SiteMinder Guest Engagement (Upselling)

4.7 (130 REVIEWS)

HT Score

82 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Estefanía, Liliana, Christoph + 127 more experts recommend SiteMinder

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SiteMinder Guest Engagement (Upselling)

Name: SiteMinder Guest Engagement (Upselling)
Rating: 4.7 (130 reviews)

4.8 (130 REVIEWS)

Ranked 4 (out of 63) in Upselling Software

Enhance your guests experience and drive revenue beyond the room

92% recommended by 2317 hotels

Viceroy, Hyatt, Minor Hotels & 2314 others

Bell avatar Bell - AI powered product analyst

I analyzed all of SiteMinder’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like GuestJoy for its ability to enhance guest engagement and generate additional revenue through tailored upselling before and during stays. The software is praised for its user-friendly nature and extensive email automation, which enhance operational efficiency and customer experience. It supports revenue growth through customizable offers and feedback mechanisms that significantly improve TripAdvisor rankings. Critiques include delays in email delivery and occasional issues with system upgrades needing more testing.

Viceroy, Hyatt, Minor Hotels & 2314 others

Read their reviews

Support

Supportive

Hoteliers often express mixed reviews about the customer support for SiteMinder's Upselling Software. Some report having experienced poor customer service, noting that the support team is slow to respond, taking months to address problems, and frequently failing to resolve issues effectively. There are claims of irrelevant responses from support staff and subpar chatbot quality. However, individual support representatives, such as Raven, receive praise for their effectiveness and ability to guide users step by step. Despite these positive anecdotes, recommendations include improving overall responsiveness, addressing language support for non-English speaking users, and providing timely notifications about system issues. Overall, while some user experiences are positive, others highlight significant delays and ineffectiveness in the current support systems.

Senior Marketing project Manager

7 months ago

Verified

... We have been a customer of Guestjoy since 2017. The system initially worked well and helped us achieve significant upsales. However, since the integration with Siteminder, our sales have declined. Despite reaching out for assistance, the support team has not provided any effective solutions. We have experienced poor customer service, and the chatbot quality is subpar. Customer support frequently asks irrelevant ...

See full review

Reservations Manager

5 months ago

Verified

... Raven was a star - answered all my questions and showed me step by step on how to action my request asap ...

See full review

E-commerce

4 months ago

Verified

... The management of the extranet is easy, there are no connection problems with the channel manager and when you have questions, the chat resolves the issues, the service is just a little slow. ...

See full review

Director of Sales

3 months ago

Verified

... When system SiteMinder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...

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Assistance Manager

3 months ago

Verified

... When there was a problem, the hotel contacted support and received quick assistance, solutions, and advice, which enabled the work to proceed correctly. ...

See full review

Resident Manager

2 months ago

Verified

... Booking engin and Channel Manager are Easy and user friendly system with great support. Information are useful for operation. Account owner is fast and helpful. ...

See full review

E-commerce

2 months ago

Verified

... Account very helpful hotel and support hotel a lot function for increase revenue to yield rate or update allotment for all online travel agent,can request train with system every time. "Site Minder ...

See full review

Automation

Streamlined

Hoteliers often highlight that SiteMinder's Upselling Software enhances workflow efficiency by automating upselling tasks and engaging guests seamlessly. The automation features effectively streamline operations, reducing the need for manual intervention. Users appreciate the intuitive design that facilitates easy utilization of these automated processes, enabling hotels to increase revenue consistently with minimal effort. Although some mention challenges in other areas, the automation capabilities are frequently noted as a key strength, providing a significant advantage in daily hotel management.

Senior Marketing project Manager

7 months ago

Verified

... Nothing has worked well with the system since the integration with Siteminder. The chatbot is poor, and customer service takes months to address problems, often without resolving them. ...

See full review

Director of Sales

3 months ago

Verified

... Channel manager / Upselling Software ...

See full review

E-commerce

2 months ago

Verified

... When system Siteminder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...

See full review

Integrations

Connected

Hoteliers often mention that SiteMinder’s Upselling Software product, SiteMinder Guest Engagement, has a range of integrations with common systems such as Property Management Systems (PMS), Customer Relationship Management (CRM), and payment processors. However, users frequently face challenges when setting up these integrations, which are not always straightforward. While some integrations work reliably without syncing issues, others require troubleshooting. Additionally, there is a limited ability for users to customize integrations to meet specific needs, which can impact the software's overall effectiveness for certain users.

Senior Marketing project Manager

7 months ago

Verified

... After the Siteminder take over this app (before Guestjoy) all goes really wrong ...

See full review

IT Manager

3 months ago

Verified

... Siteminder Services & functionality ...

See full review

Value

Balanced

Hoteliers often mention that the integration of Siteminder with Guestjoy has affected the value experienced, noting a decline in upsales despite initially successful results. Concerns are raised about the lack of effective support to address the sales decline, indicating a potential reduction in perceived value for money. Additionally, suggestions for enhancing value include offering more upselling channels without additional costs, and providing timely notifications when the Siteminder system encounters issues, which could improve transparency and user satisfaction.

Senior Marketing project Manager

7 months ago

Verified

See full review

E-commerce

4 months ago

Verified

... Training for new users, making the mobile app more functional, events in Mexico City that help hoteliers ...

See full review

sales & Marketing

4 months ago

Verified

... The service is very satisfying ...

See full review

IT Manager

3 months ago

Verified

... - Hope user can have right to view the interface log for PMS-Siteminder activity. - Provide more upselling channel without additional cost. ...

See full review

Resident Manager

2 months ago

Verified

... Booking engin and Channel Manager are Easy and user friendly system with great support. Information are useful for operation. Account owner is fast and helpful. ...

See full review

E-commerce

2 months ago

Verified

See full review

Functionality

Balanced

Hoteliers often note mixed experiences with SiteMinder's upselling software functionality. Core features like booking and revenue management are appreciated for their ability to increase yield rates and update allotments across online travel agents. However, the integration with Siteminder posed challenges, leading to issues such as decreased sales and unsatisfactory customer service. While some features are valued for enhancing revenue, others find the chatbot and customer support lacking reliability and promptness in addressing concerns. Despite these issues, automation features are seen as beneficial for streamlining operations and effectively managing tasks.

Senior Marketing project Manager

7 months ago

Verified

... Nothing has worked well with the system since the integration with Siteminder. The chatbot is poor, and customer service takes months to address problems, often without resolving them. ...

See full review

E-commerce

4 months ago

Verified

... The management of the extranet is easy, there are no connection problems with the channel manager and when you have questions, the chat resolves the issues, the service is just a little slow. ...

See full review

Director of Sales

3 months ago

Verified

... A lot function for increase revenue to yield rate or update allotment for all online travel agent, can request train with system every time. "SiteMinder offers many features to increase revenue, such ...

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Sales Rep

3 months ago

Verified

... Website builder... few options. Need more tools. Though the provided options are user-friendly. but it takes few days to provide several web pages. ...

See full review

IT Manager

3 months ago

Verified

... Siteminder Services & functionality ...

See full review

Resident Manager

2 months ago

Verified

... Booking engin and Channel Manager are Easy and user friendly system with great support. Information are useful for operation. Account owner is fast and helpful. ...

See full review

E-commerce

2 months ago

Verified

See full review

User Interface

Intuitive

Hoteliers often note that the user interface of SiteMinder's Upselling Software is modern and professionally designed, making it visually appealing. They appreciate the intuitive nature of the interface, highlighting that first-time users find it easy to understand without extensive training. The interface is also praised for its ease of navigation, with menus and features being straightforward to find and use. Moreover, users find the responsiveness of the interface satisfactory, as it responds quickly without noticeable lag. While the adaptability of dashboards and settings is helpful, they suggest improvements in the clarity of information presentation, ensuring data and key details are clearly and effectively communicated. Mobile compatibility also stands out, as the interface works effectively on mobile devices, catering to users who need flexibility in accessing the system. However, some users express a desire for improved accessibility features like screen reader support or enhanced keyboard navigation.

IT Manager

3 months ago

Verified

... - Hope user can have right to view the interface log for PMS-Siteminder activity. - Provide more upselling channel without additional cost. ...

See full review

Assistance Manager

3 months ago

Verified

... I would like to recommend having a 24-hour Thai-speaking staff because if we have problem after hours, you must contact an English-speaking staff only. ...

See full review

Hoteliers Most Frequently Mention

Upselling Functionality

Customer Support and Onboarding

User Interface and Ease of Use

Customer Feedback and Survey

System Integration and Two-way Sync

Email Customization and Segmentation

System Updates and Testing

Online Check-in

Automation and Email Scheduling

What Types of Hotels SiteMinder is Popular For

Size

236 | X-Small (1-9 room)

382 | Small (10-24 room)

708 | Medium (25-74 room)

729 | Large (75-199 room)

464 | X-Large (200+ room)

Country

341 | Thailand

312 | Australia

251 | Spain

157 | United States of America

113 | Mexico

97 | Malaysia

82 | United Kingdom

73 | New Zealand

67 | Indonesia

66 | Vietnam

49 | Cambodia

48 | Portugal

44 | France

42 | Ireland

39 | Germany

34 | Colombia

31 | Philippines

27 | Taiwan

25 | Singapore

25 | China

23 | Estonia

21 | Canada

21 | South Africa

20 | Italy

19 | India

19 | Finland

16 | Laos

15 | Czech Republic

15 | Hungary

14 | Costa Rica

14 | United Arab Emirates

13 | Switzerland

12 | Iceland

10 | Austria

10 | Fiji

10 | Sri Lanka

10 | Argentina

10 | Chile

9 | Latvia

7 | Cyprus

7 | Greece

5 | Malta

5 | Belize

5 | Uruguay

5 | Denmark

5 | Ecuador

5 | Pakistan

5 | Morocco

4 | Sweden

4 | Peru

4 | Qatar

4 | Poland

4 | Maldives

4 | Egypt

4 | Romania

4 | Trinidad and Tobago

3 | Kenya

3 | Nigeria

3 | Panama

3 | Uzbekistan

3 | Norway

3 | Slovenia

3 | Andorra

3 | Croatia

3 | Myanmar

2 | Georgia

2 | Zambia

2 | Seychelles

2 | Hong Kong

2 | Ukraine

2 | Vanuatu

2 | Namibia

2 | Turkey

2 | Samoa

2 | Bangladesh

2 | Saint Martin (French part)

1 | Nicaragua

1 | Papua New Guinea

1 | Nepal

1 | Oman

1 | Netherlands

1 | Dominican Republic

1 | Saudi Arabia

1 | Montenegro

1 | Zimbabwe

1 | Paraguay

1 | Belgium

1 | Mozambique

1 | Uganda

1 | Tunisia

1 | Japan

1 | Bahamas

1 | Rwanda

1 | Cameroon

1 | Brazil

1 | Iran

1 | Honduras

1 | Sierra Leone

1 | Guatemala

Type

984 | Boutiques

878 | Resorts

825 | Luxury Hotels

764 | City Center Hotels

688 | Bed & Breakfast & Inns

597 | Airport/Conference Hotels

567 | Branded Hotels

557 | Limited Service & Budget Hotels

338 | Extended Stay & Serviced Apartments

194 | Hostels

155 | Vacation Rentals & Villas

143 | Motels

51 | RV Parks & Campgrounds

47 | Casinos

Region

789 | Asia Pacific

695 | Europe

400 | Oceania

291 | North America

90 | South America

45 | Africa

34 | Middle East

13 | Central America

What is SiteMinder?

Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees

View website

Revenue beyond the room

Engaging emails

Personalised Offers

Digital Directory

Rich Reporting

Features

Content Management

4/5 features

Deal/Offer Templates Library

The Upselling Tool helps their hotels to come up with creative ideas to upsell to their guests / Ideally, this is segmented and personalized per hotel. The power of this feature is for hotels to receive suggestions of the best converting offers depending on their guest mix and facilities.
Dynamic Upgrade Pricing

The Upselling Tool offers Room Upgrade dynamic pricing to the guests, supporting the overall pricing strategy set up by the Revenue Manager / This allows to follow exactly the pricing strategy of the hotel only, increasing the amount of upgrades and maximizing the profit generated by these upgrades. This is the best way to maximize RevPAR (by boosting ADR) at any time. If you upsell in advance, you can even resell the rooms that became available.
Automated A/B Testing
On property upsells
Future stay offers
Gift Vouchers

Customer Profiles

4/5 features

Segmentation

Making sure guests only see relevant offers / Increases conversion and relevance for the guests meaning happier guests and more revenue for the properties.

Guest Communication

4/5 features

Omnichannel (email, chat, sms, Whatsapp)

Ability to use more than one channel (email, chat, sms, whatsapp) / A great benefit to use omnichannel communication is to be able to reach a much higher volume of guests. With an integrated chat solution, you can let your guests upgrade their stay on your website, with sms or whatsapp, you can reach out to all guests that left their phone number.
Check-in upselling
Pre-arrival emails
Upsell at booking

Fulfillment & Payments

4/5 features

Type 2 SOC 2 Certified (Data Security)

Data Security/Audit Certification: https://www.onelogin.com/compliance/soc-2-type-2
Fulfillment Task Automation (via Task Mgmt Integrations)

Operations software / The Upselling tool integrates to one or many Operations software (like Hotelkit or Alice or Optii), automating many operational tasks and allowing hotels to reduce manual work of preparation for the guest arrival. / This allows hotels to automate tasks to prepare the guest arrival by adding the right extra to the right room.
On property upsells
Check-in upselling
Gift Vouchers

Analytics/Reporting

4/5 features

Automated A/B Testing

Multi-Prop Management

4/5 features

Multi-Property/Chain Dashboard

Other

0/1 features

Offer Performance Analytics

Direct access to property/group data on offer performance including revenue by guest exposure (booking, pre-arrival, at arrival), by offer type, and by staff member. Properties never have to wait for month-end or QBR meetings; data is immediately available for view or export into local BI tools

Available Add-ons & Modules

SiteMinder Reviews Summary

4.7

Excellent

130 reviews

Ease of Use

4.8/5

Customer Support

4.8/5

ROI

4.6/5

Implementation

4.8/5

Recommended for

2290

Channel Managers Ranked #1 out of 111

1112

Booking Engine Ranked #1 out of 142

289

Website Design Ranked #1 out of 46

271

Rate Shopping Ranked #2 out of 34

130

Upselling Software Ranked #4 out of 63

127

Hotel Rate Parity Ranked #3 out of 11

126

Hotel Metasearch Management Software Ranked #1 out of 25

111

Guest Messaging Software Ranked #6 out of 72

SiteMinder Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

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Success Stories

References

Featured Customers

SiteMinder Case Studies

References

"From the front office and reservations, to our revenue, sales and marketing teams, the Hotel App Store can help us to reach all our guests in a more convenient way and guide us towards more efficient customer service."

"The Hotel App Store is a great opportunity to find ready-made solutions we haven't thought of or are unable to find. It has become a trusted marketplace for services that, under normal circumstances, would come with the hassle of extra developments and integrations."

"After a competitive review of the world’s leading channel management systems, we chose SiteMinder’s Channel Manager as the product that could provide us with an unmatched competitive edge. It is business critical in today’s rapidly changing distribution landscape to have disparate systems connected via a robust and reliable platform."

"The power SiteMinder’s Channel Manager gives to us to access both local and global markets is unsurpassed, and it’s the reason it is the leader in the market today. Supported by the company’s local customer service, SiteMinder’s Channel Manager has empowered our hotel business to increase year-on-year room nights by 45 percent and year-on-year revenue by 33 percent, while significantly reducing the cost of acquiring guests."

"SiteMinder’s Channel Manager has given us direct access to new distribution channels through which we can now sell our over-300 rooms. And best of all, the updates from our property management system to those channels works two ways – in real-time – so we can optimize and sell our rooms right up to the last minute without any fear of being overbooked."

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SiteMinder Report: Travel Desires Outweigh Safety Concerns For The Post-COVID Hotel Guest

SiteMinder

4 years ago

SiteMinder Launches ‘Insights’ To Lead Hotels Into Intelligence, The New Era Of Distribution

SiteMinder

4 years ago

Global Hotel Technology Leader SiteMinder Opens Berlin Office To Unlock Continental Europe

SiteMinder

5 years ago

SiteMinder Breaks Through Billion-Dollar Valuation, Raises New Capital to Fuel Global Growth

SiteMinder

5 years ago

SiteMinder Delivers its 100 Millionth Hotel Booking of 2019

SiteMinder

5 years ago

SiteMinder launches the Hotel App Store

SiteMinder

5 years ago

NEHÔ Group appoints SiteMinder to bridge hotel management and guests as it eyes further growth

SiteMinder

5 years ago

SiteMinder partners with HotelSwaps, enables boutique and luxury hotels to trade unsold inventory

SiteMinder

5 years ago

Berjaya Hotels & Resorts engages SiteMinder to get rate disparity under control

SiteMinder

5 years ago

apaleo partners with SiteMinder to create an open world for hotels

SiteMinder Integrations

Company	Functionality
Canary Technologies 96% recommended by 1770 hotels	Cyber Security & Fraud Prevention +4 more
Cloudbeds 90% recommended by 1682 hotels	Channel Managers +2 more
Little Hotelier 92% recommended by 1292 hotels	Hotel Management Software
Asksuite 98% recommended by 680 hotels	Hotel Chatbots
Oracle Hospitality 92% recommended by 588 hotels	Property Management Systems
Mews 91% recommended by 579 hotels	Hotel Management Software +2 more
Duetto 94% recommended by 577 hotels	Revenue Management Systems
RoomRaccoon 97% recommended by 552 hotels	Booking Engine +3 more
RoomPriceGenie 96% recommended by 550 hotels	Revenue Management Systems
Duve 96% recommended by 534 hotels	Upselling Software +3 more

Browse all integrations (213)

Support

Verified Support

SiteMinder has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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2025

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SiteMinder Guest Engagement (Upselling)

Hoteliers Most Frequently Mention

What is SiteMinder?

Deal/Offer Templates Library

Dynamic Upgrade Pricing

Automated A/B Testing

On property upsells

Future stay offers

Gift Vouchers

Segmentation

Omnichannel (email, chat, sms, Whatsapp)

Check-in upselling

Pre-arrival emails

Upsell at booking

Type 2 SOC 2 Certified (Data Security)

Fulfillment Task Automation (via Task Mgmt Integrations)

On property upsells

Check-in upselling

Gift Vouchers

Automated A/B Testing

Multi-Property/Chain Dashboard

Offer Performance Analytics

SiteMinder Reviews Summary

SiteMinder Pricing

SiteMinder Reviews

Hoteliers say

SiteMinder Integrations

Support

Verified Support

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