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Review of Innkeepers Advantage

10
Innkeepers Advantage（立即预订）物有所值，可以满足大多数小型和大型酒店的所有需求
Chief Finanial Officer from 10 to 24 房间 Other in Guerneville (United States)
已验证
14 个月前
已审查的产品
酒店管理软件
你最喜欢什么？
Innkeepers Advantage 支持非常出色，响应迅速，他们会与您合作，找到满足我们任何需求的解决方案，无论是功能变更还是我们与县要求的合规性问题。如果您需要集成到 booking.com 或 Expedia、hotels tonight 或 trip advisor，则可以在网站上和 OTA（预订引擎）上直接预订，这是一个很好的集成。预订模块有许多可用的选项。它可以满足您的日常需求，并为您的客户提供多种方式来获取重要信息，无论是在手机、平板电脑还是台式机上。大多数加载时间都很快，响应迅速。入住和退房功能对我们的规模（23 间客房）非常有用，多间客房预订也很容易完成。
您不喜欢或认为可以改进的地方是什么？
最近更改的报告中心可以使用帮助文档来了解其所有功能。一些用于获取数据然后传输到 css 文件的功能并不明显如何使用，自助文档几乎不存在。如果有一个严重的弱点，那就是目前缺少离线帮助系统。折扣和优惠券有许多字段没有得到很好的描述，您必须联系支持人员，让他们帮助您针对所有可能出现的变化进行设置。
5.0
出色的
使用方便
4.0/5
客户支持
5.0/5
投资回报率
5.0/5
执行
4.0/5
Cindy B. from Innkeepers Advantage replied
Glen, Thank you for your detailed and thoughtful review! We’re glad to hear the system is meeting your needs across everything from direct bookings to check-in/check-out and multi-room reservations. It’s also great to know our support team has been helpful and responsive in navigating feature changes and compliance needs. We appreciate your honest feedback about the documentation. We're happy to share that a full set of updated help documents is currently in development and will be released soon. This new documentation will provide clearer guidance on reports, discounts, and other advanced features—making it easier to explore and use the system independently. Thanks again for your support and valuable input—it helps us continue improving! Cindy Bachmann Innkeeper's Advantage

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