SiteMinder Guest Engagement (Upselling)
4.7 (131 REVIEWS)
HT Score
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Estefanía, Liliana, Christoph + 128 more experts recommend SiteMinder
Read RecommendationsSiteMinder Guest Engagement (Upselling)
Ranked 4 (out of 65) in Upselling Software
Enhance your guests experience and drive revenue beyond the room
92% recommended by 2319 hotels
Viceroy, Hyatt, Minor Hotels & 2316 others
What is SiteMinder?
Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
SiteMinder Guest Engagement (Upselling) is a powerful guest engagement and upselling platform designed to help hoteliers drive additional revenue and enhance guest experiences. This software allows hotels to offer a limitless range of add-ons and customized offerings before and during a guest's stay. With its user-friendly interface and extensive email automation capabilities, it simplifies operational workflows while maximizing upselling opportunities. Tailored offers not only generate extra income but also improve guest satisfaction and feedback, potentially boosting your hotel's reputation on platforms like TripAdvisor. By integrating seamlessly into your current business operations, SiteMinder Guest Engagement (Upselling) supports your revenue growth and elevates overall guest engagement.
Powered by AI
Capabilities
Revenue beyond the room
Revenue beyond the room
Drive additional revenue with upsell opportunities to your guests. Offer an unlimited range of add-ons and offerings to select from prior-to and during their stay.
Engaging emails
Engaging emails
Create emails with charm and impact, communicating with your guests from pre- to post-stay. Own and grow the relationship, to keep the return visits ticking over.
Personalised Offers
Personalised Offers
Impress your guests and increase chances of conversion with offers custom-made to suit your guests interests, travel situation, and type of stay.
Digital Directory
Digital Directory
Share all your property has to offer guests. Build and easily maintain a digital compendium to inform and inspire guests during their stay.
Rich Reporting
Rich Reporting
Know what’s working at a glance, with simple yet thorough performance reports.
Features
Content Management
4/5 features
Customer Profiles
4/5 features
Guest Communication
4/5 features
Fulfillment & Payments
4/5 features
Analytics/Reporting
4/5 features
Multi-Prop Management
4/5 features
Other
0/1 features
Available Add-ons & Modules
CRM
Hotel CRM & Email Marketing
With Guest Engagement you can be more efficient with digitally-enabled experiences. Be mor...
Guest Surveys
Guest Survey Software
Know how your guests feel with private surveys and enable happy guests to easily leave a r...
Upselling
Upselling Software
Reach out to your guests with upsell offers tailored to them before they arrive at your pr...
Check-in
Contactless Check-in
Help reduce lines in your reception by having your guests check in from their mobile devic...
Guest Directory
Hotel Guest Apps
Give your guests a convenient way to check in online — with simple ID upload, digital sign...
SiteMinder Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, SiteMinder Guest Engagement (Upselling) is the #4 most trending product in the Upselling Software category (out of 65) and the #114 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
SiteMinder Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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SiteMinder Case Studies
SiteMinder fuels online booking growth and operational peace of mind for Wapa di Ume
Gianyar (Indonesia)
Aligned Corporate Residences runs four locations seamlessly with SiteMinder.
Mackay (Australia)
Corporate Living Accommodation simplifies operations and enhances the guest experience with SiteMinder
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Hotel Palau Fugit maximises productivity and sales with SiteMinder
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Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20%
Kecamatan Kuta (Indonesia)
Mutiara Carita achieves major direct bookings surge thanks to SiteMinder
Pandeglang (Indonesia)
Grupo Premium tackles the challenge of portfolio optimisation with SiteMinder
Malaga (Spain)
Deutsches Haus saves three hours of work every day with SiteMinder
Bonn (Germany)
The office in your pocket: SiteMinder and 3RPMS transform everyday operations at Hotel Hirsch 1783
Bodenseekreis (Germany)
Potato Head Suites & Studios enjoys a booking surge of up to 38% thanks to SiteMinder
Kerobokan Kelod (Bali)
SiteMinder successfully helps Urban Rest expand global footprint and streamline operations
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SiteMinder helps Infinity8 Bali develop easy strategies for success
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Grün Resorts Bali relies on SiteMinder to support rapid growth
Pecatu (Indonesia)
Smoky Mountain Resorts finds large-scale business management a breeze with SiteMinder
Pigeon Forge (United States of America)
City Oasis Inn finds perfect partner with SiteMinder’s smart platform
Townsville (Australia)
SiteMinder supports Invergarry Hotel’s improved guest experience
Invergarry (United Kingdom)
Brady Hotels & Apartments gains game-changing support and success with SiteMinder
Melbourne (Australia)
Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings
Kedewatan (Bali)
Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder
Kuta (Bali)
Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder
Berlin (Germany)
The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform
Salzburg (Austria)
Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder
Payangan (Indonesia)
How Villa Italia profited from switching to SiteMinder’s channel manager
Munich (Germany)
Palladium Hotel Group accelerates its growth with SiteMinder
Sant Antoni de Portmany (Balearic Islands)
Town Hotel optimises online distribution and efficiency with SiteMinder
Kreisfreie Stadt Wiesbaden (Germany)
Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder
Lamai Beach (Thailand)
Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder
Dangast (Germany)
Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy
Bilbao (Spain)
SiteMinder helps Hotel Kragemann generate more direct bookings with less effort
Aachen (Germany)
Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder
Tubsai (Thailand)
The Phala Group Optimise Channel Management and Boost Revenue
Sanur (Bali)
Hotel Amicizia improves room management with SiteMinder
Rimini (Italy)
Qunci Villas enjoys the great benefits of hotel integration with SiteMinder
Mangsit (Indonesia)
Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform
Kuching (Malaysia)
Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.
Mu Si (Thailand)
SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.
Cha-am (Thailand)
Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property
Tagum City (Philippines)
Olive House Apartments solve overbookings with SiteMinder and see direct revenue success
Ogunquit (United States of America)
HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels
Ratsada (Thailand)
TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property
Sydney (Australia)
PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property
London (United Kingdom)
How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property
Melbourne (Australia)
La Flora Group is confident it has found a lasting solution with SiteMinder
Khao Lak (Thailand)
The RuMa Hotel and Residences chose SiteMinder and never looked back
Kuala Lumpur (Malaysia)
Fuli Hot Spring Resort has all boxes ticked with SiteMinder
Yuchi (Taiwan)
Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder
Kecamatan Kuta (Indonesia)
References
"From the front office and reservations, to our revenue, sales and marketing teams, the Hotel App Store can help us to reach all our guests in a more convenient way and guide us towards more efficient customer service."
Melanie Joice Agrimano
Revenue manager @
"The Hotel App Store is a great opportunity to find ready-made solutions we haven't thought of or are unable to find. It has become a trusted marketplace for services that, under normal circumstances, would come with the hassle of extra developments and integrations."
Nuno Sacramento
e-commerce Manager @
"After a competitive review of the world’s leading channel management systems, we chose SiteMinder’s Channel Manager as the product that could provide us with an unmatched competitive edge. It is business critical in today’s rapidly changing distribution landscape to have disparate systems connected via a robust and reliable platform."
Bernd Mauritz
Revenue Systems & Project Manager @
GCH Hotel Group
"The power SiteMinder’s Channel Manager gives to us to access both local and global markets is unsurpassed, and it’s the reason it is the leader in the market today. Supported by the company’s local customer service, SiteMinder’s Channel Manager has empowered our hotel business to increase year-on-year room nights by 45 percent and year-on-year revenue by 33 percent, while significantly reducing the cost of acquiring guests."
Max Herbst
Head of Revenue Management @
DORMERO Hotel Berlin Ku'damm
"SiteMinder’s Channel Manager has given us direct access to new distribution channels through which we can now sell our over-300 rooms. And best of all, the updates from our property management system to those channels works two ways – in real-time – so we can optimize and sell our rooms right up to the last minute without any fear of being overbooked."
José Morilla
Commercial Director @
Casa Palacio Maria Luisa - Jerez
Featured Customers
More Products by SiteMinder
Hotelier Rating
Looking for specific info?
10
The best ally for your hotel
Revenue manager from 75-99 room City Center Hotel in Cartagena (Colombia)
Verified
3 days ago
Connectivity, simplicity and self-management make it the perfect tool to achieve your goals. This is not all, the human quality and the accompaniment are unsurpassed. You simplified your life with a dynamic connectivity. As complex as your tariff structure is, SiteMinder will make your life easier.
Colombia
Colombia
Revenue manager
Large Hotel
10
Channel manager
Assistant manager from 100 to 199 room Boutique in Genting Highlands (Malaysia)
Verified
3 months ago
Reliable system. Rate checking. Distribution channel. Up selling. Channel manager is a tool to connect to otas worldwide. Good system
Malaysia
Malaysia
Assistant manager
Large Hotel
10
Channel manager / Upselling Software
E-commerce from 100 to 199 room City Center Hotel in (Thailand)
Verified
3 months ago
Account very helpful hotel and support hotel a lot function for increase revenue to yield rate or update allotment for all online travel agent,can request train with system every time. "Site Minder offers many features to increase revenue,
Thailand
Thailand
E-commerce
Large Hotel
10
Friendly System
Resident Manager from 50-74 room Boutique in Bangkok (Thailand)
Verified
4 months ago
Booking engin and Channel Manager are Easy and user friendly system with great support. Information are useful for operation. Account owner is fast and helpful.
Thailand
Thailand
Resident Manager
Medium Hotel
10
Good Support
Assistance Manager from 10 to 24 room Boutique in Chiang Mai (Thailand)
Verified
4 months ago
When there was a problem, the hotel contacted support and received quick assistance, solutions, and advice, which enabled the work to proceed correctly.
Thailand
Thailand
Assistance Manager
Small Hotel
9
Siteminder Services & functionality
IT Manager from 25-49 room Limited Service & Budget Hotel in Fort Lauderdale (United States of America)
Verified
4 months ago
- Channel Managers & booking engine able to manage in single portal. - Very efficient on support. - All information able to see in one glance.
United States of America
United States of America
IT Manager
Medium Hotel
9
Good support team
Sales Rep from 100 to 199 room Bed & Breakfast & Inn in Ban Tai (Thailand)
Verified
4 months ago
Good support team in both Thai and English. Fast and accurate. They are responsive in email. and They will call back if the phone was disconnected.
Thailand
Thailand
Sales Rep
Large Hotel
10
Channel manager / Upselling Software
Director of Sales from 200 to 499 room Airport/Conference Hotel in Nakhon Si Thammarat (Thailand)
Verified
4 months ago
A lot function for increase revenue to yield rate or update allotment for all online travel agent, can request train with system every time. "SiteMinder offers many features to increase revenue, such as adjusting the yield rate or updating allotments across all online travel agents. You can also request system training at any time."
Thailand
Thailand
Director of Sales
X-Large Hotel
10
The service is very satisfying
sales & Marketing from 10 to 24 room Airport/Conference Hotel in Pejeng Kaja (Indonesia)
Verified
5 months ago
channel manager, website design, upselling software, Booking engine, rate shopping, hotel rate parity, guest messaging service, hotel metasearch management software
Indonesia
Indonesia
sales & Marketing
Small Hotel
10
Good service
E-commerce from 100 to 199 room Bed & Breakfast & Inn in Mexico City (Mexico)
Verified
5 months ago
The management of the extranet is easy, there are no connection problems with the channel manager and when you have questions, the chat resolves the issues, the service is just a little slow.
Mexico
Mexico
E-commerce
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
This robust channel manager allows the hotelier to manage availability and rates from one place, saving time and avoiding errors. In addition, through this connection, Mirai's reservation system automatically notifies the Channel Manager of reservations and cancellations.
Showing all answers to: "What does this product or service do well?"
This robust channel manager allows the hotelier to manage availability and rates from one place, saving time and avoiding errors. In addition, through this connection, Mirai's reservation system automatically notifies the Channel Manager of reservations and cancellations.
SiteMinder provides an effective and reliable integration with our PMS, enabling our mutual clients to manage their channels seamlessly and efficiently. We have excellent success stories from shared clients who highlight the platform’s stability and functionality.
SiteMinder excels at simplifying hotel distribution. It ensures properties of all sizes can seamlessly connect to countless channels, maximizing visibility and revenue while minimizing manual work. And it's leading the way in Distribution.
SiteMinder helps hoteliers and hosts all over the world to easily manage their bookings, to keep track of all the different booking channels and to optimize their revenue. In addition, SiteMinder offers integrations with an impressive amount of different software tools for hoteliers.
The Siteminder Channel Manager is reliable, easy to use and offers great support. The new platform is a definite improvement and easy to navigate. It is very handy to have Direct Booking alongside all other Channels.
Question:
What differentiates this product or service from the competition?
Answer:
Siteminder's channel manager offers a global reach with a large number of distribution channels, as well as a powerful, intuitive and easy-to-use interface. In addition, it is a solution for different types of properties.
Showing all answers to: "What differentiates this product or service from the competition?"
Siteminder's channel manager offers a global reach with a large number of distribution channels, as well as a powerful, intuitive and easy-to-use interface. In addition, it is a solution for different types of properties.
The SiteMinder team is highly responsive and professional, with excellent customer service and quick support. Our shared clients are very satisfied with the results and the ease of use of the platform.
Their global reach and robust network of integrations and connected channels are unmatched. SiteMinder’s platform is reliable, scalable, and constantly evolving, making it a go-to choice for hoteliers worldwide.
What stands out is SiteMinder's flexibility. Not only that every hotelier will find what they need to make their business thrive from SiteMinder's solutions, but also from a partner perspective. Working with SitMinder has always been a pleasure, the whole team is always friendly and accommodating.
The biggest difference our team finds is with the support - we can ring and be guaranteed to get help at the other of the line and we have a dedicated email address to help us out also. We find that Siteminder delivers on the promises being made.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would definitely recommend hotels to consider Siteminder as an option to manage availability, inventory and prices for their hotels. A tool with a wide range of integrated channels from all over the world and for all types of properties.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I would definitely recommend hotels to consider Siteminder as an option to manage availability, inventory and prices for their hotels. A tool with a wide range of integrated channels from all over the world and for all types of properties.
If you’re considering SiteMinder, my advice is to fully leverage its seamless integration capabilities with your PMS and other systems. Focus on setting up the Channel Manager properly to ensure real-time updates and maximize revenue opportunities across all your channels. It’s a reliable tool that can significantly streamline your operations and improve your online distribution strategy.
Dive into their marketplace offerings. SiteMinder isn't just a channel manager—it's a powerful ecosystem for maximizing your property's potential. Use their tools fully to transform your distribution strategy.
Check out SiteMinder and just ask the team what they would recommend for your individual business. They are the experts for optimizing your occupancy rate and will surely help you. With a free trial and demos, they really make it easy for interested hosts to discover their software.
Make the right decision for your business the first time. Other systems may be considered more affordable but ask if they can offer the same level of support, comprehensive features and continual product enhancements as what you will get when choosing Siteminder.
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“No One Is Pushing the Hotel Industry to Change Faster than the Savvy Indian Traveler”: SiteMinder
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3 months ago
Singaporean Travelers the Most Likely to Travel Internationally in 2025: New SiteMinder Report
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3 months ago
Return of International Travel Drives up Hotel Bookings for Christmas: SiteMinder
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2024 SiteMinder Partner Awards Spotlight Hotels’ Growing Need for Simplification at WTM London
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Aligned Corporate Residences runs four locations seamlessly with SiteMinder.
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Potato Head Suites & Studios enjoys a booking surge of up to 38% thanks to SiteMinder
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5 months ago
SiteMinder Pioneers Mobile-First Intelligence, Partners with IDeaS to Make Dynamic Revenue Management Accessible to All Hotels
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7 months ago
US Open Finals Weekend Drives 16% Spike in New York City Hotel Rates: SiteMinder
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7 months ago
Wowcher Partners with SiteMinder to Offer a Wider Range of Exceptional Hotel Deals
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8 months ago
Renowned Spanish Hotel Brand Globales Adopts SiteMinder Revenue Technology Across 54-Property Portfolio
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8 months ago
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8 months ago
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8 months ago
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8 months ago
Measuring the Impact of the 2024 Olympics on France’s Hotels
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Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder
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1 year ago
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1 year ago
Hotel Reservations in Spain the Highest in Five Years for December: SiteMinder
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1 year ago
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1 year ago
SiteMinder’s 2023 Partner of the Year Awards Spotlight Accommodation’s Behind-the-Scenes Powerhouses
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1 year ago
Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder
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1 year ago
How Villa Italia profited from switching to SiteMinder’s channel manager
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1 year ago
Palladium Hotel Group accelerates its growth with SiteMinder
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1 year ago
Town Hotel optimises online distribution and efficiency with SiteMinder
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1 year ago
Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder
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1 year ago
Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder
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1 year ago
Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy
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1 year ago
SiteMinder helps Hotel Kragemann generate more direct bookings with less effort
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1 year ago
Global Research By SiteMinder Reveals Travelers From Asia, Latin America Lead In Intent, Bleisure, Digitization
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1 year ago
Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder
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1 year ago
SiteMinder to Run Global Webinar Series with Insights From the Largest Consumer Research on Accommodation
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1 year ago
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1 year ago
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2 years ago
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2 years ago
Qunci Villas enjoys the great benefits of hotel integration with SiteMinder
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2 years ago
Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform
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2 years ago
Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.
SiteMinder
2 years ago
SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.
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2 years ago
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2 years ago
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2 years ago
PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property
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How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property
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The RuMa Hotel and Residences chose SiteMinder and never looked back
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Fuli Hot Spring Resort has all boxes ticked with SiteMinder
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Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder
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2 years ago
Global Hotel Tech Leader SiteMinder Expands Hotel Commerce Platform with Acquisition of GuestJoy
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2 years ago
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3 years ago
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3 years ago
SiteMinder, Hopper Partner to Fuse Benefits of Online Commerce and Travel Fintech for Hotels
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3 years ago
SiteMinder’s Top 12 Hotel Booking Revenue Makers of 2021 Reveal Commerce Strategies Now More Holistic
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3 years ago
2021 SiteMinder Partner of the Year Awards Spotlight Hotel Industry Transformation
SiteMinder
3 years ago
SiteMinder Debuts on the ASX with Oversubscribed AU$627M IPO and AU$1.36B Market Capitalisation
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3 years ago
SiteMinder Partners With Digital Marketing Leaders To Open Up The Full Direct Booking Opportunity For Hotels
SiteMinder
3 years ago
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3 years ago
German Hotel Bookings Lead Europe’s Growth Rate, Are Back To Outpacing The Global Average
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3 years ago
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3 years ago
SiteMinder: Pandemic Has Only Intensified Enthusiasm For Travel Among Spaniards, Hotels Must Be Ready
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3 years ago
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3 years ago
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4 years ago
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4 years ago
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4 years ago
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4 years ago
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4 years ago
SiteMinder: ‘Domestic Travel Requires New Strategies From Thailand’s Hoteliers’
SiteMinder
4 years ago
SiteMinder Study: 90 Percent Of Spaniards Will Travel Domestically By 2021 Year End
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4 years ago
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SiteMinder
4 years ago
SiteMinder Report: Travel Desires Outweigh Safety Concerns For The Post-COVID Hotel Guest
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5 years ago
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SiteMinder
5 years ago
Global Hotel Technology Leader SiteMinder Opens Berlin Office To Unlock Continental Europe
SiteMinder
5 years ago
SiteMinder Breaks Through Billion-Dollar Valuation, Raises New Capital to Fuel Global Growth
SiteMinder
5 years ago
SiteMinder Delivers its 100 Millionth Hotel Booking of 2019
SiteMinder
5 years ago
SiteMinder launches the Hotel App Store
SiteMinder
5 years ago
NEHÔ Group appoints SiteMinder to bridge hotel management and guests as it eyes further growth
SiteMinder
5 years ago
SiteMinder partners with HotelSwaps, enables boutique and luxury hotels to trade unsold inventory
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5 years ago
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5 years ago
apaleo partners with SiteMinder to create an open world for hotels
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