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Review of RoomPriceGenie

1
糟糕的体验，糟糕的后续服务，一切都很糟糕。
Manager from 5 to 9 房间 Boutique Hotels in Puebla (México)
已验证
26 天前
已审查的产品
收益管理系统
你最喜欢什么？
它最大的优点就是易用性。界面友好，虽然选项不够清晰。我喜欢它的取消订阅按钮是隐藏的，不容易找到。
您不喜欢或认为可以改进的地方是什么？
Room Price Genie的沟通简直糟糕透顶；他们缺乏沟通，员工裁员，缺乏后续跟进，而且对客户漠不关心。注册时，他们的沟通和后续服务确实很到位；然而，优惠却根本无法兑现。我等了几个月才收到回复，即便如此，优惠也并未兑现。他们为了挽留我，又提出了一项促销活动，但那时情况已经非常糟糕了。他们早已失去了信誉，也失去了我的信任。我不得不写信给一位主管（在另一个地区），才让他们跟进我的情况。他们的危机公关措施简直敷衍了事。他们把自己标榜为提供个性化后续服务的便捷选择，但这完全是谎言。看来这家公司存在人员配备问题和严重的内部沟通障碍。
0.5
糟糕的
使用方便
4.0/5
客户支持
1.0/5
投资回报率
2.0/5
执行
2.0/5
Thamy A. from RoomPriceGenie replied
Thank you for sharing this, I'm sorry you had this experience. The lack of follow-through you described is not the standard we hold ourselves to, and we recognize we fell short here. We did try to make it right, but by then the damage was done, and we understand why that didn't rebuild your trust. That's honest feedback we're taking to heart, it's not the experience most of our customers describe, and it's not one we're comfortable with either. We'd welcome the chance to show you what our standard experience actually looks like, please reach out to us directly if you're ever open to it.

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