Name: GuestJoy
Rating: 4.8 (114 reviews)

GuestJoy

4.8 (114 REVIEWS)

HT Score

85 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Work For GuestJoy? Claim Profile

Write a review

GuestJoy

4.8 (114 REVIEWS)

Ranked 6 (out of 60) in Upselling Software

Enhance your guests experience and drive revenue beyond the room! ?

96% recommended by 114 hotels

Ratings Summary

4.8

Excellent

114 reviews

Ease of Use

4.8/5

Customer Support

4.9/5

ROI

4.6/5

Implementation

4.8/5

Recommended for

114

Upselling Software Ranked #6 out of 60

Guest Messaging Software Ranked #10 out of 66

Features

Content Management

4/5 features

Deal/Offer Templates Library

The Upselling Tool helps their hotels to come up with creative ideas to upsell to their guests / Ideally, this is segmented and personalized per hotel. The power of this feature is for hotels to receive suggestions of the best converting offers depending on their guest mix and facilities.
Dynamic Upgrade Pricing

The Upselling Tool offers Room Upgrade dynamic pricing to the guests, supporting the overall pricing strategy set up by the Revenue Manager / This allows to follow exactly the pricing strategy of the hotel only, increasing the amount of upgrades and maximizing the profit generated by these upgrades. This is the best way to maximize RevPAR (by boosting ADR) at any time. If you upsell in advance, you can even resell the rooms that became available.
Automated A/B Testing
On property upsells
Future stay offers
Gift Vouchers

Customer Profiles

4/5 features

Segmentation

Making sure guests only see relevant offers / Increases conversion and relevance for the guests meaning happier guests and more revenue for the properties.

Guest Communication

4/5 features

Omnichannel (email, chat, sms, Whatsapp)

Ability to use more than one channel (email, chat, sms, whatsapp) / A great benefit to use omnichannel communication is to be able to reach a much higher volume of guests. With an integrated chat solution, you can let your guests upgrade their stay on your website, with sms or whatsapp, you can reach out to all guests that left their phone number.
Check-in upselling
Pre-arrival emails
Upsell at booking

Fulfillment & Payments

4/5 features

Type 2 SOC 2 Certified (Data Security)

Data Security/Audit Certification: https://www.onelogin.com/compliance/soc-2-type-2
Fulfillment Task Automation (via Task Mgmt Integrations)

Operations software / The Upselling tool integrates to one or many Operations software (like Hotelkit or Alice or Optii), automating many operational tasks and allowing hotels to reduce manual work of preparation for the guest arrival. / This allows hotels to automate tasks to prepare the guest arrival by adding the right extra to the right room.
On property upsells
Check-in upselling
Gift Vouchers

Analytics/Reporting

4/5 features

Automated A/B Testing

Multi-Prop Management

4/5 features

Multi-Property/Chain Dashboard

Other

0/1 features

Offer Performance Analytics

Direct access to property/group data on offer performance including revenue by guest exposure (booking, pre-arrival, at arrival), by offer type, and by staff member. Properties never have to wait for month-end or QBR meetings; data is immediately available for view or export into local BI tools

Compare GuestJoy to Top Alternatives

Compare

Oaky

Upselling Software

4.8 (265 REVIEWS)

Become an Upselling Superhero

Compare

Canary Technologies

Upselling Software

4.8 (149 REVIEWS)

Canary Upsells is the complete upselling tool for hotels that immediately increases revenues.

Compare

Duve

Upselling Software

4.8 (136 REVIEWS)

Upsell - increase revenue with a personal touch

View top GuestJoy alternatives

Want to find out if GuestJoy is the best fit for your hotel?

Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.

` Take the quiz `

Popularity by Segment

Size

47 | Large (75-199 room)

34 | Medium (25-74 room)

25 | X-Large (200+ room)

9 | Small (10-24 room)

3 | X-Small (1-9 room)

Type

35 | Boutiques

33 | City Center Hotels

25 | Luxury Hotels

24 | Branded Hotels

17 | Resorts

16 | Bed & Breakfast & Inns

9 | RV Parks & Campgrounds

7 | Extended Stay & Serviced Apartments

6 | Airport/Conference Hotels

3 | Limited Service & Budget Hotels

2 | Vacation Rentals & Villas

1 | Hostels

Region

123 | Europe

4 | North America

4 | Asia Pacific

2 | Middle East

1 | Central America

Company	Functionality
SiteMinder 91% recommended by 1430 hotels	Channel Managers +2 more
Cloudbeds 91% recommended by 1106 hotels	Channel Managers +3 more
Little Hotelier 89% recommended by 643 hotels	Hotel Management Software
RoomRaccoon 97% recommended by 509 hotels	Hotel Management Software
Oracle Hospitality 89% recommended by 414 hotels	Property Management Systems
Bookassist 95% recommended by 360 hotels	Booking Engine +3 more
Mews 90% recommended by 318 hotels	Property Management Systems
HOTELTIME 94% recommended by 241 hotels	Property Management Systems
Net Affinity 94% recommended by 213 hotels	Booking Engine
WebRezPro 94% recommended by 192 hotels	Property Management Systems

Discover Apps

Resources

Get Advice

Deal/Offer Templates Library

Dynamic Upgrade Pricing

Automated A/B Testing

On property upsells

Future stay offers

Gift Vouchers

Segmentation

Omnichannel (email, chat, sms, Whatsapp)

Check-in upselling

Pre-arrival emails

Upsell at booking

Type 2 SOC 2 Certified (Data Security)

Fulfillment Task Automation (via Task Mgmt Integrations)

On property upsells

Check-in upselling

Gift Vouchers

Automated A/B Testing

Multi-Property/Chain Dashboard

Offer Performance Analytics