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Review of Innkeepers Advantage

10
对出现的问题、建议或事宜反应极其迅速！
Owner from 10 to 24 房间 Bed & Breakfast & Inns in Comfort (United States)
已验证
14 个月前
已审查的产品
酒店管理软件
你最喜欢什么？
-我们通过 InnKeepers 管理整个酒店。如果我们有任何疑问或问题，他们都会非常积极地响应。当我需要做一些不在我们正常运营范围内的事情时，只需打个电话，他们就会帮助我做某事或开发一些能够满足我们需求的东西。他们非常耐心，帮助我了解如何做事以及在哪里可以找到改善酒店运营的东西。当我们需要增加额外的房间库存时，他们指导我如何设置额外的房间，将其绑定到预订引擎，绑定到我们的远程锁系统。他们为收入管理和增加收入提出了适当的建议。几年前，我们将锁换成了软件驱动的 wifi 锁，他们在转换的每一步都陪伴着我们，当我们无法联系技术支持时，他们甚至帮我们联系了供应商。能够通过手机控制我的系统并从任何地方管理我的酒店，这使得管理预订、控制房间区块和快速加载变得非常容易。我们的客人喜欢通过软件轻松办理入住手续。房间分配很容易管理和调整，无论是在日历中还是在预订中。他们开发了一个报告中心，其中包含我监控我的酒店并确保其尽可能高效运行所需的所有（以及部分）报告。
您不喜欢或认为可以改进的地方是什么？
将确认下拉菜单移至页面顶部附近将有助于我的员工记住确认预订。我能想到的唯一真正有助于管理我们业务中小型零售部分的东西是库存管理模块，它可以跟踪已售商品的库存，而无需维护单独的库存电子表格。
5.0
出色的
使用方便
4.0/5
客户支持
5.0/5
投资回报率
5.0/5
执行
5.0/5
Cindy B. from Innkeepers Advantage replied
Ernie, Thank you so much for the detailed and thoughtful review! We’re thrilled to hear how well Innkeeper’s Advantage has supported your operations and that features like mobile access, room assignments, and integration with your remote lock system have made a positive impact. It’s great to know our team has been able to assist every step of the way, especially during big transitions like your lock system upgrade and inventory expansion. We also appreciate your suggestions regarding the confirmation dropdown and inventory management, and will have a solution for you shortly. Feedback like yours helps us continue refining the platform to better serve properties like yours. Thanks again for your continued support! Cindy Bachmann Innkeeper's Advantage

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