项目面板是一款免费工具,仅向已认证的酒店从业者开放。它通过简化调研流程和沟通环节,让采用新技术变得更轻松。
摘要
我们分析了 280 条经验证的酒店经营者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的酒店类型和优先事项:
Exely 表现出色 在 ease of use and customer support 方面 — 尤其适合 brand 类型的住宿设施 (0.0/5) ,拥有独特功能如 Mobile optimized/responsive and Post-stay emails.
Vertical Booking 表现出色 在 客户服务 方面 .
基于 HTR 上 280 条经验证的酒店经营者评价的并排评分。
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| 起始价格 | 起价 $200/月 | 联系销售 |
| 经验证的评价 | 240 | 40 |
在分析了 280 条经验证的评价后,Exely 用户最看重其 用户友好的界面和日常运营效率, 响应式客户支持和账户指导, 直接预订和收入增长,而 Vertical Booking 用户则强调 客户服务, 渠道管理, 易于使用。点击任意主题查看评价者的反馈。
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用户友好的界面和日常运营效率
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客户服务
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响应式客户支持和账户指导
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渠道管理
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直接预订和收入增长
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易于使用
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预订引擎转化率与客人预订体验
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集成和连接
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预订引擎、报告和网站设计的定制
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定制
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报告和分析深度
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同步问题
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数据库搜索功能
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各产品在不同酒店规模、类型和区域的 预订引擎 供应商中的排名——基于各细分市场中酒店经营者的经验证评价。
按酒店规模
| 细分市场 |
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| 小型(10-24 间客房) ▾ | #15 34 条评价 | #23 11 条评价 |
| 中型(25-74 间客房) ▾ | #11 64 条评价 | #28 14 条评价 |
| 大型(75-199 间客房) ▾ | #22 5 条评价 | #18 7 条评价 |
| 超大型(200+ 间客房) ▾ | #8 6 条评价 | #28 1 条评价 |
按酒店类型
| 细分市场 |
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| 精品酒店 ▾ | #15 35 条评价 | #22 20 条评价 |
| 豪华酒店 ▾ | #15 28 条评价 | #25 15 条评价 |
| 品牌/连锁酒店 ▾ | #16 17 条评价 | #30 6 条评价 |
| 长住酒店 ▾ | #16 9 条评价 | #20 5 条评价 |
按区域
| 细分市场 |
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| 北美 ▾ | #24 2 条评价 | #12 23 条评价 |
| 欧洲 ▾ | #25 11 条评价 | #27 7 条评价 |
| 亚太 ▾ | #4 79 条评价 | #28 1 条评价 |
| 中东 ▾ | #2 17 条评价 | #8 8 条评价 |
Choosing between Exely Booking Engine by Exely and Vertical Booking by Vertical Booking hinges on your hotel’s specific needs. Both solutions aim to simplify reservations and boost direct bookings, but they diverge significantly in features, support, and market focus. Your team must evaluate whether you prioritize advanced customization, ease of use, or integration capabilities to make the right call.
Exely’s broad feature set and recent reviews make it a standout, especially for hotels seeking a user-friendly experience. But does Vertical Booking’s extensive integrations and proven track record better fit your hotel’s operational complexity?
Exely offers a feature-rich platform with 29 unique features like multi-lingual support, flexible rates, and automated marketing tools aimed at increasing direct bookings. Its user interface is highly rated at 4.91/5, praised for its intuitiveness, especially by hotels that value straightforward management of rates, availability, and guest communication.
Vertical Booking’s strength lies in its multi-channel management, with a focus on increasing booking conversion rates. Its interface scores slightly lower at 4.49/5 but remains highly rated for ease of use. The platform’s core advantage is its seamless integration with CRS, GDS, and OTAs, making it ideal for larger hotels or chains managing multiple sales channels.
Which platform aligns with your operational goals: a feature-rich, marketing-oriented engine or a multi-channel powerhouse?
If your hotel needs a straightforward, highly rated booking engine with built-in marketing tools and a focus on direct bookings, go with Exely. Its extensive feature set, recent positive reviews, and high customer support ratings (4.96/5) make it ideal for independent hotels, boutique properties, and resorts aiming to improve conversion rates and guest experience.
If your hotel requires comprehensive channel management, multi-platform synchronization, and robust connectivity with PMS and OTAs, Vertical Booking is the better choice. Its integration with 69 partners, including major OTAs and CRS systems, makes it well-suited for larger properties or hotel groups focused on multi-channel distribution and revenue management.
Your decision should hinge on whether your priority is marketing and guest experience or operational breadth and connectivity.
Exely’s UI is rated at 4.91/5, praised for its clean design, simple navigation, and quick onboarding experience. Users highlight its intuitive dashboard, which simplifies management of rates, availability, and guest communications.
Vertical Booking’s interface scores 4.49/5, with users describing it as user-friendly but noting a slight learning curve in certain advanced functions like rate setup and PMS synchronization. Customer support responsiveness in both platforms helps mitigate usability concerns, but Exely’s recent reviews emphasize its smoother onboarding.
Edge: Exely.
Exely offers 29 unique features, including multi-lingual support, multi-currency handling, automated emails (pre, during, post-stay), booking abandonment recapture, and website integration. Its features target increased direct bookings, flexible rate plans, and detailed analytics, giving hotels more control over their online presence.
Vertical Booking’s core strength is its extensive connectivity with 69 verified partners, including CRS, GDS, and OTA channels. While it offers essential booking and channel management features, it lacks the depth of marketing tools or multi-lingual support found in Exely.
For hotels prioritizing marketing and guest engagement, Exely’s feature set wins. For those focused on channel management and multi-platform control, Vertical Booking holds an edge.
Edge: Exely.
Exely’s customer support scores 4.96/5, with recent reviews emphasizing prompt, friendly, and proactive assistance. Clients appreciate the quick responses, especially when resolving technical issues or onboarding new properties, enhancing overall satisfaction.
Vertical Booking’s support scores 4.57/5, with users noting friendly, helpful service but mentioning occasional delays due to time zone challenges. While support is generally rated well, Exely’s recent reviews highlight a slight advantage in responsiveness and customer experience.
Edge: Exely.
Vertical Booking leads significantly with 69 verified partners, including extensive PMS, CRS, and OTA integrations. Its ability to connect with a broad range of third-party systems reduces manual work and improves data accuracy, especially vital for larger hotel chains.
Exely offers 8 verified partners, including some key integrations like Facebook, TripAdvisor, and PayPal, but its ecosystem is smaller. The limited integration options may restrict customization or automation for hotels with complex tech stacks.
Edge: Vertical Booking.
Exely, with over 144 reviews and a recent 63 in the last six months, scores a 0/5 overall rating but an impressive NPS of 9.73/5 and 98% likelihood to recommend. The overwhelmingly positive recent reviews praise its ease of use, customer support, and marketing features.
Vertical Booking’s 37 reviews yield a 4.64/5 rating, with users appreciating its reliability, support, and multi-channel management. Hotel segments like resorts and boutique hotels particularly rate it highly.
Overall, Exely’s recent review volume and scores make it the more favorably rated option.
Edge: Exely.
Exely pricing starts at a flat $200/month without a trial or freemium option, offering transparency but no free tier. Its price aligns with its feature set, making it suitable for hotels willing to invest in a comprehensive solution.
Vertical Booking does not publicly list prices, likely tailored to hotel size and needs. Its higher integration count and multi-channel capabilities suggest a potentially higher or customized cost, which may be justified for larger hotels or chains.
Your hotel’s budget and required features will determine which is more cost-effective.
Not ideal if your hotel heavily depends on multi-channel distribution without a significant focus on marketing tools or advanced integrations.
Not ideal if your hotel’s primary focus is on marketing features, guest engagement, or highly customized booking interfaces.
Exely and Vertical Booking serve different hotel needs. Exely excels in direct booking optimization, marketing automation, and ease of use, making it ideal for independent and boutique hotels focused on guest experience and revenue growth.
Vertical Booking shines in multi-channel management, integrations, and scalability, suited for larger properties or hotel groups with complex distribution needs. Its extensive partner network and proven reliability make it a strong choice for hotels seeking operational control.
Choose Exely if your hotel prioritizes marketing, simplicity, and recent positive reviews. Opt for Vertical Booking if channel management, integrations, and automation are your main concerns.
In summary, for most hoteliers looking for a modern, user-friendly booking engine with excellent support and recent reviews, Exely is the more dependable choice. However, if your hotel needs extensive multi-channel management and connectivity, Vertical Booking offers a robust, proven solution.
预订引擎 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的酒店规模申请定制报价。
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| 起始价格 | 起价 $200/月 | — |
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
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商品和包装
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| 房间替换 | ||
| 多房间和多费率计划预订 | ||
| 固定费率、浮动费率和折扣率 | ||
| 合并库存 | ||
| 特别优惠和折扣 | ||
| 可定制的附加组件 | ||
| 膳食计划 | ||
| 网站整合 | ||
| 社交媒体整合/预订 | ||
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追加销售和交叉销售
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| 多房间和多费率计划预订 | ||
| 房间替换 | ||
| 礼品卡 | ||
| 预订放弃重新获得 | ||
| 可定制的附加组件 | ||
| 特别优惠和折扣 | ||
| 膳食计划 | ||
| 替代住宿建议(没有空房时) | ||
| 忠诚度计划整合 | ||
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转换
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| 移动优化/响应式 | ||
| 特别优惠和折扣 | ||
| 紧急信息 | ||
| 预订放弃重新获得 | ||
| 多房间和多费率计划预订 | ||
| 房间替换 | ||
| 人工智能优化 | ||
| 价格对比 | ||
| 多种语言 | ||
| 转化率报告 | ||
| Facebook 转化跟踪 | ||
| 可定制的退出意图模式 | ||
| 表单自动填充 | ||
| 灵活日期 | ||
| 费率计划比较 | ||
| Google 酒店广告预订 | ||
| Tripadvisor 预订 | ||
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支付
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| 多币种 | ||
| 苹果支付 | ||
| Google Pay | ||
| 贝宝 | ||
| PCI合规性 | ||
| PayU | ||
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通知
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| 预订放弃重新获得 | ||
| 入住后电子邮件 | ||
| 入住前电子邮件 | ||
| 确认电子邮件 | ||
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团体预订
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| 婚礼和企业预订模块 | ||
| 可用性块 | ||
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报告与分析
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| 自动报告 | ||
| 转化率报告 | ||
| 推荐报告 | ||
| Google Analytics 跟踪 | ||
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税务合规
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| PCI合规性 | ||
| 符合 ADA 标准 | ||
| 关税 | ||
| 多币种 | ||
| 符合 GDPR 规定 |
我们分析了 3 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"We took a proactive approach and collaborated with Exely, implementing various strategies, such as a loyalty program. The outcome has been outstanding — not only have we been able..."
该目标暂无已发布的案例研究。
"Once we switched to Exely, we immediately noticed a significant increase in reservations from online travel agencies. We discovered that our previous system had blocked some availa..."
该目标暂无已发布的案例研究。
酒店经营者喜爱的方面
评论者一致认为Exely界面直观、易于教学,且在预订、房态、价格和客人信息等日常酒店运营中高效。其简洁性被视为节省时间的工具,减少了手动工作,帮助员工更有... 评论者一致认为Exely界面直观、易于教学,且在预订、房态、价格和客人信息等日常酒店运营中高效。其简洁性被视为节省时间的工具,减少了手动工作,帮助员工更有信心地管理销售,尽管仍有部分用户希望在高级功能区有更清晰的导航。
支持是Exely最一贯受到赞扬的优势之一,评论者强调通过聊天、电话、Telegram和电子邮件的快速响应。用户欣赏在设置、费率变更、技术问题和特别优惠配置方面的实... 支持是Exely最一贯受到赞扬的优势之一,评论者强调通过聊天、电话、Telegram和电子邮件的快速响应。用户欣赏在设置、费率变更、技术问题和特别优惠配置方面的实操帮助,常说团队减少了运营摩擦并增强了使用系统的信心。
评论者反复表示,Exely 有助于将需求转移到酒店网站,增加直接预订并降低OTA佣金成本。许多人指出收入的可衡量增长、转化率的提升以及通过预订引擎和促销工具对... 评论者反复表示,Exely 有助于将需求转移到酒店网站,增加直接预订并降低OTA佣金成本。许多人指出收入的可衡量增长、转化率的提升以及通过预订引擎和促销工具对直接销售策略的更好控制。
酒店经营者提出异议的方面
用户经常要求在预订引擎和网站方面拥有更多的灵活性,包括品牌颜色、模板、小部件设计、确认邮件和发票格式。一些用户还希望拥有更可定制的报告和仪表盘,指出当... 用户经常要求在预订引擎和网站方面拥有更多的灵活性,包括品牌颜色、模板、小部件设计、确认邮件和发票格式。一些用户还希望拥有更可定制的报告和仪表盘,指出当酒店希望提供更具特色的品牌体验时,Exely可能会显得有限制。
一个主要的持续存在的差距是对更高级别的报告和分析的需求。审查者希望对转化、收入来源、销售渠道、入住率、活动表现和预订趋势有更深入的了解,常常要求定制化... 一个主要的持续存在的差距是对更高级别的报告和分析的需求。审查者希望对转化、收入来源、销售渠道、入住率、活动表现和预订趋势有更深入的了解,常常要求定制化的仪表盘、移动分析以及更便于跨时期比较。
排名更高的方面
独特功能
酒店经营者喜爱的方面
虽然客户服务因其响应能力和以解决方案为导向的方法而广受好评,但一些评论指出,在解决时间和响应准确性等方面还有改进空间。总体而言,用户认为支持团队友好且... 虽然客户服务因其响应能力和以解决方案为导向的方法而广受好评,但一些评论指出,在解决时间和响应准确性等方面还有改进空间。总体而言,用户认为支持团队友好且乐于助人。
Vertical Booking 的渠道管理功能广受好评,它允许酒店经营者通过一个平台控制多个在线销售渠道,从而减少混乱并节省时间。用户还赞赏它能够平衡不同渠道的价格... Vertical Booking 的渠道管理功能广受好评,它允许酒店经营者通过一个平台控制多个在线销售渠道,从而减少混乱并节省时间。用户还赞赏它能够平衡不同渠道的价格并轻松管理优惠价格。
许多评论都提到了 Vertical Booking 系统的易用性和直观性。酒店经营者认为界面非常友好,并且喜欢在一个平台上拥有所有功能。然而,一些人认为在某些技术领域需... 许多评论都提到了 Vertical Booking 系统的易用性和直观性。酒店经营者认为界面非常友好,并且喜欢在一个平台上拥有所有功能。然而,一些人认为在某些技术领域需要更好的文档和更直观的设计。
酒店经营者提出异议的方面
用户对 Vertical Booking 的预订引擎和渠道管理器中的自定义选项非常满意,这些选项使他们能够根据自己的特定需求定制解决方案。但是,一些评论表明,需要更强大... 用户对 Vertical Booking 的预订引擎和渠道管理器中的自定义选项非常满意,这些选项使他们能够根据自己的特定需求定制解决方案。但是,一些评论表明,需要更强大的设计自定义选项和用户更改界面元素(如颜色和字体)的权限。
一些评论指出,Vertical Booking 的渠道管理器与其 PMS 之间存在同步延迟,影响了房源和价格的实时更新。建议加快同步速度以提高整体效率。
排名更高的方面
评分差异最大的方面
这取决于您的需求。Exely Booking Engine 和 Vertical Booking (Booking Engine) 共享许多核心 Booking Engine 功能,但各有独特的能力。Exely Booking Engine 提供 8 个经验证的集成合作伙伴,而 Vertical Booking (Booking Engine) 提供 72 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速上手。Exely Booking Engine 在易用性方面领先,评分为 4.9/5 对比 4.5/5。寻找透明定价以及试用或演示选项。在各产品页面上按酒店规模筛选评价,了解与您类似的酒店的反馈。
Exely Booking Engine:否。Vertical Booking (Booking Engine):否。 两款产品目前均不提供免费版。大多数 Booking Engine 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店经营者客观比较酒店科技产品。Exely 的 HT Score 为 96,Vertical Booking 的为 14。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您酒店的情况量身定制的推荐