Cendyn CRS

4.4 (166 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Kilian, Holly, Nikolay + 17 more experts recommend Cendyn

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Ranked 1 (out of 44) in Hotel Reservations Systems

2024 Winner Hotel Software

Hoteliers voted Cendyn as the #1 Hotel Reservations Systems provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Maximize global demand, visibility, and bookings by swiftly adapting to market changes

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Bell avatar Bell - AI powered product analyst

I analyzed all of Cendyn’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like the Pegasus RezTrip CRS’s ease of use, comprehensive integration capabilities, and advanced features such as dynamic pricing and real-time reporting. They highlight its positive impact on revenue through effective rate management and seamless connectivity with PMS, CMS, and CRM systems. However, issues like booking notifications delays and occasional interface problems are noted, necessitating workarounds to reduce operational disruptions.

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Hyatt, Virgin, Onyx Hospitality Group & 269 others

Read their reviews
Powered by AI

Hoteliers Most Frequently Mention

Support Team Responsiveness
Booking Engine Ease of Use
Rate Plan Management
Customization Limitations
Interface Issues
Real-Time Reporting
Two-Way Integration
Dynamic Pricing Rules (DPRs)
Booking Notifications Delay

What Types of Hotels Cendyn is Popular For

Size

101 | Large (75-199 room)

62 | Medium (25-74 room)

8 | Small (10-24 room)

115 | X-Large (200+ room)

32 | X-Small (1-9 room)

Country

199 | United States of America

21 | France

11 | Spain

9 | Canada

8 | United Kingdom

6 | Italy

5 | South Africa

4 | Mexico

4 | Ireland

4 | India

4 | Australia

3 | United Arab Emirates

3 | Bahrain

2 | Saudi Arabia

2 | Denmark

2 | Switzerland

2 | New Zealand

1 | Bulgaria

1 | Malaysia

1 | Greece

1 | Singapore

1 | Sweden

1 | Cyprus

1 | Bermuda

1 | Kenya

1 | Morocco

1 | Norway

1 | Belgium

1 | Japan

1 | Ghana

1 | Korea, South

1 | Qatar

1 | Dominican Republic

1 | Germany

1 | Colombia

1 | Myanmar

Type

88 | Bed & Breakfast & Inns

158 | Boutiques

92 | Branded Hotels

42 | Casinos

111 | City Center Hotels

68 | Airport/Conference Hotels

20 | Extended Stay & Serviced Apartments

13 | Hostels

66 | Limited Service & Budget Hotels

126 | Luxury Hotels

8 | Motels

148 | Resorts

10 | RV Parks & Campgrounds

15 | Vacation Rentals & Villas

Region

212 | North America

61 | Europe

12 | Asia Pacific

6 | Oceania

6 | Middle East

1 | South America

2 | Central America

8 | Africa

Category

18 | Business Intelligence

35 | Revenue Management Systems

166 | Hotel Reservations Systems

27 | Hotel Metasearch Management Software

23 | Hotel Rate Parity

144 | Booking Engine

54 | Digital Marketing Agencies

11 | RFPs & Proposal Management Software

7 | Website Design

16 | Hotel CRM & Email Marketing

4 | Event Management Software

What is Cendyn?

Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn CRS is a comprehensive Central Reservation System designed for hoteliers to manage and optimize their booking processes. This cloud-based solution offers seamless integration with Property Management Systems (PMS), Content Management Systems (CMS), and Customer Relationship Management (CRM) systems, ensuring that all aspects of hotel operations are well-connected. The platform provides dynamic pricing and real-time reporting features, allowing hoteliers to effectively manage rates and enhance revenue. Cendyn CRS supports over 1000 distribution partners, optimizing revenue across multiple channels and improving market reach. Its cloud-native, serverless architecture guarantees robust security and high availability, eliminating lag or downtime. Overall, Cendyn CRS streamlines booking management, enhances operational efficiency, and drives revenue growth, making it a valuable addition to any hotel's technology stack.

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Capabilities

Maximize global demand, visibility, and bookings

Fully cloud-based architecture

Comprehensive distribution

Intelligent rate tools

Robust loyalty features

Features

Content Management

4/5 features

Pricing Rules

4/5 features

Distribution

4/5 features

Ecommerce

4/5 features

Integrations

4/5 features

Available Add-ons & Modules

Web-based Call Center

From enhanced tools and flexible workflows for reservations agents to loyalty program integrations and voice services, Cendyn offers powerful, web-based solutions for all your call center needs. Empower your reservations agents with a full view of your rates and inventory, allowing them to easily answer property questions and reserve the right room and rate plan for guests quickly and flexibly, including making multi-room and multi-rate plan bookings on single reservations and overriding availability.

PREMIUM ADD-ON

Cendyn Reviews Summary

4.4
Very Good
Ease of Use
4.4/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Cendyn CRS is the #4 most trending product in the Hotel Reservations Systems category (out of 44) and the #162 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Cendyn as the #1 Hotel Reservations Systems provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Cendyn Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Cendyn Average Cendyn

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2

Success Stories

30

References

41

Featured Customers

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Cendyn Reviews

Hotelier Rating

Excellent
228
Very Good
59
Average
29
Poor
10
Terrible
4

Property Size

  • X-Small (32)
  • Small (8)
  • Medium (64)
  • Large (101)
  • X-Large (113)

Country

  • United States of America
    United States of America
    (199)
  • France
    France
    (21)
  • Spain
    Spain
    (11)
  • Canada
    Canada
    (9)
  • United Kingdom
    United Kingdom
    (8)
  • Italy
    Italy
    (6)
  • South Africa
    South Africa
    (5)
  • Mexico
    Mexico
    (4)
  • Ireland
    Ireland
    (4)
  • India
    India
    (4)
  • Australia
    Australia
    (4)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Bahrain
    Bahrain
    (3)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Denmark
    Denmark
    (2)
  • Switzerland
    Switzerland
    (2)
  • New Zealand
    New Zealand
    (2)
  • Bulgaria
    Bulgaria
    (1)
  • Malaysia
    Malaysia
    (1)
  • Greece
    Greece
    (1)
  • Singapore
    Singapore
    (1)
  • Sweden
    Sweden
    (1)
  • Cyprus
    Cyprus
    (1)
  • Bermuda
    Bermuda
    (1)
  • Kenya
    Kenya
    (1)
  • Morocco
    Morocco
    (1)
  • Norway
    Norway
    (1)
  • Belgium
    Belgium
    (1)
  • Japan
    Japan
    (1)
  • Ghana
    Ghana
    (1)
  • Korea, South
    Korea, South
    (1)
  • Qatar
    Qatar
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Germany
    Germany
    (1)
  • Colombia
    Colombia
    (1)
  • Myanmar
    Myanmar
    (1)

Region

  • North America
    North America
    (212)
  • Europe
    Europe
    (61)
  • Asia Pacific
    Asia Pacific
    (12)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (6)
  • South America
    South America
    (1)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (8)

Hoteliers say

Hoteliers like the Pegasus RezTrip CRS’s ease of use, comprehensive integration capabilities, and advanced features such as dynamic pricing and real-time reporting. They highlight its positive impact on revenue through effective rate management and seamless connectivity with PMS, CMS, and CRM systems. However, issues like booking notifications delays and occasional interface problems are noted, necessitating workarounds to reduce operational disruptions.

AI-generated from the text of customer reviews

Support Team Responsiveness
Booking Engine Ease of Use
Rate Plan Management
Customization Limitations
Interface Issues
Real-Time Reporting
Two-Way Integration
Dynamic Pricing Rules (DPRs)
Booking Notifications Delay
10

Cendyn reservations system

Director of revenue from 200 to 499 room Boutique in New York City (United States of America)

Verified
12 months ago
Easy system to use especially when yo uset up rate plans or booking links. I like their DPR tool and you can easily exclude IP addresses for specific countries when you run a promotion.
Country United States of America
Director of revenue
X-Large Hotel
9

Nirosha is truly a great asset!!

General manager from 100 to 199 room Boutique in Windham (United States of America)

Verified
12 months ago
Personally the rapid responses with Nirosha have been like no other. Especially during our opening process she was always willing to assist and set time aside to assist the team with getting everything built.
Country United States of America
General manager
Large Hotel
7

Tried and tested Booking Engine and CRS

Director of Revenue Management from 10 to 24 room Boutique in South Lake Tahoe (United States of America)

Verified
12 months ago
The ease of use and accessibility of the booking engine really helps our team in managing reservations. The flexibility of putting up different rate plans and promotions, the ability to do dynamic pricing and the real time extraction ofavailable reports make this system a strong tool for hoteliers. It is also can be integrated to most of th...
Country United States of America
Director of Revenue Management
Small Hotel
10

Simply the best!

from 25-49 room Luxury Hotel in (Bermuda)

Verified
12 months ago
This booking engine has been by far the easiest the work with. Loading rates and packages have been a breeze!
Country Bermuda
Medium Hotel
8

Hotel Reservations Systems

Complex Revenue Analyst from 200 to 499 room Boutique in New York City (United States of America)

Verified
12 months ago
Ray Schum was most helpful in assisting us with issues and he did it in a very prompt manner. We had some challenges with Site-Minder and Rate & Inventory interface issues but they were quickly resolved.
Country United States of America
Complex Revenue Analyst
X-Large Hotel
8

Effective communication and inline with company goals

Business Development Director from 200 to 499 room City Center Hotel in London (United Kingdom)

Verified
12 months ago
Competitive Commercials. Efficient Team member across all department. More control and freedom to customise the product. Simple and user friendly.
Country United Kingdom
Business Development Director
X-Large Hotel
10

New Hotel Support

Area Director of Revenue from 1 to 4 room Boutique in Las Vegas (United States of America)

Verified
12 months ago
We had a brand new hotel opening in November 2023 and the support team at Pegasus was very helpful and quick to respond to all of my questions. I was unfamiliar with much of the process so I appreciated the support.
Country United States of America
Area Director of Revenue
X-Small Hotel
9

A Powerful Platform for Managing Hotel Reservations

Revenue from 200 to 499 room City Center Hotel in Nairobi (Kenya)

Verified
12 months ago
Connectivity to GDS and hundreds of OTA's either direct or via different channel managers available for a hotel to ensure distribution of bookings is seamless and manage inventory real time. 2 way PMS integration, ensuring that reservations are fed directly into the PMS, rates and availability is updated real time, and correct inventory is...
Country Kenya
Revenue
X-Large Hotel
10

We are not just another number.

from 1 to 4 room Branded Hotel in Las Vegas (United States of America)

Verified
12 months ago
We know we can collaborate and get things accomplished with out a bunch of red tape so to speak. The platform is very user friendly. Support staff will provide assistance until any issues or projects are resolved or complete.
Country United States of America
X-Small Hotel
10

One of the Easiest Hotel Reservations System Ever!! I honestly hope that I can continue to use this program and i hope it gets introduced at more properties widespread

from 100 to 199 room Bed & Breakfast & Inn in St. Pete Beach (United States of America)

Verified
12 months ago
I love the fact that the system is very user friendly and easy to navigate. I have been using this for the last 2 years for work and there are little to no technical issues. If there is an issue, the IT team hops on it right away and a lot of times my issue is resolved in a few hours or by the end of the day. I happen to use this program fo...
Country United States of America
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 17

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

We have been successfully working with Cendyn and their tool for meta-bidding ads for some time now. The platform allows us to efficiently and effectively place ads on platforms like Google, Tripadvisor, and Trivago. The tool’s user-friendliness is particularly noteworthy, offering intuitive handling and clear data insights. Our collaboration with the Cendyn team has been a pleasure – our contacts are highly competent, responsive, and always provide valuable support. Using the tool has significantly improved the performance of our campaigns, enabling us to deliver even greater value to our clients. Cendyn is a strong partner in the field of meta-bidding, and we can highly recommend them without hesitation.

Question:

What differentiates this product or service from the competition?

Answer:

What truly sets Cendyn apart from the competition (next to the topics mentioned above) is their transparent and predictable pricing model. This gives us and our clients a clear overview of costs, enabling better budget planning and increased trust in the collaboration.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you're considering using Cendyn's meta-bidding tool, my advice would be to invest time upfront in understanding the full capabilities of the platform and aligning it with your hotel's revenue strategy. The tool is highly effective, but its real value comes from setting clear goals and continuously optimizing campaigns based on performance insights.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 17 recommend
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Cendyn Integrations

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Support

Unverified

Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2025

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Response Time

Less than a day

Recommended

89%

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