7 Smart Ways to Generate Non-Room Revenue and Boost Loyalty
Oaky
Upselling SoftwareOaky is an upselling software that helps hotels boost their revenue by offering relevant upgrades & services to their guests throughout the whole guest journey.
Ranked 5 (out of 59) in Upselling Software
Upselling Software
GuestJoy personalized upsell helps to engage with upcoming guests and drive ancillary revenue.
Ranked #5 out of 59 in Upselling Software
GuestJoy’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreGuestJoy upsell brings a data-driven approach to hotel sales. It enables hotels to engage with guests even before they arrive at the hotel. You can finally predict what kind of services your guests want. Thanks to a powerful segmentation you can choose what type of offer you want to offer to your upcoming guests and when you want to send this offer. This results increased revenue, improved guest...
GuestJoy CRM is designed for independent properties and local chains in mind. No complicated setups or reading training manuals. Very easy to get started with a...
Owner
Always working on new ways on how to improve and make the software better even though the previous could have worked just fine. Keeping track on industry's trends and developing new products that we could use.
Sales Manager
The best of Guestjoy: - easy to use - a lot of chance to communicate with hotel guests (scheduled emails) - a good sales platform (offers, room upgrade etc) - feedback survey
Sales and marketing manager
Everything is working well. But would be great, if there will be also Loyal customer program add-on according sales, visits etc
Marketing Manager
The platform is in constant development and you need to put some effort to keep yourself up to date in order follow the changes to the back-end.
Sales Manager
Sorry, but there is nothing I think should be improved. We are very satisfied with it and do not have any suggestions unfortunately.
What does this product or service do well?
Guestjoys products enable a smoother Guest experience from pre check in to upsell to feedback communication. Great implementation and support from the team. They seem to maintain their clients even through our recent tougher times.
by David Byrne (AskSuite) on November 23, 2021
See more answers (17)What differentiates this product or service from the competition?
From a Partnership perspective, Annika and the team are very loyal and open to collaborate. It makes easy to communicate and work together on projects in different markets. It's great to see Guestjoy continuing to maintain that reputation.
by David Byrne (AskSuite) on November 23, 2021
See more answers (17)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
To see a Demo. to get an insight to existing clients to understand the full features and benefits. To understand the integrations and to to just meet the team and feel their energy, which will be backed up with support.
by David Byrne (AskSuite) on November 23, 2021
See more answers (17)Oaky is an upselling software that helps hotels boost their revenue by offering relevant upgrades & services to their guests throughout the whole guest journey.
Messaging based upselling to generate more revenue by Easyway.
This vendor is 43% below the category average..
December 14, 2022
Sales manager from Bed & Breakfast & Inns in Tartu (Estonia)
Collecting feedback and Tripadvisor reviews is very effective, great way to reach out to clients and hold communication, upselling is comfortable for clients and we can segment clients for specific servic...
Sharing e-mails (announcements) could have more segmentation options like exclude "company". Upselling could have price varieties, for example when spa tickets are with different prices on week days than ...
December 14, 2022
Head of Revenue Department from City Center Hotels in Tallinn (Estonia)
Their back end is very easy to use and very logically built. There are many great options to manage and target different products and customers.
Actually there are not a lot as it works very well. But for us maybe two way interface set-up and some company specific configurations.
December 13, 2022
Sales and marketing manager from City Center Hotels in Kuressaare (Estonia)
Software is very easy to manage, also understandable for client. It helps us very much to get clients profile, data, special wishes and make a better customer service, upsell is working well and it suppor...
Everything is working well. But would be great, if there will be also Loyal customer program add-on according sales, visits etc
December 13, 2022
General Manager from Boutiques in Tartu (Estonia)
Customer feedback overview and analytics is extremely important to us and Guestjoy offer the perfect tools for that. The email marketing possibilities to collect data and make upsell is perfect.
At the moment all our needs about the Email marketing and upselling are satisfied and covered so no improvements are on our mind at the moment.
December 12, 2022
Group Director of Revenue & Reservations Management from Boutiques in Tallinn (Estonia)
The product is important to us to save time for receptionists as we can upsell in advance and don't have to spend the time for that on check-in. Receptionists tend to hurry through the check-in procedure ...
We are happy with the product as it is. Maybe for bigger audience to have more direct connections with more PMS's.
December 08, 2022
Marketing Exec from Airport/Conference Hotels in Dublin (Ireland)
GuestJoy is amazing at catching guests' feedback and upselling our products. The reports are great as well and make it so easy to have a good insight into all the data.
Automatic payment processing would be great, however as far as I am aware it is not possible due to different EU regulations.
7 Smart Ways to Generate Non-Room Revenue and Boost Loyalty
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Hotel Manager
Guestjoy is a great product with amazing and efficient customer support. It is easy to navigate in the admin view and easy to upload offers/change descriptions etc.