SiteMinder Guest Engagement (Upselling)

4.8 (119 REVIEWS)

HTR Score icon
HT Score  
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Alexandra, John, Arina + 102 more experts recommend SiteMinder

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SiteMinder Guest Engagement (Upselling)

4.8 (119 REVIEWS)

Ranked 5 (out of 62) in Upselling Software

Enhance your guests experience and drive revenue beyond the room

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Ratings Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SiteMinder Guest Engagement (Upselling) is the #5 most trending product in the Upselling Software category (out of 62) and the #171 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
84 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About SiteMinder Guest Engagement (Upselling)
Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
Guest Engagement upsell brings a data-driven approach to hotel sales. It enables hotels to engage with guests even before they arrive at the hotel. You can finally predict what kind of services your guests want. Thanks to a powerful segmentation you can choose what type of offer you want to offer to your upcoming guests and when you want to send this offer. This results in increased revenue, improved guest satisfaction, and more quality reviews.

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Capabilities

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SiteMinder doesn’t have any benefits or use cases available

Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Available Add-ons & Modules

CRM

Hotel CRM & Email Marketing
With GuestJoy you can be more efficient with digitally-enabled experiences. Be more personalized with every guest from booking to check out.

PREMIUM ADD-ON

Guest Surveys

Guest Surveys & Feedback
Know how your guests feel with private surveys and enable happy guests to easily leave a review on TripAdvisor or Google.

INCLUDED

Upselling

Upselling Software
Reach out to your guests with upsell offers tailored to them before they arrive at your property. Impress and delight your guests with upgrades, services, and products that will enhance their stay with you, all while maximising revPAR - without your team doing a single thing!

INCLUDED

Check-in

Contactless Check-in
Help reduce lines in your reception by having your guests check in from their mobile device. No app required - a faster, safer check-in makes for a happier guest!

INCLUDED

Guest Directory

Hotel Guest Apps
Give your guests a convenient way to check in online — with simple ID upload, digital signature, and a Ts & Cs check.

INCLUDED

Pricing

Pricing Available By Request

SiteMinder has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

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33

Success Stories

5

References

10

Featured Customers

Success Stories

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Terracotta Hotel & Resort unlocks direct bookings and efficiency with SiteMinder

Thành phố Đà Lạt (Vietnam)

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SiteMinder and Fusion Hotel Group: A recipe for success in hospitality

(Vietnam)

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Golden Lisbon Hotel boosts bookings, revenue, and efficiency with SiteMinder’s platform

Santa Maria Maior (Portugal)

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How SiteMinder saves time and improves The Kaleidoscope Collection’s revenue processes

(United Kingdom)

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Abbey Hotel Roscommon saves hours of work and optimises distribution with SiteMinder

Roscommon (Ireland)

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Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

Kreisfreie Stadt Berlin (Germany)

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The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

Salzburg (Austria)

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Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder

Payangan (Indonesia)

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How Villa Italia profited from switching to SiteMinder’s channel manager

Main-Spessart (Germany)

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Palladium Hotel Group accelerates its growth with SiteMinder

Sant Antoni de Portmany (Spain)

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Town Hotel optimises online distribution and efficiency with SiteMinder

Kreisfreie Stadt Wiesbaden (Germany)

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Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

(Thailand)

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Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

Friesland (Germany)

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Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

Bilbo (Spain)

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SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

Aachen (Germany)

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Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

Tubsai (Thailand)

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The Phala Group Optimise Channel Management and Boost Revenue

Kecamatan Denpasar Selatan (Indonesia)

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Hotel Amicizia improves room management with SiteMinder

Rimini (Italy)

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Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

Batu Layar (Indonesia)

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Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

Kuching (Malaysia)

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Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

Tambon Mu Si (Thailand)

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SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

Tambon Cha-am (Thailand)

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Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

แขวง คลองเตย (Thailand)

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Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Šimuni (Croatia)

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HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Tambon Ratsada (Thailand)

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TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

Ultimo (Australia)

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PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

(United Kingdom)

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How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

Southbank (Australia)

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La Flora Group is confident it has found a lasting solution with SiteMinder

Tambon Khuekkhak (Thailand)

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The RuMa Hotel and Residences chose SiteMinder and never looked back

Kuala Lumpur (Malaysia)

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V8 Hotel Koln at MOTORWORLD accelerates success with SiteMinder

Kreisfreie Stadt Köln (Germany)

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Fuli Hot Spring Resort has all boxes ticked with SiteMinder

D350 (China)

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Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

Kecamatan Kuta (Indonesia)

Popularity by Segment

Size

179 | X-Small (1-9 room)

293 | Small (10-24 room)

513 | Medium (25-74 room)

462 | Large (75-199 room)

368 | X-Large (200+ room)

Country

306 | Spain

285 | Australia

196 | Thailand

133 | United States of America

104 | Indonesia

82 | Mexico

72 | United Kingdom

70 | New Zealand

59 | Vietnam

50 | Malaysia

40 | Philippines

40 | Ireland

39 | Germany

39 | Portugal

39 | France

34 | Cambodia

23 | Estonia

22 | Singapore

21 | Canada

21 | Finland

19 | Italy

17 | South Africa

16 | Colombia

15 | Czech Republic

14 | Hong Kong

14 | Hungary

13 | Iceland

12 | Costa Rica

11 | Laos

10 | Switzerland

10 | Taiwan

10 | Austria

9 | Argentina

8 | Chile

8 | United Arab Emirates

8 | Fiji

8 | Latvia

7 | Ecuador

6 | Turkey

6 | Dominican Republic

6 | Greece

6 | India

6 | Sweden

6 | Poland

5 | Netherlands

5 | Denmark

4 | Norway

4 | Morocco

4 | Saint Martin (French part)

4 | Pakistan

4 | Sri Lanka

4 | Malta

4 | Belize

4 | Egypt

4 | Cyprus

3 | Cook Islands

3 | China

3 | Tanzania

3 | Romania

3 | Croatia

3 | Myanmar

3 | Uruguay

3 | Peru

3 | Slovenia

3 | Panama

2 | Jersey

2 | Aruba

2 | Andorra

2 | Vanuatu

2 | Georgia

2 | Bangladesh

2 | Maldives

2 | Namibia

2 | Kenya

2 | Nigeria

2 | Jamaica

1 | Zimbabwe

1 | Guam

1 | Sierra Leone

1 | Samoa

1 | Japan

1 | Puerto Rico

1 | Bahamas

1 | Qatar

1 | Bermuda

1 | Guatemala

1 | Venezuela

1 | Honduras

1 | Gibraltar

1 | Brazil

1 | Cameroon

1 | Rwanda

1 | Seychelles

1 | Tunisia

1 | Uganda

1 | Mozambique

1 | Belgium

1 | Zambia

1 | Montenegro

1 | Saudi Arabia

1 | Norfolk Island

1 | Macau

1 | Paraguay

1 | Ukraine

Type

398 | Resorts

376 | Luxury Hotels

360 | Boutiques

285 | City Center Hotels

241 | Bed & Breakfast & Inns

214 | Branded Hotels

142 | Extended Stay & Serviced Apartments

131 | Hostels

115 | Motels

115 | Vacation Rentals & Villas

75 | Limited Service & Budget Hotels

41 | RV Parks & Campgrounds

33 | Airport/Conference Hotels

9 | Casinos

Region

725 | Europe

562 | Asia Pacific

371 | Oceania

236 | North America

66 | South America

39 | Africa

26 | Middle East

21 | Central America

Category

1804 | Channel Managers

916 | Booking Engine

248 | Rate Shopping & Market Intelligence

234 | Website Design

119 | Upselling Software

103 | Hotel Rate Parity

91 | Hotel Metasearch Management Software

91 | Guest Messaging Software

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Hotelier Rating

Excellent
1598
Very Good
267
Average
108
Poor
42
Terrible
34

Property Size

  • X-Small (179)
  • Small (293)
  • Medium (513)
  • Large (462)
  • X-Large (368)

Country

  • Spain
    Spain
    (306)
  • Australia
    Australia
    (285)
  • Thailand
    Thailand
    (196)
  • United States of America
    United States of America
    (133)
  • Indonesia
    Indonesia
    (104)
  • Mexico
    Mexico
    (82)
  • United Kingdom
    United Kingdom
    (72)
  • New Zealand
    New Zealand
    (70)
  • Vietnam
    Vietnam
    (59)
  • Malaysia
    Malaysia
    (50)
  • Philippines
    Philippines
    (40)
  • Ireland
    Ireland
    (40)
  • Germany
    Germany
    (39)
  • Portugal
    Portugal
    (39)
  • France
    France
    (39)
  • Cambodia
    Cambodia
    (34)
  • Estonia
    Estonia
    (23)
  • Singapore
    Singapore
    (22)
  • Canada
    Canada
    (21)
  • Finland
    Finland
    (21)
  • Italy
    Italy
    (19)
  • South Africa
    South Africa
    (17)
  • Colombia
    Colombia
    (16)
  • Czech Republic
    Czech Republic
    (15)
  • Hong Kong
    Hong Kong
    (14)
  • Hungary
    Hungary
    (14)
  • Iceland
    Iceland
    (13)
  • Costa Rica
    Costa Rica
    (12)
  • Laos
    Laos
    (11)
  • Switzerland
    Switzerland
    (10)
  • Taiwan
    Taiwan
    (10)
  • Austria
    Austria
    (10)
  • Argentina
    Argentina
    (9)
  • Chile
    Chile
    (8)
  • United Arab Emirates
    United Arab Emirates
    (8)
  • Fiji
    Fiji
    (8)
  • Latvia
    Latvia
    (8)
  • Ecuador
    Ecuador
    (7)
  • Turkey
    Turkey
    (6)
  • Dominican Republic
    Dominican Republic
    (6)
  • Greece
    Greece
    (6)
  • India
    India
    (6)
  • Sweden
    Sweden
    (6)
  • Poland
    Poland
    (6)
  • Netherlands
    Netherlands
    (5)
  • Denmark
    Denmark
    (5)
  • Norway
    Norway
    (4)
  • Morocco
    Morocco
    (4)
  • Saint Martin (French part)
    Saint Martin (French part)
    (4)
  • Pakistan
    Pakistan
    (4)
  • Sri Lanka
    Sri Lanka
    (4)
  • Malta
    Malta
    (4)
  • Belize
    Belize
    (4)
  • Egypt
    Egypt
    (4)
  • Cyprus
    Cyprus
    (4)
  • Cook Islands
    Cook Islands
    (3)
  • China
    China
    (3)
  • Tanzania
    Tanzania
    (3)
  • Romania
    Romania
    (3)
  • Croatia
    Croatia
    (3)
  • Myanmar
    Myanmar
    (3)
  • Uruguay
    Uruguay
    (3)
  • Peru
    Peru
    (3)
  • Slovenia
    Slovenia
    (3)
  • Panama
    Panama
    (3)
  • Jersey
    Jersey
    (2)
  • Aruba
    Aruba
    (2)
  • Andorra
    Andorra
    (2)
  • Vanuatu
    Vanuatu
    (2)
  • Georgia
    Georgia
    (2)
  • Bangladesh
    Bangladesh
    (2)
  • Maldives
    Maldives
    (2)
  • Namibia
    Namibia
    (2)
  • Kenya
    Kenya
    (2)
  • Nigeria
    Nigeria
    (2)
  • Jamaica
    Jamaica
    (2)
  • Zimbabwe
    Zimbabwe
    (1)
  • Guam
    Guam
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Samoa
    Samoa
    (1)
  • Japan
    Japan
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Bahamas
    Bahamas
    (1)
  • Qatar
    Qatar
    (1)
  • Bermuda
    Bermuda
    (1)
  • Guatemala
    Guatemala
    (1)
  • Venezuela
    Venezuela
    (1)
  • Honduras
    Honduras
    (1)
  • Gibraltar
    Gibraltar
    (1)
  • Brazil
    Brazil
    (1)
  • Cameroon
    Cameroon
    (1)
  • Rwanda
    Rwanda
    (1)
  • Seychelles
    Seychelles
    (1)
  • Tunisia
    Tunisia
    (1)
  • Uganda
    Uganda
    (1)
  • Mozambique
    Mozambique
    (1)
  • Belgium
    Belgium
    (1)
  • Zambia
    Zambia
    (1)
  • Montenegro
    Montenegro
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Norfolk Island
    Norfolk Island
    (1)
  • Macau
    Macau
    (1)
  • Paraguay
    Paraguay
    (1)
  • Ukraine
    Ukraine
    (1)

Region

  • North America
    North America
    (236)
  • Europe
    Europe
    (725)
  • Asia Pacific
    Asia Pacific
    (562)
  • Oceania
    Oceania
    (371)
  • Middle East
    Middle East
    (26)
  • South America
    South America
    (66)
  • Central America
    Central America
    (21)
  • Africa
    Africa
    (39)
10

The most user friendly channel manager

Revenue manager from 100 to 199 room Resort in Laulasmaa (Estonia)

Verified
3 months ago
I have been using Siteminder for years. It is the most convenient and user-friendly channel manager. Visually appealing and intuitive content. Good job!
Country Estonia
Revenue manager
Large Hotel
Khogulan from SiteMinder replied
Hi Kairi, A huge thanks to you for taking the time to let us know about your remarkable experience with SiteMinder and for being with us all these years. Our platform and solutions were created to transform the lives of hoteliers looking to enhance their online presence and revenue management, by being user-friendly, easy to operate, and powerful enough to manage your hotel business flawlessly. Knowing we have helped make your day easier truly affirms our core mission. You may consider perusing https://learn.siteminder.com/s/ where you can find numerous articles and video tutorials carefully created to help you make the best use of our platform. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to provide you with excellent service and support for the years to come. Thanks! Khogulan
9

Helps to save time but increase revenue

Group Director of Revenue & Reservations Management from 50-74 room Boutique in Tallinn (Estonia)

Verified
4 months ago
The product is important to us to save time for receptionists as we can upsell in advance and don't have to spend the time for that on check-in. Receptionists tend to hurry through the check-in procedure on busy days and in this case GuestJoy would help to grow our ancillary revenue. This has been important during the last year as employmen...
Country Estonia
Group Director of Revenue & Reservations Management
Medium Hotel
10

The best System ever worked with .#Channel Manager # Booking Engine

front office Manager from 25-49 room Boutique in Lusaka (Zambia)

Verified
4 months ago
The System helps us a lot with our daily operation and very easy to navigate through. It also gives notification encase the booking has filled to pull through to hotel PMS system.
Country Zambia
front office Manager
Medium Hotel
Khogulan from SiteMinder replied
Hi, Thank you for your 5-star review! It is great to hear of your pleasant experience with Channel Manager's ease of navigation which has made your daily operations efficient. We are pleased that Guest Engagement has automated your pre and post-stay email reminders to your guests. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to provide you with excellent service and support for years to come! To your success, Khogulan
9

SiteMinder is tools valued recommend to friend or colleague,it is advisable to conduct thorough research and evaluate their offerings based on your specific needs and requirements. This will ensure that you can make an informed. Recommendation that aligns with unique circumstances.

Senior Sales Manager from 200 to 499 room Luxury Hotel in (Thailand)

Verified
4 months ago
SiteMinder is a highly assistant hotel technology industry provide a comprehensive suite of solutions for hotel management, distribution, and online bookings.
Country Thailand
Senior Sales Manager
X-Large Hotel
Khogulan from SiteMinder replied
Hi Kobkaeo, Thank you for your positive review! It is great to hear of your pleasant experience with SiteMinder's comprehensive array of solutions for hotel management. Your review is a great testament to how hoteliers can boost their hotel business today - by taking advantage of our user-friendly, simple, and yet powerful products. We truly appreciate your kind words and feedback on Guest Engagement. That's exactly what we hope to achieve, by taking the complexity out of your daily hotel operations so you can focus on providing an exceptional guest experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to provide you with excellent service and support for years to come! To your success, Khogulan
7

Good Chanel Manager to connected many OTA

Resort executive from 75-99 room Resort in (Indonesia)

Verified
4 months ago
The Chanel Manager has ease and functionally of system. Rates and availability are distribution within minutes of submitting the change. You can also set restriction.
Country Indonesia
Resort executive
Large Hotel
Khogulan from SiteMinder replied
Hi Aldi, Thanks for your positive review! It's great to hear your satisfaction with Channel Manager's ease of use and seamless functionalities. We appreciate all your feedback and have raised it with our product team for their review and future consideration. As always, we welcome your feedback and the opportunity to make SiteMinder better for you and your property, so please feel free to reach out anytime. We look forward to enhancing your experience. To your success, Khogulan
10

Revenue Manager

Revenue Manager from 200 to 499 room Hostel in Tambon Mu Si (Thailand)

Verified
4 months ago
I love the backend system . It is friendly user. I have used other chanel manager but they do not work... slow, error, complicate
Country Thailand
Revenue Manager
X-Large Hotel
Khogulan from SiteMinder replied
Hi Jareeya, Thank you for your positive review! We are so pleased that you are fully satisfied with SiteMinder's platform, and are finding it easy to navigate. No problem at all. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to provide you with excellent service and support for years to come! To your success, Khogulan
10

Most probably one of the best on its fields.

Head of Revenue Department from 200 to 499 room City Center Hotel in Tallinn (Estonia)

Verified
14 months ago
Their back end is very easy to use and very logically built. There are many great options to manage and target different products and customers.
Country Estonia
Head of Revenue Department
X-Large Hotel
10

Great way to communicate and share important news with clients, before they arrive to the hotel.

Sales manager from 50-74 room Bed & Breakfast & Inn in Tartu (Estonia)

Verified
14 months ago
Collecting feedback and Tripadvisor reviews is very effective, great way to reach out to clients and hold communication, upselling is comfortable for clients and we can segment clients for specific services. Info cards take away the need to print materials to the hotel room and help the reception, since guests are already informed and aware...
Country Estonia
Sales manager
Medium Hotel
10

Exceptional guest activity analytics

General Manager from 50-74 room Boutique in Tartu (Estonia)

Verified
14 months ago
Customer feedback overview and analytics is extremely important to us and Guestjoy offer the perfect tools for that. The email marketing possibilities to collect data and make upsell is perfect.
Country Estonia
General Manager
Medium Hotel
10

Excellent software development and support

Sales and marketing manager from 50-74 room City Center Hotel in Kuressaare (Estonia)

Verified
14 months ago
Software is very easy to manage, also understandable for client. It helps us very much to get clients profile, data, special wishes and make a better customer service, upsell is working well and it supports revenue to grow. Marketing campaign analytics is very professional. Support team is great
Country Estonia
Sales and marketing manager
Medium Hotel
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