The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
各产品在不同物业规模、类型和区域的 酒店客户关系管理与电子邮件营销 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
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|---|---|---|
| 小型(10-24 间客房) ▾ | #22 1 条评价 | #8 13 条评价 |
| 中型(25-74 间客房) ▾ | #25 2 条评价 | #14 12 条评价 |
按物业类型
| 细分市场 |
|
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|---|---|---|
| 精品酒店 ▾ | #26 2 条评价 | #13 13 条评价 |
| 豪华酒店 ▾ | #37 1 条评价 | #17 7 条评价 |
| 品牌/连锁酒店 | — | #22 4 条评价 |
| 长住酒店 ▾ | — | #5 7 条评价 |
按区域
| 细分市场 |
|
|
|---|---|---|
| 欧洲 ▾ | #19 3 条评价 | #11 25 条评价 |
Choosing between ADDITIVE’s Marketing Automation and ReGuest Hotel CRM hinges on what your hotel needs most—whether it's data-driven marketing automation or a comprehensive guest relationship platform. ADDITIVE specializes in automating and optimizing marketing efforts through detailed guest data analysis, while ReGuest offers a full-fledged CRM with AI-powered communication tools designed to foster guest loyalty and increase direct bookings. Both products aim to improve your hotel’s revenue and guest engagement, but their core focus diverges.
ADDITIVE addresses hotels seeking to elevate occupancy via advanced marketing automation driven by extensive data integration. ReGuest, on the other hand, caters to hotels that prioritize personalized guest communication and strategic segmentation. Do you want to focus on marketing automation or comprehensive guest relationship management? Let’s explore which product aligns better with your hotel’s strategic goals.
ADDITIVE and ReGuest both aim to boost your hotel’s sales and guest engagement, but they approach these goals differently. ADDITIVE excels in collecting and analyzing guest data from multiple sources, offering AI-driven insights and automation to tailor campaigns and maximize revenue. ReGuest, meanwhile, provides an all-in-one CRM system with personalized messaging, segmentation, and AI-powered responses to foster loyalty and increase direct bookings.
ADDITIVE currently has 5 reviews, with 2 in the last six months, reflecting limited but recent feedback. ReGuest has 27 reviews, with 15 recent ones, indicating a more active user base. Its higher review count and recency give ReGuest a stronger confidence level in its performance and customer satisfaction. Are you more interested in sophisticated marketing automation or in a guest relationship system that emphasizes personalization?
If your hotel needs a robust marketing automation platform that integrates guest data across various channels to generate high sales with minimal manual effort, ADDITIVE is the clear choice. Its AI-driven recommendations and automation tools are ideal for hotels that want to optimize their online marketing campaigns with near-zero hassle.
If your hotel prioritizes building long-term guest relationships through personalized communication, segmentation, and AI-powered guest interactions, ReGuest is better suited. It supports direct booking growth through targeted outreach and offers a comprehensive CRM with features like guest profiling, tailored newsletters, and automated responses.
For hotels with a focus on data-driven marketing and sales growth, ADDITIVE offers proven automation capabilities. Conversely, if your priority is enhancing guest satisfaction and loyalty via personalized communication, ReGuest provides an intuitive CRM with AI for seamless guest engagement.
ADDITIVE scores a 4.8/5 for ease of use, with positive reviews highlighting its intuitive interface and smooth onboarding process that your team can adopt quickly. Users praise its low learning curve, referring to the platform as "simple" and "powerful," with some noting its application areas are well integrated.
ReGuest also scores an impressive 4.81/5, with reviews emphasizing its clear, user-friendly newsletter design and straightforward interface. Users mention that creating professional campaigns is simple even for beginners, with detailed statistics providing quick insights.
Both platforms are highly rated for ease of use, but ADDITIVE’s onboarding process and integrated data approach give it a slight edge in overall simplicity and immediate usability.
Edge: ReGuest.
ADDITIVE features 22 shared functionalities with ReGuest, but it distinguishes itself by offering 2 unique features: A/B Testing and CCPA Compliance. These advanced options allow for rigorous campaign optimization and legal data handling, respectively.
ReGuest adds two features not available in ADDITIVE: a centralized multi-hotel/multi-brand solution and a guest feedback module (comment cards/reviews). These features support broader hotel management and real-time guest insights.
While both products cover core CRM and email marketing functions, ADDITIVE’s unique features focus on testing and compliance, whereas ReGuest emphasizes multi-property management and guest feedback. For advanced campaign testing and legal adherence, ADDITIVE leads; for multi-property and feedback management, ReGuest holds the advantage.
Edge: ReGuest.
ReGuest has amassed 27 reviews, with a recent surge of 15 reviews in the last six months, reflecting active user engagement. The platform’s overall rating is 83.2 out of 100, with nearly perfect scores for support (4.93/5) and onboarding (4.88/5), and a 97% likelihood of recommendation.
ADDITIVE, with only 5 reviews and 2 in the last six months, has a rating of 0/5 in overall score, indicating very limited feedback. The few reviews praise its contribution to high occupancy and sales automation but lack broader validation.
Given the volume and recency of reviews, ReGuest’s ratings are more reliable and demonstrate strong customer satisfaction. For hoteliers prioritizing well-reviewed solutions, ReGuest’s higher rating and active feedback affirm its market trust.
Edge: ReGuest.
ADDITIVE is priced at a flat $900 per month, with no free tier or trial information available, indicating a straightforward subscription model that may suit hotels with budget clarity. ReGuest’s pricing is not publicly disclosed, which suggests it may be tailored or require direct inquiry, typical for comprehensive CRM solutions.
Without specific pricing data for ReGuest, it’s safe to assume its value depends on the scope and scale of your hotel’s needs, potentially offering more customizable packages. If predictable costs matter, ADDITIVE’s transparent flat rate offers a clear budget outlook. For flexible, bespoke pricing, ReGuest likely provides tailored options.
Hotels that should consider ADDITIVE:
Not ideal if your hotel needs a multi-property or multi-brand management system, or if your primary goal is direct guest engagement and feedback collection.
Hotels that fit well with ADDITIVE are those aiming to drive revenue through automation, with the capacity to analyze and act on diverse data sources. Small-to-medium-sized properties in Europe seeking a single-focused marketing solution will benefit most.
What about larger or multi-brand hotels? ADDITIVE’s current regional focus and limited integrations may not meet those needs.
Hotels that should consider ReGuest:
Not ideal if your hotel requires a more marketing automation-centric platform without extensive CRM features or if you prefer a solution with more integrations or advanced analytics.
ReGuest is best suited for hotels looking to deepen guest relationships with personalized messaging and strategic segmentation. Larger resorts, boutique hotels, and properties focused on guest loyalty will find its features particularly valuable.
ReGuest offers a comprehensive CRM system with a focus on personalized communication, guest segmentation, and AI-driven responses, making it highly suitable for hotels seeking to strengthen guest loyalty and increase direct bookings. Its high review volume and recent positive feedback underscore its market trustworthiness.
ADDITIVE provides a data-driven marketing automation platform designed to enhance occupancy and sales through automated campaigns and real-time insights. Its limited reviews and regional focus suggest it’s better for hotels in Europe seeking straightforward marketing automation rather than broad CRM capabilities.
If your hotel’s strategy revolves around personalized guest engagement and direct booking growth, ReGuest’s proven success and higher user ratings make it the stronger choice. Conversely, if your focus is on automating and optimizing marketing campaigns with detailed data analysis, ADDITIVE is worth considering.
In summary, for most hotels aiming for reliable, well-reviewed guest relationship management, ReGuest currently stands out. If your hotel needs advanced marketing automation and data integration, ADDITIVE could be the right fit—but remember, its overall review count and recency are less compelling.
This comparison should guide your decision based on your hotel’s priorities—whether that’s personalized guest interactions or automation-driven marketing. Both platforms can improve your operations, but the choice depends on your specific goals and current capabilities.
酒店从业者喜爱的方面
RE:Guest 的客户服务因其乐于助人和响应迅速而屡获好评。客户认为其支持团队耐心且知识渊博,为提升产品整体用户体验做出了积极贡献。
用户称赞 RE:Guest 能够通过其客户关系管理 (CRM) 工具和销售活动功能,创建个性化的客户沟通信息。此功能有助于根据客户的个人偏好定制信息,从而显著提升客户... 用户称赞 RE:Guest 能够通过其客户关系管理 (CRM) 工具和销售活动功能,创建个性化的客户沟通信息。此功能有助于根据客户的个人偏好定制信息,从而显著提升客户体验。
将个性化聊天机器人集成到 RE:Guest 系统中获得了积极评价,用户注意到客户满意度有所提升,运营流程也更加有序。该工具在提升客户体验方面的作用得到了证实。
酒店从业者提出异议的方面
现有界面受到一些批评,部分用户认为其复杂且需要改进,尤其是在设置和信息文本管理方面。用户建议改进界面,以简化导航和繁琐的设置调整。
部分用户希望与第三方系统(例如 Vioma Clearing)进行更深入的集成。这种集成对于实现全面的数据可视化和提高运营效率至关重要。
排名更高的方面
独特功能
这取决于您的需求。ADDITIVE + MARKETING AUTOMATION 和 ReGuest Hotel CRM 共享许多核心 Hotel CRM & Email Marketing 功能,但各有独特的能力。ADDITIVE + MARKETING AUTOMATION 提供 7 个经验证的集成合作伙伴,而 ReGuest Hotel CRM 提供 20 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。ADDITIVE + MARKETING AUTOMATION 在易用性方面领先,评分为 4.8/5 对比 4.8/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
ADDITIVE + MARKETING AUTOMATION:否。ReGuest Hotel CRM:否。 两款产品目前均不提供免费版。大多数 Hotel CRM & Email Marketing 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。ADDITIVE 的 HT Score 为 0,Reguest 的为 83。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
|
技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
|
该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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