Once it is set up, you can trust it (almost blindly) Great customer service team and also onboarding experience. Once the system was set up, has gathered enough data and had enough time to learn, we let it run on auto-pilot. The results were stagering! We were able to save time, thanks to IDeaS G3, as due to automation, multiple tasks were taken care of (i.e. pricing, forecast by segment by day), while we were focusing on strategy, panning and working on driving revenue in the entire house. Thanks to the forecasts we received, operations was able to do its staff planning well in advance and rely on it as well. One thing I would like to point out, is the group pricing tool. Reservations and Sales still do make full use of it on a daily basis

The channel manger System is really great I work with siteMinder channel Manager System for more than 10 years and I'm very happy with it. Was one of the first hotel in Germany who used the channel Manager System (SiteMinder) from the first date until now and I'm really happy with the System, it's too easy to use). Great Job. Thank you

Clock reactivity What I like the most is that Clock is always trying to improve, the team is always looking for new solutions. They are adapting the offer to their customer's needs. Everything is made to simplify the experience. To me, Clock is a PMS "new generation", it permitts to do things which were not possible to do before. Moreover, it is very reassuring to always have someone available in case of questions or issues.

First class service, highly effective product The product promotes processes in receiving a customer at the accommodation as well as charging the customer's payment method prior to his arrival.Establishing direct contact with the customer through chat with the ability to assist him and answer his questions creates a desirable service experience.

Big help from support I have been taught and explained how to use system features I was unfamiliar with by a very patient and knowledgeable consultant ( Wadie)

Good job! Very good platform view and easy tools for managing information. Good staff assitance. (Oscar for Francisco Padillo) Very well done!