The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 242 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
Clairvoyix 表现出色 — 尤其适合 brand 类型的物业 (3.5/5) ,拥有独特功能如 Marketing Automation.
dailypoint™ 表现出色 在 onboarding 方面 ,拥有独特功能如 Event Based Automations and Guest Feedback Module (comment cards/reviews).
基于 HTR 上 242 条经验证的酒店从业者评价的并排评分。
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| 起始价格 | Contact sales | From $600/mo |
| 经验证的评价 | 18 | 224 |
在分析了 242 条经验证的评价后,Clairvoyix 用户最看重其 ,而 dailypoint™ 用户则强调 支持服务, 营销自动化, 配置文件引擎。点击任意主题查看评价者的反馈。
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各产品在不同物业规模、类型和区域的 酒店客户关系管理与电子邮件营销 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
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| 小型(10-24 间客房) ▾ | #26 1 条评价 | #5 25 条评价 |
| 中型(25-74 间客房) ▾ | #24 3 条评价 | #2 149 条评价 |
| 大型(75-199 间客房) ▾ | #9 10 条评价 | #3 34 条评价 |
| 超大型(200+ 间客房) ▾ | #13 3 条评价 | #5 12 条评价 |
按物业类型
| 细分市场 |
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| 精品酒店 ▾ | #24 4 条评价 | #2 106 条评价 |
| 豪华酒店 ▾ | #20 6 条评价 | #1 133 条评价 |
| 品牌/连锁酒店 ▾ | #12 17 条评价 | #1 71 条评价 |
| 长住酒店 ▾ | #15 3 条评价 | #4 13 条评价 |
按区域
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| 北美 ▾ | #7 16 条评价 | #20 1 条评价 |
| 欧洲 ▾ | — | #3 195 条评价 |
| 亚太 ▾ | — | #5 7 条评价 |
| 中东 ▾ | — | #2 15 条评价 |
Choosing between Clairvoyix and dailypoint™ 360° hinges on your hotel’s specific needs for guest data management and marketing automation. Both platforms aim to boost your revenue and guest engagement, but they approach these goals differently. Clairvoyix specializes in targeted marketing and predictive analytics, while dailypoint™ offers a comprehensive guest data platform with extensive integrations. Which solution aligns better with your operational priorities?
If your hotel seeks a marketing-heavy approach with strong analytics and customer insight, Clairvoyix might be the better fit. Conversely, if you want a data-centric system that consolidates guest information from multiple sources for personalized communication, dailypoint™ 360° is likely more suitable.
Both Clairvoyix and dailypoint™ aim to improve guest relationships and revenue through CRM and email marketing, but they diverge in their core focus. Clairvoyix emphasizes marketing automation and predictive analytics, helping you craft targeted campaigns based on customer data. It’s designed for hotels that already have a marketing strategy and want to optimize it using data insights.
dailypoint™, on the other hand, centralizes guest data from over 200 sources into a single profile, supporting a host of features like loyalty programs, automation, and segmentation. It’s ideal if your hotel needs an all-in-one data management system that enhances personalization across multiple channels. Are you looking for a marketing tool or a comprehensive data platform?
If your hotel needs to improve targeted marketing efforts, boost ROI from campaigns, and utilize predictive analytics, go with Clairvoyix. It boasts a strong client base in resorts and branded hotels, with a 4.53/5 overall rating from 17 reviews, and is praised for its ease of use and support.
If your hotel requires a unified guest profile system that pulls data from numerous sources, supports personalized communication, and offers extensive automation features, dailypoint™ is the better choice. With 149 reviews and a 4.53/5 rating, its platform is highly regarded for data quality and integration capacity, especially for large hotel groups and independent properties. Which aspect is more critical for your hotel’s growth?
Clairvoyix has a solid user rating of 4.12/5, with reviews emphasizing its intuitive interface and straightforward campaign process. Clients appreciate the clear dashboards and the support team's partnership approach, although some mention the need to log into multiple portals as a minor inconvenience.
dailypoint™ scores a slightly higher 4.15/5, with reviews highlighting its flexible, user-friendly interface, and effective onboarding. Users praise its ability to centralize guest profiles and automate marketing, but note that some find the system complex at first glance.
Edge: dailypoint™ 360°. Its slightly higher recent review count and positive comments on user handling make it marginally easier for staff to adopt.
Clairvoyix offers 2 unique features—segmentation and marketing automation—that are essential for targeted campaigns. It also provides tools for predictive analytics at the unit level, enabling smarter promotional decisions.
dailypoint™, however, offers an impressive 26 features, including a centralized data warehouse, personalized one-to-one communication, a WYSIWYG HTML editor, A/B testing, event-based automations, a guest feedback module, extensive segmentation options, and compliance with GDPR, CCPA, and PCI standards. Its broad feature set supports a more integrated and automated marketing and guest management system.
Edge: dailypoint™ 360°. The sheer number of advanced features makes it the more comprehensive choice for hotels seeking extensive capabilities.
Clairvoyix’s support ratings are exceptional at 4.79/5, with clients emphasizing the availability and partnership approach of their team. One reviewer states, “Their team is always available and has fulfilled our needs,” illustrating strong ongoing support.
dailypoint™’s support scores 4.51/5, with users appreciating the responsiveness and flexibility of their team, especially during onboarding. However, some reviews mention support costs and occasional system slowness.
Edge: Clairvoyix. Its higher support rating and positive client testimonials give it a slight edge for ongoing assistance.
dailypoint™’s overall rating of 4.53/5 from 149 reviews far surpasses Clairvoyix’s 3.89/5 from 17 reviews, making it the more trusted option based on recent feedback. Hotels across multiple segments, especially luxury properties, praise its data quality, automation, and guest insights.
Clairvoyix receives primarily positive reviews focused on ROI and partnership, but the smaller review base and lack of recent reviews reduce confidence in its current performance.
Edge: dailypoint™ 360°. Its larger, more recent review base confirms stronger, more consistent hotel satisfaction.
Clairvoyix does not publicly list pricing, suggesting a customized quote based on needs. It is a premium service, often with high-touch support, likely reflecting its professional services and integration support.
dailypoint™ has a clear base price of $600 per month, with no free tier or per-room charges. Additional costs may depend on the scope of integrations and features, but the transparent pricing model makes budgeting easier.
Not ideal if your hotel prefers a more comprehensive data platform or needs extensive system integrations outside of marketing.
Not ideal if your hotel has a very limited IT team or prefers a simple, plug-and-play solution with minimal setup.
dailypoint™ is a comprehensive CRM and data management platform with broad integration and automation capabilities, backed by a large, recent review base. Its high ratings and extensive feature set make it well-suited for hotels that want to centralize data and personalize guest communication at scale.
Clairvoyix excels in marketing automation and predictive analytics, offering a partnership-driven approach with proven results for specific hotel segments. It’s ideal if your hotel’s primary goal is targeted marketing with an emphasis on campaign ROI.
Choose Clairvoyix if your focus is on marketing analytics and strategic partnerships, especially for resorts and branded hotels. Opt for dailypoint™ if your hotel needs a flexible, all-in-one platform for guest data, automation, and personalized engagement to drive long-term revenue growth.
酒店客户关系管理与电子邮件营销 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
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| Starting Price | — | From $600/mo |
根据 HTR 的产品数据库,Clairvoyix 和 dailypoint™ 360° – Central Data Management 共享 2 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
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| A/B 测试 | ||
| 个性化一对一沟通 | ||
| 分割 | ||
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| 所见即所得 - HTML 编辑器 | ||
| 模板编辑器 | ||
| 营销自动化 | ||
| 集中式数据仓库 |
显示主要差异。这两款产品之间还有 16 项功能存在差异。
我们分析了 8 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
该目标暂无已发布的案例研究。
"So, as you think about investing in Digital Hospitality, don‘t forget to think about what it might cost not to!"
该目标暂无已发布的案例研究。
"We work with dailypoint because the integration between the Booking Manager module and our PMS works really well."
该目标暂无已发布的案例研究。
"The decisive factor for selecting dailypoint was their wide experience in customer loyalty programs, their high standards in GDPR as well as their ability to connect partner system..."
排名更高的方面
独特功能
酒店从业者喜爱的方面
虽然客户支持因其响应迅速和高效而普遍受到好评,但一些用户提到,与其他提供商相比,支持服务的成本较高,这是一个缺点。
Dailypoint 的自动化功能获得了积极的反馈,尤其是在设置有针对性的群组特定自动化活动、简化营销工作和提高工作流程效率方面。
用户重视用户画像引擎,因为它能够从多个来源挖掘相关的宾客兴趣,从而构建更丰富的宾客画像。这项功能有助于精准的宾客细分和互动,为个性化营销活动带来战略优... 用户重视用户画像引擎,因为它能够从多个来源挖掘相关的宾客兴趣,从而构建更丰富的宾客画像。这项功能有助于精准的宾客细分和互动,为个性化营销活动带来战略优势。
酒店从业者提出异议的方面
虽然功能丰富,但自定义设置较为复杂,一些用户反映难以根据自身需求定制特定报告。这表明该领域仍有改进空间,可以提升用户体验。
有用户反映导航过程中系统运行缓慢,这表明提高速度可以提升用户的整体满意度和效率。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。Clairvoyix 和 dailypoint™ 360° – Central Data Management 共享许多核心 Hotel CRM & Email Marketing 功能,但各有独特的能力。Clairvoyix 提供 7 个经验证的集成合作伙伴,而 dailypoint™ 360° – Central Data Management 提供 59 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。dailypoint™ 360° – Central Data Management 在易用性方面领先,评分为 4.3/5 对比 4.2/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Clairvoyix:否。dailypoint™ 360° – Central Data Management:否。 两款产品目前均不提供免费版。大多数 Hotel CRM & Email Marketing 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Clairvoyix 的 HT Score 为 0,dailypoint™ 的为 100。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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