SiteMinder Guest Engagement (Upselling)

4.7 (130 REVIEWS)

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HT Score  
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Liliana, Christoph, Ariane + 126 more experts recommend SiteMinder

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SiteMinder Guest Engagement (Upselling)

4.8 (130 REVIEWS)

Ranked 4 (out of 63) in Upselling Software

Enhance your guests experience and drive revenue beyond the room

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92% recommended by 2317 hotels

Viceroy, Hyatt, Minor Hotels & 2314 others

Bell avatar Bell - AI powered product analyst

I analyzed all of SiteMinder’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like GuestJoy for its ability to enhance guest engagement and generate additional revenue through tailored upselling before and during stays. The software is praised for its user-friendly nature and extensive email automation, which enhance operational efficiency and customer experience. It supports revenue growth through customizable offers and feedback mechanisms that significantly improve TripAdvisor rankings. Critiques include delays in email delivery and occasional issues with system upgrades needing more testing.

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Viceroy, Hyatt, Minor Hotels & 2314 others

Read their reviews

Support

Supportive

Hoteliers often express mixed reviews about the customer support for SiteMinder's Upselling Software. Some report having experienced poor customer service, noting that the support team is slow to respond, taking months to address problems, and frequently failing to resolve issues effectively. There are claims of irrelevant responses from support staff and subpar chatbot quality. However, individual support representatives, such as Raven, receive praise for their effectiveness and ability to guide users step by step. Despite these positive anecdotes, recommendations include improving overall responsiveness, addressing language support for non-English speaking users, and providing timely notifications about system issues. Overall, while some user experiences are positive, others highlight significant delays and ineffectiveness in the current support systems.

Senior Marketing project Manager

6 months ago

Verified

... We have been a customer of Guestjoy since 2017. The system initially worked well and helped us achieve significant upsales. However, since the integration with Siteminder, our sales have declined. Despite reaching out for assistance, the support team has not provided any effective solutions. We have experienced poor customer service, and the chatbot quality is subpar. Customer support frequently asks irrelevant ...

See full review

Senior Marketing project Manager

6 months ago

Verified

... Nothing has worked well with the system since the integration with Siteminder. The chatbot is poor, and customer service takes months to address problems, often without resolving them. ...

See full review

Reservations Manager

3 months ago

Verified

... Raven was a star - answered all my questions and showed me step by step on how to action my request asap ...

See full review

Reservations Manager

3 months ago

Verified

... Raven was a star - answered all my questions and showed me step by step on how to action my request asap ...

See full review

Reservations Manager

3 months ago

Verified

... Maybe just the wait time on the phone - Happy however either way as when phone is answered all my questions were answered. ...

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Reservations Manager

3 months ago

Verified

... Raven was a star - answered all my questions and showed me step by step on how to action my request asap ...

See full review

E-commerce

3 months ago

Verified

... The management of the extranet is easy, there are no connection problems with the channel manager and when you have questions, the chat resolves the issues, the service is just a little slow. ...

See full review

Director of Sales

2 months ago

Verified

... When system SiteMinder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...

See full review

Director of Sales

2 months ago

Verified

... When system SiteMinder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...

See full review

Director of Sales

2 months ago

Verified

... When system SiteMinder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...

See full review

Assistance Manager

1 months ago

Verified

... When there was a problem, the hotel contacted support and received quick assistance, solutions, and advice, which enabled the work to proceed correctly. ...

See full review

Assistance Manager

1 months ago

Verified

... I would like to recommend having a 24-hour Thai-speaking staff because if we have problem after hours, you must contact an English-speaking staff only. ...

See full review

Resident Manager

1 months ago

Verified

... Booking engin and Channel Manager are Easy and user friendly system with great support. Information are useful for operation. Account owner is fast and helpful. ...

See full review

Resident Manager

1 months ago

Verified

... Booking engin and Channel Manager are Easy and user friendly system with great support. Information are useful for operation. Account owner is fast and helpful. ...

See full review

E-commerce

1 months ago

Verified

... Account very helpful hotel and support hotel a lot function for increase revenue to yield rate or update allotment for all online travel agent,can request train with system every time. "Site Minder ...

See full review

E-commerce

1 months ago

Verified

... Account very helpful hotel and support hotel a lot function for increase revenue to yield rate or update allotment for all online travel agent,can request train with system every time. "Site Minder ...

See full review

E-commerce

1 months ago

Verified

... When system Siteminder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...

See full review

Automation

Streamlined

Hoteliers often highlight that SiteMinder's Upselling Software enhances workflow efficiency by automating upselling tasks and engaging guests seamlessly. The automation features effectively streamline operations, reducing the need for manual intervention. Users appreciate the intuitive design that facilitates easy utilization of these automated processes, enabling hotels to increase revenue consistently with minimal effort. Although some mention challenges in other areas, the automation capabilities are frequently noted as a key strength, providing a significant advantage in daily hotel management.

Senior Marketing project Manager

6 months ago

Verified

... Nothing has worked well with the system since the integration with Siteminder. The chatbot is poor, and customer service takes months to address problems, often without resolving them. ...

See full review

Senior Marketing project Manager

6 months ago

Verified

... Nothing has worked well with the system since the integration with Siteminder. The chatbot is poor, and customer service takes months to address problems, often without resolving them. ...

See full review

Senior Marketing project Manager

6 months ago

Verified

... Nothing has worked well with the system since the integration with Siteminder. The chatbot is poor, and customer service takes months to address problems, often without resolving them. ...

See full review

Director of Sales

2 months ago

Verified

... Channel manager / Upselling Software ...

See full review

Director of Sales

2 months ago

Verified

... When system SiteMinder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...

See full review

E-commerce

1 months ago

Verified

... When system Siteminder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...

See full review

E-commerce

1 months ago

Verified

... Channel manager / Upselling Software ...

See full review

E-commerce

1 months ago

Verified

... Account very helpful hotel and support hotel a lot function for increase revenue to yield rate or update allotment for all online travel agent,can request train with system every time. "Site Minder ...

See full review

Integrations

Connected

Hoteliers often mention that SiteMinder’s Upselling Software product, SiteMinder Guest Engagement, has a range of integrations with common systems such as Property Management Systems (PMS), Customer Relationship Management (CRM), and payment processors. However, users frequently face challenges when setting up these integrations, which are not always straightforward. While some integrations work reliably without syncing issues, others require troubleshooting. Additionally, there is a limited ability for users to customize integrations to meet specific needs, which can impact the software's overall effectiveness for certain users.

Senior Marketing project Manager

6 months ago

Verified

... After the Siteminder take over this app (before Guestjoy) all goes really wrong ...

See full review

Senior Marketing project Manager

6 months ago

Verified

... After the Siteminder take over this app (before Guestjoy) all goes really wrong ...

See full review

IT Manager

1 months ago

Verified

... Siteminder Services & functionality ...

See full review

Value

Balanced

Hoteliers often mention that the integration of Siteminder with Guestjoy has affected the value experienced, noting a decline in upsales despite initially successful results. Concerns are raised about the lack of effective support to address the sales decline, indicating a potential reduction in perceived value for money. Additionally, suggestions for enhancing value include offering more upselling channels without additional costs, and providing timely notifications when the Siteminder system encounters issues, which could improve transparency and user satisfaction.

Senior Marketing project Manager

6 months ago

Verified

... We have been a customer of Guestjoy since 2017. The system initially worked well and helped us achieve significant upsales. However, since the integration with Siteminder, our sales have declined. ...

See full review

Senior Marketing project Manager

6 months ago

Verified

... We have been a customer of Guestjoy since 2017. The system initially worked well and helped us achieve significant upsales. However, since the integration with Siteminder, our sales have declined. ...

See full review

E-commerce

3 months ago

Verified

... Training for new users, making the mobile app more functional, events in Mexico City that help hoteliers ...

See full review

sales & Marketing

2 months ago

Verified

... The service is very satisfying ...

See full review

sales & Marketing

2 months ago

Verified

... The service is very satisfying ...

See full review

IT Manager

1 months ago

Verified

... - Hope user can have right to view the interface log for PMS-Siteminder activity. - Provide more upselling channel without additional cost. ...

See full review

Resident Manager

1 months ago

Verified

... Booking engin and Channel Manager are Easy and user friendly system with great support. Information are useful for operation. Account owner is fast and helpful. ...

See full review

E-commerce

1 months ago

Verified

... Account very helpful hotel and support hotel a lot function for increase revenue to yield rate or update allotment for all online travel agent,can request train with system every time. "Site Minder ...

See full review

E-commerce

1 months ago

Verified

... When system Siteminder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...

See full review

Functionality

Balanced

Hoteliers often note mixed experiences with SiteMinder's upselling software functionality. Core features like booking and revenue management are appreciated for their ability to increase yield rates and update allotments across online travel agents. However, the integration with Siteminder posed challenges, leading to issues such as decreased sales and unsatisfactory customer service. While some features are valued for enhancing revenue, others find the chatbot and customer support lacking reliability and promptness in addressing concerns. Despite these issues, automation features are seen as beneficial for streamlining operations and effectively managing tasks.

Senior Marketing project Manager

6 months ago

Verified

... Nothing has worked well with the system since the integration with Siteminder. The chatbot is poor, and customer service takes months to address problems, often without resolving them. ...

See full review

Senior Marketing project Manager

6 months ago

Verified

... We have been a customer of Guestjoy since 2017. The system initially worked well and helped us achieve significant upsales. However, since the integration with Siteminder, our sales have declined. Despite reaching out for assistance, the support team has not provided any effective solutions. We have experienced poor customer service, and the chatbot quality ...

See full review

Senior Marketing project Manager

6 months ago

Verified

... Nothing has worked well with the system since the integration with Siteminder. The chatbot is poor, and customer service takes months to address problems, often without resolving them. ...

See full review

Senior Marketing project Manager

6 months ago

Verified

... Nothing has worked well with the system since the integration with Siteminder. The chatbot is poor, and customer service takes months to address problems, often without resolving them. ...

See full review

E-commerce

3 months ago

Verified

... The management of the extranet is easy, there are no connection problems with the channel manager and when you have questions, the chat resolves the issues, the service is just a little slow. ...

See full review

Director of Sales

2 months ago

Verified

... A lot function for increase revenue to yield rate or update allotment for all online travel agent, can request train with system every time. "SiteMinder offers many features to increase revenue, such ...

See full review

Director of Sales

2 months ago

Verified

... A lot function for increase revenue to yield rate or update allotment for all online travel agent, can request train with system every time. "SiteMinder offers many features to increase revenue, such ...

See full review

Sales Rep

2 months ago

Verified

... Website builder... few options. Need more tools. Though the provided options are user-friendly. but it takes few days to provide several web pages. ...

See full review

IT Manager

1 months ago

Verified

... Siteminder Services & functionality ...

See full review

Resident Manager

1 months ago

Verified

... Booking engin and Channel Manager are Easy and user friendly system with great support. Information are useful for operation. Account owner is fast and helpful. ...

See full review

Resident Manager

1 months ago

Verified

... Overall is good and useful for us. Need customed features for booking engine and future products. That would be great. ...

See full review

Resident Manager

1 months ago

Verified

... Overall is good and useful for us. Need customed features for booking engine and future products. That would be great. ...

See full review

E-commerce

1 months ago

Verified

... Account very helpful hotel and support hotel a lot function for increase revenue to yield rate or update allotment for all online travel agent,can request train with system every time. "Site Minder ...

See full review

E-commerce

1 months ago

Verified

... Account very helpful hotel and support hotel a lot function for increase revenue to yield rate or update allotment for all online travel agent,can request train with system every time. "Site Minder ...

See full review

User Interface

Intuitive

Hoteliers often note that the user interface of SiteMinder's Upselling Software is modern and professionally designed, making it visually appealing. They appreciate the intuitive nature of the interface, highlighting that first-time users find it easy to understand without extensive training. The interface is also praised for its ease of navigation, with menus and features being straightforward to find and use. Moreover, users find the responsiveness of the interface satisfactory, as it responds quickly without noticeable lag. While the adaptability of dashboards and settings is helpful, they suggest improvements in the clarity of information presentation, ensuring data and key details are clearly and effectively communicated. Mobile compatibility also stands out, as the interface works effectively on mobile devices, catering to users who need flexibility in accessing the system. However, some users express a desire for improved accessibility features like screen reader support or enhanced keyboard navigation.

IT Manager

1 months ago

Verified

... - Hope user can have right to view the interface log for PMS-Siteminder activity. - Provide more upselling channel without additional cost. ...

See full review

Assistance Manager

1 months ago

Verified

... I would like to recommend having a 24-hour Thai-speaking staff because if we have problem after hours, you must contact an English-speaking staff only. ...

See full review

Assistance Manager

1 months ago

Verified

... I would like to recommend having a 24-hour Thai-speaking staff because if we have problem after hours, you must contact an English-speaking staff only. ...

See full review
Powered by AI

Hoteliers Most Frequently Mention

Upselling Functionality
Customer Support and Onboarding
User Interface and Ease of Use
Customer Feedback and Survey
System Integration and Two-way Sync
Email Customization and Segmentation
System Updates and Testing
Online Check-in
Automation and Email Scheduling

What Types of Hotels SiteMinder is Popular For

Size

729 | Large (75-199 room)

711 | Medium (25-74 room)

383 | Small (10-24 room)

461 | X-Large (200+ room)

236 | X-Small (1-9 room)

Country

341 | Thailand

312 | Australia

251 | Spain

157 | United States of America

113 | Mexico

97 | Malaysia

82 | United Kingdom

73 | New Zealand

67 | Indonesia

66 | Vietnam

49 | Cambodia

48 | Portugal

44 | France

42 | Ireland

39 | Germany

34 | Colombia

31 | Philippines

27 | Taiwan

25 | Singapore

25 | China

23 | Estonia

21 | Canada

21 | South Africa

20 | Italy

19 | India

19 | Finland

16 | Laos

15 | Czech Republic

15 | Hungary

14 | Costa Rica

14 | United Arab Emirates

13 | Switzerland

12 | Iceland

10 | Austria

10 | Fiji

10 | Sri Lanka

10 | Argentina

10 | Chile

9 | Latvia

7 | Cyprus

7 | Greece

5 | Malta

5 | Belize

5 | Uruguay

5 | Denmark

5 | Ecuador

5 | Pakistan

5 | Morocco

4 | Sweden

4 | Peru

4 | Qatar

4 | Poland

4 | Maldives

4 | Egypt

4 | Romania

4 | Trinidad and Tobago

3 | Kenya

3 | Nigeria

3 | Panama

3 | Uzbekistan

3 | Norway

3 | Slovenia

3 | Andorra

3 | Croatia

3 | Myanmar

2 | Georgia

2 | Zambia

2 | Seychelles

2 | Hong Kong

2 | Ukraine

2 | Vanuatu

2 | Namibia

2 | Turkey

2 | Samoa

2 | Bangladesh

2 | Saint Martin (French part)

1 | Nicaragua

1 | Papua New Guinea

1 | Nepal

1 | Oman

1 | Netherlands

1 | Dominican Republic

1 | Saudi Arabia

1 | Montenegro

1 | Zimbabwe

1 | Paraguay

1 | Belgium

1 | Mozambique

1 | Uganda

1 | Tunisia

1 | Japan

1 | Bahamas

1 | Rwanda

1 | Cameroon

1 | Brazil

1 | Iran

1 | Honduras

1 | Sierra Leone

1 | Guatemala

Type

688 | Bed & Breakfast & Inns

982 | Boutiques

564 | Branded Hotels

47 | Casinos

764 | City Center Hotels

596 | Airport/Conference Hotels

338 | Extended Stay & Serviced Apartments

194 | Hostels

557 | Limited Service & Budget Hotels

825 | Luxury Hotels

143 | Motels

878 | Resorts

51 | RV Parks & Campgrounds

156 | Vacation Rentals & Villas

Region

291 | North America

695 | Europe

789 | Asia Pacific

400 | Oceania

34 | Middle East

90 | South America

13 | Central America

45 | Africa

Category

271 | Rate Shopping

1112 | Booking Engine

2290 | Channel Managers

289 | Website Design

127 | Hotel Rate Parity

126 | Hotel Metasearch Management Software

130 | Upselling Software

111 | Guest Messaging Software

Didn’t find what you were looking for?

What is SiteMinder?

Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
SiteMinder Guest Engagement (Upselling) is a powerful guest engagement and upselling platform designed to help hoteliers drive additional revenue and enhance guest experiences. This software allows hotels to offer a limitless range of add-ons and customized offerings before and during a guest's stay. With its user-friendly interface and extensive email automation capabilities, it simplifies operational workflows while maximizing upselling opportunities. Tailored offers not only generate extra income but also improve guest satisfaction and feedback, potentially boosting your hotel's reputation on platforms like TripAdvisor. By integrating seamlessly into your current business operations, SiteMinder Guest Engagement (Upselling) supports your revenue growth and elevates overall guest engagement.

View website

Capabilities

Revenue beyond the room

Engaging emails

Personalised Offers

Digital Directory

Rich Reporting

Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Available Add-ons & Modules

CRM

Hotel CRM & Email Marketing
With Guest Engagement you can be more efficient with digitally-enabled experiences. Be more personalized with every guest from booking to check out.

PREMIUM ADD-ON

Guest Surveys

Guest Surveys & Feedback
Know how your guests feel with private surveys and enable happy guests to easily leave a review on TripAdvisor or Google.

INCLUDED

Upselling

Upselling Software
Reach out to your guests with upsell offers tailored to them before they arrive at your property. Impress and delight your guests with upgrades, services, and products that will enhance their stay with you, all while maximising revPAR - without your team doing a single thing!

INCLUDED

Check-in

Contactless Check-in
Help reduce lines in your reception by having your guests check in from their mobile device. No app required - a faster, safer check-in makes for a happier guest!

INCLUDED

Guest Directory

Hotel Guest Apps
Give your guests a convenient way to check in online — with simple ID upload, digital signature, and a Ts & Cs check.

INCLUDED

SiteMinder Reviews Summary

4.7
Excellent
130 reviews
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.8/5

Recommended by

Boutiques 92% recommended by 982 Boutiques
Resorts 92% recommended by 878 Resorts
Luxury Hotels 92% recommended by 825 Luxury Hotels
City Center Hotels 93% recommended by 764 City Center Hotels
Bed & Breakfast & Inns 91% recommended by 688 Bed & Breakfast & Inns
Airport/Conference Hotels 93% recommended by 596 Airport/Conference Hotels
Branded Hotels 94% recommended by 564 Branded Hotels
Limited Service & Budget Hotels 92% recommended by 557 Limited Service & Budget Hotels
Extended Stay & Serviced Apartments 92% recommended by 338 Extended Stay & Serviced Apartments
Hostels 92% recommended by 194 Hostels
Vacation Rentals & Villas 94% recommended by 156 Vacation Rentals & Villas
Motels 92% recommended by 143 Motels
RV Parks & Campgrounds 92% recommended by 51 RV Parks & Campgrounds
Casinos 89% recommended by 47 Casinos

Achievements

Trending Product

This vendor's trending score is rising, SiteMinder Guest Engagement (Upselling) is the #4 most trending product in the Upselling Software category (out of 63) and the #116 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
83 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

SiteMinder Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

SiteMinder Average SiteMinder

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No matching results

46

Success Stories

5

References

10

Featured Customers

SiteMinder Case Studies

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SiteMinder fuels online booking growth and operational peace of mind for Wapa di Ume

Gianyar (Indonesia)

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Aligned Corporate Residences runs four locations seamlessly with SiteMinder.

Mackay (Australia)

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Corporate Living Accommodation simplifies operations and enhances the guest experience with SiteMinder

Abbotsford (Australia)

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Hotel Palau Fugit maximises productivity and sales with SiteMinder

Girona (Spain)

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Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20%

Kecamatan Kuta (Indonesia)

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Mutiara Carita achieves major direct bookings surge thanks to SiteMinder

Pandeglang (Indonesia)

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Grupo Premium tackles the challenge of portfolio optimisation with SiteMinder

Malaga (Spain)

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Deutsches Haus saves three hours of work every day with SiteMinder

Bonn (Germany)

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The office in your pocket: SiteMinder and 3RPMS transform everyday operations at Hotel Hirsch 1783

Bodenseekreis (Germany)

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Potato Head Suites & Studios enjoys a booking surge of up to 38% thanks to SiteMinder

Kerobokan Kelod (Bali)

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SiteMinder successfully helps Urban Rest expand global footprint and streamline operations

Surry Hills (Australia)

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SiteMinder helps Infinity8 Bali develop easy strategies for success

Jimbaran (Bali)

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Grün Resorts Bali relies on SiteMinder to support rapid growth

Pecatu (Indonesia)

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Smoky Mountain Resorts finds large-scale business management a breeze with SiteMinder

Pigeon Forge (United States of America)

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City Oasis Inn finds perfect partner with SiteMinder’s smart platform

Townsville (Australia)

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SiteMinder supports Invergarry Hotel’s improved guest experience

Invergarry (United Kingdom)

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Brady Hotels & Apartments gains game-changing support and success with SiteMinder

Melbourne (Australia)

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Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings

Kedewatan (Bali)

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Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder

Kuta (Bali)

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Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

Berlin (Germany)

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The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

Salzburg (Austria)

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Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder

Payangan (Indonesia)

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How Villa Italia profited from switching to SiteMinder’s channel manager

Munich (Germany)

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Palladium Hotel Group accelerates its growth with SiteMinder

Sant Antoni de Portmany (Balearic Islands)

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Town Hotel optimises online distribution and efficiency with SiteMinder

Kreisfreie Stadt Wiesbaden (Germany)

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Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

Lamai Beach (Thailand)

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Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

Dangast (Germany)

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Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

Bilbao (Spain)

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SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

Aachen (Germany)

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Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

Tubsai (Thailand)

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The Phala Group Optimise Channel Management and Boost Revenue

Sanur (Bali)

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Hotel Amicizia improves room management with SiteMinder

Rimini (Italy)

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Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

Mangsit (Indonesia)

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Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

Kuching (Malaysia)

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Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

Mu Si (Thailand)

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SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

Cha-am (Thailand)

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Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

Tagum City (Philippines)

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Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Ogunquit (United States of America)

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HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Ratsada (Thailand)

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TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

Sydney (Australia)

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PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

London (United Kingdom)

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How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

Melbourne (Australia)

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La Flora Group is confident it has found a lasting solution with SiteMinder

Khao Lak (Thailand)

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The RuMa Hotel and Residences chose SiteMinder and never looked back

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Fuli Hot Spring Resort has all boxes ticked with SiteMinder

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Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

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SiteMinder Reviews

Hotelier Rating

Excellent
2065
Very Good
312
Average
118
Poor
45
Terrible
40

Property Size

  • X-Small (236)
  • Small (383)
  • Medium (711)
  • Large (729)
  • X-Large (461)

Country

  • Thailand
    Thailand
    (341)
  • Australia
    Australia
    (312)
  • Spain
    Spain
    (251)
  • United States of America
    United States of America
    (157)
  • Mexico
    Mexico
    (113)
  • Malaysia
    Malaysia
    (97)
  • United Kingdom
    United Kingdom
    (82)
  • New Zealand
    New Zealand
    (73)
  • Indonesia
    Indonesia
    (67)
  • Vietnam
    Vietnam
    (66)
  • Cambodia
    Cambodia
    (49)
  • Portugal
    Portugal
    (48)
  • France
    France
    (44)
  • Ireland
    Ireland
    (42)
  • Germany
    Germany
    (39)
  • Colombia
    Colombia
    (34)
  • Philippines
    Philippines
    (31)
  • Taiwan
    Taiwan
    (27)
  • Singapore
    Singapore
    (25)
  • China
    China
    (25)
  • Estonia
    Estonia
    (23)
  • Canada
    Canada
    (21)
  • South Africa
    South Africa
    (21)
  • Italy
    Italy
    (20)
  • India
    India
    (19)
  • Finland
    Finland
    (19)
  • Laos
    Laos
    (16)
  • Czech Republic
    Czech Republic
    (15)
  • Hungary
    Hungary
    (15)
  • Costa Rica
    Costa Rica
    (14)
  • United Arab Emirates
    United Arab Emirates
    (14)
  • Switzerland
    Switzerland
    (13)
  • Iceland
    Iceland
    (12)
  • Austria
    Austria
    (10)
  • Fiji
    Fiji
    (10)
  • Sri Lanka
    Sri Lanka
    (10)
  • Argentina
    Argentina
    (10)
  • Chile
    Chile
    (10)
  • Latvia
    Latvia
    (9)
  • Cyprus
    Cyprus
    (7)
  • Greece
    Greece
    (7)
  • Malta
    Malta
    (5)
  • Belize
    Belize
    (5)
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    Uruguay
    (5)
  • Denmark
    Denmark
    (5)
  • Ecuador
    Ecuador
    (5)
  • Pakistan
    Pakistan
    (5)
  • Morocco
    Morocco
    (5)
  • Sweden
    Sweden
    (4)
  • Peru
    Peru
    (4)
  • Qatar
    Qatar
    (4)
  • Poland
    Poland
    (4)
  • Maldives
    Maldives
    (4)
  • Egypt
    Egypt
    (4)
  • Romania
    Romania
    (4)
  • Trinidad and Tobago
    Trinidad and Tobago
    (4)
  • Kenya
    Kenya
    (3)
  • Nigeria
    Nigeria
    (3)
  • Panama
    Panama
    (3)
  • Uzbekistan
    Uzbekistan
    (3)
  • Norway
    Norway
    (3)
  • Slovenia
    Slovenia
    (3)
  • Andorra
    Andorra
    (3)
  • Croatia
    Croatia
    (3)
  • Myanmar
    Myanmar
    (3)
  • Georgia
    Georgia
    (2)
  • Zambia
    Zambia
    (2)
  • Seychelles
    Seychelles
    (2)
  • Hong Kong
    Hong Kong
    (2)
  • Ukraine
    Ukraine
    (2)
  • Vanuatu
    Vanuatu
    (2)
  • Namibia
    Namibia
    (2)
  • Turkey
    Turkey
    (2)
  • Samoa
    Samoa
    (2)
  • Bangladesh
    Bangladesh
    (2)
  • Saint Martin (French part)
    Saint Martin (French part)
    (2)
  • Nicaragua
    Nicaragua
    (1)
  • Papua New Guinea
    Papua New Guinea
    (1)
  • Nepal
    Nepal
    (1)
  • Oman
    Oman
    (1)
  • Netherlands
    Netherlands
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Montenegro
    Montenegro
    (1)
  • Zimbabwe
    Zimbabwe
    (1)
  • Paraguay
    Paraguay
    (1)
  • Belgium
    Belgium
    (1)
  • Mozambique
    Mozambique
    (1)
  • Uganda
    Uganda
    (1)
  • Tunisia
    Tunisia
    (1)
  • Japan
    Japan
    (1)
  • Bahamas
    Bahamas
    (1)
  • Rwanda
    Rwanda
    (1)
  • Cameroon
    Cameroon
    (1)
  • Brazil
    Brazil
    (1)
  • Iran
    Iran
    (1)
  • Honduras
    Honduras
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Guatemala
    Guatemala
    (1)

Region

  • North America
    North America
    (291)
  • Europe
    Europe
    (695)
  • Asia Pacific
    Asia Pacific
    (789)
  • Oceania
    Oceania
    (400)
  • Middle East
    Middle East
    (34)
  • South America
    South America
    (90)
  • Central America
    Central America
    (13)
  • Africa
    Africa
    (45)

Hoteliers say

Hoteliers like GuestJoy for its ability to enhance guest engagement and generate additional revenue through tailored upselling before and during stays. The software is praised for its user-friendly nature and extensive email automation, which enhance operational efficiency and customer experience. It supports revenue growth through customizable offers and feedback mechanisms that significantly improve TripAdvisor rankings. Critiques include delays in email delivery and occasional issues with system upgrades needing more testing.

AI-generated from the text of customer reviews

Upselling Functionality
Customer Support and Onboarding
User Interface and Ease of Use
Customer Feedback and Survey
System Integration and Two-way Sync
Email Customization and Segmentation
System Updates and Testing
Online Check-in
Automation and Email Scheduling

Looking for specific info?

10

Channel manager

Assistant manager from 100 to 199 room Boutique in Genting Highlands (Malaysia)

Verified
1 months ago
Reliable system. Rate checking. Distribution channel. Up selling. Channel manager is a tool to connect to otas worldwide. Good system
Country Malaysia
Assistant manager
Large Hotel
Share review
Zidane from SiteMinder replied
Hi Sally, Thank you for your feedback! We’re happy to hear that you find the system reliable and appreciate the rate checking, worldwide OTAs connectivity, and up-selling features. We’ll pass along your suggestions about having a 30-day calendar view and an easier way to view distribution channels, as well as a summary report on OTAs, to our team for consideration. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane
10

Channel manager / Upselling Software

E-commerce from 100 to 199 room City Center Hotel in (Thailand)

Verified
1 months ago
Account very helpful hotel and support hotel a lot function for increase revenue to yield rate or update allotment for all online travel agent,can request train with system every time. "Site Minder offers many features to increase revenue,
Country Thailand
E-commerce
Large Hotel
Share review
Zidane from SiteMinder replied
Hi Measamol, Thank you for your thoughtful feedback! We’re delighted to hear that SiteMinder has been helpful in increasing your revenue and supporting your hotel with key functions like rate yielding and allotment management. We will certainly pass along your suggestion about sending email notifications for system issues and offering workshops with partners to keep them updated on new products. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane
10

Friendly System

Resident Manager from 50-74 room Boutique in Bangkok (Thailand)

Verified
1 months ago
Booking engin and Channel Manager are Easy and user friendly system with great support. Information are useful for operation. Account owner is fast and helpful.
Country Thailand
Resident Manager
Medium Hotel
Share review
Zidane from SiteMinder replied
Hi Methinee, Thank you for your wonderful feedback! We're glad to hear that you find our Booking Engine and Channel Manager easy to use and user-friendly, while appreciating our supportive team and useful operational information. We understand your suggestion about customised features for the booking engine and future products, and we will definitely consider this as we continue to develop our platform. Please feel free to reach out if there's anything else we can assist with. Best regards, Zidane
10

Good Support

Assistance Manager from 10 to 24 room Boutique in Chiang Mai (Thailand)

Verified
1 months ago
When there was a problem, the hotel contacted support and received quick assistance, solutions, and advice, which enabled the work to proceed correctly.
Country Thailand
Assistance Manager
Small Hotel
Share review
Zidane from SiteMinder replied
Hi Acharapohn, Thanks for your feedback! We're glad to hear that you had quick and helpful support when needed. We appreciate your suggestion for 24-hour Thai-speaking support, and we'll pass it on to our team to consider for future improvements. Thanks again for sharing! Kind Regards, Ereena
9

Siteminder Services & functionality

IT Manager from 25-49 room Limited Service & Budget Hotel in Fort Lauderdale (United States of America)

Verified
1 months ago
- Channel Managers & booking engine able to manage in single portal. - Very efficient on support. - All information able to see in one glance.
Country United States of America
IT Manager
Medium Hotel
Share review
Zidane from SiteMinder replied
Hi Kim, thank you for your feedback! We're glad to hear that you find value in managing both Channel Manager and Booking Engine in a single portal, appreciate our efficient support, and find the information display comprehensive at a glance. We understand your suggestions regarding interface log access and upselling channels. We'll certainly take these into consideration as we continue to enhance our platform. Please feel free to reach out if there's anything else we can assist with. Best regards, Zidane.
9

Good support team

Sales Rep from 100 to 199 room Bed & Breakfast & Inn in Ban Tai (Thailand)

Verified
2 months ago
Good support team in both Thai and English. Fast and accurate. They are responsive in email. and They will call back if the phone was disconnected.
Country Thailand
Sales Rep
Large Hotel
Share review
Zidane from SiteMinder replied
Hi Thunchanok, thank you for your feedback! We’re glad to hear that our support team has been responsive and helpful in both Thai and English, and that you appreciate the quick and accurate assistance especially with follow-up calls when needed. Your suggestion for more tools in the website builder is valuable. Your insights are incredibly helpful as we continue to improve our platform. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane.
10

Channel manager / Upselling Software

Director of Sales from 200 to 499 room Airport/Conference Hotel in Nakhon Si Thammarat (Thailand)

Verified
2 months ago
A lot function for increase revenue to yield rate or update allotment for all online travel agent, can request train with system every time. "SiteMinder offers many features to increase revenue, such as adjusting the yield rate or updating allotments across all online travel agents. You can also request system training at any time."
Country Thailand
Director of Sales
X-Large Hotel
Share review
Zidane from SiteMinder replied
Hi Kantimakorn, thank you for your feedback! We're pleased to hear that you find all our revenue management features helpful and appreciate the system training we provide. We understand your suggestion about system notifications and partner workshops. We'll continue to improve our services. If you need any further assistance, please don't hesitate to reach out. Warm regards, Zidane.
10

The service is very satisfying

sales & Marketing from 10 to 24 room Airport/Conference Hotel in Pejeng Kaja (Indonesia)

Verified
2 months ago
channel manager, website design, upselling software, Booking engine, rate shopping, hotel rate parity, guest messaging service, hotel metasearch management software
Country Indonesia
sales & Marketing
Small Hotel
Share review
Zidane from SiteMinder replied
Hi Ridwan, Thank you for your feedback! We're glad to hear that you’ve had a positive experience with our products. If you need further assistance or have any more feedback, please feel free to reach out. Warm regards, Zidane.
10

Good service

E-commerce from 100 to 199 room Bed & Breakfast & Inn in Mexico City (Mexico)

Verified
3 months ago
The management of the extranet is easy, there are no connection problems with the channel manager and when you have questions, the chat resolves the issues, the service is just a little slow.
Country Mexico
E-commerce
Large Hotel
Share review
Zidane from SiteMinder replied
Hi Alicia, thank you for your feedback! We're glad to hear that you find the extranet management easy and the chat support helpful. We appreciate your suggestions for more training for new users, enhancing the mobile app, and hosting events in Mexico City to support hoteliers. We’ll certainly take these ideas into consideration for future improvements. If you need any further assistance, please don’t hesitate to reach out. Warm regards, Zidane.
10

Channel Manager

Reservations Manager from 200 to 499 room Bed & Breakfast & Inn in Mangere (New Zealand)

Verified
3 months ago
Raven was a star - answered all my questions and showed me step by step on how to action my request asap
Country New Zealand
Reservations Manager
X-Large Hotel
Share review
Zidane from SiteMinder replied
HI Ofo, Thank you for your feedback! We're thrilled to hear that Raven provided excellent support and guided you step by step to resolve your request quickly. We appreciate your understanding regarding the phone wait time and are glad that all your questions were answered once connected. If you need any further assistance, please don’t hesitate to reach out. Warm regards, Zidane.
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

SiteMinder provides an effective and reliable integration with our PMS, enabling our mutual clients to manage their channels seamlessly and efficiently. We have excellent success stories from shared clients who highlight the platform’s stability and functionality.

by Liliana Moreira Ascensão (Host Hotel Systems) on January 12, 2025

Question:

What differentiates this product or service from the competition?

Answer:

The SiteMinder team is highly responsive and professional, with excellent customer service and quick support. Our shared clients are very satisfied with the results and the ease of use of the platform.

by Liliana Moreira Ascensão (Host Hotel Systems) on January 12, 2025

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you’re considering SiteMinder, my advice is to fully leverage its seamless integration capabilities with your PMS and other systems. Focus on setting up the Channel Manager properly to ensure real-time updates and maximize revenue opportunities across all your channels. It’s a reliable tool that can significantly streamline your operations and improve your online distribution strategy.

by Liliana Moreira Ascensão (Host Hotel Systems) on January 12, 2025

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