项目面板是一款免费工具,仅向已认证的酒店从业者开放。它通过简化调研流程和沟通环节,让采用新技术变得更轻松。
摘要
我们分析了 417 条经验证的酒店经营者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的酒店类型和优先事项:
Aven Hospitality 在集成与连接方面表现出色,尤其适合长住住宿设施(4.5/5),并拥有紧急信息等独家功能。
Exely 在易用性以及客户支持方面表现出色,尤其适合长住住宿设施(5.0/5),并拥有预订放弃重新获得以及膳食计划等独家功能。
基于 HTR 上 417 条经验证的酒店经营者评价的并排评分。
| HTScore |
|
|
| 推荐可能性 |
|
|
| 易用性 |
|
|
| 客户支持 |
|
|
| 性价比 |
|
|
| 起始价格 | 起价 $600/月 | 起价 $200/月 |
| 经验证的评价 | 92 | 325 |
在分析了 417 条经验证的评价后,Aven Hospitality 用户最看重其 集成与连接, 预订引擎, 收入优化,而 Exely 用户则强调 支持团队的响应速度与合作关系, 预订引擎的易用性和宾客体验, 直接预订与收入增长。点击任意主题查看评价者的反馈。
|
|
|
|---|---|
| 优点 | |
|
+
集成与连接
▾
|
+
支持团队的响应速度与合作关系
▾
|
|
+
预订引擎
▾
|
+
预订引擎的易用性和宾客体验
▾
|
|
+
收入优化
▾
|
+
直接预订与收入增长
▾
|
|
+
帐户管理
▾
|
+
价格、库存和促销管理
▾
|
| 缺点 | |
|
−
客户支持
▾
|
−
报告与分析深度
▾
|
|
−
定制和灵活性
▾
|
−
定制和品牌灵活性
▾
|
|
−
系统性能和稳定性
▾
|
−
支付、发票和取消流程问题
▾
|
各产品在不同酒店规模、类型和区域的 预订引擎 供应商中的排名——基于各细分市场中酒店经营者的经验证评价。
按酒店规模
| 细分市场 |
|
|
|---|---|---|
| 小型(10-24 间客房) ▾ | #24 13 条评价 | #7 110 条评价 |
| 中型(25-74 间客房) ▾ | #17 34 条评价 | #7 125 条评价 |
| 大型(75-199 间客房) ▾ | #10 28 条评价 | #2 68 条评价 |
| 超大型(200+ 间客房) ▾ | #8 10 条评价 | #5 14 条评价 |
按酒店类型
| 细分市场 |
|
|
|---|---|---|
| 精品酒店 ▾ | #16 47 条评价 | #8 94 条评价 |
| 豪华酒店 ▾ | #12 55 条评价 | #10 60 条评价 |
| 品牌/连锁酒店 ▾ | #15 34 条评价 | #10 48 条评价 |
| 长住酒店 ▾ | #16 11 条评价 | #14 12 条评价 |
按区域
| 细分市场 |
|
|
|---|---|---|
| 北美 ▾ | #5 50 条评价 | #21 3 条评价 |
| 欧洲 ▾ | #27 13 条评价 | #16 24 条评价 |
| 亚太 ▾ | #12 16 条评价 | #4 219 条评价 |
| 中东 ▾ | #10 6 条评价 | #1 73 条评价 |
Aven Hospitality and Exely Booking Engine both serve hotels aiming to increase direct bookings, but their strengths diverge sharply. Aven Hospitality excels in extensive integrations and advanced revenue optimization features, fitting well with larger hotels or chains needing robust connectivity and flexible pricing. Exely Booking Engine leads in ease of use, customer support, and direct booking conversion, favoring hotels that prioritize straightforward setup and a smooth guest experience.
Both products address the core challenge of reducing OTA dependency by enabling direct reservations through the hotel’s website. They streamline rate and inventory management, cutting manual workload at the front desk and revenue teams. However, Aven Hospitality’s broad partner ecosystem and advanced customization contrast with Exely’s streamlined, user-friendly platform and faster onboarding, creating distinct operational impacts.
If your hotel is a branded or luxury property operating across multiple channels and requires extensive integrations, choose Aven Hospitality. Its 123 verified partners, including Oracle Hospitality and IDeaS, support complex revenue management workflows and multiple distribution channels. This makes it ideal for properties needing real-time OTA price comparison and flexible promotion code management. The data from 92 reviews, especially 34 from branded hotels and 55 from luxury hotels averaging 4.3/5, supports this fit.
If you manage a small to medium property, particularly in city center or resort segments, and value an intuitive, fast-to-deploy booking engine with responsive support, Exely is preferable. Its 325 reviews, including 93 from city center hotels and 72 from resorts with overall 4.9/5 ratings, reflect consistent satisfaction. Exely’s platform focuses on increasing direct bookings and reducing booking drop-offs with embedded widgets and loyalty tools, demonstrated by case studies showing up to 72% booking growth.
Data for extended stay properties and budget hotels is limited for Exely but suggests strong performance in these segments. Conversely, Aven Hospitality’s smaller footprint in small independent hotels and limited service properties may constrain fit there. The choice hinges on your need for integration depth and revenue management sophistication versus ease of use and direct booking growth.
Exely leads significantly in ease of use with a 4.9/5 rating across 325 reviews, versus Aven Hospitality’s 4.3/5 from 92 reviews. Exely’s onboarding is rated 4.9/5 compared to Aven Hospitality’s 4.2/5, reflecting faster adoption reported by users. Reviewers frequently mention Exely’s intuitive interface and minimal learning curve, enabling front desk and revenue staff to manage bookings and promotions without specialized training.
Aven Hospitality users report a steeper learning curve due to the platform’s comprehensive functionality and complexity, requiring more time to master customization and rate management. Some mention that initial navigation is challenging, especially for smaller teams without dedicated revenue managers.
Edge: Exely.
Aven Hospitality offers 11 unique features that impact operational workflows substantially. Urgency messaging drives immediate guest action, while conversion rate reports and Facebook conversion tracking enable revenue managers to optimize campaigns. A/B testing and ADA compliance improve booking experience accessibility and effectiveness. Features like alternative accommodation recommendations and specialized wedding & corporate booking modules address niche market needs. Apple Pay and Google Pay integrations simplify guest payments, and loyalty program integration supports repeat business strategies.
Exely’s 6 unique features focus on reducing booking abandonment with recapture mechanisms, meal plan management that aids F&B upselling, and PayU payment integration. Customizable exit intent modals help maintain guest engagement on the booking site. Pooled inventory supports multi-property management, and gift vouchers provide a direct sales tool.
Both share 24 common features standard to booking engines. Aven Hospitality’s additional features offer more tools for revenue optimization and guest segmentation, while Exely’s unique features enhance direct conversion and payment flexibility.
Edge: Aven Hospitality.
Exely outperforms in customer support with a perfect 5/5 rating over 325 reviews, compared to Aven Hospitality’s 4/5 from 92 reviews. Exely’s support is described as fast, responsive, and hands-on, with users noting proactive partnership during onboarding and issue resolution. One reviewer said, “Exely provides fast and responsive support to ensure a smooth experience,” highlighting the practical guidance available.
Aven Hospitality receives mixed feedback; some praise dedicated account managers and chat support, but multiple reviewers mention delays and language barriers impacting timely resolution. One review cited “massive language barrier” and difficulty reaching knowledgeable staff day-to-day.
Edge: Exely.
Aven Hospitality has a clear advantage with 123 verified partners, compared to Exely’s 10. Shared partners include Oracle Hospitality, Mews, IDeaS, and Clock, essential for PMS and revenue management integration. Aven’s broader ecosystem includes connections to Curacity, Profitroom, Koddi, and others, enabling hotels to automate pricing, distribution, and marketing operations extensively.
Exely’s smaller integration set includes Booking.com and Hotelogix, sufficient for basic channel management but limited for properties relying on complex PMS setups or specialized third-party tools. Hotels needing deep system connectivity will find Aven Hospitality more adaptable.
Edge: Aven Hospitality.
Exely rates higher overall at 4.9/5 from 325 reviews, strongly validated by 165 reviews in the last six months maintaining the 4.9 rating. Aven Hospitality’s 4.2/5 from 92 reviews includes only 4 recent reviews, insufficient to gauge current satisfaction reliably. This difference is consistent across all major hotel segments.
For branded hotels, Aven Hospitality scores 4.2/5 from 34 reviews, while Exely scores 4.9/5 from 49. Luxury hotels rate Aven at 4.3/5 (55 reviews) and Exely at 4.9/5 (60 reviews). City center hotels show 4.2/5 for Aven (29 reviews) versus 4.9/5 for Exely (93 reviews). Exely also has strong ratings in resorts, bed & breakfasts, and boutique hotels.
The volume and recency of Exely’s reviews make its ratings more representative and current, suggesting higher satisfaction and fewer unresolved issues.
Edge: Exely.
Aven Hospitality’s base price is $600.00, while Exely’s is $200. Neither offers freemium, monthly flat, or per-room pricing models. Both lack implementation fees and free trials. Exely’s lower entry price reflects its focus on smaller and mid-sized properties, while Aven’s higher base aligns with its more complex, enterprise-level feature set and integration capacity.
Not ideal if:
Not ideal if:
The core difference between Aven Hospitality and Exely Booking Engine lies in the trade-off between integration depth and operational simplicity. Aven Hospitality emphasizes comprehensive connectivity and advanced features for revenue optimization, supporting complex hotel operations at branded and luxury properties. Exely focuses on ease of use, direct booking growth, and outstanding support, making it suited for properties prioritizing guest experience and rapid deployment.
Choose Aven Hospitality if your hotel demands robust, multi-channel integrations and advanced booking engine capabilities like urgency messaging, Facebook conversion tracking, and specialized booking modules. Its flexibility supports sophisticated revenue management strategies, validated by strong ratings in branded and luxury segments.
Choose Exely if your priority is a fast-to-implement, user-friendly platform that increases direct bookings with embedded widgets and loyalty tools, backed by top-tier support. Exely’s high ratings across city center and resort hotels and multiple case studies demonstrate its effectiveness in boosting direct revenue and simplifying operations.
Edge: Exely for user experience and satisfaction; Aven Hospitality for feature richness and integrations. Your choice depends on your hotel's operational complexity and growth priorities.
预订引擎 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的酒店规模申请定制报价。
|
|
|
|
|---|---|---|
| 起始价格 | 起价 $600/月 | 起价 $200/月 |
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
| 功能 |
|
|
|---|---|---|
|
▾
商品和包装
|
|
|
| 房间替换 | ||
| 多房间和多费率计划预订 | ||
| 固定费率、浮动费率和折扣率 | ||
| 合并库存 | ||
| 特别优惠和折扣 | ||
| 可定制的附加组件 | ||
| 膳食计划 | ||
| 网站整合 | ||
| 社交媒体整合/预订 | ||
|
▾
追加销售和交叉销售
|
|
|
| 多房间和多费率计划预订 | ||
| 房间替换 | ||
| 礼品卡 | ||
| 预订放弃重新获得 | ||
| 可定制的附加组件 | ||
| 特别优惠和折扣 | ||
| 膳食计划 | ||
| 替代住宿建议(没有空房时) | ||
| 忠诚度计划整合 | ||
|
▾
转换
|
|
|
| 移动优化/响应式 | ||
| 特别优惠和折扣 | ||
| 紧急信息 | ||
| 预订放弃重新获得 | ||
| 多房间和多费率计划预订 | ||
| 房间替换 | ||
| 人工智能优化 | ||
| 价格对比 | ||
| 多种语言 | ||
| 转化率报告 | ||
| Facebook 转化跟踪 | ||
| 可定制的退出意图模式 | ||
| 表单自动填充 | ||
| 灵活日期 | ||
| 费率计划比较 | ||
| Google 酒店广告预订 | ||
| Tripadvisor 预订 | ||
|
▾
支付
|
|
|
| 多币种 | ||
| 苹果支付 | ||
| Google Pay | ||
| 贝宝 | ||
| PCI合规性 | ||
| PayU | ||
| 条纹 | ||
|
▾
通知
|
|
|
| 预订放弃重新获得 | ||
| 入住后电子邮件 | ||
| 入住前电子邮件 | ||
| 确认电子邮件 | ||
|
▾
团体预订
|
|
|
| 婚礼和企业预订模块 | ||
| 可用性块 | ||
|
▾
报告与分析
|
|
|
| 自动报告 | ||
| 转化率报告 | ||
| 推荐报告 | ||
| Google Analytics 跟踪 | ||
|
▾
税务合规
|
|
|
| PCI合规性 | ||
| 符合 ADA 标准 | ||
| 关税 | ||
| 多币种 | ||
| 符合 GDPR 规定 |
我们分析了 3 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
该目标暂无已发布的案例研究。
"We took a proactive approach and collaborated with Exely, implementing various strategies, such as a loyalty program. The outcome has been outstanding — not only have we been able..."
该目标暂无已发布的案例研究。
"Once we switched to Exely, we immediately noticed a significant increase in reservations from online travel agencies. We discovered that our previous system had blocked some availa..."
酒店经营者喜爱的方面
用户经常称赞 Sabre/Synxis 与其他系统(如 PMS 和 RMS)的无缝集成能力,以及与多个 OTA 渠道的强大连接能力。这种集成可确保准确的数据流,减少手动工作并防止... 用户经常称赞 Sabre/Synxis 与其他系统(如 PMS 和 RMS)的无缝集成能力,以及与多个 OTA 渠道的强大连接能力。这种集成可确保准确的数据流,减少手动工作并防止超额预订,同时扩大分销范围。
Sabre/Synxis 提供的预订引擎因其效率、易用性和处理复杂配置的能力而受到称赞。它针对移动设备进行了优化,并允许酒店经营者进行实时更新。然而,一些评论提到... Sabre/Synxis 提供的预订引擎因其效率、易用性和处理复杂配置的能力而受到称赞。它针对移动设备进行了优化,并允许酒店经营者进行实时更新。然而,一些评论提到,在自定义选项和更快地实现用户要求的增强功能方面还有改进空间。
Sabre/Synxis 提供创建新价格和促销活动的工具,有助于最大限度地提高跨渠道预订量。制定定价策略和实时更新价格的灵活性大大促进了收入增长。
酒店经营者提出异议的方面
客户支持是一个常见的关键点。虽然一些用户欣赏支持人员的奉献精神和响应能力,但许多评论报告称问题解决延迟,并且支持人员缺乏专业知识,这可能会严重影响运营... 客户支持是一个常见的关键点。虽然一些用户欣赏支持人员的奉献精神和响应能力,但许多评论报告称问题解决延迟,并且支持人员缺乏专业知识,这可能会严重影响运营。
用户对 Sabre/Synxis 提供的定制灵活性表示赞赏,从价格方案配置到预订引擎设计。但他们也强调,某些领域(如报告定制和添加新功能)需要改进,以满足特定酒店的... 用户对 Sabre/Synxis 提供的定制灵活性表示赞赏,从价格方案配置到预订引擎设计。但他们也强调,某些领域(如报告定制和添加新功能)需要改进,以满足特定酒店的要求。
排名更高的方面
独特功能
酒店经营者喜爱的方面
大量评论赞扬Exely的支持和客户成功团队,因其快速响应、实操设置帮助和以解决方案为导向的指导。酒店通常将这种关系描述为真正的合作伙伴关系,帮助他们更快上... 大量评论赞扬Exely的支持和客户成功团队,因其快速响应、实操设置帮助和以解决方案为导向的指导。酒店通常将这种关系描述为真正的合作伙伴关系,帮助他们更快上线、迅速解决问题,并更有效地使用平台。
预订引擎被反复描述为直观、快速,宾客可以以最小的摩擦完成预订。评论者表示,简洁的流程、移动端友好的表现和简便的导航改善了宾客体验,有助于提高完成的预订... 预订引擎被反复描述为直观、快速,宾客可以以最小的摩擦完成预订。评论者表示,简洁的流程、移动端友好的表现和简便的导航改善了宾客体验,有助于提高完成的预订数量。
评论者普遍认为 Exely 有助于将销售从 OTA 转移到酒店官网,提升直接预订转化率和整体收入。许多人指出,预订引擎带来更有利润的直销,降低佣金成本,并帮助酒店... 评论者普遍认为 Exely 有助于将销售从 OTA 转移到酒店官网,提升直接预订转化率和整体收入。许多人指出,预订引擎带来更有利润的直销,降低佣金成本,并帮助酒店更好地掌控客人关系。
酒店经营者提出异议的方面
许多评测者希望获得更高级的报告功能、更深入的筛选以及更可定制的仪表盘,以更好地跟踪预订、收入、渠道和转化表现。虽然基础报告很有用,但买家明显认为分析功... 许多评测者希望获得更高级的报告功能、更深入的筛选以及更可定制的仪表盘,以更好地跟踪预订、收入、渠道和转化表现。虽然基础报告很有用,但买家明显认为分析功能是 Exely 可以成为收入团队更强决策工具的一个领域。
酒店经常希望对预订小部件、网站设计、配色方案、发票、邮件和确认页面拥有更多控制权,以使体验更好地符合其品牌。这很重要,因为许多评论者希望 Exely 看起来... 酒店经常希望对预订小部件、网站设计、配色方案、发票、邮件和确认页面拥有更多控制权,以使体验更好地符合其品牌。这很重要,因为许多评论者希望 Exely 看起来不那么模板化,而是为每个酒店提供更具差异化的体验。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。Aven Hospitality Booking Engine 和 Exely Booking Engine 共享许多核心 Booking Engine 功能,但各有独特的能力。Aven Hospitality Booking Engine 提供 123 个经验证的集成合作伙伴,而 Exely Booking Engine 提供 10 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速上手。Exely Booking Engine 在易用性方面领先,评分为 4.9/5 对比 4.3/5。寻找透明定价以及试用或演示选项。在各产品页面上按酒店规模筛选评价,了解与您类似的酒店的反馈。
Aven Hospitality Booking Engine:否。Exely Booking Engine:否。 两款产品目前均不提供免费版。大多数 Booking Engine 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店经营者客观比较酒店科技产品。Aven Hospitality 的 HT Score 为 70,Exely 的为 96。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
|
用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
|
技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
|
该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
|
该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您酒店的情况量身定制的推荐