Operations 中受歡迎
最佳 Property Management Systems 的 2025
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
最佳 Staff Collaboration Tools 的 2025
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
最佳 Hotel Accounting Software 的 2025
Tools to manage your hotel's accounting, budgeting and financial planning.
Revenue Management 中受歡迎
最佳 Revenue Management Systems 的 2025
Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
最佳 Channel Managers 的 2025
Distribute your inventory to hundreds of channels to boost occupancy.
最佳 Business Intelligence 的 2025
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
Marketing 中受歡迎
最佳 Hotel CRM & Email Marketing 的 2025
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
最佳 Booking Engine 的 2025
The eCommerce shopping cart for your hotel's website.
最佳 Hotel Metasearch Management Software 的 2025
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
Guest Experience 中受歡迎
最佳 Hotel Guest Apps 的 2025
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
最佳 Contactless Check-in 的 2025
Empower guests with easy online check-in, personalized room access, and seamless upsell promotions.
最佳 Guest Messaging Software 的 2025
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
Shiji ReviewPro
4.0 (42 评论)
在 71 中排名第 10 位的 宾客消息软件
在旅程的每个阶段实现出色的客户沟通自动化。
85% 推荐度,60 家酒店推荐
Peninsula, IHG, Langham 和另外57 家酒店
Bell - AI驅動的產品分析師
我分析了Shiji Group的產品評論、專家推薦、功能、定價、整合及其他資訊,以生成以下摘要。
酒店業者說
Hoteliers like how ReviewPro effectively aggregates and analyzes guest feedback from multiple platforms, offering insightful reports that help enhance customer satisfaction, reputation management, and competitive benchmarking. The tool's ability to integrate with third-party software and deliver real-time data is particularly appreciated. However, users have expressed concerns over slow response times, lack of support, and inaccuracies in semantic analysis, which can hinder user experience and operational efficiency.
Peninsula, IHG, Langham 和另外57 家酒店
閱讀他們的評論支持
支持
Hoteliers often highlight the promptness and helpfulness of the support provided by Shiji Group's Guest Messaging Software product, Shiji ReviewPro. They emphasize the expertise of the support staff, particularly singling out individuals like Priscilla for their exceptional service. Hoteliers appreciate the accessibility of support channels, which helps resolve issues swiftly and effectively. The availability of resources like FAQs, tutorials, and documentation contributes positively to their experience, making onboarding and troubleshooting more manageable. Overall, the support is viewed as a key strength of the software, aiding users in addressing queries and maximizing the tool's capabilities.
Director of Front Office
6 个月前
已验证
... PMS 并非最理想,Palace Hotels 难以处理团体、预订、城市税、不同语言、退房后的账单调整等问题…… ...
查看完整评论Director of Front Office
6 个月前
已验证
... PMS 并非最理想,Palace Hotels 难以处理团体、预订、城市税、不同语言、退房后的账单调整等问题…… ...
查看完整评论Director of Front Office
6 个月前
已验证
... PMS 并非最理想,Palace Hotels 难以处理团体、预订、城市税、不同语言、退房后的账单调整等问题…… ...
查看完整评论Front Office Manager
6 个月前
已验证
... 能够将我们所有的系统集成并相互通信,而且非常用户友好且易于使用。支持也非常及时和有帮助(尤其是 Priscilla - 她是最棒的!) ...
查看完整评论Front Office Manager
6 个月前
已验证
... 重复出现的错误需要升级到开发团队和支持团队(例如由于税收而无法结帐)。系统速度也需要改进,并且还需要部署数字电子发票/对账单 ...
查看完整评论Front Office Manager
6 个月前
已验证
... 能够将我们所有的系统集成并相互通信,而且非常用户友好且易于使用。支持也非常及时和有帮助(尤其是 Priscilla - 她是最棒的!) ...
查看完整评论IT Manager
3 个月前
已验证
... 很棒的客户关系服务。我们主要用它发送调查问卷和管理在线评论。很棒的客户关系服务。我们主要用它发送调查问卷和管理在线评论。对于获取关键改进领域的重要数据非常有用。 ...
查看完整评论自動化
簡化
Hoteliers often highlight the benefits of automation features in Shiji Group's Guest Messaging Software, Shiji ReviewPro. The system's automation capabilities, such as integrated chatbots, significantly reduce the volume of phone calls for inquiries about room service, housekeeping, and maintenance. These automated processes enhance workflow efficiency by minimizing manual tasks and errors, enabling hotel staff to focus on guest-related service improvements. Additionally, automation helps streamline the escalation of recurring technical issues to the development team, enhancing the system's reliability and performance. Overall, the efficiency and effectiveness of automated reporting and billing processes are considered valuable by hoteliers.
Front Office Manager
6 个月前
已验证
... 重复出现的错误需要升级到开发团队和支持团队(例如由于税收而无法结帐)。系统速度也需要改进,并且还需要部署数字电子发票/对账单 ...
查看完整评论整合
已連接
Hoteliers often commend Shiji Group’s Guest Messaging Software, Shiji ReviewPro, for its effective integrations. They highlight the range of integrations, noting its compatibility with systems such as Property Management Systems (PMS), Point of Sale (POS), and messaging services as particularly beneficial. Users appreciate the ease with which these integrations can be set up, emphasizing that they encounter minimal challenges during implementation. Furthermore, the reliability of these integrations is frequently praised, as they consistently operate without syncing issues. Hoteliers also value the ability to customize integrations to suit their particular needs, including features like integrating payment solutions within the PMS, ultimately enhancing operational efficiency and user satisfaction.
Director of Front Office
6 个月前
已验证
... 出色的集成酒店解决方案,包含 PMS、POS 和消息服务,基于云,平板电脑增强功能。在 PMS 中,与支付解决方案的集成是一个优点。 ...
查看完整评论價值
平衡
Hoteliers often find significant value in Shiji Group's Guest Messaging Software, Shiji ReviewPro, particularly in the context of operational improvement. The users praise its guest relation services, highlighting how it enables efficient management of online reviews and surveys. It is noted for acquiring critical guest data which is imperative for enhancing guest relations and overall service quality. The cloud-based, tablet-enhanced solution seamlessly integrates features like PLM and POS, providing a comprehensive hotel management system. However, there are concerns regarding the speed of use, particularly during checkout processes, implying the need for performance enhancements. Reports have been highlighted as an area with room for more detailed options, such as improved clarity on room availability and status. Overall, Shiji ReviewPro is regarded as a valuable tool that empowers hotels with actionable insights and efficient guest interaction capabilities.
Cluster Assist Front Office Manager
6 个月前
已验证
... Shiji 系统在使用过程中必须提高速度,退房时间有时会很长,尤其是当客人入住超过 2 晚时。 ...
查看完整评论功能
發展中
Hoteliers often highlight both strengths and weaknesses in the functionality of Shiji's systems. The integration with PMS, POS, and cloud-based solutions is appreciated for easing hotel management tasks such as reservations and front desk operations, as it consolidates all necessary functions into one platform. However, the PMS is criticized for struggles with handling group reservations, city taxes, language options, and billing adjustments post check-out. There are notable issues with bugs, particularly those affecting tax-related checkout processes, and the speed of the system is a recurring concern. While hotel managers find the software effective for room allocation and easy access to information, they express a desire for expanded reporting capabilities, such as details on room occupancy. Suggestions for improvements include better template modification to avoid redundancy and enhancements to the digital check-out process, particularly for longer guest stays. Regarding guest relations, the messaging service is deemed useful, though there's mention of implementing AI for chatbots to further reduce manual interactions and enhance the guest experience.
Director of Front Office
6 个月前
已验证
... 出色的集成酒店解决方案,包含 PMS、POS 和消息服务,基于云,平板电脑增强功能。在 PMS 中,与支付解决方案的集成是一个优点。 ...
查看完整评论Director of Front Office
6 个月前
已验证
... PMS 并非最理想,Palace Hotels 难以处理团体、预订、城市税、不同语言、退房后的账单调整等问题…… ...
查看完整评论Director of Front Office
6 个月前
已验证
... PMS 并非最理想,Palace Hotels 难以处理团体、预订、城市税、不同语言、退房后的账单调整等问题…… ...
查看完整评论Front Office Manager
6 个月前
已验证
... 重复出现的错误需要升级到开发团队和支持团队(例如由于税收而无法结帐)。系统速度也需要改进,并且还需要部署数字电子发票/对账单 ...
查看完整评论Front Office Manager
6 个月前
已验证
... 重复出现的错误需要升级到开发团队和支持团队(例如由于税收而无法结帐)。系统速度也需要改进,并且还需要部署数字电子发票/对账单 ...
查看完整评论Cluster Assist Front Office Manager
6 个月前
已验证
... Shiji 系统在使用过程中必须提高速度,退房时间有时会很长,尤其是当客人入住超过 2 晚时。 ...
查看完整评论Cluster Assist Front Office Manager
6 个月前
已验证
... Shiji 系统在使用过程中必须提高速度,退房时间有时会很长,尤其是当客人入住超过 2 晚时。 ...
查看完整评论Cluster Assist Front Office Manager
6 个月前
已验证
... Shiji 系统在使用过程中必须提高速度,退房时间有时会很长,尤其是当客人入住超过 2 晚时。 ...
查看完整评论使用者介面
直觀
Hoteliers often report mixed experiences with Shiji Group’s Guest Messaging Software's user interface. They appreciate the ease of navigation, noting that menus and features are straightforward to find and use, making the software efficient for allocating rooms and accessing information. However, some feedback suggests that the system's responsiveness needs improvement, specifically pointing out that the interface can be sluggish, which affects the overall speed and efficiency. The visual design is considered suitable, as it supports user interaction and communication effectively, which has positively impacted the online reputation of their properties. Improvements could be made to enhance customizability, allowing more personalization of the interface to better meet the diverse needs of hotel operations. Despite these challenges, the clear presentation of information within the interface is recognized as a strong point that aids usability, even for those new to the system.
按細分市場的受歡迎程度
類別
24 | 大 (75-199 房间)
8 | 中等的 (25-74 房间)
1 | 小 (10-24 房间)
34 | 特大 (200+ 房间)
2 | 特小 (1-9 房间)
國家
14 | United Arab Emirates
6 | Spain
6 | Italy
5 | United Kingdom
4 | Egypt
3 | New Zealand
3 | Qatar
2 | Cambodia
2 | Mexico
2 | United States of America
2 | Japan
2 | Saudi Arabia
1 | Portugal
1 | Netherlands
1 | Hong Kong
1 | Turkey
1 | Canada
1 | Argentina
1 | Australia
1 | France
1 | Ireland
1 | China
1 | Singapore
1 | Sweden
1 | Poland
1 | Malaysia
1 | India
1 | Thailand
1 | South Africa
類型
16 | 住宿加早餐旅馆
26 | 精品店
30 | 品牌酒店
2 | 赌场
29 | 市中心酒店
19 | 机场/会议酒店
4 | 长住服务式公寓
12 | 旅馆
10 | 有限的服务和经济型酒店
42 | 豪华酒店
1 | 汽车旅馆
22 | 度假村
3 | 房车公园和露营地
1 | 度假出租屋和别墅
地區
5 | 北美
23 | 欧洲
10 | 亚太地区
4 | 大洋洲
24 | 中东
1 | 南美洲
1 | 非洲
類別
42 | 宾客消息软件
29 | 物业管理系统
17 | 酒店餐厅 POS 系统
3 | 水疗软件
沒找到您要找的內容嗎?
功能
Shiji Group 沒有任何好處或用例可用
特征
统一收件箱
多渠道
自动化
追加销售和辅助
任务管理
调查和反馈
报告与分析
合规与隐私
Digital Registration & Check-in
入住前
入住和入住后
后台
人工智能
可用的附加元件和模組
案例管理
员工协作工具被推荐
成就
该供应商的趋势得分正在上升,Shiji ReviewPro 是 宾客消息软件 类别中 #12 最热门的产品(在 71 中),也是全球酒店技术生态系统中 #474 最热门的产品。 HTR 评估供应商在市场上的实时活动,让买家了解产品是否正在增长势头
学到更多Shiji Group’s 客户支持流程尚未经过验证 Hotel Tech Report.
Learn more about this achievement in the official press release该供应商未达到卓越证书的最低标准,该证书颁发给体现透明文化并受到客户高度推荐的供应商。有关详细信息,请参阅帮助中心。
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score 是一个综合排名,包括关键信号,例如:用户满意度、评论数量、评论新近度和供应商提交的信息,以帮助买家更好地了解他们的产品。
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world推荐用途
根据要求提供定价
Shiji Group 选择不在其个人资料中共享常规定价,但您可以在下面请求报价。这通常表明定价灵活,因此建议获取多个报价以进行协商。
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获取即时价格估算
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参考文献
"We chose Shiji not only for their scalability and maintainability but the fact they hosted on Amazon Web Services (AWS) across multiple data centers provided the infrastructure and security we needed."
"Having the ability to integrate our system with other third-party vendors and making sure that our technology stack meets the market’s tendencies were factors that had an influence in our decision."
"Shiji Enterprise Platform supports our lean luxury model and gives us more ways to optimise the guest journey. With the growth that is already in play for the group, we needed a system that can deal with new hotel openings and fits our geographical roadmap."
"We are excited to be partnering with Shiji and implementing Shiji Enterprise Platform across our properties. We strongly believe that this solution will help us improve our operations and provide an even better experience for our guests."
"Delivering a world-class guest experience is paramount at The Peninsula Hotels, & we've found a partner in Shiji who is up to the task. They're pioneers in building systems that cater specifically to the unique demands of luxury hotels."
"Shiji’s innovative system is an essential foundation to achieve the goals of our digitization strategy."
"To support our expansion plans, we needed a seamless technology foundation that would be capable of growing with us. After looking at various options on the market, we found Shiji’s solutions matched our specific requirements."
"Shiji’s innovative technology allows us to not only improve our back-of-house efficiency but also to truly raise the bar for guests during their stay at the Pfalzblick Wald Spa Resort. Installation went well!"
"We're excited to embark on this journey with Shiji. Our partnership reflects our commitment to staying true to our roots while embracing technology to enhance our guests' experience."
"In Shiji, we found a synergy between our vision for bespoke guest services and their advanced technological capabilities."
"Having already worked with Shiji for several years, their quality of service, combined with their push for product refinement through innovation made them an obvious choice."
特色客户
更多的 产品 经过 Shiji Group
酒店评级
Hoteliers like how ReviewPro effectively aggregates and analyzes guest feedback from multiple platforms, offering insightful reports that help enhance customer satisfaction, reputation management, and competitive benchmarking. The tool's ability to integrate with third-party software and deliver real-time data is particularly appreciated. However, users have expressed concerns over slow response times, lack of support, and inaccuracies in semantic analysis, which can hinder user experience and operational efficiency.
AI-generated from the text of customer reviews
正在尋找特定資訊嗎?
露西聊天机器人
Guest relation manager 从 100 to 199 房间 品牌酒店 在 Castagneto Carducci (Italy)
运营改进
Directora Comercial 从 50-74 房间 旅馆及早餐 在 Buenos Aires (Argentina)
优秀的解决方案。
IT Manager 从 100 to 199 房间 在 Porto Recanati (Italy)
Shiji 系统在使用过程中必须提高速度,退房时间有时会很长,尤其是当客人入住超过 2 晚时。
Cluster Assist Front Office Manager 从 200 to 499 房间 旅馆及早餐 在 Dubai (United Arab Emirates)
橡树村招待所
Front Office Supervisor 从 1 to 4 房间 旅馆及早餐 在 Mecca (Saudi Arabia)
智能软件。
Telephone Operator 从 200 to 499 房间 品牌酒店 在 Dubai (United Arab Emirates)
收入审计员
Income Auditor 从 100 to 199 房间 市中心酒店 在 London (United Kingdom)
石记评论
Front Office Manager 从 75-99 房间 品牌酒店 在 Sydney (Australia)
出色的集成酒店解决方案,具有 PLM、POS 和消息传递功能,基于云且支持平板电脑
Director of Front Office 从 200 to 499 房间 精品酒店 在 Paris (France)
That you could see this in a report just like other free alternatives. You
Owner 从 有限服务和预算酒店 在 Kinloch (New Zealand)
专家问答和合作伙伴推荐
Submit Recommendation这个产品或服务在哪些方面做得很好?
石基企业平台擅长提供全面、端到端的酒店管理解决方案。它以其强大而直观的界面有效地简化了操作,使连锁酒店和集团能够轻松有效地管理其财产。该平台与 Goki 技术的无缝集成增强了其有效性,提供了提升宾客体验的整体方法。从数据分析到运营管理,石基企业平台提供卓越的性能,使其成为我们酒店业转型之旅中值得信赖的合作伙伴。
显示所有答案: "这个产品或服务在哪些方面做得很好?"
该产品或服务与竞争对手的区别是什么?
石基企业平台提供全面、细致的酒店管理方法。其广泛的功能和强大的功能专为满足多资产组织的需求而量身定制,使其成为同类平台中的佼佼者。此外,它与 Goki 解决方案无缝集成的能力,加上团队对高效服务和支持的承诺,增强了我们提供卓越客户体验的能力。它不仅仅是一个工具;它是符合 Goki 革新酒店业使命的战略合作伙伴。
显示所有答案: "该产品或服务与竞争对手的区别是什么?"
根据您对该产品或服务的体验,如果您可以向考虑该产品或服务的酒店经营者提供一条建议,您会提出什么建议?
在评估石基企业平台时,不仅要考虑您的眼前需求,还要考虑您的未来目标。该平台可以灵活地与您的业务一起发展,提供适应不断变化的需求的解决方案。这是对您的运营取得长期成功的投资。
显示所有答案: "根据您对该产品或服务的体验,如果您可以向考虑该产品或服务的酒店经营者提供一条建议,您会提出什么建议?"
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該供應商尚未獲得 GCSC 認證,因此《飯店技術報告》無法驗證其支援流程。
2025
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