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Review of M3

10
M3拥有出色的客户支持
Business Operations Manager from 100 to 199 房间 Bed & Breakfast & Inns in Rome (United States)
已验证
5 个月前
已审查的产品
酒店会计软件
你最喜欢什么？
我非常欣赏M3提供的客户支持。他们的响应总是很及时——通常几个小时内就能解决，我从未等到第二天。他们会发送支持工单确认信息，让我知道他们已经收到并转交给了相关人员。我觉得他们的支持总是简洁明了，指导清晰易懂，而且他们会提供逐步解决大多数问题的方案。
您不喜欢或认为可以改进的地方是什么？
我认为发票附图和W9表格的附加功能可以改进。此外，我还建议增加更改发票各部分字段标题的功能。
5.0
出色的
使用方便
5.0/5
客户支持
5.0/5
投资回报率
N/A
执行
N/A
Alex C. from M3 replied
Hi Teresa, Thank you for the outstanding review and for highlighting your experience with our Support team. We are glad to hear that responses are timely, that ticket confirmations provide clarity, and that step-by-step guidance helps you resolve issues quickly. It is great to know the team is delivering the level of service you expect. We also appreciate your suggestions regarding image and W9 attachment performance, as well as the ability to customize field headings within the invoice section. These are valuable ideas that help us evaluate where improvements can create the most operational benefit for users. Thank you again for your feedback and for being part of the M3 community. Our Support team is always here to help whenever you need us. Warmest regards, Alex Chiu Digital Marketing Specialist The M3 Team

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