Popular in Operations
Best Property Management Systems of 2025
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
Best Staff Collaboration Tools of 2025
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
Best Hotel Accounting Software of 2025
Tools to manage your hotel's accounting, budgeting and financial planning.
Popular in Revenue Management
Best Revenue Management Systems of 2025
Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
Best Channel Managers of 2025
Distribute your inventory to hundreds of channels to boost occupancy.
Best Business Intelligence of 2025
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
Popular in Marketing
Best Hotel CRM & Email Marketing of 2025
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
Best Booking Engine of 2025
The eCommerce shopping cart for your hotel's website.
Best Hotel Metasearch Management Software of 2025
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
Popular in Guest Experience
Best Hotel Guest Apps of 2025
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
Best Contactless Check-in of 2025
Empower guests with easy online check-in, personalized room access, and seamless upsell promotions.
Best Guest Messaging Software of 2025
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
SiteMinder Guest Engagement (Upselling)
4.7 (130 REVIEWS)
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Liliana, Christoph, Ariane + 126 more experts recommend SiteMinder
Read RecommendationsSiteMinder Guest Engagement (Upselling)
Ranked 4 (out of 63) in Upselling Software
Enhance your guests experience and drive revenue beyond the room
92% recommended by 2317 hotels
Viceroy, Hyatt, Minor Hotels & 2314 others
Bell - AI powered product analyst
I analyzed all of SiteMinder’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like GuestJoy for its ability to enhance guest engagement and generate additional revenue through tailored upselling before and during stays. The software is praised for its user-friendly nature and extensive email automation, which enhance operational efficiency and customer experience. It supports revenue growth through customizable offers and feedback mechanisms that significantly improve TripAdvisor rankings. Critiques include delays in email delivery and occasional issues with system upgrades needing more testing.
Viceroy, Hyatt, Minor Hotels & 2314 others
Read their reviewsSupport
Supportive
Hoteliers often express mixed reviews about the customer support for SiteMinder's Upselling Software. Some report having experienced poor customer service, noting that the support team is slow to respond, taking months to address problems, and frequently failing to resolve issues effectively. There are claims of irrelevant responses from support staff and subpar chatbot quality. However, individual support representatives, such as Raven, receive praise for their effectiveness and ability to guide users step by step. Despite these positive anecdotes, recommendations include improving overall responsiveness, addressing language support for non-English speaking users, and providing timely notifications about system issues. Overall, while some user experiences are positive, others highlight significant delays and ineffectiveness in the current support systems.
Senior Marketing project Manager
6 months ago
Verified
... We have been a customer of Guestjoy since 2017. The system initially worked well and helped us achieve significant upsales. However, since the integration with Siteminder, our sales have declined. Despite reaching out for assistance, the support team has not provided any effective solutions. We have experienced poor customer service, and the chatbot quality is subpar. Customer support frequently asks irrelevant ...
See full reviewSenior Marketing project Manager
6 months ago
Verified
... Nothing has worked well with the system since the integration with Siteminder. The chatbot is poor, and customer service takes months to address problems, often without resolving them. ...
See full reviewReservations Manager
3 months ago
Verified
... Raven was a star - answered all my questions and showed me step by step on how to action my request asap ...
See full reviewReservations Manager
3 months ago
Verified
... Raven was a star - answered all my questions and showed me step by step on how to action my request asap ...
See full reviewReservations Manager
3 months ago
Verified
... Maybe just the wait time on the phone - Happy however either way as when phone is answered all my questions were answered. ...
See full reviewReservations Manager
3 months ago
Verified
... Raven was a star - answered all my questions and showed me step by step on how to action my request asap ...
See full reviewE-commerce
3 months ago
Verified
... The management of the extranet is easy, there are no connection problems with the channel manager and when you have questions, the chat resolves the issues, the service is just a little slow. ...
See full reviewDirector of Sales
2 months ago
Verified
... When system SiteMinder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...
See full reviewDirector of Sales
2 months ago
Verified
... When system SiteMinder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...
See full reviewDirector of Sales
2 months ago
Verified
... When system SiteMinder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...
See full reviewAssistance Manager
1 months ago
Verified
... When there was a problem, the hotel contacted support and received quick assistance, solutions, and advice, which enabled the work to proceed correctly. ...
See full reviewAssistance Manager
1 months ago
Verified
... I would like to recommend having a 24-hour Thai-speaking staff because if we have problem after hours, you must contact an English-speaking staff only. ...
See full reviewResident Manager
1 months ago
Verified
... Booking engin and Channel Manager are Easy and user friendly system with great support. Information are useful for operation. Account owner is fast and helpful. ...
See full reviewResident Manager
1 months ago
Verified
... Booking engin and Channel Manager are Easy and user friendly system with great support. Information are useful for operation. Account owner is fast and helpful. ...
See full reviewE-commerce
1 months ago
Verified
... Account very helpful hotel and support hotel a lot function for increase revenue to yield rate or update allotment for all online travel agent,can request train with system every time. "Site Minder ...
See full reviewE-commerce
1 months ago
Verified
... Account very helpful hotel and support hotel a lot function for increase revenue to yield rate or update allotment for all online travel agent,can request train with system every time. "Site Minder ...
See full reviewE-commerce
1 months ago
Verified
... When system Siteminder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...
See full reviewAutomation
Streamlined
Hoteliers often highlight that SiteMinder's Upselling Software enhances workflow efficiency by automating upselling tasks and engaging guests seamlessly. The automation features effectively streamline operations, reducing the need for manual intervention. Users appreciate the intuitive design that facilitates easy utilization of these automated processes, enabling hotels to increase revenue consistently with minimal effort. Although some mention challenges in other areas, the automation capabilities are frequently noted as a key strength, providing a significant advantage in daily hotel management.
Senior Marketing project Manager
6 months ago
Verified
... Nothing has worked well with the system since the integration with Siteminder. The chatbot is poor, and customer service takes months to address problems, often without resolving them. ...
See full reviewSenior Marketing project Manager
6 months ago
Verified
... Nothing has worked well with the system since the integration with Siteminder. The chatbot is poor, and customer service takes months to address problems, often without resolving them. ...
See full reviewSenior Marketing project Manager
6 months ago
Verified
... Nothing has worked well with the system since the integration with Siteminder. The chatbot is poor, and customer service takes months to address problems, often without resolving them. ...
See full reviewDirector of Sales
2 months ago
Verified
... Channel manager / Upselling Software ...
See full reviewDirector of Sales
2 months ago
Verified
... When system SiteMinder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...
See full reviewE-commerce
1 months ago
Verified
... When system Siteminder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...
See full reviewE-commerce
1 months ago
Verified
... Account very helpful hotel and support hotel a lot function for increase revenue to yield rate or update allotment for all online travel agent,can request train with system every time. "Site Minder ...
See full reviewIntegrations
Connected
Hoteliers often mention that SiteMinder’s Upselling Software product, SiteMinder Guest Engagement, has a range of integrations with common systems such as Property Management Systems (PMS), Customer Relationship Management (CRM), and payment processors. However, users frequently face challenges when setting up these integrations, which are not always straightforward. While some integrations work reliably without syncing issues, others require troubleshooting. Additionally, there is a limited ability for users to customize integrations to meet specific needs, which can impact the software's overall effectiveness for certain users.
Senior Marketing project Manager
6 months ago
Verified
... After the Siteminder take over this app (before Guestjoy) all goes really wrong ...
See full reviewSenior Marketing project Manager
6 months ago
Verified
... After the Siteminder take over this app (before Guestjoy) all goes really wrong ...
See full reviewValue
Balanced
Hoteliers often mention that the integration of Siteminder with Guestjoy has affected the value experienced, noting a decline in upsales despite initially successful results. Concerns are raised about the lack of effective support to address the sales decline, indicating a potential reduction in perceived value for money. Additionally, suggestions for enhancing value include offering more upselling channels without additional costs, and providing timely notifications when the Siteminder system encounters issues, which could improve transparency and user satisfaction.
Senior Marketing project Manager
6 months ago
Verified
... We have been a customer of Guestjoy since 2017. The system initially worked well and helped us achieve significant upsales. However, since the integration with Siteminder, our sales have declined. ...
See full reviewSenior Marketing project Manager
6 months ago
Verified
... We have been a customer of Guestjoy since 2017. The system initially worked well and helped us achieve significant upsales. However, since the integration with Siteminder, our sales have declined. ...
See full reviewE-commerce
3 months ago
Verified
... Training for new users, making the mobile app more functional, events in Mexico City that help hoteliers ...