors that could be a good fit for your hotel:
Capabilities
Maximize global demand, visibility, and bookings
Maximize global demand, visibility, and bookings
Maximize global demand, visibility, and bookings by swiftly adapting to market changes with Cendyn CRS, the industry’s #1 rated cloud-based reservations system, seven years in a row. Empower your hotel’s unique needs through its award winning, cloud-based reservations solution, offering unmatched flexibility, scalability, security, and support. Connect seamlessly with over 1000 distribution partners, optimizing revenue across various channels.
Fully cloud-based architecture
Fully cloud-based architecture
Flexible and robust microservice APIs allow you to use the platform in ways that best fit your optimized business processes, allowing you to focus on revenue generation. Our platform’s cloud-native and serverless architecture future-proofs your technology and enables you to scale your business without lag or downtime. Its state-of-the-art 4-layer security safeguards your data, providing peace-of-mind 24/7.
Comprehensive distribution
Comprehensive distribution
Cendyn CRS offers complete global distribution through hundreds of channels. Deep integrations with your PMS and key industry platforms and systems allow you to fully leverage the data in your RMS, CRM, guest loyalty programs, and more. We also make it easy to drive direct bookings through our industry-leading booking engine and e-commerce platform, which includes options for our premium call center and voice reservations service.
Intelligent rate tools
Intelligent rate tools
Cendyn CRS offers intelligent rate tools, dynamic pricing rules and enhanced formula-based pricing controls. Proactively monitor rate parity and automate your best rate guarantee program. Easy-to-use and customizable admin tools provide granular user roles and multi-property rate and inventory management that caters to your organization’s SOPs.
Robust loyalty features
Robust loyalty features
Cendyn CRS seamlessly integrates with your hotel or casino’s loyalty program to offer features that foster repeat visits and maximize revenue. With loyalty sign-up, guests and casino players can easily join your program to access offers and discounts when they interact with your hotel through Cendyn Booking Engine. Casino-specific features such as loyalty tiers, loyalty room upsells, comp-cash integration, and player-based restrictions help casino resorts create a personalized experience for every player while enhancing revenue.
Call Center: Intuitive agent platform
Call Center: Intuitive agent platform
Empower your reservations agents with a full view of your rates and inventory, allowing them to easily answer property questions and reserve the right room and rate plan for guests quickly, efficiently and flexibly. Agents can make multi-room and multi-rate plan bookings on a single reservation and override availability, if needed.
Call Center: Deep loyalty integrations
Call Center: Deep loyalty integrations
Hotel brands, casinos, and integrated resorts can benefit from deep integrations with your loyalty or player programs. Unite your data from multiple sources in a single call center platform giving your reservations agents a 360-degree view of your hotel’s most valuable and loyal guests. Easily offer comped rooms and other loyalty bonuses.
Call Center: Drive revenue and minimize costs
Call Center: Drive revenue and minimize costs
Highly-trained, multilingual reservations specialists drive direct bookings and upsells, generating incremental revenue. Handle reservations calls more efficiently to minimize operational costs. Track detailed metrics including conversion rates, talk time and denial reasons through reporting solutions offered by Cendyn CRS.
Features
Content Management
4/5 features
Pricing Rules
4/5 features
Distribution
4/5 features
Ecommerce
4/5 features
Integrations
4/5 features
Reporting
4/5 features
Admin
4/5 features
Call Center
4/5 features
Available Add-ons & Modules
Web-based Call Center
From enhanced tools and flexible workflows for reservations agents to loyalty program integrations and voice services, Cendyn offers powerful, web-based solutions for all your call center needs.
Empower your reservations agents with a full view of your rates and inventory, allowing them to easily answer property questions and reserve the right room and rate plan for guests quickly and flexibly, including making multi-room and multi-rate plan bookings on single reservations and overriding availability.
Cendyn Reviews Summary
Ease of Use
4.4/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.3/5
Recommended by
Achievements
This vendor's trending score is rising, Cendyn CRS is the #2 most trending product in the Hotel Reservations Software category (out of 49) and the #87 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Cendyn Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare Cendyn to Top Alternatives
Unlock your hotel's full potential with Blastness: your tech partner for driving direct bookings and optimizing revenue management.
Your all-in-one solution for simplified revenue management with seamless automation and unmatched distribution flexibility.
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Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
6
In general, I use RVNG to verify/manage the rate settings, and to ensure that the rates will be correctly mapped to our Channel Manager.
Sales Assisant from 100 to 199 room Branded Hotel in Lyon (France)
Verified
21 days ago
Rate setup for accepted RFPs is automatic, which saves time and helps avoir human errors. The interface is generally easy to understand, so I can quickly fix small urgent mistakes without going through the data team.
France
France
Sales Assisant
Large Hotel
10
Cendyn's CRS drives loyalty and demand across their distribution channels
Corporate Vice President from 200 to 499 room in Al Khobar (Saudi Arabia)
Verified
22 days ago
Pegasus CRS has ensured that our direct booking channels remain competitive at all times. We create and update all our rate plans first in the CRS and then we distribute these to our hotels' PMS and onward distribution channels.
Saudi Arabia
Saudi Arabia
Corporate Vice President
X-Large Hotel
10
Seamless, reliable, and user-friendly solutions that save time and boost bookings
Sales Manager from 500+ room Branded Hotel in Houston (United States of America)
Verified
23 days ago
Cendyn’s Booking Engine and Hotel Reservations Software have made managing reservations so much easier with a smooth and intuitive interface. The automation has reduced manual errors, improved efficiency, and helped us capture more direct bookings. The RFP & Proposal Management Software has been a real game-changer, it eliminates the endles...
United States of America
United States of America
Sales Manager
X-Large Hotel
10
Seamless Booking Engine
Complex Revenue Manager from 100 to 199 room Bed & Breakfast & Inn in New York City (United States of America)
Verified
24 days ago
Very responsive customer support team. Ease of modifying/adding rate plans. It is easy to close/open house and manage restrictions accordingly.
United States of America
United States of America
Complex Revenue Manager
Large Hotel
8
Exceptional support team and CSM
Regional DORM from 100 to 199 room Boutique in (United Kingdom)
Verified
24 days ago
Their support team is responsive and timely and detailed. CSM, Raymond Schum has been exceptional with his guidance on how to best optimize the applications available and provide alternatives so that we remain productive. This relates to determining how to best structure our strategy within the backend so that it is easier and efficient for...
United Kingdom
United Kingdom
Regional DORM
Large Hotel
10
Call Center application!
Reservations Manager from 75-99 room Boutique in Palm Beach (United States of America)
Verified
24 days ago
Pegasus Call Center is truly exceptional! From the very first interaction, their team has gone above and beyond to deliver outstanding customer support. The agents are not only professional and efficient but also genuinely friendly, creating a smooth and positive experience every single time. Their response times are lightning fast, and the...
United States of America
United States of America
Reservations Manager
Large Hotel
8
A wonderful tool to have!
Director of Rooms from 25-49 room Boutique in Paget Parish (Caribbean)
Verified
24 days ago
Our booking software is very user-friendly and provides immediate updates, which makes managing reservations seamless. The reporting feature is straightforward, and the reports are easy to read and understand, allowing for quick decision-making.
Caribbean
Caribbean
Director of Rooms
Mid-Sized Hotel
10
We are not just another number.
from 500+ room Boutique in Las Vegas (United States of America)
Verified
28 days ago
We know we can collaborate and get things accomplished with out a bunch of red tape so to speak. The platform is very user friendly. Support staff will provide assistance until any issues or projects are resolved or complete.
United States of America
United States of America
X-Large Hotel
9
Strong Conversion
Vice President, Revenue from 200 to 499 room Extended Stay & Serviced Apartment in Carlsbad (United States of America)
Verified
28 days ago
The booking engine continues to evolve with a focus on conversion, incremental revenue opportunity, and consumer behavior. It fully integrates with 3rd party platforms and is simple for the end user. But, alas, for us, conversion is king.
United States of America
United States of America
Vice President, Revenue
X-Large Hotel
10
TravelTripper has been an excellent CRS/BE platform; great service!
Director of Technology & Experience from 25-49 room Bed & Breakfast & Inn in Dauphin Island (United States of America)
Verified
28 days ago
We shopped extensively for a distribution/CRS platform and booking engine, and through discussions with each vendor we determined that TravelTripper was a good fit for us. They have been incredibly responsive and the system works very well. The integration process with our PMS (StayNTouch) was seamless and easy. We've had little to no pr...
United States of America
United States of America
Director of Technology & Experience
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
We have been partnering with Cendyn for many years, their CRS powers many of our customers and plugs seamlessly into our hotel commerce platform that specialises in distribution. With the recent merge, Cendyn offers an even deeper portfolio including a top-notch CRM which means their customers are cared for in all aspects of distribution and marketing.
Showing all answers to: "What does this product or service do well?"
We have been partnering with Cendyn for many years, their CRS powers many of our customers and plugs seamlessly into our hotel commerce platform that specialises in distribution. With the recent merge, Cendyn offers an even deeper portfolio including a top-notch CRM which means their customers are cared for in all aspects of distribution and marketing.
The Cendyn product suite is one of the most comprehensive in the industry. Because of that, they can act as a "one-stop-shop" for hospitality technology and meet all the requirements of most companies.
Pegasus provides a flexible and scalable CRS solution that incorporates highly advanced rate and inventory management tools. The Pegasus CRS is simple to work with, yet powerful in it's ability to deeply integrate into any hotel's tech stack, creating a seamless system for reservations management.
We love working with Pegasus because it was very easy to integrate with their modern API. We also get the rates as a push which makes caching so much easier. Their sales and support teams are top notch.
Pegasus (now combined with Travel Tripper) is consistently a HTR leader in CRS, Booking Engine, Digital Agency, and other facets of their business - this alone speaks to the caliber of their products. They help hotels of all sizes manage their distribution, streamline operations, and increase conversion rates, plus they have a stellar support team and are a pleasure to work with!
Question:
What differentiates this product or service from the competition?
Answer:
As Cendyn and their best in class CRM have merged with Pegasus and Travel Tripper, their customer base gets market leading technology across the board, from CRM to CRS to BE. This fits perfectly with SiteMinder's world largest hotel commerce platform and offers Cendyn's hotel customers the opportunity to get best in breed solution across the board.
Showing all answers to: "What differentiates this product or service from the competition?"
As Cendyn and their best in class CRM have merged with Pegasus and Travel Tripper, their customer base gets market leading technology across the board, from CRM to CRS to BE. This fits perfectly with SiteMinder's world largest hotel commerce platform and offers Cendyn's hotel customers the opportunity to get best in breed solution across the board.
Cendyn is differentiated because of its breadth of services and the applications it offers. In addition, they are masterful at integrating and making sure all of their products communicate and work together seamlessly. No other company in hospitality tech can do as much as they can well.
Aside from the enhanced technology, the Pegasus team consistently takes a hands-on approach to both hotel and vendor partnerships. Their talented team is always a pleasure to work with due to their professionalism and eagerness to deliver useful solutions to our mutual hotel customers.
Pegasus does a very good job of customizing their solutions for their customers. We were able to create a special agreement that has made it very easy to get agreements done with hotel partners. We don't have the same deal anywhere else.
Their CRS seamlessly connects to all GDS and hundreds of OTAs around the globe, not to mention meta platforms and leading channel managers. The booking engine is robust and new solutions such as Conversion Plus and Rate Match are game-changing in the industry.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Its all great products but some of them require expertise and in depth training so I would advise my customers to really familiarise themselves with the product capabilities so they can get the most out of the product suite.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Its all great products but some of them require expertise and in depth training so I would advise my customers to really familiarise themselves with the product capabilities so they can get the most out of the product suite.
Take a close look at everything that Cendyn can offer. They have a lot more products and services than many realize and I'm sure that almost every hotelier can benefit from their vast product offering.
When selecting any CRS, be certain that it has a robust integration with your PMS provider. Any limitations with the CRS-PMS integration can cause unnecessary manual work on the hotel operations staff.
Choosing a CRS is a big deal because the switching cost is very high. Working with Pegasus makes this easier because they have a very modern product but at the same time they have it deployed with lots of big hotels so you can be more comfortable that it is battle tested.
Speak with one of the Travel Tripper experts! They are incredibly knowledgeable and can give you an honest answer about what solutions can make an impact at your hotel. Whether its a new booking engine or using their digital agency + website team to increase your direct bookings, they put the client first.
Recommended by
Carmen O'Brien
Sr Director, Global Strategic Accounts
@
SiteMinder
John Lingos-Webb
Global Partnerships & Alliances
@
Duetto
Reid Webster
VP Strategic Growth
@
stayntouch
Kyle Killion
Founder
@
Suiteness
James Nannos
Global Partnerships & Channel Manager
@
OTA Insight
Carmen O'Brien
Sr Director, Global Strategic Accounts
@
SiteMinder
John Lingos-Webb
Global Partnerships & Alliances
@
Duetto
Reid Webster
VP Strategic Growth
@
stayntouch
Kyle Killion
Founder
@
Suiteness
James Nannos
Global Partnerships & Channel Manager
@
OTA Insight
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Support
Unverified
Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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