GuestJoy

Ranked 2 (out of 55) in Upselling Software

Upselling Software

GuestJoy personalized upsell helps to engage with upcoming guests and drive ancillary revenue.

Ratings Snapshot

Certificate of Excellence
Read 99 reviews
96%
Recommend
HTR Score icon
HT SCORE
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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GuestJoy has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #2 out of 55 in Upselling Software

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

GuestJoy’s customer support processes haven’t yet been verified by Hotel Tech Report.

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GuestJoy Overview

Top Alternative: Oaky

GuestJoy Overview

GuestJoy upsell brings a data-driven approach to hotel sales. It enables hotels to engage with guests even before they arrive at the hotel. You can finally predict what kind of services your guests want. Thanks to a powerful segmentation you can choose what type of offer you want to offer to your upcoming guests and when you want to send this offer. This results increased revenue, improved guest...

About GuestJoy

Founded in 2014 | Headquarters in Tallinn Estonia | 700 employees

GuestJoy CRM is designed for independent properties and local chains in mind. No complicated setups or reading training manuals. Very easy to get started with a...

Product Modules
CRM Hotel CRM & Email Marketing
ADD-ON
Send stunning marketing emails to your guests and encourage them to book directly next time. Launch more effective campaigns with detailed PMS data.
Guest Surveys Guest Surveys & Feedback
INCLUDED
Be nice - never let the guests just walk away. Ask how they enjoyed their stay and what could be improved. Encourage happy guests to post reviews on the world’s biggest websites.
Upselling Upselling Software
INCLUDED
Reach out to your guests with upsell offers tailored to them before they arrive at your property. Impress and delight your guests with upgrades, services, and products that will enhance their stay with you, all while maximising revPAR - without your team doing a single thing!
Check-in Contactless Check-in
ADD-ON
Help reduce lines in your reception by having your guests check in from their mobile device. No app required - a faster, safer check-in makes for a happier guest!
Guest Directory Hotel Guest Apps
INCLUDED
Throw away old room directories. Easy updating of content and keep your property germ free.

Integrates with

  • Property Management Systems
  • Booking Engine
  • Hotel Management Software
Browse integrations (29 verified)

Pros & Cons

Like 96% recommend

Marketing Manager

Great for the following -Upselling -Increased guest feedback -Will be great for advising guests of Covid-19 procedures

Sales Office Manager

GuestJoy has offered us an opportunity to be in touch with our clientele in multiple ways. We are able to communicate all the necessary information to our staying guests as well as promote varied offers and room upgrades...

Front Desk

I liked the most service. Every time I needed help to manage my aparthotel, people were there to help and it made a good impact.

General Maanger

There is nothing I can mention, I am satisfied with the programme completely.

I don't have any criticism, it has been a positive experience to date. Great customer service, quick to respond to any queries.

At the moment can't think any particular thing, since GuestJoy is very open to feedback and they are developing the system by that.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Guestjoys products enable a smoother Guest experience from pre check in to upsell to feedback communication. Great implementation and support from the team. They seem to maintain their clients even through our recent tougher times.

by David Byrne (AskSuite) on November 23, 2021

See more answers (17)
Question:

What differentiates this product or service from the competition?

Answer:

From a Partnership perspective, Annika and the team are very loyal and open to collaborate. It makes easy to communicate and work together on projects in different markets. It's great to see Guestjoy continuing to maintain that reputation.

by David Byrne (AskSuite) on November 23, 2021

See more answers (17)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

To see a Demo. to get an insight to existing clients to understand the full features and benefits. To understand the integrations and to to just meet the team and feel their energy, which will be backed up with support.

by David Byrne (AskSuite) on November 23, 2021

See more answers (17)
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+ 15 recommend
Recommended by Show More (13)

GuestJoy Alternatives

View GuestJoy alternatives

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GETTING STARTED

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Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Active Markets

MARKETS SERVED
  • South America
  • Central America
  • Africa
  • Antarctica
  • Oceania
  • North America
  • Europe
  • Asia Pacific
  • Middle East
VERIFIED MARKETS
  • Ireland
  • Iceland
  • Estonia
  • Finland
  • Czech Republic
  • Hungary
  • Latvia
  • United Kingdom
  • Poland

99 Verified GuestJoy Reviews

Likelihood to Recommend
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This vendor is 16% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Upselling Software providers. It is advised that you ask for recent references before proceeding.

September 29, 2022

GuestJoy Review: Guestjoy has been great for us here at The Grosvenor Pulford Hotel and Spa

Group Revenue Mnaager from Boutiques in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

The personalised guest experience makes it look seamless and represents our brand truly with the same look and feel. I like the offers to guests and the pre-arrival contact and automated correspondence ha...

What do you dislike or think could be improved?

A full two way connection to our PMS would be a massive improvement for offers, pre arrival check in forms etc if the information went right back into PMS without the need for manual data entry.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 27, 2022

GuestJoy Review: Great tools for communication with our guests

Sales & Marketing Executive from Resorts in Paphos (Cyprus)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

All information are provided automatically to the guest. You can schedule all emails. Create attractive content and provide to the guest the best experience.

What do you dislike or think could be improved?

Nothing. GuestJoy provides us all tools to improve the communication with the guest and to enhance their experience. Guests provide us feedback to improve our product and services.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 27, 2022

GuestJoy Review: GuestJoy changes everything

Digital Sales & Marketing from Airport/Conference Hotels in (Ireland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

GuestJoy has completely changed everything. It has revolutionised our guest experience, with customised offers, targeted emails and customer feedback. We would be lost without GuestJoy.

What do you dislike or think could be improved?

Their could be some increased target parameters. I think a post stay subscriber sign up email would really help us.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 27, 2022

GuestJoy Review: GuestJoy help us not only with upsell, but also to encourage guests in direct reservations.

Director from Boutiques in Mariánské Lázně (Czech Republic)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Upsell services /Possibility to show benefits in case of direct bookings / possibility to adjust services during stay if guest has some prblem

What do you dislike or think could be improved?

At this moment we are happy with the product, and I cannot think about any other feature which will be usefull for us.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

April 18, 2022

GuestJoy Review: GuestJoy helps us achieve our paperless environment.

Owner from Boutiques in (Indonesia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

At Desa Hay, we strive to be a completely sustainable property and GuestJoy's online check-in and directory features help us achieve that. The online checkin has had great uptake and gives us an opportuni...

What do you dislike or think could be improved?

At this point the only thing I would like improvement on would be reporting\data extract on the custom questions we ask during checkin process.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5

December 10, 2021

GuestJoy Review: Highly recommended

Operations Manager from Resorts in Paphos (Cyprus)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Great tool to improve guest experience and to gain upsell. Online check-in is very convenient. GuestJoy is very handy and simple to use.

What do you dislike or think could be improved?

At this moment we cannot comment on improvements as we have started working with GuestJoy this year. We are satisfied with the service by now.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

Pricing

Monthly subscription (/room/month)
Less than $3/room/month

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Popular GuestJoy Integrations

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