GuestJoy

Ranked 5 (out of 59) in Upselling Software

Upselling Software

GuestJoy personalized upsell helps to engage with upcoming guests and drive ancillary revenue.

Ratings Snapshot

Certificate of Excellence
Read 114 reviews
96%
Recommend
HTR Score icon
HT SCORE
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #5 out of 59 in Upselling Software

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

GuestJoy’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
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GuestJoy Overview

Top Alternative: Oaky

GuestJoy Overview

GuestJoy upsell brings a data-driven approach to hotel sales. It enables hotels to engage with guests even before they arrive at the hotel. You can finally predict what kind of services your guests want. Thanks to a powerful segmentation you can choose what type of offer you want to offer to your upcoming guests and when you want to send this offer. This results increased revenue, improved guest...

About GuestJoy

Founded in 2014 | Headquarters in Tallinn Estonia | 700 employees

GuestJoy CRM is designed for independent properties and local chains in mind. No complicated setups or reading training manuals. Very easy to get started with a...

Product Modules
CRM Hotel CRM & Email Marketing
ADD-ON
Send stunning marketing emails to your guests and encourage them to book directly next time. Launch more effective campaigns with detailed PMS data.
Guest Surveys Guest Surveys & Feedback
INCLUDED
Be nice - never let the guests just walk away. Ask how they enjoyed their stay and what could be improved. Encourage happy guests to post reviews on the world’s biggest websites.
Upselling Upselling Software
INCLUDED
Reach out to your guests with upsell offers tailored to them before they arrive at your property. Impress and delight your guests with upgrades, services, and products that will enhance their stay with you, all while maximising revPAR - without your team doing a single thing!
Check-in Contactless Check-in
ADD-ON
Help reduce lines in your reception by having your guests check in from their mobile device. No app required - a faster, safer check-in makes for a happier guest!
Guest Directory Hotel Guest Apps
INCLUDED
Throw away old room directories. Easy updating of content and keep your property germ free.

Integrates with

  • Property Management Systems
  • Booking Engine
  • Hotel Management Software
Browse integrations (29 verified)

Pros & Cons

Like 96% recommend

Hotel Manager

Guestjoy is a great product with amazing and efficient customer support. It is easy to navigate in the admin view and easy to upload offers/change descriptions etc.

Owner

Always working on new ways on how to improve and make the software better even though the previous could have worked just fine. Keeping track on industry's trends and developing new products that we could use.

Sales Manager

The best of Guestjoy: - easy to use - a lot of chance to communicate with hotel guests (scheduled emails) - a good sales platform (offers, room upgrade etc) - feedback survey

Sales and marketing manager

Everything is working well. But would be great, if there will be also Loyal customer program add-on according sales, visits etc

Marketing Manager

The platform is in constant development and you need to put some effort to keep yourself up to date in order follow the changes to the back-end.

Sales Manager

Sorry, but there is nothing I think should be improved. We are very satisfied with it and do not have any suggestions unfortunately.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Guestjoys products enable a smoother Guest experience from pre check in to upsell to feedback communication. Great implementation and support from the team. They seem to maintain their clients even through our recent tougher times.

by David Byrne (AskSuite) on November 23, 2021

See more answers (17)
Question:

What differentiates this product or service from the competition?

Answer:

From a Partnership perspective, Annika and the team are very loyal and open to collaborate. It makes easy to communicate and work together on projects in different markets. It's great to see Guestjoy continuing to maintain that reputation.

by David Byrne (AskSuite) on November 23, 2021

See more answers (17)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

To see a Demo. to get an insight to existing clients to understand the full features and benefits. To understand the integrations and to to just meet the team and feel their energy, which will be backed up with support.

by David Byrne (AskSuite) on November 23, 2021

See more answers (17)
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+ 15 recommend
Recommended by Show More (13)

GuestJoy Alternatives

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Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Active Markets

MARKETS SERVED
  • South America
  • Central America
  • Africa
  • Antarctica
  • Oceania
  • North America
  • Europe
  • Asia Pacific
  • Middle East
VERIFIED MARKETS
  • Ireland
  • Estonia
  • Iceland
  • Finland
  • Hungary
  • Czech Republic
  • Latvia
  • United Kingdom
  • Poland

114 Verified GuestJoy Reviews

Likelihood to Recommend
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Low review volume alert

This vendor is 43% below the category average..

December 14, 2022

GuestJoy Review: Great way to communicate and share important news with clients, before they arrive to the hotel.

Sales manager from Bed & Breakfast & Inns in Tartu (Estonia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Collecting feedback and Tripadvisor reviews is very effective, great way to reach out to clients and hold communication, upselling is comfortable for clients and we can segment clients for specific servic...

What do you dislike or think could be improved?

Sharing e-mails (announcements) could have more segmentation options like exclude "company". Upselling could have price varieties, for example when spa tickets are with different prices on week days than ...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 14, 2022

GuestJoy Review: Most probably one of the best on its fields.

Head of Revenue Department from City Center Hotels in Tallinn (Estonia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Their back end is very easy to use and very logically built. There are many great options to manage and target different products and customers.

What do you dislike or think could be improved?

Actually there are not a lot as it works very well. But for us maybe two way interface set-up and some company specific configurations.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

December 13, 2022

GuestJoy Review: Excellent software development and support

Sales and marketing manager from City Center Hotels in Kuressaare (Estonia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Software is very easy to manage, also understandable for client. It helps us very much to get clients profile, data, special wishes and make a better customer service, upsell is working well and it suppor...

What do you dislike or think could be improved?

Everything is working well. But would be great, if there will be also Loyal customer program add-on according sales, visits etc

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 13, 2022

GuestJoy Review: Exceptional guest activity analytics

General Manager from Boutiques in Tartu (Estonia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Customer feedback overview and analytics is extremely important to us and Guestjoy offer the perfect tools for that. The email marketing possibilities to collect data and make upsell is perfect.

What do you dislike or think could be improved?

At the moment all our needs about the Email marketing and upselling are satisfied and covered so no improvements are on our mind at the moment.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 12, 2022

GuestJoy Review: Helps to save time but increase revenue

Group Director of Revenue & Reservations Management from Boutiques in Tallinn (Estonia)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The product is important to us to save time for receptionists as we can upsell in advance and don't have to spend the time for that on check-in. Receptionists tend to hurry through the check-in procedure ...

What do you dislike or think could be improved?

We are happy with the product as it is. Maybe for bigger audience to have more direct connections with more PMS's.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

December 08, 2022

GuestJoy Review: Great tool worth having!

Marketing Exec from Airport/Conference Hotels in Dublin (Ireland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

GuestJoy is amazing at catching guests' feedback and upselling our products. The reports are great as well and make it so easy to have a good insight into all the data.

What do you dislike or think could be improved?

Automatic payment processing would be great, however as far as I am aware it is not possible due to different EU regulations.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

Pricing

Monthly subscription (/room/month)
Less than $3/room/month

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Popular GuestJoy Integrations

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