The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 119 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
Big Fish Internet 表现出色 .
ResNexus 表现出色 在 ease of use and customer support 方面 ,拥有独特功能如 Mobile Optimized/Responsive.
基于 HTR 上 119 条经验证的酒店从业者评价的并排评分。
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| 起始价格 | Contact sales | From $800/mo |
| 经验证的评价 | 0 | 119 |
在分析了 119 条经验证的评价后,Big Fish Internet 用户最看重其 ,而 ResNexus 用户则强调 客户支持, 预订管理和预订引擎, 网站设计与集成。点击任意主题查看评价者的反馈。
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客户支持
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预订管理和预订引擎
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网站设计与集成
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培训和入职
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数据分析和报告
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OTA 集成和佣金节省
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客房清洁及维修管理
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各产品在不同物业规模、类型和区域的 网站设计 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 | Big Fish Internet |
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|---|---|---|
| 小型(10-24 间客房) ▾ | — | #7 47 条评价 |
| 中型(25-74 间客房) ▾ | — | #10 15 条评价 |
| 大型(75-199 间客房) | — | #12 3 条评价 |
| 超大型(200+ 间客房) | — | #11 1 条评价 |
按物业类型
| 细分市场 | Big Fish Internet |
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| 精品酒店 ▾ | — | #9 22 条评价 |
| 豪华酒店 ▾ | — | #12 12 条评价 |
| 品牌/连锁酒店 ▾ | — | #9 13 条评价 |
| 长住酒店 | — | #11 3 条评价 |
按区域
| 细分市场 | Big Fish Internet |
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| 北美 ▾ | — | #2 114 条评价 |
| 欧洲 | — | #20 1 条评价 |
| 亚太 | — | #20 1 条评价 |
Choosing between Big Fish Internet and ResNexus Websites hinges on your hotel's specific website management needs. Both aim to enhance your online presence, but their approaches and strengths diverge significantly. Big Fish Internet is a traditional website hosting platform with limited user reviews, while ResNexus Websites boasts a robust feature set and more recent, highly positive feedback. Do you need a straightforward hosting solution or a full-fledged, customizable website integrated with booking tools?
Big Fish Internet offers a website management platform that emphasizes security and ease of use, but it has no recent reviews or ratings, which raises questions about ongoing support and customer satisfaction. ResNexus Websites, on the other hand, has 109 reviews with a high NPS score of 9.82, indicating strong, recent user satisfaction. ResNexus’s extensive feature set and positive feedback make it a more reliable choice for hotels seeking a comprehensive online presence.
While Big Fish Internet's lack of reviews makes it difficult to assess real-world performance, ResNexus’s recent reviews highlight its user-friendly interface, professional design services, and seamless integrations. Do you prioritize proven support and ongoing innovation? Or are you comfortable considering an unreviewed platform that might lack recent updates?
If your hotel needs a fully customizable, SEO-optimized, mobile-friendly website with integrated booking and marketing tools, ResNexus is the clear choice. Its 19 unique features include ADA compliance, social media integrations, Google Analytics, and a drag-and-drop builder, making it ideal for properties that want control and flexibility.
Conversely, if your hotel prioritizes a simple, static website with minimal ongoing management and no need for advanced features, Big Fish Internet could suffice—though its lack of recent reviews limits confidence. ResNexus's ongoing support, extensive features, and proven track record make it the better fit for most hotels looking to boost their online visibility and guest engagement.
ResNexus scores highly with a 4.78/5 ease of use rating, praised for its intuitive platform, professional onboarding, and user-friendly content editing tools. Many users mention that non-technical staff can easily make updates, saving time and reducing errors. Support is also highly rated, with reviews highlighting quick, responsive assistance.
Big Fish Internet, by contrast, has a 0/5 rating, with no recent reviews, making it impossible to reliably assess its usability or support quality. The lack of feedback suggests it may not be as user-friendly or well-supported.
Edge: ResNexus.
ResNexus offers 19 unique features, including ADA compliance, social media integrations, review widgets, SEO plugins, a drag-and-drop builder, and fully customizable themes. These tools enable your hotel to create a highly tailored website capable of attracting and converting visitors.
Big Fish Internet provides no features beyond basic website hosting or management, making it less suitable for hotels that want to actively control or enhance their online presence. ResNexus’s feature richness clearly outshines Big Fish Internet's minimal offering.
Edge: ResNexus.
ResNexus has a 4.88/5 support rating based on recent reviews, with customers praising quick, personalized, and effective assistance. Many reviews highlight how their support team helps with website design, updates, and troubleshooting, contributing to high satisfaction levels.
Big Fish Internet, however, has a 0/5 support score, with no recent reviews or feedback available. This absence suggests a lack of active support or community engagement, which can be risky for ongoing website management.
Edge: ResNexus.
ResNexus integrates with 17 verified partners, including major PMS, OTAs, marketing tools, and analytics platforms like Triptease, Tripadvisor, Airbnb, Booking.com, Expedia, Google, and Lightspeed. This extensive network allows your hotel to streamline operations and marketing efforts effectively.
Big Fish Internet has no verified integrations or partnerships, limiting its ability to connect with other systems or expand functionality. For a hotel seeking a connected, versatile website platform, ResNexus’s integrations are a distinct advantage.
Edge: ResNexus.
ResNexus's recent reviews reflect a satisfaction rating of 9.82/10, with properties ranging from small bed & breakfasts to resorts praising its ease of use, support, and design quality. Hotels across various segments, including inns, boutique hotels, and resorts, rate ResNexus highly for its reliable service.
Big Fish Internet has no recent reviews or ratings, making it impossible to gauge hotel satisfaction. Given the current data, ResNexus clearly has the higher reputation among hoteliers.
Edge: ResNexus.
Big Fish Internet's pricing details are not publicly available, which could indicate customized quotes or a lack of transparent pricing. ResNexus charges a flat $800 monthly fee, with no free tier or trial, reflecting a premium investment but also transparency in cost.
Given the lack of pricing info for Big Fish Internet, budget-conscious hotels may prefer ResNexus’s straightforward fee structure, especially considering its extensive features and support.
ResNexus is the superior choice for most hotels due to its recent reviews, extensive features, and proven user satisfaction. Its 109 reviews and high NPS score demonstrate ongoing support, innovation, and reliability, making it a safer, more effective investment.
Big Fish Internet remains an unreviewed, less transparent option that may suit very small or budget-conscious properties needing simple hosting. For hotels wanting an actively managed, feature-rich website that attracts direct bookings, ResNexus stands out as the clear winner.
In summary, choose ResNexus if you value flexibility, support, and a proven track record. Opt for Big Fish Internet only if your needs are minimal and you are prepared for limited ongoing support and updates.
网站设计 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
| Big Fish Internet |
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| Starting Price | — | From $800/mo |
根据 HTR 的产品数据库,Big Fish Internet 和 ResNexus Websites 共享 0 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
| 功能 | Big Fish Internet |
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| 审查小部件 | ||
| 白标能力 | ||
| 社交媒体整合 | ||
| 符合 ADA 标准 | ||
| 转换小部件 | ||
| 酒店网站模板 |
显示主要差异。这两款产品之间还有 7 项功能存在差异。
酒店从业者喜爱的方面
虽然普遍称赞其响应迅速、及时且高质量的客户支持,但一些评论指出,实时支持可用性仍有改进空间,尤其是在周末。一些用户在支持联系人中经历了高流失率,但仍然... 虽然普遍称赞其响应迅速、及时且高质量的客户支持,但一些评论指出,实时支持可用性仍有改进空间,尤其是在周末。一些用户在支持联系人中经历了高流失率,但仍然认为总体支持有效。
用户称赞 ResNexus 的预订管理系统易于使用,并集成了预订引擎。它有助于简化预订流程、减少重复预订,并简化整个预订流程。许多用户注意到该系统能够处理不同的... 用户称赞 ResNexus 的预订管理系统易于使用,并集成了预订引擎。它有助于简化预订流程、减少重复预订,并简化整个预订流程。许多用户注意到该系统能够处理不同的预订平台,这对于税务报告和自动发送电子邮件非常有用。
ResNexus 以其出色的网站设计服务而闻名,这对直接预订率和客户参与度产生了积极影响。用户欣赏其专业的外观以及与预订引擎、SEO 服务的紧密集成以及自我更新的... ResNexus 以其出色的网站设计服务而闻名,这对直接预订率和客户参与度产生了积极影响。用户欣赏其专业的外观以及与预订引擎、SEO 服务的紧密集成以及自我更新的灵活性。
酒店从业者提出异议的方面
用户经常称赞其广泛且可操作的数据分析和报告工具,这些工具有助于业务决策、税务筹划和市场分析。用户指出报告定制方面存在挑战,需要更好地整合某些数据点。
许多用户注意到,得益于 ResNexus 的集成,OTA 佣金大幅节省。该工具能够简化跨各种 OTA 平台的预订流程,有助于集中预订并降低运营开销。用户希望 OTA 链接能得... 许多用户注意到,得益于 ResNexus 的集成,OTA 佣金大幅节省。该工具能够简化跨各种 OTA 平台的预订流程,有助于集中预订并降低运营开销。用户希望 OTA 链接能得到进一步增强。
独特功能
评分差异最大的方面
这取决于您的需求。Big Fish Internet 和 ResNexus Websites 共享许多核心 Website Design 功能,但各有独特的能力。Big Fish Internet 提供 0 个经验证的集成合作伙伴,而 ResNexus Websites 提供 17 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。ResNexus Websites 在易用性方面领先,评分为 4.8/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Big Fish Internet:否。ResNexus Websites:否。 两款产品目前均不提供免费版。大多数 Website Design 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Big Fish Internet 的 HT Score 为 0,ResNexus 的为 77。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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