The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
各产品在不同物业规模、类型和区域的 客户调查软件 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
|
|
|---|---|---|
| 小型(10-24 间客房) | — | #4 3 条评价 |
| 中型(25-74 间客房) ▾ | — | #4 10 条评价 |
| 大型(75-199 间客房) ▾ | — | #3 7 条评价 |
| 超大型(200+ 间客房) | — | #4 3 条评价 |
按物业类型
| 细分市场 |
|
|
|---|---|---|
| 精品酒店 ▾ | — | #4 10 条评价 |
| 豪华酒店 ▾ | — | #4 6 条评价 |
| 品牌/连锁酒店 ▾ | — | #4 7 条评价 |
| 长住酒店 | — | #6 0 条评价 |
按区域
| 细分市场 |
|
|
|---|---|---|
| 北美 | — | #5 3 条评价 |
| 欧洲 ▾ | — | #4 19 条评价 |
| 亚太 | — | #3 0 条评价 |
| 中东 | — | #4 0 条评价 |
Choosing between Howazit by Howazit and Loopon Post Stay hinges on your hotel’s specific needs for guest feedback and communication. Both aim to improve guest satisfaction and operational insights, but they approach these goals differently. Howazit is marketed as a customer-centric, mobile-first communication platform with AI-driven insights, yet it lacks recent reviews and a defined market presence. Loopon, by contrast, has a substantial review base, recent feedback, and a clear focus on post-stay guest surveys and internal analytics.
Are you prioritizing a well-established, highly-rated guest feedback system with extensive features? Or are you seeking a newer, streamlined communication tool with a focus on simple guest surveys and operational benchmarks? The next sections will clarify which of these solutions best fits your hotel.
Both Howazit and Loopon address guest feedback collection, but they do so with different emphases. Howazit presents itself as a holistic communication platform, integrating feedback channels for customer satisfaction, loyalty, and sales, with a mobile-first approach. Loopon, however, focuses intensively on post-stay surveys, quick data collection, and departmental benchmarking.
Loopon’s recent reviews reinforce its reputation for ease of use, detailed analytics, and positive user experiences, with an 8.72/5 NPS score and recent reviews. Howazit, with zero reviews and no recent customer feedback, cannot match this level of user confidence. Would you rather rely on a platform with proven, recent user satisfaction, or a less-reviewed offering?
Edge: Loopon Post Stay.
If your hotel needs a straightforward guest survey tool with robust analytics, departmental benchmarking, and a proven track record, Loopon is your best bet. Its extensive feature set, including in-app responses, social reviews, SMS collection, and real-time alerts, makes it ideal for hotels wanting immediate operational insights.
If your hotel’s focus is on integrated guest communication, loyalty, and engagement, and you’re comfortable with a less proven platform, Howazit might appeal. However, given Loopon’s 25 recent reviews and high ratings from diverse hotel segments, it clearly offers more immediate value and confidence for most hotels.
Edge: Loopon Post Stay.
Loopon consistently receives praise for its user-friendly, intuitive interface, with a 4.38/5 ease of use rating based on recent reviews. Users find it straightforward to set up, teach staff, and navigate both desktop and mobile versions, although some mention room for mobile usability improvements.
Howazit, with no reviews or user ratings available, cannot be confidently assessed on usability. The lack of recent feedback suggests it may not be as well-adopted or refined. When ease of use is crucial, Loopon’s recent review data favors it.
Edge: Loopon Post Stay.
Loopon offers a comprehensive suite of 24 features, including customizable questions, social review tracking, SMS surveys, real-time alerts, and department-specific analytics. Howazit offers no additional features beyond its basic communication platform, according to the data.
The feature gap is significant: Loopon’s extensive capabilities support a broad range of feedback, operational improvements, and reputation management. Howazit’s absence of listed features limits its usefulness against Loopon’s robust offerings.
Edge: Loopon Post Stay.
Loopon’s recent reviews praise its support for being fast and helpful, with an average support rating of 4.34/5. Users mention quick responses, effective problem-solving, and good onboarding experiences.
Howazit, with no reviews or ratings, offers no verifiable insight into support quality. Without recent customer feedback, Loopon’s support reputation clearly stands out, making it the safer choice for hotels that rely on prompt assistance.
Edge: Loopon Post Stay.
Loopon integrates with 11 verified partners, including major PMS providers like Mews, Oracle Hospitality, and Sirvoy, offering broad compatibility. Howazit has no verified integrations listed, limiting its ability to connect with existing hotel systems.
For hotels that depend on seamless integration with their tech stack, Loopon’s established partnerships provide a clear advantage, streamlining workflows and data sharing.
Edge: Loopon Post Stay.
Loopon’s ratings reflect high satisfaction across multiple hotel segments, with a 4.46/5 overall rating, recent reviews, and a 87% likelihood of recommendation. Its diverse user base includes independent and branded hotels, all giving favorable feedback.
Howazit has no ratings or recent reviews, meaning there’s no data to suggest it meets hotel expectations. When considering current hotel satisfaction, Loopon’s scores reinforce its dominance.
Edge: Loopon Post Stay.
Loopon’s pricing starts at $100 per month, with no free tier or trial mentioned. Howazit’s pricing is not provided, leaving uncertainty about its cost structure.
Given Loopon’s transparent pricing and established value, it’s easier to evaluate ROI and budget accordingly. The lack of cost data for Howazit limits meaningful comparison.
Edge: Loopon Post Stay.
Hotels that:
Not ideal if your hotel favors a proven, feature-rich survey system or requires extensive integrations, as Howazit’s capabilities and reviews are limited.
Hotels that:
Not ideal if you prefer a broad communication platform with marketing or loyalty functions outside guest surveys, as Loopon’s core strength is targeted feedback and internal metrics.
Loopon’s proven track record, extensive features, and recent positive reviews make it a clear choice for most hotels seeking guest feedback tools today. Its high user satisfaction, strong integrations, and versatile analytics provide tangible value for operational improvements.
Howazit’s approach as a holistic communication platform is appealing but unproven, especially with no recent reviews or verified integrations. It might suit hotels seeking a future-oriented, integrated guest engagement system, but Loopon currently offers a more tested, reliable solution.
If you want a well-supported, feature-rich guest feedback system with recent hotel reviews, go with Loopon. Its capabilities are proven to boost internal communication, guest satisfaction, and revenue, making it the safer and smarter choice.
Choose Howazit if your hotel is prepared to experiment with a newer platform and prioritize broad communication over immediate, proven analytics.
Loopon stands out with its extensive feature set, recent customer reviews, and high satisfaction ratings, making it the clear recommendation for hotels that want reliable feedback and operational insights today. Howazit, despite its promising approach, lacks recent data to support its effectiveness and should be considered only if your hotel seeks a future-focused, integrated communication platform and is willing to accept the current uncertainties.
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
| 功能 |
|
|
|---|---|---|
|
▾
Survey Builder
|
|
|
| 现场/入住调查 | ||
| 可定制的问题 | ||
| 条件逻辑 | ||
| 分段调查 | ||
| 响应式调查 | ||
| 净推荐值(NPS) | ||
| 客人满意度调查 | ||
|
▾
Delivery Channels
|
|
|
| 基于 SMS 文本的调查 | ||
| 现场/入住调查 | ||
| 抵达前调查 | ||
| 移动访问 | ||
| 客房电视或平板电脑 | ||
| 电子邮件 | ||
|
▾
Review Generation
|
|
|
| 审查路由 | ||
| TripAdvisor 评论收集认证合作伙伴 | ||
| 社会评论跟踪 | ||
| 短信文本评论集锦 | ||
|
▾
Follow-up & Resolution
|
|
|
| 案件管理/票务系统 | ||
| 实时警报 | ||
| 将警报分配给部门 | ||
| 应用内电子邮件回复 | ||
| 应用内回调 | ||
|
▾
Reporting, Analytics & Insights
|
|
|
| 分析和情绪分析 | ||
| 灵活的基于角色的报告 | ||
| 社会评论跟踪 | ||
|
▾
Other
|
|
|
| 社会评论跟踪 |
酒店从业者喜爱的方面
用户一致称赞 Loopon 的直观设计和易用性,简化了用户管理,让新用户可以轻松上手。这种易用性既适用于台式机,也适用于移动设备,不过有些人希望进一步改进移动... 用户一致称赞 Loopon 的直观设计和易用性,简化了用户管理,让新用户可以轻松上手。这种易用性既适用于台式机,也适用于移动设备,不过有些人希望进一步改进移动可用性。
酒店发现该系统非常适合从多个渠道收集和分析客人反馈。Loopon 能够提供详细的报告和相关统计数据,有助于确定优势和劣势、提高服务质量并做出明智的决策。
Loopon 的客户支持因其速度和效率而备受赞誉。用户非常欣赏其快速而有用的响应,这使得解决问题和实施更改变得更加容易。
酒店从业者提出异议的方面
用户注意到报告创建需要更多的灵活性。目前,他们严重依赖客户支持来生成自定义报告和统计数据,这可能会造成阻碍。
该系统的用户管理功能因其简单性而受到重视。然而,有人要求提供更好的自助服务功能,以便无需支持人员干预即可进行小的更改。
独特功能
评分差异最大的方面
这取决于您的需求。Howazit 和 Loopon Post Stay 共享许多核心 Guest Survey Software 功能,但各有独特的能力。Howazit 提供 0 个经验证的集成合作伙伴,而 Loopon Post Stay 提供 11 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Loopon Post Stay 在易用性方面领先,评分为 4.4/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Howazit:否。Loopon Post Stay:否。 两款产品目前均不提供免费版。大多数 Guest Survey Software 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Howazit 的 HT Score 为 0,Loopon 的为 23。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
|
用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
|
技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
|
该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
|
该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您的房产情况量身定制的推荐方案