Hi Vana, On behalf of the team here at UpStay, we'd like to thank you for taking the time to write s...
Ratings Snapshot
96%
Recommend
#18
Popularity index
HT SCORE
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #18 out of 61 in Upselling Software
Ease of Use
4.7/5
ROI
4.6/5
Implementation
4.5/5
Customer Support
4.9/5
Verified Customer Support
UpStay’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Most popular for
UpStay Overview
UpStay Overview
Offer your guests an opportunity to enhance their stay at your hotel and get maximum return on unsold premium inventory. UpStay sends data-driven upgrade offers to guests. Guests bid for a room upgrade prior to their arrival. UpStay automatically upgrades winning bids based on the hotel's unsold premium inventory.
About UpStay View website
Founded in 2019 | Headquarters in Tel Aviv-Yafo Israel | 11 employeesUpStay provides advanced upgrade solutions for the hospitality industry.
Product Modules
Special Product Offerings
Hotel Guest Apps
INCLUDED
Drive Hotel Guests & Revenue to Your Added Value Service Offerings.
1/3
Integrates with
- Property Management Systems
- Channel Managers
- Hotel Management Software
Need a custom integration?
What customers love about UpStay
96% recommend
Revenue Manager
UpStay has been amazing with Fattal Hotels from the very beginning, but moreover now - when occupancy has somewhat decreased and booking rates are lower, UpStay helps us to expedite recovery by increasing revenue through...
General Manager Herods Eilat
UpStay increases our RevPAR as well as our operational efficiency. UpStay quickly generated consistent conversions and revenue from the very first moment it went live in our hotel. Despite Corona and recurring lockdowns ...
Revenue Manager
I like the most to be in contact with the great team, it's easy, comfortable and everything goes fast and very well
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Upstay and the Oracle Hospitality OPERA Suite work in combination to deliver the best experience in up selling for hoteliers. UpStay is a very innovative company and has highly motivated team that is a pleasure to work with.
by Fabricio Titiro (Oracle Hospitality) on November 30, 2020
Question:
What differentiates this product or service from the competition?
Answer:
UpStay is a new company that has made great efforts and progress in the last years to position their solution. They worked promptly with our team to build a strong integration that allows to improve the pricing experience that guests receive all around the world.
by Fabricio Titiro (Oracle Hospitality) on November 30, 2020
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
UpStay works in combination with the Oracle Hospitality OPERA Integrations Suite to deliver the best experience for hoteliers all around the world. UpStay is innovate and customer focused. We had been working with UpStay several years and we look forward to continuously growth our partnership.
by Fabricio Titiro (Oracle Hospitality) on November 30, 2020
Recommended by
Fabricio Titiro
Principal - Partnerships @ Oracle Hospitality
Features
Want to go behind the scenes and see how UpStay works?
Clients & references
References & testimonials
UpStay helps us provide our guests with an amazing value for their money based on our unsold inventory. The solution quickly generated consistent conversions and revenue from the very first moment it ...
In a time when occupancy has decreased and booking rates are lower, UpStay helps us to expedite recovery by increasing revenue through upsell transactions. The company uses proprietary technologies in...
Featured partners
Case studies
UpStay doesn’t have any case studies available
Awards & Certifications
Active Markets
MARKETS SERVED
- North America
- Central America
- Africa
- Antarctica
- Oceania
- South America
- Europe
- Asia Pacific
- Middle East
- Israel
- Greece
- Germany
- Italy
- United Arab Emirates
- Cyprus
August 29, 2022
UpStay Review: Great way to maximize revenue and great support team
General Manager from Extended Stay & Serviced Apartments in Düsseldorf (Germany)
Recommend
10/10
What do you like most?
The program helps us a lot to upsell our rooms. Guests automatically get upgrade options my email and frequently use this option. Also it is great working with the team, they offer constant and fast suppo...
What do you dislike or think could be improved?
The web interface is in constant development, some options can only be changed by the support team but they respond fast and the developers are working hard on making the tool more usable for me as the Ge...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
June 29, 2022
UpStay Review: Upstay provides simplicity for users
Central Reservations Manager from Luxury Hotels in Athina (Greece)
Recommend
10/10
What do you like most?
Upstay provides simplicity for users. i like that it is not nessesary for us to take control of the day to day
What do you dislike or think could be improved?
Added tools for users such as creation in Bidding room types/dates. it could be useful if the Hotel is full but we could still g ahead with biddings
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
April 13, 2022
UpStay Review: UpStay increased significantly our chain's revenues from room upgrades.
Revenue Manager from Luxury Hotels in Ein Bokek (Israel)
Recommend
10/10
What do you like most?
UpStay increased significantly our chain's revenues from room upgrades. As it is fully-automated, we don't need to invest any time or resources in the solution - it does it all by itself.
What do you dislike or think could be improved?
I would recommend to UpStay to add the option to update an upgrade if the guest changes his mind.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4.5
April 02, 2022
UpStay Review: Best up selling solution
Front desk manager from Luxury Hotels in Tel Aviv-Yafo (Israel)
Recommend
10/10
What do you like most?
The biding system increases guest experiences pre arrival automatically and high level of satisfaction while increasing hotels revenues during this post pandemic peoros
What do you dislike or think could be improved?
So far I don’t have any comment , I know this solution for a while and works flawlessly I highly recommend it for hoteliers looking to increment the revenues
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
March 28, 2022
UpStay Review: A win win way to upsale!
Marketing Specialist from City Center Hotels in Athina (Greece)
Recommend
8/10
What do you like most?
The discrete way of the upselling as well as the connection with the channel manager. Maximizes the income of the hotel.
What do you dislike or think could be improved?
It would be great if we could have access to the guests e-mail for future mail campaigns from our side.
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
On May 02, 2022 Ashley W. from UpStay replied:
March 28, 2022
UpStay Review: Upstay advantages
Sales and Reservations Executive from City Center Hotels in Athina (Greece)
Recommend
10/10
What do you like most?
We do appreciate that with the UpStay application is more convenient to maximize the Hotel's revenue and also is very easy to use.
What do you dislike or think could be improved?
Perhaps to keep track of our guest's email history, in both hotels if possible, in order for the properties to send future mail campaigns
Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4
On May 02, 2022 Ashley W. from UpStay replied:
Hi Elpida, On behalf of the team here at UpStay, we'd like to thank you for taking the time to write...
Pricing
Freemium (hotel can trial for free)
30 day trial
Commission or Revenue Share
% of ancillary upsell revenue
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Revenue Manager
UpStay increased significantly our chain's revenues from room upgrades. As it is fully-automated, we don't need to invest any time or resources in the solution - it does it all by itself.