GuestJoy

Ranked 2 (out of 54) in Upselling Software

Upselling Software

GuestJoy personalized upsell helps to engage with upcoming guests and drive ancillary revenue.

Ratings Snapshot

Certificate of Excellence
Read 96 reviews
96%
Recommend
HTR Score icon
HT SCORE
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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GuestJoy has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #2 out of 54 in Upselling Software

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

GuestJoy’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
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  • Extended Stay & Serviced Apartments 6 verified reviews
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    6 verified reviews
  • Airport/Conference Hotels Leader: MyStay
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  • Limited Service & Budget Hotels 2 verified reviews
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  • Vacation Rentals & Villas 2 verified reviews
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GuestJoy Overview

Top Alternative: Oaky

GuestJoy Overview

GuestJoy upsell brings a data-driven approach to hotel sales. It enables hotels to engage with guests even before they arrive at the hotel. You can finally predict what kind of services your guests want. Thanks to a powerful segmentation you can choose what type of offer you want to offer to your upcoming guests and when you want to send this offer. This results increased revenue, improved guest...

About GuestJoy

Founded in 2014 | Headquarters in Tallinn Estonia | 11 employees

GuestJoy CRM is designed for independent properties and local chains in mind. No complicated setups or reading training manuals. Very easy to get started with a...

Product Modules
GuestJoy CRM Hotel CRM & Email Marketing
FREE
Supercharge your marketing with GuestJoy CRM

Integrates with

  • Property Management Systems
  • Booking Engine
  • Hotel Management Software
Browse integrations (28 verified)

Pros & Cons

Like 96% recommend

Sales Office Manager from City Center Hotels

GuestJoy has offered us an opportunity to be in touch with our clientele in multiple ways. We are able to communicate all the necessary information to our staying guests as well as promote varied offers and room upgrades...

Reservations Coordinator from Extended Stay & Serviced Apartments

The best part is the 24hr assistance from Andrew. He is always happy to help and is always resolving and issues or questions we have.

Hotel Director from City Center Hotels

feedback from guest help to improve; -hotel services -guest satisfaction -upsell possibilities -online checking possibilities -addition information for guests - to improve price range of product

Reception from Extended Stay & Serviced Apartments

2-way integration with our PMS but I know it is coming soon. Then technically the system perfect and the also the flow.

Hotel Manager from Bed & Breakfast & Inns

Online checkin form that's integrated with our PMS Segmented capabilities for different customer groups for better targeting

Front Office Manager from Boutiques

I think all is great with the platform, I do not see any necessary improvements now.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Guestjoys products enable a smoother Guest experience from pre check in to upsell to feedback communication. Great implementation and support from the team. They seem to maintain their clients even through our recent tougher times.

by David Byrne (AskSuite) on November 23, 2021

See more answers (17)
Question:

What differentiates this product or service from the competition?

Answer:

From a Partnership perspective, Annika and the team are very loyal and open to collaborate. It makes easy to communicate and work together on projects in different markets. It's great to see Guestjoy continuing to maintain that reputation.

by David Byrne (AskSuite) on November 23, 2021

See more answers (17)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

To see a Demo. to get an insight to existing clients to understand the full features and benefits. To understand the integrations and to to just meet the team and feel their energy, which will be backed up with support.

by David Byrne (AskSuite) on November 23, 2021

See more answers (17)
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+ 15 recommend
Recommended by Show More (13)

GuestJoy Alternatives

View GuestJoy alternatives

Find the perfect fit

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GETTING STARTED

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Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Multi-Prop Management

4/5 features

Active Markets

MARKETS SERVED
  • South America
  • Africa
  • Antarctica
  • Oceania
  • North America
  • Europe
  • Asia Pacific
  • Middle East
VERIFIED MARKETS
  • Ireland
  • Estonia
  • Iceland
  • Finland
  • Czech Republic
  • Hungary
  • Latvia
  • United Kingdom
  • Poland

96 Verified GuestJoy Reviews

Likelihood to Recommend
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This vendor is 6% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Upselling Software providers. It is advised that you ask for recent references before proceeding.

April 18, 2022

GuestJoy Review: GuestJoy helps us achieve our paperless environment.

Owner from Boutiques in (Indonesia)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

At Desa Hay, we strive to be a completely sustainable property and GuestJoy's online check-in and directory features help us achieve that. The online checkin has had great uptake and gives us an opportuni...

What do you dislike or think could be improved?

At this point the only thing I would like improvement on would be reporting\data extract on the custom questions we ask during checkin process.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5

December 10, 2021

GuestJoy Review: Highly recommended

Operations Manager from Extended Stay & Serviced Apartments in Paphos (Cyprus)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Great tool to improve guest experience and to gain upsell. Online check-in is very convenient. GuestJoy is very handy and simple to use.

What do you dislike or think could be improved?

At this moment we cannot comment on improvements as we have started working with GuestJoy this year. We are satisfied with the service by now.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

December 01, 2021

GuestJoy Review: A must have in Hotels

Revenue Manager from Luxury Hotels in Amsterdam (Netherlands)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

When I started with Guestjoy at Luxury Suites Amsterdam we had a pretty good idea about the options Guestjoy offered us. This because we worked with similar tools in the past. Only the big difference is, ...

What do you dislike or think could be improved?

I recommended Guestjoy to create a library for upsell items, this way hotels can use ideas from other hotels, and the don't have to think about new ideas themselves.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 01, 2021

GuestJoy Review: Easy to use, easy to implement, easy to maintain

Sales Office Manager from City Center Hotels in Helsingfors (Finland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

GuestJoy has offered us an opportunity to be in touch with our clientele in multiple ways. We are able to communicate all the necessary information to our staying guests as well as promote varied offers a...

What do you dislike or think could be improved?

There are no real issues with GuestJoy; they are developing new features and functionalities, and their support services are excellent.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 30, 2021

GuestJoy Review: Easy to use, a welcome add on

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

It is great to be able to reach our guests before they arrive, brilliant way to upsell. Easy to use and update the system

What do you dislike or think could be improved?

I don't have any criticism, it has been a positive experience to date. Great customer service, quick to respond to any queries.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5

November 26, 2021

GuestJoy Review: A step in the right direction for hotel tech...

Marketing from Extended Stay & Serviced Apartments in (United Kingdom)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

GuestJoy is a great platform, still in its youth but with a proactive team behind it wanting to drive its ability to automate and make simple the customer journey. It has many great features such as s...

What do you dislike or think could be improved?

While it has many great features, the emails do take quite a while to be sent out, often up to an hour after the booking is made why causes panic amongst guests and excess phone conversations. When people...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Monthly subscription (/room/month)
Less than $3/room/month

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Popular GuestJoy Integrations

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