Become an Upselling Superhero
Plusgrade (formerly UpStay)
4.7 (25 REVIEWS)
HT Score
72 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Plusgrade (formerly UpStay)
Ranked 12 (out of 62) in Upselling Software
Plusgrade is the best performing hotel-stay upgrade solution on the market.
94% recommended by 23 hotels
Plusgrade has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
Ratings Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Plusgrade (formerly UpStay) is the #12 most trending product in the Upselling Software category (out of 62) and the #531 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morePlusgrade’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Plusgrade (formerly UpStay)
Founded in 2019 | Headquarters in Tel Aviv-Yafo (Israel) | 643 employees
Offer your guests an opportunity to enhance their stay at your hotel and get maximum return on unsold premium inventory.
Plusgrade sends data-driven upgrade offers to guests. Guests bid for a room upgrade prior to their arrival. Plusgrade automatically upgrades winning bids based on the hotel's unsold premium inventory.
Capabilities
Plusgrade doesn’t have any benefits or use cases available
Features
Content Management
4/5 features
Customer Profiles
4/5 features
Guest Communication
4/5 features
Fulfillment & Payments
4/5 features
Analytics/Reporting
4/5 features
Multi-Prop Management
4/5 features
Other
0/1 features
Available Add-ons & Modules
Special Product Offerings
Hotel Guest Apps
Drive Hotel Guests & Revenue to Your Added Value Service Offerings.
Pricing
Pricing Available By Request
Plusgrade has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Plusgrade to Top Alternatives
Canary Upsells is the complete upselling tool for hotels that immediately increases revenues.
Upsell - increase revenue with a personal touch
Want to find out if Plusgrade is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
10
Excelent tool to improve upsell and revenue
Revenue & Channel Manager from 200 to 499 room Luxury Hotel in Marbella (Spain)
Verified
19 days ago
It is a simple to use and very effective programme to increase sales of superior rooms and extra services. The offer method is very attractive to customers. And in my opinion, receiving a pre-arrival upgrade offer increases the chances of a sale because the customer is more receptive. We would like to highlight the support of the commercial...
Spain
Spain
Revenue & Channel Manager
X-Large Hotel
10
Upsell
Revenue & Reservations Manager from 100 to 199 room Resort in Sounio (Greece)
Verified
25 days ago
The programme can be set-up in such a way that it requires very minimal manual work from the resort's side. The platform performs online shopping for rooms AND rates, so the guests always have a nice option to be upgraded to and also a good offer, in case the hotels has last-minute packages to boost sales. Additionally, it provides the oppo...
Greece
Greece
Revenue & Reservations Manager
Large Hotel
7
1st time experience
Front office Manager from 100 to 199 room City Center Hotel in Kerkira (Greece)
Verified
29 days ago
I liked the extra revenues from upselling software during high demand periods from Guests, as now the upgrades were paid by guests as a wish for a better stay.
Greece
Greece
Front office Manager
Large Hotel
10
REVENUE , UPSELL ,
YIELD & REVENUE MANAGER from 200 to 499 room Resort in Acharavi (Greece)
Verified
29 days ago
Highly accessible to clientele, providing an easy way of making an upgrade, very useful to last minute bookings , value formoney app,
Greece
Greece
YIELD & REVENUE MANAGER
X-Large Hotel
5
Manual Upgrade
Reservations Executive from 100 to 199 room Luxury Hotel in (Greece)
Verified
29 days ago
The possibility of making room upgrades prior to the arrival s a plus for our customers. very much appreciated. thank you
Greece
Greece
Reservations Executive
Large Hotel
10
Easy way to upsell
Revenue & Yield Manager from 200 to 499 room Luxury Hotel in Limni (Greece)
Verified
30 days ago
The set up of the whole process and the emails that guests receive is something that creates the need for the guest at least to consider to pay for upgrade
Greece
Greece
Revenue & Yield Manager
X-Large Hotel
10
Great way to maximize revenue and great support team
General Manager from 25-49 room Extended Stay & Serviced Apartment in Düsseldorf (Germany)
Verified
15 months ago
The program helps us a lot to upsell our rooms. Guests automatically get upgrade options my email and frequently use this option. Also it is great working with the team, they offer constant and fast support if I have any questions. They also assist when I have any connectivity issues and fix those quickly.
Germany
Germany
General Manager
Medium Hotel
10
Upstay provides simplicity for users
Central Reservations Manager from 200 to 499 room Luxury Hotel in Athina (Greece)
Verified
17 months ago
Upstay provides simplicity for users. i like that it is not nessesary for us to take control of the day to day
Greece
Greece
Central Reservations Manager
X-Large Hotel
10
UpStay increased significantly our chain's revenues from room upgrades.
Revenue Manager from 100 to 199 room Luxury Hotel in Ein Bokek (Israel)
Verified
2 years ago
UpStay increased significantly our chain's revenues from room upgrades. As it is fully-automated, we don't need to invest any time or resources in the solution - it does it all by itself.
Israel
Israel
Revenue Manager
Large Hotel
10
Best up selling solution
Front desk manager from 10 to 24 room Luxury Hotel in Tel Aviv-Yafo (Israel)
Verified
2 years ago
The biding system increases guest experiences pre arrival automatically and high level of satisfaction while increasing hotels revenues during this post pandemic peoros
Israel
Israel
Front desk manager
Small Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Upstay and the Oracle Hospitality OPERA Suite work in combination to deliver the best experience in up selling for hoteliers. UpStay is a very innovative company and has highly motivated team that is a pleasure to work with.
Showing all answers to: "What does this product or service do well?"
Upstay and the Oracle Hospitality OPERA Suite work in combination to deliver the best experience in up selling for hoteliers. UpStay is a very innovative company and has highly motivated team that is a pleasure to work with.
Question:
What differentiates this product or service from the competition?
Answer:
UpStay is a new company that has made great efforts and progress in the last years to position their solution. They worked promptly with our team to build a strong integration that allows to improve the pricing experience that guests receive all around the world.
Showing all answers to: "What differentiates this product or service from the competition?"
UpStay is a new company that has made great efforts and progress in the last years to position their solution. They worked promptly with our team to build a strong integration that allows to improve the pricing experience that guests receive all around the world.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
UpStay works in combination with the Oracle Hospitality OPERA Integrations Suite to deliver the best experience for hoteliers all around the world. UpStay is innovate and customer focused. We had been working with UpStay several years and we look forward to continuously growth our partnership.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
UpStay works in combination with the Oracle Hospitality OPERA Integrations Suite to deliver the best experience for hoteliers all around the world. UpStay is innovate and customer focused. We had been working with UpStay several years and we look forward to continuously growth our partnership.
Recommended by
Fabricio Titiro
Principal - Partnerships
@
Oracle Hospitality
Fabricio Titiro
Principal - Partnerships
@
Oracle Hospitality
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Integrations
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Support
Unverified
Plusgrade has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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