GuestJoy

Ranked 3 (out of 54) in Upselling Software

Upselling Software

All in one solution: Guest communication, upsell, review collection, contactless check-in

Ratings Snapshot

Certificate of Excellence
Read 80 reviews
95%
Recommend
HTR Score icon
HT SCORE
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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GuestJoy has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #3 out of 54 in Upselling Software

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

GuestJoy’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Boutique Leader: Oaky
    94%
    16 verified reviews
  • Bed & Breakfast Leader: GuestJoy
    97%
    15 verified reviews
  • City Center 14 verified reviews
    94%
    14 verified reviews
  • Resort Leader: Oaky
    93%
    8 verified reviews
  • Branded Leader: Oaky
    88%
    5 verified reviews
  • Serviced Apartment 3 verified reviews
    100%
    3 verified reviews
  • Airport/ conference Leader: GuestJoy
    100%
    2 verified reviews
  • Vacation Rental Leader: Duve
    90%
    1 verified reviews

GuestJoy Overview

Top Alternative: Oaky

GuestJoy Overview

GuestJoy brings a data-driven approach to hotel sales. It enables hotels to engage with guests even before they arrive at the hotel. This results increased revenue, improved guest satisfaction and more reviews.

About GuestJoy

Founded in 2012 | Headquarters in Tallinn Estonia | 11 employees

GuestJoy provides a digital solution for the guest journey. It is a guest communication, upselling and reputation management tool all in one simple platform. ...

Integrates with

  • Booking Engine
  • Business Intelligence
  • Channel Managers
Browse integrations (23 verified)

Pros & Cons

Like 95% recommend

Reservations Coordinator from Resort

The best part is the 24hr assistance from Andrew. He is always happy to help and is always resolving and issues or questions we have.

Hotel Director from City Center

feedback from guest help to improve; -hotel services -guest satisfaction -upsell possibilities -online checking possibilities -addition information for guests - to improve price range of product

Reservations and Revenue Manager from Boutique

We can reach out and inform all of our guests in just 1 platform and it is connected to our PMS. Announcements and scheduled emails can be sent easily. It was especially useful during the COVID-19 pandemic, when we we...

Manging Director from Boutique

No software is ever perfect, and we are looking forward to seeing it getting even better! We will keep suggesting improvements, if we have ideas.

Sales Manager from City Center

Sorry, but there is nothing I think should be improved. We are very satisfied with it and do not have any suggestions unfortunately.

Sales Manager from Bed & Breakfast

Nothing really. They do already such a great thing like check-in cards and constantly adding new features to the product.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The product provides a complete guest experience platform for modern hoteliers and their guests. There are no app downloads or complicated forms, just a simple webapp that enable online check-in, upsell and feedback guests actually want to use.

by Josef Lapka (Mews) on December 10, 2020

See more answers (16)
Question:

What differentiates this product or service from the competition?

Answer:

GuestJoy covers the entire guest journey. GuestJoy breaks down silos of having multiple products and covers the entire guest journey in one. From online checkin to upsell and ultimately and most importantly feedback collection. It enables hoteliers to collect customer data which may otherwise be los...

by Josef Lapka (Mews) on December 10, 2020

See more answers (16)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Embrace the technology because being able to follow the entire guest journey will allow you to get access and permission to use the guest data and are able to ensure that you can engage with them from a very early stage.

by Josef Lapka (Mews) on December 10, 2020

See more answers (16)
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+ 14 recommend
Recommended by Show More (12)

GuestJoy Alternatives

ROOMDEX

ROOMDEX automates, monetizes and ultimately simplifies the hotel room upgrade process by putting the power of choice in the hotel guest’s hands. Automation is the cornerstone of our pioneering hotel optimization platform.

View GuestJoy alternatives

Find the perfect fit

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GETTING STARTED

Download the 2021 Upselling Software buyer’s guide

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Features

  • Gift Vouchers
  • Segmentation
  • Upsell at booking
  • Pre-arrival emails
  • On property upsells
  • Future stay offers
  • Automated A/B Testing
  • Check-in upselling
  • Dynamic Upgrade Pricing
  • Deal/Offer Templates Library
  • Omnichannel (email, chat, sms, Whatsapp)
  • Fulfillment Task Automation (via Task Mgmt Integrations)
  • Type 2 SOC 2 Certified (Data Security)

Active Markets

MARKETS SERVED
  • South America
  • Africa
  • North America
  • Europe
  • Asia Pacific
  • Middle East
VERIFIED MARKETS
  • Ireland
  • Estonia
  • Iceland
  • Hungary
  • Finland
  • Czechia
  • Latvia
  • Poland
  • United Kingdom

80 Verified GuestJoy Reviews

Likelihood to Recommend
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This vendor has fewer recent reviews than average compared to other top Upselling Software providers. It is advised that you ask for recent references before proceeding.

Aug 05, 2021

GuestJoy Review: Setup was smooth and support amazing!

Manging Director from Boutique in Tambon Rawai (Thailand)

Recommend 10/10
Full blue star
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What do you like most?

Since we started to work with the team at GuestJoy, their feedback on our suggestions for improvements was really great and fast. We made a few suggestions, such as segmentation for the letters, according...

What do you dislike or think could be improved?

No software is ever perfect, and we are looking forward to seeing it getting even better! We will keep suggesting improvements, if we have ideas.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Aug 02, 2021

GuestJoy Review: Great way to increase sales and interaction with the guests

Reservations Coordinator from Resort in Paphos (Cyprus)

Recommend 10/10
Full blue star
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What do you like most?

The best part is the 24hr assistance from Andrew. He is always happy to help and is always resolving and issues or questions we have.

What do you dislike or think could be improved?

When searching the guests to check what emails they received, the back button could just return to the previous page and not the home page.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Dec 20, 2020

GuestJoy Review: Helpful

General Manager from Boutique in Tulum (Mexico)

Recommend 5/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

it's a friendly software, very easy to use and it helps with the selling of complemetary amenities to the hotel

What do you dislike or think could be improved?

it will be easier if you had some notifications at the email about request from guests, or to the email because is dificult to keep up with the new requests some times

Customer Support
3
Ease of Use
3
Value for money
2
Implementation
2.5

Dec 17, 2020

GuestJoy Review: Great experience

Sales from Boutique in (Czechia)

Recommend 8/10
Full blue star
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What do you like most?

- quick information about the reviews - the guests review goes firstly to us so we can speak with them and prevent a bad reviews on Trisadvisor - we increase upwelling turnover

What do you dislike or think could be improved?

it is not the problem of Guestjoy mainly but when the tourism went down like now they seem unfortunately as useless. The domestic tourism in the Czech Republic is not the good audience fro their service....

Customer Support
5
Ease of Use
4.5
Value for money
4
Implementation
4

Dec 15, 2020

GuestJoy Review: All in one

Sales & Reservation from Bed & Breakfast in (Czechia)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

GuestJoy is connected with our PMS so we can use this clever tool for upsell, feedback and now also for online check in which is very important especially now in pandemic time.

What do you dislike or think could be improved?

Since GuestJoy is still working on updates and new functions we are satisfied with but if there is something what would be great, it´s two-way connection with PMS.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

Dec 15, 2020

GuestJoy Review: Excellent tool and easy to use

GM from City Center in Tallinn (Estonia)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

Great automated tool to help you to contact guests prior and after the stay and by offering guests additional services before they arrive to the hotel. Very easy to use and updated all the time finding n...

What do you dislike or think could be improved?

As long as there are new improvements coming out and cooperation with staff is quick there is nothing to be improved.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

Pricing

Freemium (hotel can trial for free)
60 day trial
Monthly subscription (/room/month)
Less than $3/room/month

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Popular GuestJoy Integrations

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