Jaime G. from Hotel Investor Apps replied
Thank you for such detailed and thoughtful feedback — this is exactly the kind of insight that helps us improve.
On terminology: we hear you, and we want to share the reasoning behind it. Terms like "receipts" and "disbursements" are used because HIA serves a wide range of users, not accountants alone, and we've found this language tends to be more broadly understood across roles. That said, we recognize accounting teams have their own expectations, and we'll continue to weigh this feedback as we evolve the system.
On the search functions, a couple of quick tips that may help: if you're using Generic Inquiry Search rather than the standard search bars, you can filter to see all matching results at once, which may reduce the need for "find next/previous." For jumping to a specific page in a long report, you can also try typing a keyword (like a line item or section name) into the report's search bar to jump directly to that section — not quite the same as entering a page number, but it may help in the meantime. We also think a direct "jump to page" option is a great suggestion and worth exploring.
On ACH processing, we want to make sure you're seeing the full efficiency the system offers. With default settings configured, processing an ACH payment typically takes just two clicks. The extra steps are likely due to a more limited user-role. If this is a regular duty, you may want to reach out to your system admin regarding your access to streamline this process for you.
We are continuously enhancing HIA and user feedback like yours helps inform our development roadmap. We will be reaching out separately to address any lingering concerns and to help you make full use of the system. Thanks again for taking the time to share this.
