项目面板是一款免费工具,仅向已认证的酒店从业者开放。它通过简化调研流程和沟通环节,让采用新技术变得更轻松。
摘要
我们分析了 1,673 条经验证的酒店经营者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的酒店类型和优先事项:
Cloudbeds 表现出色 在 易用性和员工培训 方面 — 尤其适合 independent 类型的住宿设施 (4.5/5) ,拥有独特功能如 Centralized user & role management and Unlimited Channels (no additional cost).
eviivo 表现出色 在 customer support 方面 — 尤其适合 Vacation Rentals & Villas 类型的住宿设施 (0.0/5) .
在分析了 1,673 条经验证的评价后,Cloudbeds 用户最看重其 易用性和员工培训, 日历和预订管理, 报告与分析,而 eviivo 用户则强调 支持质量与培训, 易用性和工作流程效率, 集中式多渠道预订管理。点击任意主题查看评价者的反馈。
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易用性和员工培训
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支持质量与培训
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日历和预订管理
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报告与分析
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集中式多渠道预订管理
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渠道管理和OTA同步
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直接预订与搜索引擎优化
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支持响应速度
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移动应用程序 / 移动访问限制
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支付、开票和会计流程
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移动应用限制
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各产品在不同酒店规模、类型和区域的 渠道经理 供应商中的排名——基于各细分市场中酒店经营者的经验证评价。
按酒店规模
| 细分市场 |
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| 小型(10-24 间客房) ▾ | #3 572 条评价 | #7 66 条评价 |
| 中型(25-74 间客房) ▾ | #5 171 条评价 | #14 21 条评价 |
| 大型(75-199 间客房) ▾ | #4 42 条评价 | #13 5 条评价 |
| 超大型(200+ 间客房) | #11 4 条评价 | #14 2 条评价 |
按酒店类型
| 细分市场 |
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| 精品酒店 ▾ | #2 484 条评价 | #9 38 条评价 |
| 豪华酒店 ▾ | #4 213 条评价 | #8 42 条评价 |
| 品牌/连锁酒店 ▾ | #4 108 条评价 | #9 24 条评价 |
| 长住酒店 ▾ | #2 92 条评价 | #6 25 条评价 |
按区域
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| 北美 ▾ | #1 405 条评价 | #6 21 条评价 |
| 欧洲 ▾ | #4 183 条评价 | #3 194 条评价 |
| 亚太 ▾ | #4 231 条评价 | #25 1 条评价 |
| 中东 ▾ | #6 14 条评价 | #20 2 条评价 |
Choosing between Cloudbeds’ Channel Manager (myallocator) and eviivo Suite™ CM hinges on your hotel’s specific needs and operational scale. Both aim to streamline distribution and reduce overbookings, but their approaches, features, and user experiences diverge significantly. Cloudbeds, with its extensive integrations and unified platform, offers a broader system for ambitious hotels, while eviivo excels in simplicity and dedicated OTA connectivity, especially for smaller properties. Which aligns better with your operational goals?
Both Cloudbeds and eviivo aim to simplify booking distribution and prevent overbooking issues. Cloudbeds provides a comprehensive platform combining PMS, booking engine, and channel management, making it ideal for properties seeking an all-in-one solution. eviivo, concentrating solely on channel management, excels in quick OTA connectivity and is favored by smaller operators or those managing vacation rentals. Do you need a broad, integrated system or focused OTA connectivity?
Cloudbeds offers a fully integrated system that reduces manual errors across reservations, inventory, and pricing, while eviivo centers on one-click OTA connections and ease of setup. Cloudbeds’s recent review count (1,062) surpasses eviivo’s (231), adding weight to its more extensive user feedback and current performance confidence. Are your priorities centered on an all-encompassing platform or streamlined OTA management?
If your hotel needs a versatile, scalable platform managing multiple properties with robust reporting, cloud-based automation, and built-in PMS, Cloudbeds is the right choice. Its features—like centralized user management and unlimited channels—support ambitious growth. Conversely, if your focus is on quick OTA integration, straightforward channel management, and minimal operational complexity, eviivo appeals more, especially for small properties or vacation rentals.
Hotels aiming for extensive automation, multi-channel control, and a proven track record with larger portfolios should opt for Cloudbeds. Smaller properties or those prioritizing easy OTA connectivity and support in their native language might find eviivo better suited. Which feature set aligns with your current and future operational needs?
Both Cloudbeds and eviivo boast high ease-of-use ratings—4.6/5 and 4.65/5 respectively—and positive reviews about onboarding. Cloudbeds’s intuitive dashboard reduces staff training time and simplifies complex multi-property management, while eviivo’s interface is praised for its straightforward navigation, especially for those new to channel management.
Cloudbeds users commend its user-friendly design and extensive support ecosystem, but some note occasional sluggishness during peak times. eviivo’s platform is often highlighted for its simplicity, with many users appreciating how quickly they can get up and running. Edge: eviivo.
Cloudbeds offers 17 shared features plus two exclusive ones—centralized user management and unlimited channels—allowing for a more comprehensive management experience. Its unique features support multi-property management, automation, and advanced analytics, giving hoteliers tools to scale efficiently.
eviivo, with only 15 shared features, focuses exclusively on OTA connections, invoicing, and automated messaging. While excellent for straightforward distribution, it lacks the broader operational tools Cloudbeds provides. For hotels seeking a full operational platform, Cloudbeds holds the edge.
eviivo’s reviews are notably more recent and higher-rated in support (4.78/5) compared to Cloudbeds (4.41/5). Users praise eviivo’s quick, helpful support agents and onboarding, especially in less technical environments. Conversely, Cloudbeds users report solid support but acknowledge occasional delays and room for improvement in responsiveness.
Review quotes reinforce eviivo’s reputation for attentive, empathetic help, critical for smaller properties or less tech-savvy teams. Edge: eviivo.
Cloudbeds boasts 190 verified partners, including major OTAs, payment gateways, and property management systems, with 21 shared integrations with eviivo. This expansive network allows for extensive customization and adaptability, supporting large, multi-property operations.
eviivo offers 32 verified partners, many focused on regional OTAs and property-specific tools, with fewer options for advanced integrations. If your hotel relies on a broad tech ecosystem, Cloudbeds’s integrations provide a significant advantage. Edge: Cloudbeds.
Cloudbeds’s average rating of 4.64/5 is supported by a larger review pool, with many users from boutique hotels, hostels, and independent properties praising its versatility and comprehensive features. Recent reviews highlight its role in increasing bookings and streamlining operations.
eviivo, rated at 0/5 in overall score but with recent reviews rating support at 4.78/5, excels in small property and vacation rental segments. Its high customer support ratings and simplicity lead to high satisfaction among niche users. Overall, Cloudbeds’s broader positive feedback and larger sample size make it the more trusted choice. Edge: Cloudbeds.
Cloudbeds’s base price is $200/month, with no additional implementation or hidden fees, making it transparent and scalable. eviivo’s starting fee is $700/month, which may be higher for smaller properties seeking basic functionality.
While Cloudbeds offers a more flexible, predictable pricing model, some smaller operators might see eviivo’s higher cost as justified by its dedicated OTA focus. For long-term value and scalability, Cloudbeds’s pricing provides a stronger proposition. Edge: Cloudbeds.
Not ideal if:
Not ideal if:
Cloudbeds provides a comprehensive, scalable management platform suitable for ambitious hotels and multi-property portfolios. Its broad feature set, extensive integrations, and AI capabilities justify its higher complexity and cost, making it ideal for growth-oriented teams.
eviivo excels in simplicity, dedicated OTA connectivity, and high-quality support, making it perfect for small properties, B&Bs, and vacation rentals that prioritize quick setup and minimal operational fuss. Its limited scope suits those seeking a straightforward distribution tool.
If your hotel aims for aggressive growth, operational control, and detailed insights, Cloudbeds is the clear choice. For smaller, regional properties or those prioritizing ease and support, eviivo offers a compelling, user-friendly alternative.
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
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费率管理
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房间类型映射
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自动化与同步
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管理和设置
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| 多种语言 | ||
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分析和报告
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Other
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| 无限频道(无需额外费用) |
我们分析了 16 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
"Because of the automation from the eviivo Suite, it saves me a huge amount of time. This time I can use on growing the business; working on the business instead of in the business...."
"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."
"Auf eviivo könnte ich heut gar nicht mehr drauf verzichten. Das Hotel ohne dieses Programm zu führen, scheint mir fast unmöglich, weil die Zeit, die ich jetzt erspart habe, die ich..."
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."
"Aujourd’hui on a la possibilité de gérer l’ensemble de notre parc, que ce soit la tarification, le calendrier, la communication en un seul clic pour gérer plus de 50 appartements,..."
酒店经营者喜爱的方面
一个持续的优势是 Cloudbeds 对非技术人员来说易于学习和操作,这缩短了培训时间并减少了对专家的依赖。用户还提到培训资源、视频和知识库在采用过程中非常有帮... 一个持续的优势是 Cloudbeds 对非技术人员来说易于学习和操作,这缩短了培训时间并减少了对专家的依赖。用户还提到培训资源、视频和知识库在采用过程中非常有帮助,尽管仍有部分用户希望获得更深入的高级功能引导培训。
用户反复表示,Cloudbeds的日历使日常预订处理变得简单、清晰、高效。它帮助员工跟踪入住率,管理入住/退房、拆分住宿、房间分配和预订变更,集中在一个平台上,... 用户反复表示,Cloudbeds的日历使日常预订处理变得简单、清晰、高效。它帮助员工跟踪入住率,管理入住/退房、拆分住宿、房间分配和预订变更,集中在一个平台上,减少前台的手动协调。
许多用户依赖Cloudbeds进行运营和财务报告,特别是入住率、收入、渠道表现和同比比较。同时,他们也经常要求更快的下载速度、更现代的仪表盘、更深层次的定制以... 许多用户依赖Cloudbeds进行运营和财务报告,特别是入住率、收入、渠道表现和同比比较。同时,他们也经常要求更快的下载速度、更现代的仪表盘、更深层次的定制以及更实用的管理报告格式。
酒店经营者提出异议的方面
支持服务常因快速的聊天回复、及时的跟进以及良好的入门协助而受到称赞,尤其是在团队需要帮助学习系统时。然而,也有不少关于工单解决缓慢、缺乏电话支持、聊天... 支持服务常因快速的聊天回复、及时的跟进以及良好的入门协助而受到称赞,尤其是在团队需要帮助学习系统时。然而,也有不少关于工单解决缓慢、缺乏电话支持、聊天机器人摩擦以及对紧急运营故障处理不当的强烈抱怨。
用户看重Cloudbeds在集成支付、发票生成、账单处理以及简化账单流程方面的优势,减少了前台的手工操作。负面反馈主要集中在本地税务开票差异、支付设置问题、缺... 用户看重Cloudbeds在集成支付、发票生成、账单处理以及简化账单流程方面的优势,减少了前台的手工操作。负面反馈主要集中在本地税务开票差异、支付设置问题、缺少支付网关选项,以及对区域合规和多币种操作支持不足。
排名更高的方面
独特功能
酒店经营者喜爱的方面
许多评价称赞 Eviivo 的支持团队在设置、激活和日常使用过程中反应迅速、耐心且乐于助人。同时,也有少数用户反映聊天质量不稳定、响应速度慢、非工作时间帮助有... 许多评价称赞 Eviivo 的支持团队在设置、激活和日常使用过程中反应迅速、耐心且乐于助人。同时,也有少数用户反映聊天质量不稳定、响应速度慢、非工作时间帮助有限,或需要更实操的培训和更清晰的指导。
用户经常将该平台描述为简单、直观且节省时间,尤其是在集中管理预订、日历和酒店运营方面。有些用户也指出,某些设置较为复杂或不总是直观,因此该产品对追求效... 用户经常将该平台描述为简单、直观且节省时间,尤其是在集中管理预订、日历和酒店运营方面。有些用户也指出,某些设置较为复杂或不总是直观,因此该产品对追求效率的团队最具优势,但可能需要培训以充分发挥其功能。
用户反复表示,Eviivo 将 OTA 和直连渠道的预订集中到一个平台,方便从单一日历管理多个酒店或代理。此集中化节省时间,减少手动操作,并让运营者更清楚地掌握其... 用户反复表示,Eviivo 将 OTA 和直连渠道的预订集中到一个平台,方便从单一日历管理多个酒店或代理。此集中化节省时间,减少手动操作,并让运营者更清楚地掌握其分销网络中的预订情况。
酒店经营者提出异议的方面
虽然一些用户喜欢能够远程管理预订,但也有人表示移动端体验较弱、繁琐或不稳定,相比桌面端使用。这对需要真正随时操作的酒店经营者来说很重要,多个评论建议提... 虽然一些用户喜欢能够远程管理预订,但也有人表示移动端体验较弱、繁琐或不稳定,相比桌面端使用。这对需要真正随时操作的酒店经营者来说很重要,多个评论建议提供更完整的移动应用或更流畅的移动登录和操作体验。
排名更高的方面
评分差异最大的方面
这取决于您的需求。Cloudbeds Channel Manager 和 eviivo Suite™ CM 共享许多核心 Channel Managers 功能,但各有独特的能力。Cloudbeds Channel Manager 提供 203 个经验证的集成合作伙伴,而 eviivo Suite™ CM 提供 35 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速上手。Cloudbeds Channel Manager 在易用性方面领先,评分为 4.6/5 对比 4.6/5。寻找透明定价以及试用或演示选项。在各产品页面上按酒店规模筛选评价,了解与您类似的酒店的反馈。
Cloudbeds Channel Manager:否。eviivo Suite™ CM:否。 两款产品目前均不提供免费版。大多数 Channel Managers 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店经营者客观比较酒店科技产品。Cloudbeds 的 HT Score 为 99,eviivo 的为 86。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您酒店的情况量身定制的推荐