Netflix founder Reed Hastings once said, "Stone Age. Bronze Age. Iron Age. We define entire epics of humanity by the technology they use." The humans that thrive in each era are those who succesfully master the latest technological tools and innovations. Those who didn't keep up with the pace of technology are consistently left behind or go extinct and hotels are no different.
But with technology evolving at a breakneck pace, it is near impossible to keep up with the latest developments. That's why HotelTechReport's community does the hard work of sifting through and reviewing hundreds of hotel tech products each year - to help the global community innovate faster through crowd sourced knowledge sharing. The result? Our community of hoteliers has left more than 50,000 verified reviews used to rank the top hotel software apps across every major category, including an in-depth look at hotel management software, Property Management Systems to CRMs, hotel website builders to guest messaging platforms and everything in between. The average hotel uses 15-20 different software systems so regardless of what problems your business is looking to solve, you'll find solutions in the list below.
The HotelTechAwards are often referred to as "The Grammy's of Hotel Tech". They are the industry's only data driven awards platform and they're ranked by the only judges that matter - real customers (i.e. software users). Nearly every major credible technology company in the hotel industry competed for top spots on this list and solutions are ranked based on key buyer considerations such as (but not limited to): authentic customer ratings, buyer intent signals, pace of innovation, customer support processes, integration capabilities (quality and quantity), expert recommendations, verified client success metrics and more. At the end of this article you'll find a detailed section meticulously outlining HotelTechReport's rigorous rating standards and methodology.
This article highlights the top rated hotel tech products of 2025 broken down by department to help you discover new tools to grow and optimize your hotel business. Let's dive in:
Best of Operations
Top tools that help hotel ops teams improve day-to-day operational efficiency and service delivery
-
Property Management System (PMS): The central nervous system of your hotel’s tech stack.
-
Staff Collaboration Tools: Keep your hotel running smoothly and improve workplace productivity with digital tasks, checklists, escalations, team messaging and more.
-
Housekeeping Software: Increase housekeeping efficiency by streamlining core processes such as room assignments, inspections checklists, scheduling and more.
-
Hotel Maintenance Software: Maintain your assets better with proper documentation and workflow automation.
-
Finance & Accounting Software: Manage your hotel's accounting, budgeting and financial planning.
-
Guest Survey Software: Gather feedback during or post stay to improve service delivery and reputation.
-
Concierge Software: Enables concierge to collaboratively plan an itinerary with guests making bookings, sending confirmations and communicating directly.
-
Scheduling & Labor Management: Lower labor costs with labor standard creation, scheduling, benchmarking, monitoring and more.
-
Spa Software: Market your spa’s offerings, generate bookings, track revenue and communicate with guests
-
Payment Processing Tools: Credit card and payment processing tools to help your hotel capture payments and stay compliant.
-
Cyber Security & Fraud Prevention: Tools to help your hotel prevent fraud and chargebacks, uncover vulnerabilities and protect your hotel’s guest data.
If you're looking to really get a handle on the tech side of running a hotel, you'll want to dive into the best examples of property management systems. These systems are the powerhouse behind your hotel's day-to-day operations, helping with everything from bookings to guest services and managing bills.
2025 Operations Tech Winners
Learn more
SUMMARY STATS
HT Score
100
Reviews
659
Experts
97
Integrations
368
Popularity
#26
The Scoop
Mews ranks #1 in the Property Management Systems category on Hotel Tech Report and won the title 'Best Property Management Systems of 2025'. 91% of 535 hoteliers from 24 countries highly recommend Mews to their peers.
91% recommended by 582 hotels
Accor, Generator, Life House & 579 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
583
Experts
44
Integrations
30
Popularity
#13
The Scoop
hotelkit ranks #1 in the Staff Collaboration Tools category on Hotel Tech Report and won the title 'Best Staff Collaboration Tools of 2025'. 95% of 474 hoteliers from 11 countries highly recommend hotelkit to their peers.
94% recommended by 618 hotels
25 Hours, Radisson Hotels, Intercontinental & 615 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
256
Experts
44
Integrations
25
Popularity
#12
The Scoop
hotelkit ranks #1 in the Housekeeping Software category on Hotel Tech Report and won the title 'Best Housekeeping Software of 2025'. 94% of 218 hoteliers from 11 countries highly recommend hotelkit to their peers.
94% recommended by 618 hotels
25 Hours, Radisson Hotels, Intercontinental & 615 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
1289
Experts
115
Integrations
93
Popularity
#36
The Scoop
Cloudbeds ranks #1 in the Hotel Management Software category on Hotel Tech Report and won the title 'Best Hotel Management Software of 2025'. 91% of 1212 hoteliers from 33 countries highly recommend Cloudbeds to their peers.
90% recommended by 1686 hotels
J Collection, Eagle Suites, Safe Stay & 1683 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
239
Experts
20
Integrations
8
Popularity
#2
The Scoop
M3 ranks #1 in the Scheduling & Labor Management category on Hotel Tech Report and won the title 'Best Scheduling & Labor Management of 2025'. 88% of 216 hoteliers from 2 countries highly recommend M3 to their peers.
89% recommended by 567 hotels
Davidson Hospitality, Hotel Equities, Sage Hospitality & 564 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
646
Experts
35
Integrations
18
Popularity
#11
The Scoop
Actabl ranks #1 in the Concierge Software category on Hotel Tech Report and won the title 'Best Concierge Software of 2025'. 91% of 459 hoteliers from 8 countries highly recommend Actabl to their peers.
93% recommended by 1571 hotels
Rosewood, Montage, Posadas & 1568 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
434
Experts
27
Integrations
30
Popularity
#10
The Scoop
GuestRevu ranks #1 in the Guest Surveys & Feedback category on Hotel Tech Report and won the title 'Best Guest Surveys & Feedback of 2025'. 95% of 382 hoteliers from 9 countries highly recommend GuestRevu to their peers.
95% recommended by 442 hotels
Mint Hotels, Code Pod Hostels, Providence Hospitality & 439 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
523
Experts
20
Integrations
24
Popularity
#4
The Scoop
M3 ranks #1 in the Hotel Accounting Software category on Hotel Tech Report and won the title 'Best Hotel Accounting Software of 2025'. 89% of 442 hoteliers from 3 countries highly recommend M3 to their peers.
89% recommended by 567 hotels
Davidson Hospitality, Hotel Equities, Sage Hospitality & 564 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
154
Experts
9
Integrations
31
Popularity
#5
The Scoop
Book4Time ranks #1 in the Spa Software category on Hotel Tech Report and won the title 'Best Spa Software of 2025'. 94% of 144 hoteliers from 4 countries highly recommend Book4Time to their peers.
94% recommended by 149 hotels
Four Seasons, Auberge Resorts, Belmond & 146 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
131
Experts
1
Integrations
1
Popularity
#1
The Scoop
Sertifi Inc ranks #1 in the Payments Processing Software category on Hotel Tech Report and won the title 'Best Payments Processing Software of 2025'. 94% of 122 hoteliers from 1 countries highly recommend Sertifi Inc to their peers.
95% recommended by 215 hotels
Accor, Marriott, IHG & 212 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
1445
Experts
60
Integrations
32
Popularity
#13
The Scoop
Canary Technologies ranks #1 in the Cyber Security & Fraud Prevention category on Hotel Tech Report and won the title 'Best Cyber Security & Fraud Prevention of 2025'. 96% of 1082 hoteliers from 11 countries highly recommend Canary Technologies to their peers.
96% recommended by 1773 hotels
Four Seasons, Ace Hotel, Hilton & 1770 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
397
Experts
44
Integrations
26
Popularity
#11
The Scoop
hotelkit ranks #1 in the Hotel Maintenance Software category on Hotel Tech Report and won the title 'Best Hotel Maintenance Software of 2025'. 96% of 338 hoteliers from 9 countries highly recommend hotelkit to their peers.
94% recommended by 618 hotels
25 Hours, Radisson Hotels, Intercontinental & 615 others
Best of Revenue Management
Top tools price your hotel's rooms more effectively and outpace the compset
-
Revenue Management System: Software to analyze, automate and optimize pricing strategy to increase profitability.
-
Channel Manager: Optimize visibility and inventory across channels in real time.
-
Market Intelligence Software: Keep a pulse on competitors and use real time market insights to increase occupancy and optimize pricing.
-
Business Intelligence Software: Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
-
Upselling Software: Find new revenue streams with tools to upsell room upgrades and ancillaries to drive incremental revenue for your hotel while improving the guest experience.
-
Rate Parity Tools: Track rate parity and get notified when its breached with distribution partners.
-
Hotel Reservations Systems: Get a unified view of your reservations & supercharge your team's workflow with an online reservation management system.
2025 Revenue Management Tech Winners
Learn more
SUMMARY STATS
HT Score
100
Reviews
676
Experts
144
Integrations
83
Popularity
#29
The Scoop
Duetto ranks #1 in the Revenue Management Systems category on Hotel Tech Report and won the title 'Best Revenue Management Systems of 2025'. 94% of 548 hoteliers from 26 countries highly recommend Duetto to their peers.
94% recommended by 580 hotels
Virgin Hotels, Noble House, The Standard & 577 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
2291
Experts
130
Integrations
220
Popularity
#48
The Scoop
SiteMinder ranks #1 in the Channel Managers category on Hotel Tech Report and won the title 'Best Channel Managers of 2025'. 93% of 2065 hoteliers from 39 countries highly recommend SiteMinder to their peers.
92% recommended by 2318 hotels
Viceroy, Hyatt, Minor Hotels & 2315 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
1247
Experts
56
Integrations
58
Popularity
#53
The Scoop
Lighthouse ranks #1 in the Rate Shopping category on Hotel Tech Report and won the title 'Best Rate Shopping of 2025'. 95% of 1165 hoteliers from 48 countries highly recommend Lighthouse to their peers.
95% recommended by 1374 hotels
NH Hotels, Soho House, Six Senses & 1371 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
574
Experts
56
Integrations
22
Popularity
#29
The Scoop
Lighthouse ranks #1 in the Business Intelligence category on Hotel Tech Report and won the title 'Best Business Intelligence of 2025'. 96% of 530 hoteliers from 26 countries highly recommend Lighthouse to their peers.
95% recommended by 1374 hotels
NH Hotels, Soho House, Six Senses & 1371 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
529
Experts
60
Integrations
37
Popularity
#9
The Scoop
Canary Technologies ranks #1 in the Upselling Software category on Hotel Tech Report and won the title 'Best Upselling Software of 2025'. 96% of 415 hoteliers from 8 countries highly recommend Canary Technologies to their peers.
96% recommended by 1773 hotels
Four Seasons, Ace Hotel, Hilton & 1770 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
699
Experts
56
Integrations
42
Popularity
#34
The Scoop
Lighthouse ranks #1 in the Hotel Rate Parity category on Hotel Tech Report and won the title 'Best Hotel Rate Parity of 2025'. 95% of 663 hoteliers from 31 countries highly recommend Lighthouse to their peers.
95% recommended by 1374 hotels
NH Hotels, Soho House, Six Senses & 1371 others
Best of Guest Experience
Top tools to deliver a more seamless and elevated experience to guests
-
Guest Messaging Software: Help your guests find answers faster and communicate in their preferred medium, text messaging
-
Contactless Check-in: Provide guests with a seamless self check in experience like airports and grocery stores
-
Hotel Guest Apps: Create a mobile app for guests to be able to message, place requests, order, check their folio and more.
-
In-Room Hotel Tablets: Put your hotel's amenities and services at your guest's fingertips.
-
Mobile Key & Keyless Entry: Let guests access their room with a digital key right from their mobile device
-
Mobile Ordering & Room Service: Software to manage room service and self-service ordering, tracking, upselling and fulfillment.
2025 Guest Experience Tech Winners
Learn more
SUMMARY STATS
HT Score
100
Reviews
151
Experts
11
Integrations
18
Popularity
#6
The Scoop
Goki ranks #1 in the Hotel Keyless Entry Systems category on Hotel Tech Report and won the title 'Best Hotel Keyless Entry Systems of 2025'. 95% of 102 hoteliers from 6 countries highly recommend Goki to their peers.
95% recommended by 106 hotels
Capsule Hotel, Bluewater Motel, The Blue Hotel Bondi & 103 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
798
Experts
60
Integrations
36
Popularity
#6
The Scoop
Canary Technologies ranks #1 in the Guest Messaging Software category on Hotel Tech Report and won the title 'Best Guest Messaging Software of 2025'. 96% of 628 hoteliers from 5 countries highly recommend Canary Technologies to their peers.
96% recommended by 1773 hotels
Four Seasons, Ace Hotel, Hilton & 1770 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
305
Experts
28
Integrations
25
Popularity
#11
The Scoop
SuitePad ranks #1 in the In-Room Hotel Tablets category on Hotel Tech Report and won the title 'Best In-Room Hotel Tablets of 2025'. 93% of 239 hoteliers from 9 countries highly recommend SuitePad to their peers.
93% recommended by 240 hotels
Cycas Hospitality, Dorint Hotels & Resorts, Best Western Hotels & Resorts & 237 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
945
Experts
60
Integrations
42
Popularity
#10
The Scoop
Canary Technologies ranks #1 in the Contactless Check-in category on Hotel Tech Report and won the title 'Best Contactless Check-in of 2025'. 95% of 686 hoteliers from 9 countries highly recommend Canary Technologies to their peers.
96% recommended by 1773 hotels
Four Seasons, Ace Hotel, Hilton & 1770 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
503
Experts
76
Integrations
49
Popularity
#16
The Scoop
Duve ranks #1 in the Hotel Guest Apps category on Hotel Tech Report and won the title 'Best Hotel Guest Apps of 2025'. 97% of 359 hoteliers from 14 countries highly recommend Duve to their peers.
96% recommended by 537 hotels
AFI Hotels, Astotel, Fattal Hotels & 534 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
50
Experts
0
Integrations
9
Popularity
#3
The Scoop
Hoteza ranks #1 in the Hospitality TV category on Hotel Tech Report and won the title 'Best Hospitality TV of 2025'. 98% of 47 hoteliers from 3 countries highly recommend Hoteza to their peers.
98% recommended by 57 hotels
Peninsula, MGM, Langham & 54 others
Best of Marketing
Top tools build your hotel's brand, drive direct bookings and boost loyalty
-
Booking Engine: The eCommerce shopping cart for your hotel’s website.
-
Website Builder: Build a stunning website to showcase your property and convert more bookings.
-
Hotel Chatbot: Convert more web traffic and give guests easy access to answers with website chatbots.
-
CRM & Email Marketing: Software to craft and execute your email marketing strategy with targeted campaigns that leverage rich guest profile information to create targeted revenue generating campaigns.
-
Digital Marketing Agencies: Agency partners that help hotels optimize their web presence via SEO, SEM, social and paid advertising.
-
Reputation Management Software: Software that helps hotels get more reviews and automate feedback collection and analysis to monitor and improve their reputation.
-
Direct Booking Tools: Widgets and tools to increase website conversion and drive more direct bookings.
-
Metsearch & AdTech: Orchestrate your visibility on meta-search channels to drive more demand.
-
Loyalty Software: Tools to drive repeat visits and customer loyalty.
2025 Marketing Tech Winners
Learn more
SUMMARY STATS
HT Score
100
Reviews
1112
Experts
130
Integrations
118
Popularity
#36
The Scoop
SiteMinder ranks #1 in the Booking Engine category on Hotel Tech Report and won the title 'Best Booking Engine of 2025'. 91% of 1034 hoteliers from 30 countries highly recommend SiteMinder to their peers.
92% recommended by 2318 hotels
Viceroy, Hyatt, Minor Hotels & 2315 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
277
Experts
45
Integrations
25
Popularity
#7
The Scoop
Profitroom ranks #1 in the Hotel CRM & Email Marketing category on Hotel Tech Report and won the title 'Best Hotel CRM & Email Marketing of 2025'. 95% of 213 hoteliers from 7 countries highly recommend Profitroom to their peers.
95% recommended by 522 hotels
Dream Hotels, Sun International, The Robert Parker Collection & 519 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
197
Experts
20
Integrations
0
Popularity
#6
The Scoop
MARA Solutions ranks #1 in the Reputation Management category on Hotel Tech Report and won the title 'Best Reputation Management of 2025'. 96% of 166 hoteliers from 6 countries highly recommend MARA Solutions to their peers.
96% recommended by 172 hotels
Edwardian Hotels, little BIG hotels, JUFA Hotels & 169 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
311
Experts
30
Integrations
63
Popularity
#20
The Scoop
The Hotels Network ranks #1 in the Direct Booking Tools category on Hotel Tech Report and won the title 'Best Direct Booking Tools of 2025'. 95% of 283 hoteliers from 17 countries highly recommend The Hotels Network to their peers.
95% recommended by 319 hotels
One & Only, Minor Hotels, Frasers Hospitality & 316 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
832
Experts
38
Integrations
65
Popularity
#18
The Scoop
Asksuite ranks #1 in the Hotel Chatbots category on Hotel Tech Report and won the title 'Best Hotel Chatbots of 2025'. 98% of 673 hoteliers from 16 countries highly recommend Asksuite to their peers.
98% recommended by 683 hotels
Novotel, Royal Palm Hotels, Palace Resorts & 680 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
126
Experts
130
Integrations
6
Popularity
#9
The Scoop
SiteMinder ranks #1 in the Hotel Metasearch Management Software category on Hotel Tech Report and won the title 'Best Hotel Metasearch Management Software of 2025'. 92% of 126 hoteliers from 9 countries highly recommend SiteMinder to their peers.
92% recommended by 2318 hotels
Viceroy, Hyatt, Minor Hotels & 2315 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
289
Experts
130
Integrations
26
Popularity
#18
The Scoop
SiteMinder ranks #1 in the Website Design category on Hotel Tech Report and won the title 'Best Website Design of 2025'. 92% of 271 hoteliers from 16 countries highly recommend SiteMinder to their peers.
92% recommended by 2318 hotels
Viceroy, Hyatt, Minor Hotels & 2315 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
230
Experts
7
Integrations
26
Popularity
#5
The Scoop
The Guestbook ranks #1 in the Loyalty Programs for Independents category on Hotel Tech Report and won the title 'Best Loyalty Programs for Independents of 2025'. 96% of 186 hoteliers from 4 countries highly recommend The Guestbook to their peers.
96% recommended by 194 hotels
Lotte New York Palace, Original Group, YOTEL Group & 191 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
48
Experts
8
Integrations
0
Popularity
#4
The Scoop
GIATA ranks #1 in the Listings Management category on Hotel Tech Report and won the title 'Best Listings Management of 2025'. 96% of 46 hoteliers from 4 countries highly recommend GIATA to their peers.
96% recommended by 48 hotels
Learn more
SUMMARY STATS
HT Score
100
Reviews
142
Experts
0
Integrations
0
Popularity
#2
The Scoop
Visiting Media ranks #1 in the 3D Virtual Tours category on Hotel Tech Report and won the title 'Best 3D Virtual Tours of 2025'. 97% of 121 hoteliers from 2 countries highly recommend Visiting Media to their peers.
97% recommended by 131 hotels
Hyatt, IHG, Hilton & 128 others
Best of Meetings & Events
Top tools to generate more group business and streamline collaborative workflows
-
Group Sales Management Software: Empower your sales teams to stay organized, collaborate and followup like pros.
-
RFPs & Proposal Management Software: Save hours of back-and-forth and close more deals by digitizing your RFP process.
-
Online Venue Booking Platforms: Promote your venue in online venue marketplaces to generate more bookings.
-
Meetings & Events Intelligence: Get a pulse on the market and find out where business is flowing to capture your share
-
Event Management Software: Tools to seamlessly organize, plan and execute your meetings & events.
2025 Meetings & Events Tech Winners
Learn more
SUMMARY STATS
HT Score
100
Reviews
201
Experts
18
Integrations
9
Popularity
#5
The Scoop
Event Temple ranks #1 in the Hotel Sales Software category on Hotel Tech Report and won the title 'Best Hotel Sales Software of 2025'. 98% of 156 hoteliers from 4 countries highly recommend Event Temple to their peers.
98% recommended by 228 hotels
Choice Hotels, First Hotels, Radisson & 225 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
144
Experts
1
Integrations
4
Popularity
#5
The Scoop
Proposales ranks #1 in the RFPs & Proposal Management Software category on Hotel Tech Report and won the title 'Best RFPs & Proposal Management Software of 2025'. 96% of 104 hoteliers from 4 countries highly recommend Proposales to their peers.
96% recommended by 106 hotels
Learn more
SUMMARY STATS
HT Score
100
Reviews
108
Experts
6
Integrations
9
Popularity
#5
The Scoop
MeetingPackage ranks #1 in the Online Venue Booking Platforms category on Hotel Tech Report and won the title 'Best Online Venue Booking Platforms of 2025'. 94% of 94 hoteliers from 5 countries highly recommend MeetingPackage to their peers.
93% recommended by 101 hotels
Scandic, Leonardo, Clarion & 98 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
28
Experts
144
Integrations
3
Popularity
#2
The Scoop
Duetto ranks #1 in the Meetings & Events Intelligence category on Hotel Tech Report and won the title 'Best Meetings & Events Intelligence of 2025'. 95% of 24 hoteliers from 2 countries highly recommend Duetto to their peers.
94% recommended by 580 hotels
Virgin Hotels, Noble House, The Standard & 577 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
256
Experts
18
Integrations
12
Popularity
#11
The Scoop
Event Temple ranks #1 in the Event Management Software category on Hotel Tech Report and won the title 'Best Event Management Software of 2025'. 98% of 197 hoteliers from 9 countries highly recommend Event Temple to their peers.
98% recommended by 228 hotels
Choice Hotels, First Hotels, Radisson & 225 others
Best of Vacation Rental Software
Top tools to help you manage your vacation rental like a pro
Learn more
SUMMARY STATS
HT Score
100
Reviews
115
Experts
2
Integrations
6
Popularity
#6
The Scoop
eviivo ranks #1 in the Vacation Rental Software category on Hotel Tech Report and won the title 'Best Vacation Rental Software of 2025'. 97% of 111 hoteliers from 6 countries highly recommend eviivo to their peers.
96% recommended by 359 hotels
Hotel zum Landsberger Hof, Brambles of Inveraray & 357 others
Best of Food & Beverage
Top tools to manage your hotel's restaurant, room service and F&B outlets
-
Restaurant Management Software: Point of sale systems for hotels & restaurants.
-
Mobile Ordering & Room Service: Software to manage room service and self-service ordering, tracking, upselling and fulfillment.
2025 Food & Beverage Tech Winners
Learn more
SUMMARY STATS
HT Score
100
Reviews
73
Experts
76
Integrations
0
Popularity
#2
The Scoop
Duve ranks #1 in the Mobile Ordering & Room Service category on Hotel Tech Report and won the title 'Best Mobile Ordering & Room Service of 2025'. 96% of 47 hoteliers from 2 countries highly recommend Duve to their peers.
96% recommended by 537 hotels
AFI Hotels, Astotel, Fattal Hotels & 534 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
244
Experts
55
Integrations
4
Popularity
#4
The Scoop
HOTELTIME ranks #1 in the Hotel Restaurant POS Systems category on Hotel Tech Report and won the title 'Best Hotel Restaurant POS Systems of 2025'. 94% of 153 hoteliers from 4 countries highly recommend HOTELTIME to their peers.
93% recommended by 345 hotels
Asten Hotels, SUHA Hospitality, L’Hotels & 342 others
Best of HR & Staffing
Top tools to help you attract, recruit and retain staff
Learn more
SUMMARY STATS
HT Score
100
Reviews
316
Experts
44
Integrations
25
Popularity
#9
The Scoop
hotelkit ranks #1 in the Employee Engagement Software category on Hotel Tech Report and won the title 'Best Employee Engagement Software of 2025'. 96% of 269 hoteliers from 8 countries highly recommend hotelkit to their peers.
94% recommended by 618 hotels
25 Hours, Radisson Hotels, Intercontinental & 615 others
Learn more
SUMMARY STATS
HT Score
100
Reviews
367
Experts
60
Integrations
20
Popularity
#2
The Scoop
Canary Technologies ranks #1 in the Digital Tipping Solutions category on Hotel Tech Report and won the title 'Best Digital Tipping Solutions of 2025'. 97% of 323 hoteliers from 2 countries highly recommend Canary Technologies to their peers.
96% recommended by 1773 hotels
Four Seasons, Ace Hotel, Hilton & 1770 others
Best Overall Platforms
In addition to ranking the top products across each of the key categories in the hotel tech stack, HTR also analyzes the top overall platforms that meet HTR’s platforms criteria which analyzes platforms based on their HT Score, cumulative platform reviews and product interoperability.
Best Operations Platform
Platform Definition: Companies that provide all-in-1 solution that covers the critical capabilities and workflows needed to digitally manage the day-to-day operations of a hotel. Critical workflows, capabilities and use cases include:
Criteria:
-
Ability to communicate and manage tasks (Category Requirement: Staff Collaboration)
-
Ability to manage housekeeping workflows (Category Requirement: Housekeeping)
-
Ability to monitor and preserve property (Category Requirement: Preventative maintenance)
Best Ecommerce Platform
Platform Definition: Companies that provide all-in-1 solution that covers the critical capabilities and workflows needed to establish a hotel’s web presence and generate direct and indirect online bookings. Critical workflows, capabilities and use cases include:
Criteria:
-
Ability to have a web presence (website builder or digital marketing agency)
-
Ability to take online bookings (booking engine)
-
Ability to sell indirectly (channel manager or CRS)
Best Guest Experience Platform
Platform Definition: Companies that provide an all-in-1 solution that encompasses the critical workflows and use cases for a hotel to communicate with and engage guests during their stay. Critical workflows, capabilities and use cases include:
Criteria:
-
Ability to perform self-check in (Category Requirement: contactless check-in)
-
Ability to communicate with hotel on own device (Category Requirement: Guest Messaging or Guest App)
-
Ability to purchase/reserve ancillaries (Category Requirement: upselling, mobile ordering or Guest App)
2025 Finalists by Department
Operations Tech Finalists
-
Property Management Systems: Cloudbeds PMS (2nd Place), Oracle Opera PMS (#3)
-
Hotel Management Software (HMS): Little Hotelier (2nd Place), RoomRaccoon HMS (#3)
-
Staff Collaboration Tools: Flexkeeping Operations (#3)
-
Housekeeping Software: Flexkeeping Housekeeping (2nd Place), ALICE Housekeeping by Actabl (#3)
-
Scheduling & Labor Management: Hotel Effectiveness PerfectLabor™ by Actabl (2nd Place), Inn-Flow Labor Management (#3)
-
Finance & Accounting: Inn-Flow (2nd Place), Hotel Investor Apps (#3)
-
Hotel Restaurant POS Systems: Mews POS (3rd Place)
-
Hotel Maintenance Software: Transcendent by Actabl (2nd Place) Flexkeeping Maintenance (#3)
-
Digital Tipping Software: eTip (2nd Place)
-
Spa Software: Libero SPA (2nd Place)
-
Payment Processing Software: ROH (3rd Place)
- Mobile Ordering Software: SABA F&B Ordering (2nd Place)
Guest Experience Tech Finalists
-
Guest Messaging Software: Duve - Communication Hub (2nd Place), ALICE Guest Messaging by Actabl (3rd Place)
-
Contactless Check-in: Duve - Online Check-in (2nd Place)
-
In-Room Hotel Tablets: Crave Interactive Tablets (2nd Place), Volo (3rd Place)
Revenue Management Tech Finalists
-
Revenue Management System: RoomPriceGenie (2nd Place), Atomize (3rd Place)
-
Channel Manager: Cloudbeds Channel Manager (2nd Place), RateGain Channel Manager (3rd Place)
-
Rate Shopping Software: SiteMinder Insights (2nd Place), RateGain Rate Navigator (3rd Place)
-
Business Intelligence Software: Scoreboard by Duetto (2nd Place), Profitsword by Actabl (3rd Place)
-
Upselling Software: Oaky (2nd Place), Duve Upselling (3rd Place)
-
Rate Parity Tools: The Hotels Network Parity Management (2nd Place)
Marketing Tech Finalists
-
Booking Engine: Profitroom Booking Engine 360 (2nd Place)
-
Hotel Chatbot: HiJiffy Hotel Chatbot (2nd Place)
-
CRM & Email Marketing: Smart Host CRM (2nd Place), dailypoint™ 360° – Central Data Management (3rd Place)
-
Reputation Management: GuestRevu (2nd Place)
-
Direct Booking Tools: The Guestbook: Cash Rewards Suite (2nd Place)
Meetings & Events Tech Finalists
-
Hotel Sales Software: Thynk CRM (2nd Place), Tripleseat (Group Sales Management Platform) (3rd Place)
-
Event Management Software: Tripleseat (2nd Place), Thynk Event Management (3rd Place)
Property Management Systems: Cloudbeds PMS (2nd Place), Oracle Opera PMS (#3)
Hotel Management Software (HMS): Little Hotelier (2nd Place), RoomRaccoon HMS (#3)
Staff Collaboration Tools: Flexkeeping Operations (#3)
Housekeeping Software: Flexkeeping Housekeeping (2nd Place), ALICE Housekeeping by Actabl (#3)
Scheduling & Labor Management: Hotel Effectiveness PerfectLabor™ by Actabl (2nd Place), Inn-Flow Labor Management (#3)
Finance & Accounting: Inn-Flow (2nd Place), Hotel Investor Apps (#3)
Hotel Restaurant POS Systems: Mews POS (3rd Place)
Hotel Maintenance Software: Transcendent by Actabl (2nd Place) Flexkeeping Maintenance (#3)
Digital Tipping Software: eTip (2nd Place)
Spa Software: Libero SPA (2nd Place)
Payment Processing Software: ROH (3rd Place)
Guest Messaging Software: Duve - Communication Hub (2nd Place), ALICE Guest Messaging by Actabl (3rd Place)
Contactless Check-in: Duve - Online Check-in (2nd Place)
In-Room Hotel Tablets: Crave Interactive Tablets (2nd Place), Volo (3rd Place)
Revenue Management System: RoomPriceGenie (2nd Place), Atomize (3rd Place)
Channel Manager: Cloudbeds Channel Manager (2nd Place), RateGain Channel Manager (3rd Place)
Rate Shopping Software: SiteMinder Insights (2nd Place), RateGain Rate Navigator (3rd Place)
Business Intelligence Software: Scoreboard by Duetto (2nd Place), Profitsword by Actabl (3rd Place)
Upselling Software: Oaky (2nd Place), Duve Upselling (3rd Place)
Rate Parity Tools: The Hotels Network Parity Management (2nd Place)
Booking Engine: Profitroom Booking Engine 360 (2nd Place)
Hotel Chatbot: HiJiffy Hotel Chatbot (2nd Place)
CRM & Email Marketing: Smart Host CRM (2nd Place), dailypoint™ 360° – Central Data Management (3rd Place)
Reputation Management: GuestRevu (2nd Place)
Direct Booking Tools: The Guestbook: Cash Rewards Suite (2nd Place)
Hotel Sales Software: Thynk CRM (2nd Place), Tripleseat (Group Sales Management Platform) (3rd Place)
Event Management Software: Tripleseat (2nd Place), Thynk Event Management (3rd Place)
Methodology: How Products Are Ranked
HTR ranks more than 2000+ products based on our proprietary ranking algorithm, the HT Score. Ultimately the goal of the HT Score is to productize the criteria that buyers assess when researching hotel tech products to be able to compare and benchmark products within each of the core categories of the hotel tech stack.
The variables that go into the HT Score can be broken down into four key categories:
-
Customer Ratings & Reviews: How highly do hoteliers recommend the product?
-
Partner Ecosystem: How well does the product integrate with other solutions and how highly do tech partners recommend the product?
-
Customer Centricity: How customer centric is the company?
-
Reach, Staying Power & Resources: How extensive is the company's reach & resourcing as an indicator of long term success?
Similar to how hotels use REVPAR to be able to compare hotels of different classes, sizes and regions--the HT Score serves a similar purpose making it possible to compare tech products within a category that may have different target markets, price points and feature functionality.
Also similar to REVPAR, the HT Score is a metric to aid in decision making but is not intended to be used as a sole factor when selecting vendors. The HT Score is intended to create a baseline overall comparison within a given category based on which solutions come most recommended by hoteliers. The same way a search for ‘the best hotels in Paris’ on Tripadvisor will surface a list of wide ranging options that all have strong ratings as a starting point in a user's research process to find the best match for them, the HT Score serves a similar purpose in the hotel tech research process for hoteliers.
Every hotel has different characteristics and needs so while there is no single best product for all hotels (the same way there isn't a single best hotel in Paris), the HotelTechAwards serve to highlight best of breed products across each of the key categories of the hotel tech stack.