Jaime G. from Hotel Investor Apps replied
Thank you for this thoughtful, detailed review — it's clear how much time you've put into working with the product, and it genuinely helps us improve.
We're glad the integration, accounting features, and reporting clarity are making it easier for your team to collaborate around the numbers, and that support has been responsive when you've needed help.
We hear your frustration with the StayPMS migration and mapping process, and we appreciate you sharing it — we know getting that foundation right matters, and we'll continue working to make that experience smoother.
On F&B revenue: HIA does offer a direct integration with Micros and Toast for POS data, so it may be worth having your system administrator reach out to request that integration for your property — it should cut down on the manual entry you're describing.
Finally, thank you for the honest feedback on the webinar — we'll pass this directly to our training team.
Thanks again for such a comprehensive review — we're glad to hear the product is already replacing scattered spreadsheet work, and we're committed to smoothing out mapping, F&B, and training along the way.
