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The Best Hotel Tech Apps of 2025

Discover the top rated hotel tech products to run & grow your hotel business in 2025 based on real product reviews from verified hoteliers at the world’s leading hotel companies. 

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Jordan Hollander in Operations

Last updated February 04, 2025

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Netflix founder Reed Hastings once said, "Stone Age. Bronze Age. Iron Age. We define entire epics of humanity by the technology they use."  The humans that thrive in each era are those who succesfully master the latest technological tools and innovations.  Those who didn't keep up with the pace of technology are consistently left behind or go extinct and hotels are no different.

But with technology evolving at a breakneck pace, it is near impossible to keep up with the latest developments.  That's why HotelTechReport's community does the hard work of sifting through and reviewing hundreds of hotel tech products each year - to help the global community innovate faster through crowd sourced knowledge sharing.  The result? Our community of hoteliers has left more than 50,000 verified reviews used to rank the top hotel software apps across every major category, including an in-depth look at hotel management software, Property Management Systems to CRMs, hotel website builders to guest messaging platforms and everything in between.  The average hotel uses 15-20 different software systems so regardless of what  problems your business is looking to solve, you'll find solutions in the list below.

The HotelTechAwards are often referred to as "The Grammy's of Hotel Tech".  They are the industry's only data driven awards platform and they're ranked by the only judges that matter - real customers (i.e. software users).  Nearly every major credible technology company in the hotel industry competed for top spots on this list and solutions are ranked based on key buyer considerations such as (but not limited to): authentic customer ratings, buyer intent signals, pace of innovation, customer support processes, integration capabilities (quality and quantity), expert recommendations, verified client success metrics and more.  At the end of this article you'll find a detailed section meticulously outlining HotelTechReport's rigorous rating standards and methodology.

This article highlights the top rated hotel tech products of 2025 broken down by department to help you discover new tools to grow and optimize your hotel business.  Let's dive in:

Best of Operations

Top tools that help hotel ops teams improve day-to-day operational efficiency and service delivery

    1. Property Management System (PMS): The central nervous system of your hotel’s tech stack.

    2. Staff Collaboration Tools: Keep your hotel running smoothly and improve workplace productivity with digital tasks, checklists, escalations, team messaging and more.

    3. Housekeeping Software: Increase housekeeping efficiency by streamlining core processes such as room assignments, inspections checklists, scheduling and more.

    4. Hotel Maintenance Software: Maintain your assets better with proper documentation and workflow automation.

    5. Finance & Accounting Software: Manage your hotel's accounting, budgeting and financial planning.

    6. Guest Survey Software: Gather feedback during or post stay to improve service delivery and reputation.

    7. Concierge Software: Enables concierge to collaboratively plan an itinerary with guests making bookings, sending confirmations and communicating directly.

    8. Scheduling & Labor Management: Lower labor costs with labor standard creation, scheduling, benchmarking, monitoring and more.

    9. Spa Software: Market your spa’s offerings, generate bookings, track revenue and communicate with guests

    10. Payment Processing Tools: Credit card and payment processing tools to help your hotel capture payments and stay compliant.

    11. Cyber Security & Fraud Prevention: Tools to help your hotel prevent fraud and chargebacks, uncover vulnerabilities and protect your hotel’s guest data.

     

    If you're looking to really get a handle on the tech side of running a hotel, you'll want to dive into the  best examples of property management systems. These systems are the powerhouse behind your hotel's day-to-day operations, helping with everything from bookings to guest services and managing bills.

     

    2025 Operations Tech Winners

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Hoteliers voted Mews as the #1 Property Management Systems provider in the 2025 HotelTechAwards
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Mews PMS Property Management Systems
91% recommended by 582 hotels
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Hoteliers voted hotelkit as the #1 Staff Collaboration Tools provider in the 2025 HotelTechAwards
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hotelkit Collaboration Staff Collaboration Tools
94% recommended by 618 hotels
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Hoteliers voted hotelkit as the #1 Housekeeping Software provider in the 2025 HotelTechAwards
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hotelkit Housekeeping Housekeeping Software
94% recommended by 618 hotels
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Hoteliers voted Cloudbeds as the #1 Hotel Management Software provider in the 2025 HotelTechAwards
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Cloudbeds HMS Hotel Management Software
90% recommended by 1686 hotels
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Hoteliers voted M3 as the #1 Scheduling & Workforce Management provider in the 2025 HotelTechAwards
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M3 (Labor Management) Scheduling & Workforce Management
89% recommended by 567 hotels
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Hoteliers voted Actabl as the #1 Concierge Software provider in the 2025 HotelTechAwards
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ALICE Guest Services by Actabl Concierge Software
93% recommended by 1571 hotels
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Hoteliers voted GuestRevu as the #1 Guest Surveys & Feedback provider in the 2025 HotelTechAwards
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GuestRevu (Surveys) Guest Surveys & Feedback
95% recommended by 442 hotels
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Hoteliers voted M3 as the #1 Hotel Accounting Software provider in the 2025 HotelTechAwards
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M3 (Accounting) Hotel Accounting Software
89% recommended by 567 hotels
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Hoteliers voted Book4Time as the #1 Spa Software provider in the 2025 HotelTechAwards
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Book4Time Spa Software
94% recommended by 149 hotels
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Hoteliers voted Sertifi Inc as the #1 Payments Processing Software provider in the 2025 HotelTechAwards
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SertifiPay Payments Processing Software
95% recommended by 215 hotels
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Hoteliers voted Canary Technologies as the #1 Cyber Security & Fraud Prevention provider in the 2025 HotelTechAwards
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Canary Digital Authorizations Cyber Security & Fraud Prevention
96% recommended by 1773 hotels
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Hoteliers voted hotelkit as the #1 Hotel Maintenance Software provider in the 2025 HotelTechAwards
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hotelkit Facility Management Hotel Maintenance Software
94% recommended by 618 hotels
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Best of Revenue Management

Top tools price your hotel's rooms more effectively and outpace the compset

  1. Revenue Management System: Software to analyze, automate and optimize pricing strategy to increase profitability.

  2. Channel Manager: Optimize visibility and inventory across channels in real time.

  3. Market Intelligence Software: Keep a pulse on competitors and use real time market insights to increase occupancy and optimize pricing.

  4. Business Intelligence Software: Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.

  5. Upselling Software: Find new revenue streams with tools to upsell room upgrades and ancillaries to drive incremental revenue for your hotel while improving the guest experience.

  6. Rate Parity Tools: Track rate parity and get notified when its breached with distribution partners.

  7. Hotel Reservations Systems: Get a unified view of your reservations & supercharge your team's workflow with an online reservation management system.

  8.  

    2025 Revenue Management Tech Winners

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Hoteliers voted Duetto as the #1 Revenue Management Systems provider in the 2025 HotelTechAwards
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GameChanger by Duetto Revenue Management Systems
94% recommended by 580 hotels
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Hoteliers voted SiteMinder as the #1 Channel Managers provider in the 2025 HotelTechAwards
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SiteMinder (The Channel Manager) Channel Managers
92% recommended by 2318 hotels
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Hoteliers voted Lighthouse as the #1 Rate Shopping provider in the 2025 HotelTechAwards
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Lighthouse (Rate Insight) Rate Shopping
95% recommended by 1374 hotels
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Hoteliers voted Lighthouse as the #1 Business Intelligence provider in the 2025 HotelTechAwards
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Lighthouse (Business Intelligence) Business Intelligence
95% recommended by 1374 hotels
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Hoteliers voted Canary Technologies as the #1 Upselling Software provider in the 2025 HotelTechAwards
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Canary Upsells Upselling Software
96% recommended by 1773 hotels
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Hoteliers voted Lighthouse as the #1 Hotel Rate Parity provider in the 2025 HotelTechAwards
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Lighthouse (Parity Insight) Hotel Rate Parity
95% recommended by 1374 hotels

Best of Guest Experience

Top tools to deliver a more seamless and elevated experience to guests

  1. Guest Messaging Software: Help your guests find answers faster and communicate in their preferred medium, text messaging

  2. Contactless Check-in: Provide guests with a seamless self check in experience like airports and grocery stores

  3. Hotel Guest Apps: Create a mobile app for guests to be able to message, place requests, order, check their folio and more.

  4. In-Room Hotel Tablets: Put your hotel's amenities and services at your guest's fingertips. 

  5. Mobile Key & Keyless Entry: Let guests access their room with a digital key right from their mobile device

  6. Mobile Ordering & Room Service: Software to manage room service and self-service ordering, tracking, upselling and fulfillment.

  7.  

    2025 Guest Experience Tech Winners

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Hoteliers voted Goki as the #1 Hotel Keyless Entry Systems provider in the 2025 HotelTechAwards
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Goki Hotel Keyless Entry Systems
95% recommended by 106 hotels
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Hoteliers voted Canary Technologies as the #1 Guest Messaging Software provider in the 2025 HotelTechAwards
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Canary Messages Guest Messaging Software
96% recommended by 1773 hotels
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Hoteliers voted SuitePad as the #1 In-Room Hotel Tablets provider in the 2025 HotelTechAwards
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SuitePad In-Room Hotel Tablets
93% recommended by 240 hotels
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Hoteliers voted Canary Technologies as the #1 Contactless Check-in provider in the 2025 HotelTechAwards
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Canary Contactless Check-In Contactless Check-in
96% recommended by 1773 hotels
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Hoteliers voted Duve as the #1 Hotel Guest Apps provider in the 2025 HotelTechAwards
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Duve App Hotel Guest Apps
96% recommended by 537 hotels
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Hoteliers voted Hoteza as the #1 Hospitality TV provider in the 2025 HotelTechAwards
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Hoteza TV Hospitality TV
98% recommended by 57 hotels

Best of Marketing

Top tools build your hotel's brand, drive direct bookings and boost loyalty

  1. Booking Engine: The eCommerce shopping cart for your hotel’s website.

  2. Website Builder: Build a stunning website to showcase your property and convert more bookings.

  3. Hotel Chatbot: Convert more web traffic and give guests easy access to answers with website chatbots.

  4. CRM & Email Marketing: Software to craft and execute your email marketing strategy with targeted campaigns that leverage rich guest profile information to create targeted revenue generating campaigns.

  5. Digital Marketing Agencies: Agency partners that help hotels optimize their web presence via SEO, SEM, social and paid advertising.

  6. Reputation Management Software: Software that helps hotels get more reviews and automate feedback collection and analysis to monitor and improve their reputation.

  7. Direct Booking Tools: Widgets and tools to increase website conversion and drive more direct bookings.

  8. Metsearch & AdTech: Orchestrate your visibility on meta-search channels to drive more demand.

  9. Loyalty Software: Tools to drive repeat visits and customer loyalty.

  10.  

    2025 Marketing Tech Winners

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Hoteliers voted SiteMinder as the #1 Booking Engine provider in the 2025 HotelTechAwards
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SiteMinder Booking Engine Booking Engine
92% recommended by 2318 hotels
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Hoteliers voted Profitroom as the #1 Hotel CRM & Email Marketing provider in the 2025 HotelTechAwards
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Profitroom Marketing Automation Hotel CRM & Email Marketing
95% recommended by 522 hotels
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Hoteliers voted MARA Solutions as the #1 Reputation Management provider in the 2025 HotelTechAwards
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AI Review Assistant (by MARA Solutions) Reputation Management
96% recommended by 172 hotels
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Hoteliers voted The Hotels Network as the #1 Direct Booking Tools provider in the 2025 HotelTechAwards
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The Hotels Network (Personalization) Direct Booking Tools
95% recommended by 319 hotels
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Hoteliers voted Asksuite as the #1 Hotel Chatbots provider in the 2025 HotelTechAwards
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Asksuite AI Reservation Agent Hotel Chatbots
98% recommended by 683 hotels
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Hoteliers voted SiteMinder as the #1 Hotel Metasearch Management Software provider in the 2025 HotelTechAwards
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SiteMinder Demand Plus Hotel Metasearch Management Software
92% recommended by 2318 hotels
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Hoteliers voted SiteMinder as the #1 Website Design provider in the 2025 HotelTechAwards
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SiteMinder Website Builder Website Design
92% recommended by 2318 hotels
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Hoteliers voted The Guestbook as the #1 Loyalty Programs for Independents provider in the 2025 HotelTechAwards
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The Guestbook Loyalty Programs for Independents
96% recommended by 194 hotels
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Hoteliers voted GIATA as the #1 Listings Management provider in the 2025 HotelTechAwards
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GIATA Drive Listings Management
96% recommended by 48 hotels
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Hoteliers voted Visiting Media as the #1 3D Virtual Tours provider in the 2025 HotelTechAwards
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Visiting Media 3D Virtual Tours
97% recommended by 131 hotels

Best of Meetings & Events

Top tools to generate more group business and streamline collaborative workflows

  1. Group Sales Management Software: Empower your sales teams to stay organized, collaborate and followup like pros.

  2. RFPs & Proposal Management Software: Save hours of back-and-forth and close more deals by digitizing your RFP process.

  3. Online Venue Booking Platforms: Promote your venue in online venue marketplaces to generate more bookings.

  4. Meetings & Events Intelligence: Get a pulse on the market and find out where business is flowing to capture your share

  5. Event Management Software: Tools to seamlessly organize, plan and execute your meetings & events.

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    2025 Meetings & Events Tech Winners

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Hoteliers voted Event Temple as the #1 Hotel Sales Software provider in the 2025 HotelTechAwards
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Event Temple (Sales CRM) Hotel Sales Software
98% recommended by 228 hotels
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Hoteliers voted Proposales as the #1 RFPs & Proposal Management Software provider in the 2025 HotelTechAwards
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Proposales RFPs & Proposal Management Software
96% recommended by 106 hotels
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Hoteliers voted MeetingPackage as the #1 Online Venue Booking Platforms provider in the 2025 HotelTechAwards
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MeetingPackage (Booking Engine & Distribution) Online Venue Booking Platforms
93% recommended by 101 hotels
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Hoteliers voted Duetto as the #1 Meetings & Events Intelligence provider in the 2025 HotelTechAwards
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OpenSpace Meetings & Events Intelligence
94% recommended by 580 hotels
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Hoteliers voted Event Temple as the #1 Event Management Software provider in the 2025 HotelTechAwards
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Event Temple Event Management Software
98% recommended by 228 hotels

Best of Vacation Rental Software

Top tools to help you manage your vacation rental like a pro

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Hoteliers voted eviivo as the #1 Vacation Rental Software provider in the 2025 HotelTechAwards
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eviivo Suite™ VRS Vacation Rental Software
96% recommended by 359 hotels

Best of Food & Beverage

Top tools to manage your hotel's restaurant, room service and F&B outlets

  1. Restaurant Management Software: Point of sale systems for hotels & restaurants.

  2. Mobile Ordering & Room Service: Software to manage room service and self-service ordering, tracking, upselling and fulfillment.

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    2025 Food & Beverage Tech Winners

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Hoteliers voted Duve as the #1 Mobile Ordering & Room Service provider in the 2025 HotelTechAwards
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Duve Mobile Ordering Mobile Ordering & Room Service
96% recommended by 537 hotels
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Hoteliers voted HOTELTIME as the #1 Hotel Restaurant POS Systems provider in the 2025 HotelTechAwards
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Vento ePOS Hotel Restaurant POS Systems
93% recommended by 345 hotels

Best of HR & Staffing

Top tools to help you attract, recruit and retain staff

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Hoteliers voted hotelkit as the #1 Employee Engagement Software provider in the 2025 HotelTechAwards
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hotelkit (Staff Engagement) Employee Engagement Software
94% recommended by 618 hotels
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Hoteliers voted Canary Technologies as the #1 Digital Tipping Solutions provider in the 2025 HotelTechAwards
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Canary Digital Tipping Digital Tipping Solutions
96% recommended by 1773 hotels

Best Overall Platforms

In addition to ranking the top products across each of the key categories in the hotel tech stack, HTR also analyzes the top overall platforms that meet HTR’s platforms criteria which analyzes platforms based on their HT Score, cumulative platform reviews and product interoperability.

 

Best Operations Platform

Platform Definition: Companies that provide all-in-1 solution that covers the critical capabilities and workflows needed to digitally manage the day-to-day operations of a hotel.  Critical workflows, capabilities and use cases include: 

Criteria:

  • Ability to communicate and manage tasks (Category Requirement: Staff Collaboration)

  • Ability to manage housekeeping workflows (Category Requirement: Housekeeping)

  • Ability to monitor and preserve property (Category Requirement: Preventative maintenance)

 

Best Ecommerce Platform

Platform Definition: Companies that provide all-in-1 solution that covers the critical capabilities and workflows needed to establish a hotel’s web presence and generate direct and indirect online bookings.  Critical workflows, capabilities and use cases include: 

Criteria: 

  • Ability to have a web presence (website builder or digital marketing agency)

  • Ability to take online bookings (booking engine)

  • Ability to sell indirectly (channel manager or CRS)

Best Guest Experience Platform

Platform Definition: Companies that provide an all-in-1 solution that encompasses the critical workflows and use cases for a hotel to communicate with and engage guests during their stay.  Critical workflows, capabilities and use cases include: 

Criteria: 

  • Ability to perform self-check in (Category Requirement: contactless check-in) 

  • Ability to communicate with hotel on own device (Category Requirement: Guest Messaging or Guest App)

  • Ability to purchase/reserve ancillaries (Category Requirement: upselling, mobile ordering or Guest App)

 

2025 Finalists by Department

Operations Tech Finalists

 

Guest Experience Tech Finalists

 

Revenue Management Tech Finalists

 

Marketing Tech Finalists

 

Meetings & Events Tech Finalists

Methodology: How Products Are Ranked

HTR ranks more than 2000+ products based on our proprietary ranking algorithm, the HT Score. Ultimately the goal of the HT Score is to productize the criteria that buyers assess when researching hotel tech products to be able to compare and benchmark products within each of the core categories of the hotel tech stack.

The variables that go into the HT Score can be broken down into four key categories: 

  1. Customer Ratings & Reviews: How highly do hoteliers recommend the product?

  2. Partner Ecosystem: How well does the product integrate with other solutions and how highly do tech partners recommend the product?

  3. Customer Centricity: How customer centric is the company?

  4. Reach, Staying Power & Resources: How extensive is the company's reach & resourcing as an indicator of long term success?

Similar to how hotels use REVPAR to be able to compare hotels of different classes, sizes and regions--the HT Score serves a similar purpose making it possible to compare tech products within a category that may have different target markets, price points and feature functionality. 

Also similar to REVPAR, the HT Score is a metric to aid in decision making but is not intended to be used as a sole factor when selecting vendors.  The HT Score is intended to create a baseline overall comparison within a given category based on which solutions come most recommended by hoteliers.  The same way a search for ‘the best hotels in Paris’ on Tripadvisor will surface a list of wide ranging options that all have strong ratings as a starting point in a user's research process to find the best match for them, the HT Score serves a similar purpose in the hotel tech research process for hoteliers.

Every hotel has different characteristics and needs so while there is no single best product for all hotels (the same way there isn't a single best hotel in Paris), the HotelTechAwards serve to highlight best of breed products across each of the key categories of the hotel tech stack.