The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 248 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
eviivo 表现出色 在 customer support experience 方面 — 尤其适合 Vacation Rentals & Villas 类型的物业 (0.0/5) ,拥有独特功能如 Regional Tax Reporting and Payment Processing.
Hostaway 表现出色 在 customer support quality 方面 ,拥有独特功能如 Guest Portal and CRM & Lead Management.
在分析了 248 条经验证的评价后,eviivo 用户最看重其 customer support experience, user-friendly interface, 注册和账户激活,而 Hostaway 用户则强调 customer support quality, onboarding experience, automation and efficiency。点击任意主题查看评价者的反馈。
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User-friendly interface
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Onboarding Experience
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注册和账户激活
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Automation and Efficiency
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Integration with third parties
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第三方软件集成
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高级功能文档
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自定义和用户控制
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宾客沟通自动化
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金融和支付处理
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Integration Challenges
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各产品在不同物业规模、类型和区域的 度假租赁软件 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
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| 小型(10-24 间客房) ▾ | #1 40 条评价 | #2 23 条评价 |
| 中型(25-74 间客房) ▾ | #2 17 条评价 | #1 19 条评价 |
| 大型(75-199 间客房) ▾ | #1 5 条评价 | #2 4 条评价 |
| 超大型(200+ 间客房) | #2 2 条评价 | #1 3 条评价 |
按物业类型
| 细分市场 |
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| 精品酒店 ▾ | #1 16 条评价 | #2 14 条评价 |
| 豪华酒店 ▾ | #1 23 条评价 | #2 9 条评价 |
| 品牌/连锁酒店 ▾ | #1 13 条评价 | #2 6 条评价 |
| 长住酒店 ▾ | #1 7 条评价 | #2 8 条评价 |
按区域
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| 北美 ▾ | #2 19 条评价 | #1 47 条评价 |
| 欧洲 ▾ | #1 110 条评价 | #2 17 条评价 |
| 亚太 ▾ | #2 1 条评价 | #1 7 条评价 |
| 中东 | #2 2 条评价 | #1 2 条评价 |
Choosing between eviivo Suite™ VRS and Hostaway hinges on your hotel’s specific needs and operational priorities. Both platforms aim to streamline vacation rental management, but they diverge significantly in their approach, features, and target audiences. eviivo is best known for its extensive property management capabilities and long-standing reputation, while Hostaway emphasizes automation, integrations, and scalability for growing rental portfolios. Which platform aligns better with your current and future needs?
eviivo Suite™ VRS and Hostaway are both designed to facilitate short-term rental management, but their core strengths differ. eviivo excels in multi-property management, complex automation, and a broad set of features tailored to diverse property types, including vacation rentals, B&Bs, and serviced apartments. Conversely, Hostaway is more focused on automation, channel management, and scaling operations, making it well-suited for property managers with larger portfolios aiming for rapid growth. Do these differences align with your hotel’s strategic priorities?
If your hotel needs robust multi-property management, detailed automation, and advanced features such as review management and website development, eviivo is the superior choice. Its 150 reviews, with a high recent review count (22 in the last six months), signal active user engagement and ongoing product development. If, however, your team prioritizes intuitive automation, channel synchronization, and scalable solutions for growing portfolios, Hostaway's 80 reviews—more recent with 51 in the last six months—point to a highly engaged, current user base. Which of these profiles better matches your current operations and growth plans?
Both platforms are rated highly for ease of use—eviivo at 4.65/5 and Hostaway at 4.63/5—indicating intuitive interfaces and straightforward onboarding. eviivo’s onboarding scores slightly higher (4.64/5 vs. 4.71/5), and users praise its simple management dashboard. Hostaway’s support and onboarding are also strongly rated, with users appreciating detailed walkthroughs and the platform’s logical layout. Still, eviivo’s extensive feature set and support for complex operations may require a steeper learning curve initially. Edge: eviivo.
eviivo offers a total of 22 unique features, including task management, multi-calendar control, content synchronization, review management, website development, payment processing, and smart lock integrations. Hostaway provides three exclusive features: Guest Portal, CRM & Lead Management, and an App Marketplace. Both share seven core features, but eviivo’s broader feature set makes it more versatile for diverse property management needs. For comprehensive control and automation, eviivo's extensive features give it the edge.
eviivo’s customer support is rated at 4.77/5 with praise for its knowledgeable, available staff and quick responses, especially during onboarding. Users highlight the professionalism of support contacts like Clémence and Sorin, though some desire more advanced training resources. Hostaway’s support scores slightly lower at 4.75/5 but is also highly rated, with users appreciating the 24/5 live chat support and dedicated onboarding. Support quality is strong in both, but eviivo’s recent review activity and higher score make it marginally preferable. Edge: eviivo.
eviivo integrates with 32 verified partners, including notable names like Experience Hotel, Hotelchamp, Tripadvisor, and Stripe. Hostaway, with 14 verified partners, offers integrations such as Airbnb, Vrbo, and ChargeAutomation but has fewer overall. Shared partners include Duve, PriceLabs, and CheKin. If extensive third-party integrations are vital for your operations, eviivo’s broader ecosystem makes it the better choice.
eviivo's reviews, with 150 total (22 recent), show a strong satisfaction level, especially among vacation rental operators and B&Bs, with consistent praise for reliability and support. Hostaway, with 80 reviews and a recent surge (51 in the last six months), receives near-perfect ratings (all 5/5) from property managers scaling their portfolios. If recent reviews and high ratings are your priority, Hostaway’s current user satisfaction indicates a highly engaged, happy customer base across different property types. Edge: Hostaway.
eviivo charges a flat $700 monthly fee with no free tier or trial, making it straightforward for budgeting. Hostaway’s pricing is not publicly disclosed, but it is positioned as a scalable platform with flexible options suited for larger portfolios. Since both are paid platforms without trial options, your decision may depend on the value you see in features relative to this flat fee, with eviivo providing transparency upfront.
eviivo Suite™ VRS and Hostaway serve different hotel profiles. eviivo is suited for owners and managers with diverse property portfolios who need extensive management and automation tools. Hostaway is ideal for scaling property managers seeking automation, channel management, and revenue optimization at a larger scale.
If your priority is comprehensive property management, detailed automation, and a broad feature set, eviivo’s 150 reviews and recent activity make it the clear choice. For rapid growth, streamlined automation, and high user satisfaction, especially among larger portfolios, Hostaway's current high ratings and recent reviews position it as the better pick.
In summary, choose eviivo if you want a robust, all-in-one property management system. Opt for Hostaway if you’re focused on automation, scalability, and maximizing revenue potential through integrated channels.
我们分析了 7 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"Grâce à eviivo, j'ai l'ensemble des hébergements que je propose, centralisés au même endroit avec une visibilité facilitée pour connaître la situation de mes locations."
该目标暂无已发布的案例研究。
"Building the business with eviivo Suite was extremely easy I have to say, because of the simplicity of using the system…For us, as a property management company, it’s impossible to..."
该目标暂无已发布的案例研究。
"Aujourd’hui on a la possibilité de gérer l’ensemble de notre parc, que ce soit la tarification, le calendrier, la communication en un seul clic pour gérer plus de 50 appartements,..."
该目标暂无已发布的案例研究。
酒店从业者喜爱的方面
While most reviews positively note the expertise and responsiveness of eviivo's support team, a few mention the need for better training of chat repre... While most reviews positively note the expertise and responsiveness of eviivo's support team, a few mention the need for better training of chat representatives and more robust resources or tutorials for advanced features.
Users consistently commend eviivo for its simple and intuitive interface, which simplifies daily management tasks and reduces the learning curve for n... Users consistently commend eviivo for its simple and intuitive interface, which simplifies daily management tasks and reduces the learning curve for new users or those transitioning from other platforms.
用户普遍对注册流程给予了积极评价,他们注意到快速高效的账户激活使他们能够迅速将 eviivo 集成到他们的运营中,此外还有工作人员的支持性指导。
酒店从业者提出异议的方面
用户呼吁提供更全面的高级功能指南,他们希望直接从平台获得更深入的见解或教程,以便更好地利用这些功能来优化销售。
该软件的自动化沟通工具可帮助用户在入住的不同阶段与客人进行顺畅的互动,用户对节省处理日常沟通任务的时间表示赞赏,尽管有些人希望获得更多个性化的电子邮件... 该软件的自动化沟通工具可帮助用户在入住的不同阶段与客人进行顺畅的互动,用户对节省处理日常沟通任务的时间表示赞赏,尽管有些人希望获得更多个性化的电子邮件定制选项。
独特功能
酒店从业者喜爱的方面
Overall, customers are pleased with customer support, highlighting quick, effective responses and personal attention from service agents. Nonetheless,... Overall, customers are pleased with customer support, highlighting quick, effective responses and personal attention from service agents. Nonetheless, some mention long hold times or the need for more real-time support options.
Hostaway's onboarding support is widely commended, with consultants like Ramon, Jeriko, and others praised for their dedication and expertise. Users a... Hostaway's onboarding support is widely commended, with consultants like Ramon, Jeriko, and others praised for their dedication and expertise. Users appreciate their patience and detailed walkthroughs, making complex integrations feel seamless. However, some suggest extending the duration of onboarding calls for more comprehensive support.
The platform's automation capabilities, including central reservation management and automated communication tools, are recognized for saving time and... The platform's automation capabilities, including central reservation management and automated communication tools, are recognized for saving time and reducing manual errors. These features improve overall operational efficiency and help manage multiple properties with ease.
酒店从业者提出异议的方面
用户欣赏界面直观易用,但希望获得更多自定义选项,尤其是在移动端管理、消息模板和网站灵活性方面。他们呼吁改进工具,以提供更个性化的用户体验。
集成支付系统总体上令人满意,但与 Stripe 等支付处理商的兼容性问题、缺乏直接开票功能以及财务报告的复杂性是其显著缺点。用户建议拓展支付选项并简化财务操作... 集成支付系统总体上令人满意,但与 Stripe 等支付处理商的兼容性问题、缺乏直接开票功能以及财务报告的复杂性是其显著缺点。用户建议拓展支付选项并简化财务操作。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。eviivo Suite™ VRS 和 Hostaway 共享许多核心 Vacation Rental Software 功能,但各有独特的能力。eviivo Suite™ VRS 提供 32 个经验证的集成合作伙伴,而 Hostaway 提供 14 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。eviivo Suite™ VRS 在易用性方面领先,评分为 4.7/5 对比 4.6/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
eviivo Suite™ VRS:否。Hostaway:否。 两款产品目前均不提供免费版。大多数 Vacation Rental Software 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。eviivo 的 HT Score 为 100,Hostaway 的为 93。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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