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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
What I like about it is how easy everything can be. Everything is so clear and efficient. I also like that you can connect whatsapp to it. It gives you a clear overview of everything and it also makes it easy for you to follow up on emails that you have pending.
何が嫌いですか、または改善できると思いますか?
There are many steps that you have to take to reach a name or an email. Maybe just have a search box and we can search for a name or email of a guest instead of going through the steps. I personally am ok with that but that's what I hear from the team.
5.0
優秀な
使いやすさ
5.0/5
顧客サポート
5.0/5
ROI
5.0/5
実装
5.0/5
What I like about it is how easy everything can be. Everything is so clear and efficient. I also like that you can connect whatsapp to it. It gives you a clear overview of everything and it also makes it easy for you to follow up on emails that you have pending.
A great tool to use when receive a lot of messages from different channels. Everything you need on 1 platform. Guest Connexxion also provides different features such as saved responses, the chatbot, automated responses and much more!
何が嫌いですか、または改善できると思いますか?
Sometimes we get a small bug in the program but that gets fixed right away. The support team is available 24/7.
5.0
優秀な
使いやすさ
5.0/5
顧客サポート
4.5/5
ROI
4.5/5
実装
4.5/5
A great tool to use when receive a lot of messages from different channels. Everything you need on 1 platform. Guest Connexxion also provides different features such as saved responses, the chatbot, automated responses and much more!
Very good overview and easy to keep track of all incoming messages. Guest Connexxion offers a lot of different features which helps give us fast responses. Great and fast support!
何が嫌いですか、または改善できると思いますか?
The filter when searching for emails could be improved
BCC for emails is not available.
When we start answering an email, the original email of the guest moves up the screen while you are typing and the longer you type the smaller the screen on top becomes, so you can not read the email of the guest anymore.
5.0
優秀な
使いやすさ
5.0/5
顧客サポート
5.0/5
ROI
4.5/5
実装
5.0/5
Very good overview and easy to keep track of all incoming messages. Guest Connexxion offers a lot of different features which helps give us fast responses. Great and fast support!
It is the perfect tool if you get a lot of messages on different channels! it gives a clear overview so you never forget to answer a message. We love working with it and will definitely not be going back to the old ways!
何が嫌いですか、または改善できると思いますか?
If you're too late with responding to a WhatsApp message it gets closed off. You can reopen it by sending a template which is not a lot of work but still an extra step.
5.0
優秀な
使いやすさ
5.0/5
顧客サポート
4.0/5
ROI
4.5/5
実装
4.5/5
It is the perfect tool if you get a lot of messages on different channels! it gives a clear overview so you never forget to answer a message. We love working with it and will definitely not be going back to the old ways!
Great for keeping track on all of our conversations. The use of Guest Connexxion is very easy and simple! It also has a dashboard which displays your response time, amount of conversations etc. so you can keep tracking your own data.
何が嫌いですか、または改善できると思いますか?
Sometimes it takes a bit to upload a photo or video to a conversation, this speed could be improved a bit more.
5.0
優秀な
使いやすさ
5.0/5
顧客サポート
5.0/5
ROI
5.0/5
実装
5.0/5
Great for keeping track on all of our conversations. The use of Guest Connexxion is very easy and simple! It also has a dashboard which displays your response time, amount of conversations etc. so you can keep tracking your own data.
The program is very user friendly. It is build so everything you need is easy to find as gives an good overview of all messages. Saved responses helps us save a lot of time!
何が嫌いですか、または改善できると思いますか?
As of yet there is no bcc option for email but this will be added somewhere in the coming weeks.
5.0
優秀な
使いやすさ
5.0/5
顧客サポート
4.5/5
ROI
4.5/5
実装
4.0/5
The program is very user friendly. It is build so everything you need is easy to find as gives an good overview of all messages. Saved responses helps us save a lot of time!
Guest Connexxion helped us improve our response time and reduced our workload by giving immediate responses through the chatbot. The chatbot is constantly answering questions or requests so the conversations only gets send through if the person asks for it or if the chatbot can not help any further, this reduces the workload a lot!
何が嫌いですか、または改善できると思いますか?
Nothing. :-) The software keeps getting updated with improvements and new features keep being added every couple of months. As soon as there is an issue or bug it get resolved immediately.
4.5
優秀な
使いやすさ
4.0/5
顧客サポート
4.5/5
ROI
4.0/5
実装
4.5/5
Guest Connexxion helped us improve our response time and reduced our workload by giving immediate responses through the chatbot. The chatbot is constantly answering questions or requests so the conversations only gets send through if the person asks for it or if the chatbot can not help any further, this reduces the workload a lot!
The program is very easy to use and helps you provide excellent customer service. It shows all your received messages on 1 screen so you have a clear overview and give a fast response!
何が嫌いですか、または改善できると思いますか?
If you are too late with responding to a message, you have to send a whatsapp template to open it up again which can take a bit of time but other than that it's a very handy tool.
5.0
優秀な
使いやすさ
4.5/5
顧客サポート
5.0/5
ROI
4.5/5
実装
4.0/5
The program is very easy to use and helps you provide excellent customer service. It shows all your received messages on 1 screen so you have a clear overview and give a fast response!
- All communications coming from guests or potential guests gathered in one platform;
- Possibility to assign conversations to different colleagues and departments;
- Possibility as a manager to perform quality checks on the messages sent by the different departments.
- Great customer service. I can call them any time and they are always willing to help.
何が嫌いですか、または改善できると思いますか?
There are still quite a few functionalities in the program that still need to be developed such as sending messages in bulk and integrating with our PMS. However, they have promised me this will all be possible in the near future.
4.0
とても良い
使いやすさ
3.5/5
顧客サポート
4.5/5
ROI
3.5/5
実装
3.0/5
- All communications coming from guests or potential guests gathered in one platform;
- Possibility to assign conversations to different colleagues and departments;
- Possibility as a manager to perform quality checks on the messages sent by the different departments.
- Great customer service. I can call them any time and they are alwa...