GuestJoy

Ranked 3rd (out of 52) in Upselling Software

Upselling Software

All in one solution: Guest communication, upsell, review collection, contactless check-in

Ratings Snapshot

Certificate of Excellence
Read 78 reviews
95%
Recommend
HTR Score icon
HT SCORE
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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GuestJoy has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #3 out of 52 in Upselling Software

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.8/5
Customer support
4.9/5
Verified Customer Support

GuestJoy’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Bed & Breakfast Leader: GuestJoy
    96%
    16 verified reviews
  • Boutique Leader: Oaky
    94%
    15 verified reviews
  • City Center 14 verified reviews
    94%
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  • Resort Leader: Oaky
    91%
    7 verified reviews
  • Branded Leader: Oaky
    90%
    4 verified reviews
  • Serviced Apartment 3 verified reviews
    100%
    3 verified reviews
  • Airport/ conference Leader: GuestJoy
    100%
    2 verified reviews
  • Vacation Rental Leader: Duve
    90%
    1 verified reviews

GuestJoy Overview

Top Alternative: Oaky

GuestJoy Overview

GuestJoy brings a data-driven approach to hotel sales. It enables hotels to engage with guests even before they arrive at the hotel. This results increased revenue, improved guest satisfaction and more reviews.

About GuestJoy

Founded in 2012 | Headquarters in Tallinn Estonia | 11 employees

GuestJoy provides a digital solution for the guest journey. It is a guest communication, upselling and reputation management tool all in one simple platform. ...

Integrates with

  • Property Management Systems
  • Booking Engine
  • Hotel Management Software
Browse integrations (22 verified)

Pros & Cons

Like 95% recommend

Sales Assistant from Bed & Breakfast

I like co-work with this company, They always ready to help and it is very easy to organize extra services.

Guest Relations Manager from Bed & Breakfast

Transparent device with the clear instructions. I am using it on daily basis with pleasure and engagement. 100 % recommendation.

Hotel Manager from Resort

Guestjoy is very user friendly instrument to target our guests with pre and post-arrival emails, to present our extra services and get feedback from them easily. The guests can also book our upselling offers and complet...

Hotel Manager from Branded

There could be a 2-way connection available with Suite 8 PMS as it would give more opportunities for the system. Perhaps also a chat module or messaging module with the guests?

Front Office Manager from Branded

To be honest, there is nothing to write here. Can't think of any problem which we had in last 365 days.

Sales Executive from Boutique in

Nothing to be improved, they do so many updates to the product and it is very advanced. It is more than enough for our hotel.

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The product provides a complete guest experience platform for modern hoteliers and their guests. There are no app downloads or complicated forms, just a simple webapp that enable online check-in, upsell and feedback guests actually want to use.

by Josef Lapka (Mews) on December 10, 2020

See more answers (16)
Question:

What differentiates this product or service from the competition?

Answer:

GuestJoy covers the entire guest journey. GuestJoy breaks down silos of having multiple products and covers the entire guest journey in one. From online checkin to upsell and ultimately and most importantly feedback collection. It enables hoteliers to collect customer data which may otherwise be los...

by Josef Lapka (Mews) on December 10, 2020

See more answers (16)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Embrace the technology because being able to follow the entire guest journey will allow you to get access and permission to use the guest data and are able to ensure that you can engage with them from a very early stage.

by Josef Lapka (Mews) on December 10, 2020

See more answers (16)
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+ 14 recommend
Recommended by Show More (12)

GuestJoy Alternatives

ROOMDEX

ROOMDEX automates, monetizes and ultimately simplifies the hotel room upgrade process by putting the power of choice in the hotel guest’s hands. Automation is the cornerstone of our pioneering hotel optimization platform.

View GuestJoy alternatives

FIND THE PERFECT FIT

Want to find out if GuestJoy is the best fit for your hotel?

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GETTING STARTED

Download the 2021 Upselling Software buyer’s guide

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Features

  • Gift Vouchers
  • Segmentation
  • Upsell at booking
  • Pre-arrival emails
  • On property upsells
  • Future stay offers
  • Automated A/B Testing
  • Check-in upselling
  • Dynamic Upgrade Pricing
  • Deal/Offer Templates Library
  • Omnichannel (email, chat, sms, Whatsapp)
  • Fulfillment Task Automation (via Task Mgmt Integrations)
  • Type 2 SOC 2 Certified (Data Security)

Active Markets

MARKETS SERVED
  • South America
  • Africa
  • North America
  • Europe
  • Asia Pacific
  • Middle East
VERIFIED MARKETS
  • Ireland
  • Estonia
  • Iceland
  • Hungary
  • Finland
  • Czechia
  • Latvia
  • Poland
  • United Kingdom

78 Verified GuestJoy Reviews

Likelihood to Recommend
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This vendor has fewer recent reviews than average compared to other top Upselling Software providers. It is advised that you ask for recent references before proceeding.

Dec 20, 2020

GuestJoy Review: Helpful

General Manager from Boutique in Tulum (Mexico)

Recommend 5/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

it's a friendly software, very easy to use and it helps with the selling of complemetary amenities to the hotel

What do you dislike or think could be improved?

it will be easier if you had some notifications at the email about request from guests, or to the email because is dificult to keep up with the new requests some times

Customer support
3
Ease of use
3
Value for money
2
Implementation
2.5

Dec 17, 2020

GuestJoy Review: Great experience

Sales from Boutique in (Czechia)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- quick information about the reviews - the guests review goes firstly to us so we can speak with them and prevent a bad reviews on Trisadvisor - we increase upwelling turnover

What do you dislike or think could be improved?

it is not the problem of Guestjoy mainly but when the tourism went down like now they seem unfortunately as useless. The domestic tourism in the Czech Republic is not the good audience fro their service....

Customer support
5
Ease of use
4.5
Value for money
4
Implementation
4

Dec 15, 2020

GuestJoy Review: All in one

Sales & Reservation from Bed & Breakfast in (Czechia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

GuestJoy is connected with our PMS so we can use this clever tool for upsell, feedback and now also for online check in which is very important especially now in pandemic time.

What do you dislike or think could be improved?

Since GuestJoy is still working on updates and new functions we are satisfied with but if there is something what would be great, it´s two-way connection with PMS.

Customer support
5
Ease of use
5
Value for money
n/a
Implementation
n/a

Dec 15, 2020

GuestJoy Review: Excellent tool and easy to use

GM from City Center in Tallinn (Estonia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Great automated tool to help you to contact guests prior and after the stay and by offering guests additional services before they arrive to the hotel. Very easy to use and updated all the time finding n...

What do you dislike or think could be improved?

As long as there are new improvements coming out and cooperation with staff is quick there is nothing to be improved.

Customer support
5
Ease of use
5
Value for money
4
Implementation
5

Dec 14, 2020

GuestJoy Review: Helpful tool

General Manager from Bed & Breakfast in (Iceland)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Guestjoy is helpful for upselling products and introduce guests to the service offered prior to their arrival. It is also great for creating the contact with guests which encourages them to rate and revie...

What do you dislike or think could be improved?

There is nothing special that I can think of that I would like to add to this. Guestjoy is helpful for upselling products and introduce guests to the service offered prior to their arrival. It is also gre...

Customer support
4
Ease of use
4
Value for money
3.5
Implementation
4

Dec 14, 2020

GuestJoy Review: Great for our hotel

Assistant manager from Other in Keflavík (Iceland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

GuestJoy has a team of outstanding staff that are extremely helpful and always quick to reply. They have been very helpful during the pandemic that we are very much thankful for. I would like to give a sp...

What do you dislike or think could be improved?

I would love to have a PayPal option for people to purchase upsell items (for items that they don't have to check availability beforehand of course). I think it would be a big hit :)

Customer support
5
Ease of use
4
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
60 day trial
Monthly subscription (/room/month)
Less than $3/room/month

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Popular GuestJoy integrations

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