5Stelle HMS vs Clock HMS: 酒店管理软件 Comparison (2026)

5Stelle HMS 与 Clock HMS 相比如何？

基于 HTR 上 80 条经验证的酒店从业者评价的并排评分。

	5Stelle	Clock
HTScore	0	79
推荐可能性	60%	96%
易用性	3.0/5	4.8/5
客户支持	0.0/5	4.8/5
性价比	4.0/5	4.7/5

起始价格	Contact sales	From $600/mo
经验证的评价	1	79

5Stelle HMS 与 Clock HMS 的优缺点是什么？

在分析了 80 条经验证的评价后，5Stelle 用户最看重其，而 Clock 用户则强调 ease of use and accessibility, reservation and booking management, 客户服务与支持。点击任意主题查看评价者的反馈。

5Stelle	Clock
优点
	+ Ease of Use and Accessibility ▾ Clock PMS+ is widely praised for its intuitive interface and accessibility across various devices, making it easy for hotel staff to use and manage tasks efficiently. Several reviews highlighted the ability to access the system from anywhere as a key benefit. The platform's user-friendly design is especially beneficial for new staff training.
	+ Reservation and Booking Management ▾ Users appreciate the effectiveness of the reservation and booking management system, noting it as quick and seamless. The interface allows for easy reservation management and integrates with channel managers, enabling automatic booking imports, which helps in maintaining real-time availability and reducing manual entry errors.
	+ 客户服务与支持 ▾ Clock PMS+ 提供可靠的客户支持，以快速响应而著称。尽管总体上受到好评，但也有用户反馈偶尔会出现指导错误以及需要专家建议的情况。用户建议改进用户体验指导和复杂功能支持。
	+ 集成与连接 ▾ 该软件与外部平台集成良好，并提供渠道管理功能。用户对其与外部系统同步以实现流畅操作的能力表示赞赏。然而，用户希望该软件能够进一步增强与银行POS系统和会计软件的集成，以进一步简化操作。
缺点
	− 报告和分析 ▾ 尽管 Clock PMS+ 能够满足核心分析需求，但许多用户表示希望获得更完善、更可定制的报告功能。这包括与 Excel 集成，以及提供更详细的财务分析和运营指标。部分用户认为现有报告功能不足，且难以从中获取全面的洞察。
	− 定制化和灵活性 ▾ 用户表示希望获得更多自定义选项和更灵活的设置，以满足酒店的特定需求。虽然总体上感到满意，但部分用户指出，他们希望修改报告和界面设置，以便更好地支持动态运营和营销策略。
	− 移动和用户界面 ▾ 用户要求开发更强大的移动应用程序，以便在移动设备上充分利用系统功能。虽然现有界面实用且用户友好，但仍建议进行一些美观和功能方面的改进，例如更改颜色和添加离线数据缓存功能。

5Stelle 对比 Clock：按酒店细分市场排名

各产品在不同物业规模、类型和区域的酒店管理软件供应商中的排名——基于各细分市场中酒店从业者的经验证评价。

按酒店规模

细分市场	5Stelle	Clock
小型（10-24 间客房） ▾	—	#21 19 条评价
5Stelle 暂无细分市场摘要。 Clock 小型酒店表示，根据 HotelTechReport 的验证评论，Clock 的酒店管理软件排名很高，因为它具有用户友好的界面、强大的客户支持和高效的集成功能，使其成为无缝管理运营和预订的理想选择。
中型（25-74 间客房） ▾	—	#14 28 条评价
5Stelle 暂无细分市场摘要。 Clock 中型酒店普遍认为，Clock 的酒店管理软件凭借其用户友好的界面、基于云端的访问方式以及卓越的客户支持而脱颖而出。HotelTechReport 的认证评测也强调了这些优势，使 Clock 成为中型酒店提升运营效率和改善客户沟通的首选。
大型（75-199 间客房）	—	#17 2 条评价
超大型（200+ 间客房） ▾	#24 0 条评价	#5 5 条评价
5Stelle 暂无细分市场摘要。 Clock 据 HotelTechReport 认证评论显示，大型酒店表示，Clock 的酒店管理软件凭借其多物业管理、现代云架构和集成功能，能够有效支持其运营。这些功能对于大规模环境下的集中控制和无缝运营至关重要。

按物业类型

细分市场	5Stelle	Clock
精品酒店 ▾	—	#18 30 条评价
5Stelle 暂无细分市场摘要。 Clock 精品酒店表示，Clock 的酒店管理软件在 HotelTechReport 的认证评测中备受好评，其优势在于用户友好的界面、全面的运营集成以及高效的客户支持。这些特点与精品酒店对高效、灵活解决方案的需求完美契合。
豪华酒店 ▾	—	#18 14 条评价
5Stelle 暂无细分市场摘要。 Clock 根据HotelTechReport的认证评测，豪华酒店普遍认为Clock酒店管理软件凭借其用户友好的界面、强大的集成能力和可靠的客户支持而脱颖而出。这些优势对于提升豪华酒店的运营效率至关重要。
品牌/连锁酒店 ▾	#43 0 条评价	#15 15 条评价
5Stelle 暂无细分市场摘要。 Clock 品牌酒店表示，Clock 的酒店管理软件因其直观的用户界面、高效的云端运营和响应迅速的客户支持而备受青睐。经 HotelTechReport 验证的评论也经常强调这些方面对于品牌酒店管理其多样化的酒店运营需求至关重要。
长住酒店 ▾	—	#16 8 条评价
5Stelle 暂无细分市场摘要。 Clock 根据 HotelTechReport 的验证评论，长期住宿服务式公寓酒店表示，Clock 的酒店管理软件因其用户友好的界面、全面的基于云的管理功能和可靠的客户支持而脱颖而出，所有这些对于长期住宿服务式公寓的功能和顺利运营都至关重要。

按区域

细分市场	5Stelle	Clock
北美 ▾	#32 0 条评价	#17 11 条评价
5Stelle 暂无细分市场摘要。 Clock Na酒店表示，Clock酒店管理软件凭借其用户友好的界面、响应迅速的客户支持和无缝集成功能而脱颖而出，这一点已在HotelTechReport的认证评测中得到证实。这些优势对于Na酒店的有效运营至关重要。
欧洲 ▾	—	#9 38 条评价
5Stelle 暂无细分市场摘要。 Clock 欧洲酒店表示，Clock 的酒店管理软件凭借其用户友好的界面、强大的多物业管理功能和响应迅速的客户支持，在 HotelTechReport 的认证评测中获得了很高的评价。这款基于云端的系统能够有效简化运营流程并提升宾客互动体验。
亚太	—	#12 4 条评价
中东	—	#18 2 条评价

The Decision
Choosing between 5Stelle HMS by 5Stelle and Clock HMS hinges on your hotel’s specific needs, particularly around complexity, integrations, and user experience. Both systems aim to streamline hotel operations but do so through different approaches: 5Stelle offers a comprehensive, cloud-based management suite, while Clock focuses on an all-in-one platform emphasizing revenue optimization and ease of use. Your choice depends on whether your priority is deep feature breadth or straightforward operation.
While 5Stelle provides broad management capabilities, it suffers from a lower overall rating and fewer recent reviews, making it less reliable in today’s fast-changing environment. Clock, with its 63 reviews and an average rating of 4.88/5, stands out as the more actively tested and validated solution. Do you want a system with a proven track record of support and user satisfaction? Or are you seeking an all-encompassing management tool with more features?

Is 5Stelle HMS or Clock HMS Better for Hotels?

Both products serve the hotel management space but diverge significantly in their core focus and user experience. 5Stelle aims to provide an integrated PMS, booking engine, and CRM, with a strong sales orientation, ideal for hotels that want a unified sales and management platform. Clock, on the other hand, offers an extensive feature set including reservations, rates, invoicing, and guest messaging, geared toward hotels looking to boost revenue and operational efficiency.

The core difference lies in their user feedback: Clock’s reviews highlight its ease of use, rapid support, and stability, with a 4.88/5 rating from over 63 reviews, including recent ones. Conversely, 5Stelle’s reviews are limited, with only 1 review and a middling 3/5 rating, reflecting less confidence from current users. Given the recent review volume, Clock is clearly the more trusted choice among hoteliers.

Would your hotel prioritize a versatile management system or a revenue-boosting platform? Should ease of use and support be your top criteria? These questions help clarify which product addresses your immediate needs better.

Clock HMS vs 5Stelle HMS: Which Should Your Hotel Choose?

If your hotel needs a user-friendly, all-in-one system with strong integration capabilities, Clock is the better fit. Its reviews emphasize its straightforward interface, excellent support, and robust feature set, including reservation management, online check-in, guest portals, and analytics. Clock’s focus on operational simplicity and revenue growth makes it suitable for hotels that want to streamline daily tasks without sacrificing functionality.

In contrast, if your team requires a management suite with extensive front-of-house and CRM features, and you’re comfortable with a steeper learning curve, 5Stelle is worth considering. It offers a fully cloud-based PMS, booking engine, and channel management, ideal for hotels seeking a sales-oriented platform. However, its limited recent reviews and moderate ratings suggest it may not match Clock’s current performance.

For most hotels today, Clock’s proven ease of use and support tip the scales. If you prioritize stability and recent validation, Clock should be your first choice.

Is Clock HMS or 5Stelle HMS Easier to Use?

Clock’s average usability rating of 4.73/5 from over 63 reviews far exceeds 5Stelle’s 3/5 rating, indicating a significantly more intuitive experience. Users praise Clock’s straightforward navigation, cloud-based accessibility, and quick onboarding, making it easier for staff to adopt and operate. Many reviews mention how Clock’s support team responds promptly to questions, further easing the learning curve.

5Stelle’s limited review data and comments about multiple steps to complete simple tasks suggest it’s less optimized for ease of use. Its interface may require more clicks and time to perform basic functions, which could hinder staff adoption and slow operations.

Edge: Clock.

Which Has Better Features: 5Stelle HMS or Clock HMS?

Clock offers an impressive 48 features exclusive to its platform, including a booking engine, multi-currency support, channel manager, POS, guest feedback, digital registration, real-time reporting, and automated reminders. Its comprehensive set of tools supports a wide range of hotel operations from reservations to guest engagement without additional costs or locked features.

In contrast, 5Stelle provides just the core management functionalities—PMS, booking engine, and CRM—lacking the extensive feature count Clock boasts. It’s more of a management platform than a full-featured operations suite, limiting its ability to support complex or multi-faceted hotel services.

Edge: Clock.

Which Has Better Customer Support: 5Stelle HMS or Clock HMS?

Clock’s reviews highlight its excellent support, with an average rating of 4.78/5 and comments about quick, efficient problem resolution and ongoing improvements. Many users mention their positive experience with support staff and regular updates, which helps ensure smooth operation.

5Stelle’s support ratings are unavailable, and review comments are scarce, reflecting less recent engagement and confidence from users. The limited feedback points to potential challenges in obtaining timely assistance or resolving complex issues.

Edge: Clock.

Which Has More Integrations: 5Stelle or Clock HMS?

Clock’s integration library includes 111 verified partners, nearly double 5Stelle’s 59, providing broader connectivity with OTAs, payment providers, revenue management, and other tools. Shared partners include prominent names like HQ Revenue, Profitroom, and RoomChecking, with Clock offering unique integrations like Flexipass Keyless, Fairmas, and FLYR Hospitality.

While 5Stelle’s integrations cover essential hotel management needs, its smaller partner ecosystem may limit options for hotels with specific tech stacks. Clock’s larger, more diverse integration list provides greater flexibility and future-proofing.

Edge: Clock.

Which Do Hoteliers Rate Higher: 5Stelle or Clock?

Clock receives a robust 4.88/5 from 63 reviews, with recent feedback praising its ease of use, support, and feature set. Hotels across segments, especially boutique hotels, city center hotels, and inns, give high marks for reliability and effectiveness.

In comparison, 5Stelle holds a 3/5 rating from just one review, with no recent feedback available. Its limited rating history suggests less confidence among users or a smaller user base.

Edge: Clock.

How Much Do 5Stelle and Clock Cost?

5Stelle does not publicly disclose pricing, suggesting a customized quote based on hotel size and needs. Clock’s base price is $600 per month, with no additional fees for integrations or features, making it transparent and predictable.

If your hotel seeks straightforward, scalable pricing, Clock’s model offers clarity. For customized solutions, contacting 5Stelle might be necessary, but limited recent reviews suggest its pricing and value proposition are less established.

What Type of Hotel Should Use 5Stelle HMS?

Hotels that need an all-in-one management system with integrated booking, CRM, and channel management.
Hotels that want a sales-focused platform capable of managing multiple revenue channels from a single interface.
Small to medium-sized properties seeking remote management capabilities via the cloud.
Teams that prefer a customizable, sales-oriented PMS with automation features.

Not ideal if you require extensive features beyond basic management or prioritize ease of implementation and support. Larger resorts or multi-property groups might find 5Stelle’s offerings limiting.

What Type of Hotel Should Use Clock HMS?

Hotels that prioritize revenue optimization through dynamic pricing and targeted marketing.
Properties seeking an easy-to-use PMS with comprehensive booking and guest management features.
Hotels that value robust integrations with OTAs, POS, analytics, and guest portals.
Teams that want quick onboarding, excellent support, and a proven platform for daily operations.

Not ideal if your hotel needs highly specialized or niche features that Clock doesn’t support or if you prefer a management system with extensive built-in CRM capabilities. Larger, complex resort properties might require additional customization.

The Bottom Line for Hotels

Clock HMS’s core strength lies in its ease of use, recent reviews, and extensive feature set, making it a dependable choice for most hotels. Its focus on revenue-enhancing tools and seamless integrations helps streamline operations and improve guest experience.

5Stelle offers an integrated, cloud-based management platform but suffers from limited recent feedback and a lower overall score. It’s better suited for properties with specific management needs and a desire for a unified sales platform.

For most hoteliers today, Clock’s proven track record, active support, and feature depth make it the safer, more dependable bet. If your hotel values simplicity, stability, and a growing ecosystem, Clock should be your first choice.

5Stelle HMS 和 Clock HMS 的价格是多少？

酒店管理软件的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。

	5Stelle	Clock
Starting Price	—	From $600/mo

5Stelle HMS 有哪些 Clock HMS 没有的功能（反之亦然）？

根据 HTR 的产品数据库，5Stelle HMS 和 Clock HMS 共享 1 项功能。以下是关键差异——一方拥有而另一方缺少的功能。

功能	5Stelle	Clock
多币种
定价情报
家政
销售点
预订引擎
频道管理员

显示主要差异。这两款产品之间还有 36 项功能存在差异。

实际成果：5Stelle 对比 Clock（按业务目标）

我们分析了 2 个经验证的案例研究，比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。

提高运营效率

5Stelle

该目标暂无已发布的案例研究。

Gambino Hotels 小型

+ Result 1: Reduced manual work

+ Manual processes such as payment handling and reporting are now automated, saving time for the team.

+ �Things that used to be done manually are automated today

"Faster processes, faster training, more time for staff to focus on the guests, and tasks that used to be done manually are now automated."

Carsten Werblow

Head of Operations Gambino Hotels

5Stelle 对比 Clock：总结

5Stelle

3.0/5 来自 1 条评价

3.0/5 易用性 0.0/5 客户支持 59 个集成

查看资料

Clock

4.8/5 来自 79 条评价

酒店从业者喜爱的方面

Ease of Use and Accessibility 100% 正面

Clock PMS+ is widely praised for its intuitive interface and accessibility across various devices, making it easy for hotel staff to use and manage ta... Clock PMS+ is widely praised for its intuitive interface and accessibility across various devices, making it easy for hotel staff to use and manage tasks efficiently. Several reviews highlighted the ability to access the system from anywhere as a key benefit. The platform's user-friendly design is especially beneficial for new staff training.

Reservation and Booking Management 89% 正面

Users appreciate the effectiveness of the reservation and booking management system, noting it as quick and seamless. The interface allows for easy re... Users appreciate the effectiveness of the reservation and booking management system, noting it as quick and seamless. The interface allows for easy reservation management and integrates with channel managers, enabling automatic booking imports, which helps in maintaining real-time availability and reducing manual entry errors.

客户服务与支持 67% 正面

Clock PMS+ 提供可靠的客户支持，以快速响应而著称。尽管总体上受到好评，但也有用户反馈偶尔会出现指导错误以及需要专家建议的情况。用户建议改进用户体验指导... Clock PMS+ 提供可靠的客户支持，以快速响应而著称。尽管总体上受到好评，但也有用户反馈偶尔会出现指导错误以及需要专家建议的情况。用户建议改进用户体验指导和复杂功能支持。

酒店从业者提出异议的方面

报告和分析 70% 负面

尽管 Clock PMS+ 能够满足核心分析需求，但许多用户表示希望获得更完善、更可定制的报告功能。这包括与 Excel 集成，以及提供更详细的财务分析和运营指标。部分... 尽管 Clock PMS+ 能够满足核心分析需求，但许多用户表示希望获得更完善、更可定制的报告功能。这包括与 Excel 集成，以及提供更详细的财务分析和运营指标。部分用户认为现有报告功能不足，且难以从中获取全面的洞察。

定制化和灵活性 67% 负面

用户表示希望获得更多自定义选项和更灵活的设置，以满足酒店的特定需求。虽然总体上感到满意，但部分用户指出，他们希望修改报告和界面设置，以便更好地支持动态... 用户表示希望获得更多自定义选项和更灵活的设置，以满足酒店的特定需求。虽然总体上感到满意，但部分用户指出，他们希望修改报告和界面设置，以便更好地支持动态运营和营销策略。

排名更高的方面

超大型（200+ 间客房） #5 vs #24

品牌/连锁酒店 #15 vs #43

机场/会议酒店 #17 vs #44

其他 #19 vs #44

独特功能

预订引擎多币种频道管理员销售点定价情报

4.7/5 易用性 4.8/5 客户支持 111 个集成

访问官网

评分差异最大的方面

综合评分 Clock 4.9 vs 3.0 (+1.9)

易用性 Clock 4.7 vs 3.0 (+1.7)

客户支持 Clock 4.8 vs 0.0 (+4.8)

性价比 Clock 4.7 vs 4.0 (+0.7)

入职培训 Clock 4.7 vs 3.0 (+1.7)

关于 5Stelle HMS 与 Clock HMS 的常见问题

5Stelle HMS 能否替代 Clock HMS？

这取决于您的需求。5Stelle HMS 和 Clock HMS 共享许多核心 Hotel Management Software 功能，但各有独特的能力。5Stelle HMS 提供 59 个经验证的集成合作伙伴，而 Clock HMS 提供 111 个。在切换之前，请查看上方的功能对比以了解它们的差异。

哪个更适合小型或独立酒店？

小型酒店应优先考虑易用性和快速入职。Clock HMS 在易用性方面领先，评分为 4.8/5 对比 3.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价，了解与您类似的酒店的反馈。

5Stelle HMS 或 Clock HMS 是否提供免费方案？

5Stelle HMS：否。Clock HMS：否。两款产品目前均不提供免费版。大多数 Hotel Management Software 供应商提供演示或试用——在做出承诺之前，请分别向各供应商申请体验。

HTR 如何评估和排名 5Stelle HMS 和 Clock HMS？

HT Score 是一个综合排名，考虑 4 个标准组和十多个变量，帮助酒店从业者客观比较酒店科技产品。5Stelle 的 HT Score 为 0，Clock 的为 79。以下是评分的计算方式。

标准组	权重	衡量内容
客户评分与评价		用户对该产品的推荐度如何？评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分（推荐可能性、易用性、支持、投资回报率）、相对于同类产品的评价总数、评价时效性（最近 6 个月内至少 20 条评价）以及跨独立酒店客户的声量份额以检测选择偏差。
合作伙伴生态系统		技术合作伙伴对该公司的推荐度如何？合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。
以客户为中心		该组织以客户为中心的程度如何？认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集（反馈驱动文化的指标）以及产品资料是否完整，包括功能、截图、定价和特性。
覆盖范围、持久力与资源		该公司的覆盖范围和资源有多广泛？地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖（服务的国家和区域）、经营年限作为稳定性指标、团队规模作为资源指标，以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。

客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。查看完整 HT Score 评估方法 →

5Stelle HMS vs. Clock HMS:
哪个更适合您？

5Stelle HMS 与 Clock HMS 相比如何？

5Stelle HMS 与 Clock HMS 的优缺点是什么？

5Stelle 对比 Clock：按酒店细分市场排名

Is 5Stelle HMS or Clock HMS Better for Hotels?

Clock HMS vs 5Stelle HMS: Which Should Your Hotel Choose?

Is Clock HMS or 5Stelle HMS Easier to Use?

Which Has Better Features: 5Stelle HMS or Clock HMS?

Which Has Better Customer Support: 5Stelle HMS or Clock HMS?

Which Has More Integrations: 5Stelle or Clock HMS?

Which Do Hoteliers Rate Higher: 5Stelle or Clock?

How Much Do 5Stelle and Clock Cost?

What Type of Hotel Should Use 5Stelle HMS?

What Type of Hotel Should Use Clock HMS?

The Bottom Line for Hotels

5Stelle HMS 和 Clock HMS 的价格是多少？

5Stelle HMS 有哪些 Clock HMS 没有的功能（反之亦然）？

实际成果：5Stelle 对比 Clock（按业务目标）

5Stelle 对比 Clock：总结