Combining CRM with Upselling at ONYX Hospitality Group
Oaky
Upselling SoftwareThe commission-free and personalised pre-stay upsell platform for hotel groups to maximise profit and enhance the guest experience.
Ranked 2 (out of 54) in Upselling Software
Upselling Software
GuestJoy personalized upsell helps to engage with upcoming guests and drive ancillary revenue.
Ranked #2 out of 54 in Upselling Software
GuestJoy’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreGuestJoy upsell brings a data-driven approach to hotel sales. It enables hotels to engage with guests even before they arrive at the hotel. You can finally predict what kind of services your guests want. Thanks to a powerful segmentation you can choose what type of offer you want to offer to your upcoming guests and when you want to send this offer. This results increased revenue, improved guest...
GuestJoy CRM is designed for independent properties and local chains in mind. No complicated setups or reading training manuals. Very easy to get started with a...
Reservations Coordinator from Extended Stay & Serviced Apartments
The best part is the 24hr assistance from Andrew. He is always happy to help and is always resolving and issues or questions we have.
Hotel Director from City Center Hotels
feedback from guest help to improve; -hotel services -guest satisfaction -upsell possibilities -online checking possibilities -addition information for guests - to improve price range of product
Reception from Extended Stay & Serviced Apartments
2-way integration with our PMS but I know it is coming soon. Then technically the system perfect and the also the flow.
Hotel Manager from Bed & Breakfast & Inns
Online checkin form that's integrated with our PMS Segmented capabilities for different customer groups for better targeting
Front Office Manager from Boutiques
I think all is great with the platform, I do not see any necessary improvements now.
What does this product or service do well?
Guestjoys products enable a smoother Guest experience from pre check in to upsell to feedback communication. Great implementation and support from the team. They seem to maintain their clients even through our recent tougher times.
by David Byrne (AskSuite) on November 23, 2021
See more answers (17)What differentiates this product or service from the competition?
From a Partnership perspective, Annika and the team are very loyal and open to collaborate. It makes easy to communicate and work together on projects in different markets. It's great to see Guestjoy continuing to maintain that reputation.
by David Byrne (AskSuite) on November 23, 2021
See more answers (17)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
To see a Demo. to get an insight to existing clients to understand the full features and benefits. To understand the integrations and to to just meet the team and feel their energy, which will be backed up with support.
by David Byrne (AskSuite) on November 23, 2021
See more answers (17)The commission-free and personalised pre-stay upsell platform for hotel groups to maximise profit and enhance the guest experience.
Messaging based upselling to generate more revenue by EasyWay.
This vendor is 6% below the category average..
This vendor has fewer recent reviews than average compared to other top Upselling Software providers. It is advised that you ask for recent references before proceeding.
April 18, 2022
Owner from Boutiques in (Indonesia)
At Desa Hay, we strive to be a completely sustainable property and GuestJoy's online check-in and directory features help us achieve that. The online checkin has had great uptake and gives us an opportuni...
At this point the only thing I would like improvement on would be reporting\data extract on the custom questions we ask during checkin process.
December 10, 2021
Operations Manager from Extended Stay & Serviced Apartments in Paphos (Cyprus)
Great tool to improve guest experience and to gain upsell. Online check-in is very convenient. GuestJoy is very handy and simple to use.
At this moment we cannot comment on improvements as we have started working with GuestJoy this year. We are satisfied with the service by now.
December 01, 2021
Revenue Manager from Luxury Hotels in Amsterdam (Netherlands)
When I started with Guestjoy at Luxury Suites Amsterdam we had a pretty good idea about the options Guestjoy offered us. This because we worked with similar tools in the past. Only the big difference is, ...
I recommended Guestjoy to create a library for upsell items, this way hotels can use ideas from other hotels, and the don't have to think about new ideas themselves.
December 01, 2021
Sales Office Manager from City Center Hotels in Helsingfors (Finland)
GuestJoy has offered us an opportunity to be in touch with our clientele in multiple ways. We are able to communicate all the necessary information to our staying guests as well as promote varied offers a...
There are no real issues with GuestJoy; they are developing new features and functionalities, and their support services are excellent.
November 30, 2021
It is great to be able to reach our guests before they arrive, brilliant way to upsell. Easy to use and update the system
I don't have any criticism, it has been a positive experience to date. Great customer service, quick to respond to any queries.
November 26, 2021
Marketing from Extended Stay & Serviced Apartments in (United Kingdom)
GuestJoy is a great platform, still in its youth but with a proactive team behind it wanting to drive its ability to automate and make simple the customer journey. It has many great features such as s...
While it has many great features, the emails do take quite a while to be sent out, often up to an hour after the booking is made why causes panic amongst guests and excess phone conversations. When people...
Combining CRM with Upselling at ONYX Hospitality Group
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Sales Office Manager from City Center Hotels
GuestJoy has offered us an opportunity to be in touch with our clientele in multiple ways. We are able to communicate all the necessary information to our staying guests as well as promote varied offers and room upgrades...