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Review of RoomPriceGenie

1
可耻
Dirección General from 75-99 房间 Bed & Breakfast & Inns in Málaga (Spain)
已验证
26 天前
已审查的产品
收益管理系统
你最喜欢什么？
服务在旺季期间突然中断，事先没有任何通知，尽管几天前已经设置了自动扣款，并且他们也确认了付款方式。他们承受不起任何会影响酒店收入的错误。
您不喜欢或认为可以改进的地方是什么？
我们需要更好的支持。尽管我们已经正确设置了自动扣款，他们还是在截止日期前5天切断了我们的服务。
0.5
糟糕的
使用方便
5.0/5
客户支持
5.0/5
投资回报率
2.0/5
执行
5.0/5
Thamy A. from RoomPriceGenie replied
Thank you so much for sharing this, and we're truly sorry for the disruption during such a busy time, we know how much that can affect a hotel's operations. As soon as you reached out to us, we understood the urgency and restored your service right away, even while the invoice was still outstanding. We really appreciate your patience with us through this, and we're taking a close look at what happened with the direct debit timing so we can do better going forward. Thank you again for your feedback; it truly helps us improve.

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