The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 47 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
Septeo Hospitality 表现出色 ,拥有独特功能如 Native Email Marketing and Guest Communication (SMS Messaging).
Infor 表现出色 在 ease of use and customer support 方面 ,拥有独特功能如 Guest profiles and Mobile App.
基于 HTR 上 47 条经验证的酒店从业者评价的并排评分。
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| 起始价格 | Contact sales | Contact sales |
| 经验证的评价 | 0 | 47 |
在分析了 47 条经验证的评价后,Septeo Hospitality 用户最看重其 ,而 Infor 用户则强调 易于使用, 报告, 一体化。点击任意主题查看评价者的反馈。
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各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
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| 小型(10-24 间客房) ▾ | — | #44 8 条评价 |
| 中型(25-74 间客房) ▾ | — | #25 24 条评价 |
| 大型(75-199 间客房) ▾ | — | #19 9 条评价 |
| 超大型(200+ 间客房) | — | #24 2 条评价 |
按物业类型
| 细分市场 |
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| 精品酒店 ▾ | — | #28 24 条评价 |
| 豪华酒店 ▾ | — | #23 26 条评价 |
| 品牌/连锁酒店 ▾ | — | #29 8 条评价 |
| 长住酒店 ▾ | — | #31 6 条评价 |
按区域
| 细分市场 |
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| 北美 ▾ | — | #22 20 条评价 |
| 欧洲 ▾ | — | #24 17 条评价 |
| 亚太 | — | #28 1 条评价 |
Choosing between ASTERIO by Septeo Hospitality and Infor HMS hinges on your hotel's priorities. Both aim to streamline operations and improve guest experiences, but their strengths and weaknesses differ considerably. ASTERIO promises a broad suite of innovative features, especially for diverse hotel activities, while Infor focuses on operational efficiency, integrations, and cloud-based flexibility. Your choice depends on whether you value feature richness or streamlined, reliable performance.
ASTERIO targets hotels seeking a multifunctional platform that manages not just lodging but also food, wellness, and activity services. Conversely, Infor is better suited for hotels prioritizing automation, integrations, and a cloud-native approach. Do you want a comprehensive, feature-packed system or a more integrated, scalable solution?
ASTERIO by Septeo offers a wide array of modules—over 28 exclusive features—including spa & wellness, channel management, and digital registration—making it ideal for hotels that want to manage multiple revenue streams from a single platform. Its intuitive web-based interface is accessible on various devices, which helps your team in diverse settings.
In contrast, Infor HMS emphasizes operational efficiency and guest personalization through robust automation and integrations. With 113 verified partners, it offers extensive third-party compatibility, making it suitable for hotels looking for a highly connected system. However, Infor’s recent review pattern shows more recent, positive feedback, suggesting ongoing improvements.
The key divergence lies in their focus: ASTERIO excels at managing a broad spectrum of hotel activities but has no recent reviews, indicating limited current user feedback. Infor, with 46 recent reviews, demonstrates active adoption and ongoing support, making it a safer choice for reliability. Are you willing to prioritize feature breadth over current user validation?
If your hotel needs a cloud-based PMS with a focus on operational automation, seamless integrations, and scalability, Infor HMS is the clear choice. Its features like guest profiles, mobile app, and extensive partner network (113 integrations) support dynamic and efficient management, especially for mid-sized and larger hotels aiming for digital transformation.
If your hotel requires a versatile system to handle both lodging and ancillary services—like wellness, dining, and activities—ASTERIO’s 28 unique features and modules provide all-in-one management. Its user-friendly, web-based setup suits hotels wanting to develop differentiated experiences and streamline multi-activity operations.
Hotels prioritizing current support, proven reliability, and extensive integrations should lean toward Infor HMS, especially given its active user base. Conversely, those seeking a multifunctional platform for varied services willing to accept less recent validation might consider ASTERIO. Which hotel profile aligns better with your operational goals?
Based on the available ratings, Infor HMS scores 3.88/5 for ease of use, with users praising its intuitive navigation and short onboarding process. Support responsiveness is also reflected in its 4.04/5 customer support rating, indicating solid onboarding and ongoing assistance.
ASTERIO, however, receives no recent reviews or ratings, making it impossible to assess its usability or support quality currently. Its limited review activity suggests less recent user engagement, which can be a concern for new or evolving hotels.
Given the current data, Edge: Infor HMS.
ASTERIO offers an extensive set of 28 features exclusive to its platform, including Guest Messaging, Online Check-in, and a Channel Manager—functions critical for guest engagement and revenue management. Its feature set supports a broad range of hotel operations, from spa services to automated space optimization.
Infor provides only 4 exclusive features but excels in core operational modules such as Guest Profiles, Mobile App, and 24/7 Online Support—foundational for streamlining daily management and guest service. It’s particularly strong if your hotel seeks reliable automation and integration rather than a broad feature suite.
Edge: ASTERIO, due to its wider feature range and multi-activity management.
Infor receives a 4.04/5 support rating, with reviews emphasizing prompt and professional assistance. Guests appreciate the responsiveness, especially during onboarding and troubleshooting, which is crucial for continuous hotel operations.
ASTERO has no recent reviews or ratings, making it impossible to determine current support quality. Its lack of recent feedback indicates uncertainty about ongoing support effectiveness.
Edge: Infor HMS.
With 113 verified partners, Infor HMS vastly outperforms ASTERIO’s 13 integrations. Common partners include major booking and tech platforms like SiteMinder and Bowo, enabling smoother reservation management and operational workflows.
ASTERIO’s smaller integration count limits its connectivity options. If seamless third-party integrations are critical for your hotel’s digital ecosystem, Infor’s extensive partner network provides a clear advantage.
Edge: Infor HMS.
Currently, Infor HMS holds a 4.04/5 overall rating based on 46 recent reviews, with many praising its automation, support, and ease of use. Hotels of various sizes, especially independent and branded properties, give it favorable scores, and recent reviews reinforce its reliability.
In contrast, ASTERIO’s rating is zero, as it has no recent reviews. Without current feedback, it’s impossible to evaluate how hoteliers perceive its performance today.
Edge: Infor HMS.
Both products do not publicly disclose pricing details, and there are no free trials or tiered plans available. You’ll need to contact vendors directly for quotes tailored to your hotel’s size and needs.
Given the opaque pricing, consider the total cost of ownership and support when evaluating value.
Not ideal if you require current support validation or reliable, proven operations with extensive integrations—given the lack of recent reviews.
Not ideal if your hotel depends heavily on multifunctional activity modules or prefers a platform with a broad feature set like ASTERIO.
The core difference lies in their approach: ASTERIO offers an expansive, multifunctional platform suited for hotels with diverse services, but it lacks recent user feedback to confirm ongoing reliability. Infor HMS provides a more focused, automation-driven solution with extensive integrations, supported by active reviews indicating consistent performance.
Choose ASTERIO if your hotel needs broad activity management and differentiating guest experiences, and you're comfortable with limited recent validation. Opt for Infor if your priorities are operational efficiency, reliable support, and proven integrations, especially for larger or tech-forward properties.
In summary, for hotels seeking current, well-supported systems with high user satisfaction, Infor HMS stands out clearly. Meanwhile, ASTERIO may appeal to niche properties with complex multi-activity offerings willing to accept less recent feedback.
物业管理系统 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
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根据 HTR 的产品数据库,ASTERIO (by Septeo Hospitality) 和 Infor HMS 共享 16 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
| 功能 |
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| EPoS | ||
| 原生电子邮件营销 | ||
| 在前提 | ||
| 在线 24/7 支持 | ||
| 客人资料 | ||
| 水疗和健康模块 | ||
| 礼品卡 | ||
| 移动应用 | ||
| 预订引擎 | ||
| 频道管理员 |
显示主要差异。这两款产品之间还有 20 项功能存在差异。
酒店从业者喜爱的方面
Infor HMS 普遍被认为易于导航,具有直观的多方面搜索选项。然而,一些用户发现用户界面缺乏美感,并认为它可以更直观。
报告功能经常被强调。用户喜欢标准报告和创建自定义报告的功能,这有助于进行详细的性能跟踪。然而,有些人发现更新会破坏报告格式和功能。
Infor HMS 因其与 Booking.com、HRS 和 Expedia 等预订平台的无缝集成而受到称赞。这大大减少了手动输入错误并提高了管理预订的效率。
酒店从业者提出异议的方面
Infor HMS 的支持团队因其响应能力和专业性而备受赞誉,这对于快速解决问题至关重要。用户对支持代表如何指导他们解决问题表示赞赏。
Infor HMS 普遍被认为易于导航,具有直观的多方面搜索选项。然而,一些用户发现用户界面缺乏美感,并认为它可以更直观。
独特功能
评分差异最大的方面
这取决于您的需求。ASTERIO (by Septeo Hospitality) 和 Infor HMS 共享许多核心 Property Management Systems 功能,但各有独特的能力。ASTERIO (by Septeo Hospitality) 提供 13 个经验证的集成合作伙伴,而 Infor HMS 提供 113 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Infor HMS 在易用性方面领先,评分为 3.9/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
ASTERIO (by Septeo Hospitality):否。Infor HMS:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Septeo Hospitality 的 HT Score 为 0,Infor 的为 22。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
产品推荐顾问