The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 225 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
Ascent360 表现出色 在 ease of use and customer support 方面 .
dailypoint™ 表现出色 在 onboarding 方面 ,拥有独特功能如 Guest Feedback Module (comment cards/reviews).
基于 HTR 上 225 条经验证的酒店从业者评价的并排评分。
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| 起始价格 | From $900/mo | From $600/mo |
| 经验证的评价 | 1 | 224 |
在分析了 225 条经验证的评价后,Ascent360 用户最看重其 ,而 dailypoint™ 用户则强调 支持服务, 营销自动化, 配置文件引擎。点击任意主题查看评价者的反馈。
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各产品在不同物业规模、类型和区域的 酒店客户关系管理与电子邮件营销 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
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| 小型(10-24 间客房) ▾ | #25 1 条评价 | #5 25 条评价 |
| 中型(25-74 间客房) ▾ | — | #2 149 条评价 |
| 大型(75-199 间客房) ▾ | — | #3 34 条评价 |
| 超大型(200+ 间客房) ▾ | — | #5 12 条评价 |
按物业类型
| 细分市场 |
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| 精品酒店 ▾ | — | #2 106 条评价 |
| 豪华酒店 ▾ | #33 1 条评价 | #1 133 条评价 |
| 品牌/连锁酒店 ▾ | — | #1 71 条评价 |
| 长住酒店 ▾ | — | #4 13 条评价 |
按区域
| 细分市场 |
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| 北美 | #21 1 条评价 | #20 1 条评价 |
| 欧洲 ▾ | — | #3 195 条评价 |
| 亚太 ▾ | — | #5 7 条评价 |
| 中东 ▾ | — | #2 15 条评价 |
Choosing between Ascent360 and dailypoint™ 360° hinges on your hotel’s specific needs for guest data management and marketing automation. Both products aim to improve guest engagement and revenue, but they diverge significantly in scope, recent user feedback, and overall capabilities. Ascent360, with only one review, offers limited recent data, whereas dailypoint™ boasts 149 reviews, most within the last six months, giving it a clear data advantage. Which platform better aligns with your hotel’s growth plans?
Both platforms target hotel CRM and email marketing, but Ascent360 emphasizes a unified customer data platform (CDP) designed for B2C marketing, primarily in North America and Europe. It offers integrations with PMS, booking, and venue management systems, but its limited review count (just one, with no recent feedback) makes it hard to gauge current performance.
dailypoint™ 360°, on the other hand, is a well-established CRM and CDP with over 1,500 hotel clients worldwide, including major brands like The Leading Hotels of the World. Its recent reviews (12 in the last six months) reflect ongoing user satisfaction, especially in data centralization, guest profiling, and automation capabilities. Do you prioritize a platform with extensive recent feedback and proven global adoption?
If your hotel needs comprehensive guest data aggregation from multiple sources, automated marketing, and personalization—especially with a global presence—dailypoint™ is the clear choice. It’s trusted by large hotel groups, offers 20+ unique features, and has high user ratings (4.54/5 overall, 4.13/5 value), making it more suitable for hotels aiming to leverage AI and extensive integrations.
If, however, your team is looking for a straightforward, North America-focused solution with easy segmentation and email automation, Ascent360’s limited but highly rated platform might suffice. Yet, with only one review and no recent feedback, it’s difficult to recommend confidently. Does your hotel prioritize proven global scale and feature depth?
Ascent360’s UI scores a perfect 5/5, with users praising its intuitive segmentation and automation. Its onboarding rating (3/5) suggests some room for improvement in initial setup, but overall, users find it accessible.
dailypoint™ scores 4.15/5 for ease of use, with recent reviews praising its manageable handling and straightforward guest communication. Its onboarding (4.27/5) indicates a positive experience, though its system complexity can pose a learning curve for new users.
Edge: Ascent360.
dailypoint™ offers 8 features exclusive to its platform, including a WYSIWYG HTML Editor, guest feedback modules, open API, channel segmentation, tagging, and transactional templates—tools that enhance customization and operational flexibility. Its total of 20 shared features also cover core CRM and marketing needs, making it robust for advanced user needs.
Ascent360, with zero unique features listed, relies on basic segmentation and automation tools. Given its limited feature set and number of integrations, dailypoint™ provides a broader and more versatile toolkit applicable to complex marketing campaigns.
Edge: dailypoint™ 360°.
Ascent360’s support ratings are perfect (5/5), but the limited review count (just one review) leaves little room to assess consistency. The review mentions enjoying segmentation and CRM functions, but no details on onboarding or ongoing support.
dailypoint™ scores 4.51/5 for support, with reviews highlighting their flexibility and responsiveness. Users appreciate their willingness to adapt modules and involve customers in development, despite occasional feedback about support costs.
Edge: Ascent360.
dailypoint™ outpaces Ascent360 considerably with 59 verified partners, including notable integrations like Springer-Miller, hotelkit, apaleo, and Xn protel, covering a wide array of systems. Shared integrations include Maestro PMS and Stayntouch.
Ascent360 offers only 6 verified partners, with some in common with dailypoint™. Its more limited partner network restricts flexibility in connecting various hotel management systems, especially for larger or more complex operations.
Edge: dailypoint™ 360°.
dailypoint™ enjoys an overall rating of 4.53/5 based on 149 reviews, with recent feedback emphasizing its robustness, automation, and guest profiling capabilities. It’s preferred by hotels of various sizes, including luxury and independent properties, with hotel segments like resorts and branded hotels rating it highly.
Ascent360, with only a single review, does not provide a representative sample. The review is positive but not enough to establish broader hotel satisfaction.
Edge: dailypoint™ 360°.
Ascent360’s pricing starts at $900/month without a free trial, with no indication of additional fees or flexible plans. Its pricing structure suggests it’s aimed at larger hotels or groups with bigger budgets.
dailypoint™ is priced at $600/month, also without a free trial, making it more accessible financially for mid-sized hotels. Its lower starting cost combined with extensive features offers good value, especially given its recent positive reviews.
Edge: dailypoint™ 360°.
Not ideal if your hotel:
Not ideal if your hotel:
The core difference is that dailypoint™ offers a broad, globally adopted platform equipped with extensive integrations, AI-driven insights, and a highly ranked support network. It’s designed for hotels that want a fully integrated guest data ecosystem to drive personalization and revenue.
If your hotel values proven scalability, advanced automation, and a rich set of features, dailypoint™ is the superior choice. Its recent reviews and extensive user base confirm its ability to meet the demands of complex hotel operations.
Conversely, if you prefer a simpler, North America-focused solution with high ease of use and a smaller feature set, Ascent360 might suffice—though its limited recent feedback makes it less compelling for most hotels investing in long-term growth.
Ultimately, for most hotels seeking a reliable, feature-rich platform with recent positive user reviews, dailypoint™ 360° stands out as the smarter investment.
酒店客户关系管理与电子邮件营销 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
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| Starting Price | From $900/mo | From $600/mo |
根据 HTR 的产品数据库,Ascent360 和 dailypoint™ 360° – Central Data Management 共享 20 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
| 功能 |
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| Trip Advisor 连接合作伙伴 | ||
| 基于渠道/市场的细分 | ||
| 客人反馈模块(评论卡/评论) | ||
| 开放式 API | ||
| 所见即所得 - HTML 编辑器 | ||
| 标记 |
我们分析了 8 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
该目标暂无已发布的案例研究。
"So, as you think about investing in Digital Hospitality, don‘t forget to think about what it might cost not to!"
该目标暂无已发布的案例研究。
"We work with dailypoint because the integration between the Booking Manager module and our PMS works really well."
该目标暂无已发布的案例研究。
"The decisive factor for selecting dailypoint was their wide experience in customer loyalty programs, their high standards in GDPR as well as their ability to connect partner system..."
酒店从业者喜爱的方面
虽然客户支持因其响应迅速和高效而普遍受到好评,但一些用户提到,与其他提供商相比,支持服务的成本较高,这是一个缺点。
Dailypoint 的自动化功能获得了积极的反馈,尤其是在设置有针对性的群组特定自动化活动、简化营销工作和提高工作流程效率方面。
用户重视用户画像引擎,因为它能够从多个来源挖掘相关的宾客兴趣,从而构建更丰富的宾客画像。这项功能有助于精准的宾客细分和互动,为个性化营销活动带来战略优... 用户重视用户画像引擎,因为它能够从多个来源挖掘相关的宾客兴趣,从而构建更丰富的宾客画像。这项功能有助于精准的宾客细分和互动,为个性化营销活动带来战略优势。
酒店从业者提出异议的方面
虽然功能丰富,但自定义设置较为复杂,一些用户反映难以根据自身需求定制特定报告。这表明该领域仍有改进空间,可以提升用户体验。
有用户反映导航过程中系统运行缓慢,这表明提高速度可以提升用户的整体满意度和效率。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。Ascent360 和 dailypoint™ 360° – Central Data Management 共享许多核心 Hotel CRM & Email Marketing 功能,但各有独特的能力。Ascent360 提供 6 个经验证的集成合作伙伴,而 dailypoint™ 360° – Central Data Management 提供 59 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Ascent360 在易用性方面领先,评分为 5.0/5 对比 4.3/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Ascent360:否。dailypoint™ 360° – Central Data Management:否。 两款产品目前均不提供免费版。大多数 Hotel CRM & Email Marketing 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Ascent360 的 HT Score 为 0,dailypoint™ 的为 100。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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