SiteMinder Guest Engagement (Upselling)
4.7 (120 REVIEWS)
HT Score
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Alexandra, John, Arina + 100 more experts recommend SiteMinder
Read RecommendationsSiteMinder Guest Engagement (Upselling)
Ranked 6 (out of 63) in Upselling Software
Enhance your guests experience and drive revenue beyond the room
92% recommended by 1873 hotels
Viceroy, Hyatt, Minor Hotels & 1870 others
What is SiteMinder?
Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
SiteMinder Guest Engagement (Upselling) is a powerful guest engagement and upselling platform designed to help hoteliers drive additional revenue and enhance guest experiences. This software allows hotels to offer a limitless range of add-ons and customized offerings before and during a guest's stay. With its user-friendly interface and extensive email automation capabilities, it simplifies operational workflows while maximizing upselling opportunities. Tailored offers not only generate extra income but also improve guest satisfaction and feedback, potentially boosting your hotel's reputation on platforms like TripAdvisor. By integrating seamlessly into your current business operations, SiteMinder Guest Engagement (Upselling) supports your revenue growth and elevates overall guest engagement.
Capabilities
Revenue beyond the room
Revenue beyond the room
Drive additional revenue with upsell opportunities to your guests. Offer an unlimited range of add-ons and offerings to select from prior-to and during their stay.
Engaging emails
Engaging emails
Create emails with charm and impact, communicating with your guests from pre- to post-stay. Own and grow the relationship, to keep the return visits ticking over.
Personalised Offers
Personalised Offers
Impress your guests and increase chances of conversion with offers custom-made to suit your guests interests, travel situation, and type of stay.
Digital Directory
Digital Directory
Share all your property has to offer guests. Build and easily maintain a digital compendium to inform and inspire guests during their stay.
Rich Reporting
Rich Reporting
Know what’s working at a glance, with simple yet thorough performance reports.
Features
Content Management
4/5 features
Customer Profiles
4/5 features
Guest Communication
4/5 features
Fulfillment & Payments
4/5 features
Analytics/Reporting
4/5 features
Multi-Prop Management
4/5 features
Other
0/1 features
Available Add-ons & Modules
CRM
Hotel CRM & Email Marketing
With Guest Engagement you can be more efficient with digitally-enabled experiences. Be more personalized with every guest from booking to check out.
Guest Surveys
Guest Surveys & Feedback
Know how your guests feel with private surveys and enable happy guests to easily leave a review on TripAdvisor or Google.
Upselling
Upselling Software
Reach out to your guests with upsell offers tailored to them before they arrive at your property. Impress and delight your guests with upgrades, services, and products that will enhance their stay with you, all while maximising revPAR - without your team doing a single thing!
Check-in
Contactless Check-in
Help reduce lines in your reception by having your guests check in from their mobile device. No app required - a faster, safer check-in makes for a happier guest!
Guest Directory
Hotel Guest Apps
Give your guests a convenient way to check in online — with simple ID upload, digital signature, and a Ts & Cs check.
SiteMinder Reviews Summary
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, SiteMinder Guest Engagement (Upselling) is the #4 most trending product in the Upselling Software category (out of 63) and the #149 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
SiteMinder Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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SiteMinder Case Studies
City Oasis Inn finds perfect partner with SiteMinder’s smart platform
Townsville (Australia)
SiteMinder supports Invergarry Hotel’s improved guest experience
Invergarry (United Kingdom)
Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings
Kedewatan (Bali)
Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder
Kuta (Bali)
Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder
Berlin (Germany)
The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform
Salzburg (Austria)
Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder
Payangan (Indonesia)
How Villa Italia profited from switching to SiteMinder’s channel manager
Munich (Germany)
Palladium Hotel Group accelerates its growth with SiteMinder
Sant Antoni de Portmany (Balearic Islands)
Town Hotel optimises online distribution and efficiency with SiteMinder
Kreisfreie Stadt Wiesbaden (Germany)
Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder
Lamai Beach (Thailand)
Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder
Dangast (Germany)
Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy
Bilbao (Spain)
SiteMinder helps Hotel Kragemann generate more direct bookings with less effort
Aachen (Germany)
Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder
Tubsai (Thailand)
The Phala Group Optimise Channel Management and Boost Revenue
Sanur (Bali)
Hotel Amicizia improves room management with SiteMinder
Rimini (Italy)
Qunci Villas enjoys the great benefits of hotel integration with SiteMinder
Mangsit (Indonesia)
Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform
Kuching (Malaysia)
Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.
Mu Si (Thailand)
SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.
Cha-am (Thailand)
Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property
Tagum City (Philippines)
Olive House Apartments solve overbookings with SiteMinder and see direct revenue success
Ogunquit (United States of America)
HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels
Ratsada (Thailand)
TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property
Sydney (Australia)
PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property
London (United Kingdom)
How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property
Melbourne (Australia)
La Flora Group is confident it has found a lasting solution with SiteMinder
Khao Lak (Thailand)
The RuMa Hotel and Residences chose SiteMinder and never looked back
Kuala Lumpur (Malaysia)
Fuli Hot Spring Resort has all boxes ticked with SiteMinder
Yuchi (Taiwan)
Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder
Kecamatan Kuta (Indonesia)
References
"From the front office and reservations, to our revenue, sales and marketing teams, the Hotel App Store can help us to reach all our guests in a more convenient way and guide us towards more efficient customer service."
Melanie Joice Agrimano
Revenue manager @
"The Hotel App Store is a great opportunity to find ready-made solutions we haven't thought of or are unable to find. It has become a trusted marketplace for services that, under normal circumstances, would come with the hassle of extra developments and integrations."
Nuno Sacramento
e-commerce Manager @
"After a competitive review of the world’s leading channel management systems, we chose SiteMinder’s Channel Manager as the product that could provide us with an unmatched competitive edge. It is business critical in today’s rapidly changing distribution landscape to have disparate systems connected via a robust and reliable platform."
Bernd Mauritz
Revenue Systems & Project Manager @
GCH Hotel Group
"The power SiteMinder’s Channel Manager gives to us to access both local and global markets is unsurpassed, and it’s the reason it is the leader in the market today. Supported by the company’s local customer service, SiteMinder’s Channel Manager has empowered our hotel business to increase year-on-year room nights by 45 percent and year-on-year revenue by 33 percent, while significantly reducing the cost of acquiring guests."
Max Herbst
Head of Revenue Management @
DORMERO Hotel Berlin Ku'damm
"SiteMinder’s Channel Manager has given us direct access to new distribution channels through which we can now sell our over-300 rooms. And best of all, the updates from our property management system to those channels works two ways – in real-time – so we can optimize and sell our rooms right up to the last minute without any fear of being overbooked."
José Morilla
Commercial Director @
Casa Palacio Maria Luisa - Jerez
Featured Customers
Popularity by Segment
Size
204 | X-Small (1-9 room)
314 | Small (10-24 room)
598 | Medium (25-74 room)
545 | Large (75-199 room)
345 | X-Large (200+ room)
Country
281 | Australia
233 | Spain
184 | Thailand
136 | United States of America
91 | Mexico
72 | United Kingdom
69 | New Zealand
58 | Vietnam
53 | Malaysia
43 | Portugal
42 | France
40 | Ireland
38 | Germany
37 | Indonesia
36 | Cambodia
28 | Philippines
23 | Estonia
20 | Canada
20 | Italy
19 | Finland
19 | India
19 | Singapore
18 | South Africa
17 | Colombia
17 | China
15 | Czech Republic
14 | Hungary
12 | Costa Rica
12 | Iceland
12 | Switzerland
11 | United Arab Emirates
11 | Taiwan
11 | Laos
10 | Austria
9 | Argentina
9 | Latvia
8 | Chile
6 | Fiji
6 | Cyprus
5 | Denmark
4 | Trinidad and Tobago
4 | Belize
4 | Sweden
4 | Peru
4 | Malta
4 | Ecuador
4 | Sri Lanka
4 | Greece
4 | Poland
4 | Egypt
4 | Pakistan
4 | Morocco
3 | Myanmar
3 | Uruguay
3 | Maldives
3 | Panama
3 | Kenya
3 | Romania
3 | Slovenia
2 | Vanuatu
2 | Namibia
2 | Andorra
2 | Saint Martin (French part)
2 | Bangladesh
2 | Nigeria
2 | Georgia
2 | Norway
2 | Croatia
1 | Seychelles
1 | Ukraine
1 | Paraguay
1 | Hong Kong
1 | Saudi Arabia
1 | Montenegro
1 | Zambia
1 | Zimbabwe
1 | Belgium
1 | Mozambique
1 | Uganda
1 | Tunisia
1 | Sierra Leone
1 | Guatemala
1 | Nicaragua
1 | Samoa
1 | Japan
1 | Rwanda
1 | Cameroon
1 | Bahamas
1 | Brazil
1 | Iran
1 | Qatar
1 | Honduras
Type
756 | Boutiques
687 | Resorts
612 | Luxury Hotels
592 | City Center Hotels
568 | Bed & Breakfast & Inns
459 | Limited Service & Budget Hotels
447 | Branded Hotels
431 | Airport/Conference Hotels
274 | Extended Stay & Serviced Apartments
145 | Hostels
129 | Motels
118 | Vacation Rentals & Villas
42 | RV Parks & Campgrounds
39 | Casinos
Region
644 | Europe
487 | Asia Pacific
359 | Oceania
247 | North America
65 | South America
38 | Africa
24 | Middle East
11 | Central America
Category
1812 | Channel Managers
917 | Booking Engine
246 | Rate Shopping
235 | Website Design
120 | Upselling Software
104 | Hotel Rate Parity
94 | Guest Messaging Software
91 | Hotel Metasearch Management Software
More Products by SiteMinder
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like GuestJoy for its ability to enhance guest engagement and generate additional revenue through tailored upselling before and during stays. The software is praised for its user-friendly nature and extensive email automation, which enhance operational efficiency and customer experience. It supports revenue growth through customizable offers and feedback mechanisms that significantly improve TripAdvisor rankings. Critiques include delays in email delivery and occasional issues with system upgrades needing more testing.
AI-generated from the text of customer reviews
Looking for specific info?
1
After the Siteminder take over this app (before Guestjoy) all goes really wrong
Senior Marketing project Manager from 200 to 499 room Branded Hotel in Riga (Latvia)
Verified
2 months ago
Nothing has worked well with the system since the integration with Siteminder. The chatbot is poor, and customer service takes months to address problems, often without resolving them.
Latvia
Latvia
Senior Marketing project Manager
X-Large Hotel
10
The most user friendly channel manager
Revenue manager from 100 to 199 room Resort in Laulasmaa (Estonia)
Verified
9 months ago
I have been using Siteminder for years. It is the most convenient and user-friendly channel manager. Visually appealing and intuitive content. Good job!
Estonia
Estonia
Revenue manager
Large Hotel
9
Helps to save time but increase revenue
Group Director of Revenue & Reservations Management from 50-74 room Bed & Breakfast & Inn in Tallinn (Estonia)
Verified
10 months ago
The product is important to us to save time for receptionists as we can upsell in advance and don't have to spend the time for that on check-in. Receptionists tend to hurry through the check-in procedure on busy days and in this case GuestJoy would help to grow our ancillary revenue. This has been important during the last year as employmen...
Estonia
Estonia
Group Director of Revenue & Reservations Management
Medium Hotel
10
The best System ever worked with .#Channel Manager # Booking Engine
front office Manager from 25-49 room Boutique in Lusaka (Zambia)
Verified
10 months ago
The System helps us a lot with our daily operation and very easy to navigate through. It also gives notification encase the booking has filled to pull through to hotel PMS system.
Zambia
Zambia
front office Manager
Medium Hotel
9
SiteMinder is tools valued recommend to friend or colleague,it is advisable to conduct thorough research and evaluate their offerings based on your specific needs and requirements. This will ensure that you can make an informed. Recommendation that aligns with unique circumstances.
Senior Sales Manager from 200 to 499 room Luxury Hotel in Bangkok (Thailand)
Verified
10 months ago
SiteMinder is a highly assistant hotel technology industry provide a comprehensive suite of solutions for hotel management, distribution, and online bookings.
Thailand
Thailand
Senior Sales Manager
X-Large Hotel
7
Good Chanel Manager to connected many OTA
Resort executive from 100 to 199 room Resort in Nongsa (Riau Archipelago)
Verified
11 months ago
The Chanel Manager has ease and functionally of system. Rates and availability are distribution within minutes of submitting the change. You can also set restriction.
Riau Archipelago
Riau Archipelago
Resort executive
Large Hotel
10
Revenue Manager
Revenue Manager from 50-74 room Hostel in Mu Si (Thailand)
Verified
11 months ago
I love the backend system . It is friendly user. I have used other chanel manager but they do not work... slow, error, complicate
Thailand
Thailand
Revenue Manager
Medium Hotel
10
Most probably one of the best on its fields.
Head of Revenue Department from 200 to 499 room Bed & Breakfast & Inn in Tallinn (Estonia)
Verified
2 years ago
Their back end is very easy to use and very logically built. There are many great options to manage and target different products and customers.
Estonia
Estonia
Head of Revenue Department
X-Large Hotel
10
Great way to communicate and share important news with clients, before they arrive to the hotel.
Sales manager from 50-74 room Bed & Breakfast & Inn in Tartu (Estonia)
Verified
2 years ago
Collecting feedback and Tripadvisor reviews is very effective, great way to reach out to clients and hold communication, upselling is comfortable for clients and we can segment clients for specific services. Info cards take away the need to print materials to the hotel room and help the reception, since guests are already informed and aware...
Estonia
Estonia
Sales manager
Medium Hotel
10
Exceptional guest activity analytics
General Manager from 50-74 room Boutique in Tartu (Estonia)
Verified
2 years ago
Customer feedback overview and analytics is extremely important to us and Guestjoy offer the perfect tools for that. The email marketing possibilities to collect data and make upsell is perfect.
Estonia
Estonia
General Manager
Medium Hotel
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