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Review of happyhotel

4
与 PMS 的接口问题
CEO from 200 to 499 房间 Boutique Hotels in Beilngries (Germany)
已验证
22 天前
已审查的产品
收益管理系统
你最喜欢什么？
用户友好性、定价算法和市场监测都做得非常好。我们之前用的是竞争对手的产品，后来换成了happyhotel，总体来说很满意，只是happyhotel的技术支持对我来说不太方便。
您不喜欢或认为可以改进的地方是什么？
总体而言，我对产品及其实现方式感到满意，但与 Casablanca PMS 的接口似乎存在问题。我的收入出现了无法解释的差异，而且一直无法联系到技术支持来解决这个问题。18 天过去了，我发了好几封邮件，仍然没有收到回复，无法帮助我缩小问题范围并解决问题。我会继续尝试。
2.0
较差的
使用方便
4.0/5
客户支持
1.0/5
投资回报率
3.0/5
执行
4.0/5
Sophia Z. from happyhotel replied
Dear hotelier, thank you so much for your honest feedback. We're glad to hear you're happy with the user-friendliness, the pricing algorithm and the market monitoring. The points you've raised are something we take very seriously. We are already in direct contact with you to investigate the discrepancies in your revenue data together with our development team as quickly as possible. The fact that you had to wait this long for a response does not meet our standards and we sincerely apologize for that. We're on it and will keep you updated! Your happyhotel Team

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