GuestJoy

Ranked 2 (out of 54) in Upselling Software

Upselling Software

All in one solution: Guest communication, upsell, review collection, contactless check-in

Ratings Snapshot

Certificate of Excellence
Read 93 reviews
96%
Recommend
HTR Score icon
HT SCORE
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 54 in Upselling Software

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

GuestJoy’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Boutique Leader: Oaky
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  • Bed & Breakfast Leader: GuestJoy
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  • Resort Leader: Oaky
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  • Branded Leader: Oaky
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  • Serviced Apartment 5 verified reviews
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  • Airport/ conference Leader: Loopon
    100%
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  • Vacation Rental Leader: Duve
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  • Budget 1 verified reviews
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GuestJoy Overview

Top Alternative: Oaky

GuestJoy Overview

GuestJoy brings a data-driven approach to hotel sales. It enables hotels to engage with guests even before they arrive at the hotel. This results increased revenue, improved guest satisfaction and more reviews.

About GuestJoy

Founded in 2012 | Headquarters in Tallinn Estonia | 11 employees

GuestJoy provides a digital solution for the guest journey. It is a guest communication, upselling and reputation management tool all in one simple platform. ...

Integrates with

  • Booking Engine
  • Business Intelligence
  • Channel Managers
Browse integrations (26 verified)

Pros & Cons

Like 96% recommend

Sales Manager from Bed & Breakfast

We were really looking for a system that combines the entire contactless guest journey together and GuestJoy is ideal for that. They have announcements that have helped us to communicate new restrictions to our customers...

Front Office Mananger from Bed & Breakfast

The backup and support service is excellent. Always on hand to assist with queries. The system helps to eliminate no shows as the pre-arrival email reminds guests to cancel if required. The upsell feature is very hel...

Receptionist from Vacation Rental

It is a perfect fit for us. What I like especially is that I can prepare everything in advance and guests just come and enjoy our services. GuestJoy has amazing features and it is very easy to use! We have gotten so many...

Hotel Manager from Resort

There are always things to be improved, but what makes Guestjoy different from the others is that they listen to our feedback and implement it quickly in the system. So Guestjoy gets better and better.

Manager from Other

At the first thought there is nothing that pops up in my mind with improvements. It is a pretty solid system from where I am using it now :)

Head of the Sales Department from City Center

Nothing comes to mind right now, if we have had errors they are solved very quickly and professionally. Thank you!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Guestjoys products enable a smoother Guest experience from pre check in to upsell to feedback communication. Great implementation and support from the team. They seem to maintain their clients even through our recent tougher times.

by David Byrne (AskSuite) on November 23, 2021

See more answers (17)
Question:

What differentiates this product or service from the competition?

Answer:

From a Partnership perspective, Annika and the team are very loyal and open to collaborate. It makes easy to communicate and work together on projects in different markets. It's great to see Guestjoy continuing to maintain that reputation.

by David Byrne (AskSuite) on November 23, 2021

See more answers (17)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

To see a Demo. to get an insight to existing clients to understand the full features and benefits. To understand the integrations and to to just meet the team and feel their energy, which will be backed up with support.

by David Byrne (AskSuite) on November 23, 2021

See more answers (17)
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+ 15 recommend
Recommended by Show More (13)

GuestJoy Alternatives

View GuestJoy alternatives

Find the perfect fit

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GETTING STARTED

Download the 2021 Upselling Software buyer’s guide

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Features

  • Gift Vouchers
  • Segmentation
  • Upsell at booking
  • Pre-arrival emails
  • On property upsells
  • Future stay offers
  • Automated A/B Testing
  • Check-in upselling
  • Dynamic Upgrade Pricing
  • Deal/Offer Templates Library
  • Omnichannel (email, chat, sms, Whatsapp)
  • Fulfillment Task Automation (via Task Mgmt Integrations)
  • Type 2 SOC 2 Certified (Data Security)
  • Multi-Property/Chain Dashboard

Active Markets

MARKETS SERVED
  • South America
  • Africa
  • North America
  • Europe
  • Asia Pacific
  • Middle East
VERIFIED MARKETS
  • Ireland
  • Iceland
  • Estonia
  • Finland
  • Hungary
  • Czech Republic
  • Latvia
  • United Kingdom
  • Poland

93 Verified GuestJoy Reviews

Likelihood to Recommend
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This vendor is 2% below the category average..

November 26, 2021

GuestJoy Review: A step in the right direction for hotel tech...

Marketing from Serviced Apartment in (United Kingdom)

Recommend 8/10
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What do you like most?

GuestJoy is a great platform, still in its youth but with a proactive team behind it wanting to drive its ability to automate and make simple the customer journey. It has many great features such as s...

What do you dislike or think could be improved?

While it has many great features, the emails do take quite a while to be sent out, often up to an hour after the booking is made why causes panic amongst guests and excess phone conversations. When people...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 26, 2021

GuestJoy Review: Thank you for improving the way we communicate to guests

Digital Service Manager from Resort in (Finland)

Recommend 10/10
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What do you like most?

I would definitely recommend GuestJoy to help with prestay and upselling messaging to guests. Their platform is easy to use and setting up was quick. They build integration to our PMS which helped a lot m...

What do you dislike or think could be improved?

Keep doing what you are doing :) You have already impacted so much to our way to communicate with the guest. Couldn't wish for a better partner. :)

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 22, 2021

GuestJoy Review: Innovation, innovation, innovation

General Manager from Boutique in (United Kingdom)

Recommend 10/10
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What do you like most?

We joined GuestJoy 2019 with a single upsell module. With today's needs, you need to digitalize so much more than just an upsell and they have definitely improved that part. We just recently started using...

What do you dislike or think could be improved?

Nothing really to say. We benefit from their two-way integration with our PMS and that has been a life saver.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 15, 2021

GuestJoy Review: Innovativ and responsive

Manging Director from Boutique in Tambon Rawai (Thailand)

Recommend 10/10
Full blue star
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What do you like most?

The software is intuitive and easy to use and simply works. Ideas for improvements have been implemented fast, so the program is getting better and better. We started working with GuestJoy during the pand...

What do you dislike or think could be improved?

There are always things to improve but we are happy so far and also, we are confident the team will keep innovating.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 15, 2021

GuestJoy Review: Best system ever

Frond office from Boutique in (United Kingdom)

Recommend 10/10
Full blue star
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What do you like most?

The dynamics. When you log in to the system then you understand everything. Unlike other providers, they have made navigation so simple.

What do you dislike or think could be improved?

Nothing to be improved. They are developing things faster than we think. We get an idea and the next moment it is done.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 15, 2021

GuestJoy Review: Exactly what needed

General Manager from Serviced Apartment in (United Kingdom)

Recommend 10/10
Full blue star
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What do you like most?

During the pandemic we had to built a completely new strategy around our guests. GuestJoy has helped us to stay fully engaged with our guests throughout the stay. Their digital capabilities are extremely ...

What do you dislike or think could be improved?

I can only continue with positive notes. Last thing they added was a digital room directory and finally we were able to remove the old directories from the rooms.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
60 day trial
Monthly subscription (/room/month)
Less than $3/room/month

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Popular GuestJoy Integrations

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