Hotelspeaker

4.7 (27 评论)

HT评分

100 分中的 76 分

Hotel Tech Score 是一个综合排名，包括关键信号，例如：用户满意度、评论数量、评论新近度和供应商提交的信息，以帮助买家更好地了解他们的产品。
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Hotelspeaker

4.8 (27 评论)

在 50 中排名第 7 位的声誉管理

Your one-stop service for 100% personalized AI review responses that create future reservations

95% 推荐度，26 家酒店推荐

Bell avatar Bell - AI驅動的產品分析師

我分析了Hotelspeaker的產品評論、專家推薦、功能、定價、整合及其他資訊，以生成以下摘要。

酒店業者說

Hoteliers like Hotelspeaker for its ability to create personalized and timely responses to guest reviews, which significantly improve online reputation and save time. The tool excels in understanding hotel-specific tones of voice, adapting responses to changing situations, multilingual capabilities, and providing a user-friendly interface that is easy to implement. Suggestions for improvement include better personalization accuracy and more comprehensive dashboards. It's ideal for increasing efficiency and enhancing guest communication.

閱讀他們的評論

整合

已連接

Hoteliers often note that HotelSpeaker's Reputation Management product excels in its range of integrations with major review platforms, allowing for seamless synchronization of responses and data. They appreciate the ease of setting up these integrations, highlighting that the process is straightforward and user-friendly. Additionally, hoteliers acknowledge the reliability of these integrations, with consistent performance noted across various systems without significant syncing issues. However, they suggest that a dashboard recap feature for review scores could be an advantageous addition, providing easier access to aggregated review data.

Owner

11 个月前

已验证

... 我已经使用 HotelSpeaker 一段时间了，老实说，它改变了我们处理在线评论的方式。他们按照我们自己的风格定制每个响应的方式令人印象深刻。他们速度很快，覆盖了所有主 ...

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Marketing executive

11 个月前

已验证

... 也许您可以将一些仪表板与评论分数的回顾结合起来？只是为了让我们看到:) ...

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功能

平衡

Hoteliers often highlight the functionality of HotelSpeaker's Reputation Management product as being exceptional in handling online reviews with impeccable efficiency. They appreciate the core feature of personalized responses tailored to their style and preferences, which saves a significant amount of time. The automation capabilities are notably praised for enabling quick adjustments and instantly updating responses to reflect changes. Users also value the language support feature, allowing them to provide well-crafted responses in multiple languages, which enhances global reach. Overall, they regard the product as a reliable and scalable solution that enhances their online reputation by maintaining consistent, high-quality interactions with guests.

Hotel Owner - Manager

12 个月前

已验证

... 先进的人工智能个性化和人类监督之间的协同作用是无可挑剔的。通过聊天功能立即更新 HotelSpeaker 有关任何变化或临时情况的能力，并立即调整响应并保存新 ...

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General Manager

11 个月前

已验证

... Hotelspeaker 让回复客户变得轻松便捷，每天节省大量时间。响应迅速的员工提供个性化答案 ...

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Owner

11 个月前

已验证

... 良好声誉的经理 ...

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Marketing executive

11 个月前

已验证

... 也许您可以将一些仪表板与评论分数的回顾结合起来？只是为了让我们看到:) ...

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Assistant to the General Manager

11 个月前

已验证

... 在酒店发言人的帮助下，我们始终能够为客人提供适当、准确、相对和及时、礼貌的答复。酒店发言人的答复质量非常出色。 ...

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Regional Managemernt Assistant

11 个月前

已验证

... Hotelspeaker 易于在较大的酒店中实施，准确且易于使用，为我们的团队节省了大量时间，从而提高了效率。 ...

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General Manager

11 个月前

已验证

... 进一步发展答案；持续调整客户语气中的答复质量。但实际上一切都很好！ ...

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General Manager

11 个月前

已验证

... 至少今天我看不出有什么可以改进的地方。我们总是有最后的权力来改变答案或要求作者以另一种方式改变它。 ...

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Owner

11 个月前

已验证

... 对客户评论的个性化、书面回复 ...

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Communications Manager

11 个月前

已验证

... 个性化，以所有语言完美编写 ...

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使用者介面

直觀

Hoteliers often highlight the user interface of HotelSpeaker’s Reputation Management product as easy to navigate, enabling users to locate menus and features without difficulty. They commend the modern and professional visual design that enhances user interaction. The interface is responsive, minimizing delays and ensuring a seamless user experience. Users also appreciate the clarity with which data, graphs, and key details are presented, making information easy to understand. Additionally, the interface is described as being straightforward for both new users and seasoned users, requiring minimal training. There is also a call for improvements such as an automatic translation feature and enhancements to the main dashboard to further increase user accessibility, but overall, the interface receives positive feedback for its ease of use and efficiency.

Hotel Owner - Manager

12 个月前

已验证

... 没有什么需要改进的，我对服务非常满意。我很期待这个平台的改造。我被告知这很快就要到期了。 ...

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General Manager

11 个月前

已验证

... 没什么特别的，也许改进主仪表板并将所有评论自动翻译为默认语言以使其变得容易 ...

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Marketing executive

11 个月前

已验证

... 也许您可以将一些仪表板与评论分数的回顾结合起来？只是为了让我们看到:) ...

查看完整评论

Regional Managemernt Assistant

11 个月前

已验证

... Hotelspeaker 易于在较大的酒店中实施，准确且易于使用，为我们的团队节省了大量时间，从而提高了效率。 ...

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酒店業者最常提及

Time-saving

Personalized Responses

Implementation and Ease of Use

Accuracy and Quality Control

Need for Ongoing Improvements

Customer Support

Adaptability and Customization

Improving Online Reputation

Multilingual Capabilities

Dashboard and Reporting

按細分市場的受歡迎程度

類別

2 | 特小 (1-9 房间)

3 | 中等的 (25-74 房间)

8 | 大 (75-199 房间)

14 | 特大 (200+ 房间)

國家

5 | Belgium

5 | Spain

4 | Germany

3 | Netherlands

2 | United States of America

1 | South Africa

1 | Luxembourg

類型

16 | 市中心酒店

13 | 品牌酒店

11 | 机场/会议酒店

10 | 精品店

6 | 豪华酒店

3 | 住宿加早餐旅馆

2 | 有限的服务和经济型酒店

1 | 旅馆

1 | 度假村

1 | 度假出租屋和别墅

地區

18 | 欧洲

2 | 北美

1 | 非洲

類別

27 | 声誉管理

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什麼是Hotelspeaker？

成立于2018 | 总部位于Paris (France) | 14 名员工

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特征

Surveys & Feedback

4/5 features

短信短信

短信 |通过短信与客人交流以邀请他们进行审核的能力。这样做的好处是，由于隐私或门户网站未显示此信息，酒店经营者通常没有客人的电子邮件，因此他们需要另一种沟通方式。此外，世界越来越移动，这意味着 Hotel Tech 也应该如此。任务管理器 |根据评论/数据/见解/等创建任务的能力。所以其他用户可以跟进，请求不会丢失。目标 |又称 KPI。用户可以为他们的团队设定目标，以达到并评估成功或失败。这对于评估目的很有价值。
情绪分析
Guest satisfaction surveys
Responsive surveys
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.
Email reminders

Boost completion rates with optional automated survey reminders.
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

Review Generation

4/5 features

Tripadvisor Review Partner
短信短信

短信 |通过短信与客人交流以邀请他们进行审核的能力。这样做的好处是，由于隐私或门户网站未显示此信息，酒店经营者通常没有客人的电子邮件，因此他们需要另一种沟通方式。此外，世界越来越移动，这意味着 Hotel Tech 也应该如此。任务管理器 |根据评论/数据/见解/等创建任务的能力。所以其他用户可以跟进，请求不会丢失。目标 |又称 KPI。用户可以为他们的团队设定目标，以达到并评估成功或失败。这对于评估目的很有价值。
工作流程管理
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.

Follow-up & Resolution

4/5 features

AI Generated Reply Automation

Followup faster and more personalized to each user in less time with AI replies.
工作流程管理
Respond to reviews

Quickly and easily respond to reviews from within the platform.
警报和通知
Ticketing system

Use the ticketing system to communicate service shortcomings to the relevant person or department.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.
案例管理

简化运营并推动卓越服务。确保及时解决对客人的住宿产生负面影响的问题，并创造卓越的体验以超越他们的期望并推动积极的评价。

Reporting, Analytics & Insights

4/5 features

情绪分析
收入报告
竞争情报
企业报告
报告仪表板
Competitive Benchmarking

Benchmark your hotel's performance against your competitors’ online review rankings.
Department level reporting

Monitor how each department is performing, spot trends, and set alerts to stay ahead of any issues.