The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 536 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
Net Affinity 表现出色 在 用户友好的预订引擎 方面 — 尤其适合 brand 类型的物业 (5.0/5) ,拥有独特功能如 Urgency messaging.
Exely 表现出色 在 ease of use and ROI 方面 — 尤其适合 brand 类型的物业 (0.0/5) ,拥有独特功能如 Paypal and PayU.
基于 HTR 上 536 条经验证的酒店从业者评价的并排评分。
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| 起始价格 | From $800/mo | From $200/mo |
| 经验证的评价 | 312 | 224 |
在分析了 536 条经验证的评价后,Net Affinity 用户最看重其 用户友好的预订引擎, 主动账户管理, 技术问题和支持,而 Exely 用户则强调 支持响应速度和账户管理, booking engine usability and guest conversion, 直接预订增长。点击任意主题查看评价者的反馈。
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用户友好的预订引擎
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支持响应速度和账户管理
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主动账户管理
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Booking engine usability and guest conversion
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技术问题和支持
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直接预订增长
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持续改进
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定价、促销和追加销售工具
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CMS 挑战
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网站和预订设计定制
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Integrations and connectivity
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报告和分析的局限性
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各产品在不同物业规模、类型和区域的 预订引擎 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
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| 小型(10-24 间客房) ▾ | #7 98 条评价 | #15 34 条评价 |
| 中型(25-74 间客房) ▾ | #5 178 条评价 | #11 64 条评价 |
| 大型(75-199 间客房) ▾ | #12 12 条评价 | #22 5 条评价 |
| 超大型(200+ 间客房) ▾ | #11 5 条评价 | #8 6 条评价 |
按物业类型
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| 精品酒店 ▾ | #7 131 条评价 | #15 35 条评价 |
| 豪华酒店 ▾ | #6 146 条评价 | #15 28 条评价 |
| 品牌/连锁酒店 ▾ | #5 92 条评价 | #16 17 条评价 |
| 长住酒店 ▾ | #5 27 条评价 | #16 9 条评价 |
按区域
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| 北美 ▾ | #15 7 条评价 | #24 2 条评价 |
| 欧洲 ▾ | #4 287 条评价 | #25 11 条评价 |
| 亚太 ▾ | #17 7 条评价 | #4 79 条评价 |
| 中东 ▾ | #13 4 条评价 | #2 17 条评价 |
Choosing the right booking engine is crucial for your hotel's online success. Both Net Affinity and Exely aim to boost direct bookings, but they approach this goal differently. While Net Affinity offers a feature-rich, enterprise-level platform with extensive integrations, Exely provides a straightforward, user-friendly solution with competitive pricing. How do you decide which aligns best with your hotel's needs?
Net Affinity is designed for hotels seeking deep customization, advanced marketing tools, and broad integration capabilities. It excels in supporting large properties and chains that require a sophisticated booking platform with extensive reporting and multi-currency features. Conversely, Exely is built for hotels prioritizing simplicity, cost-effectiveness, and quick deployment—ideal for independent hotels or smaller chains. Do you need complex features and integrations or a straightforward, budget-friendly option?
If your hotel needs a high-end, highly customizable booking engine with advanced marketing, multi-language support, and robust PMS integrations, Net Affinity is the better choice. Its detailed analytics and digital marketing capabilities can significantly increase your direct bookings and revenue. If you prefer an easy-to-use platform with essential features at a lower price point, Exely is more suitable. It’s ideal for hotels that want quick setup and reliable performance without extensive customization.
Net Affinity holds a high usability rating of 4.59/5 but can be complex initially, especially for non-technical staff. Its onboarding process is rated 4.57/5, with some users mentioning a learning curve and CMS navigation challenges. Exely scores slightly higher for ease of use at 4.91/5, with many users praising its intuitive dashboard and quick setup. Its support rating of 4.96/5 reflects a more straightforward learning experience. Edge: Exely.
Net Affinity offers 18 features exclusive to its platform, including multi-currency, multi-lingual, gift vouchers, loyalty integrations, and Google Pay/Apple Pay, totaling 45 features. Exely provides 2 unique features—PayPal and PayU integrations—and shares 27 features with Net Affinity, but lacks many advanced marketing and customization options. If your hotel requires comprehensive tools like A/B testing, social media booking, or special offers, Net Affinity’s richer feature set gives it the edge. End: Edge: Net Affinity.
Net Affinity’s support is highly rated at 4.79/5, with reviews highlighting its helpful, prompt, and personalized service—many saying support is “excellent” and “responsive.” Exely’s support slightly outperforms with a 4.96/5 rating and customer comments praising its quick responses and friendly approach. Both are strong, but Exely’s recent reviews indicate a slightly more responsive and attentive support team. End: Edge: Exely.
Net Affinity boasts 62 verified integrations, including major PMS and channel managers like Oracle Hospitality, Mews, and IDeaS. It also has numerous exclusive partners, offering extensive flexibility for property management, payment, and marketing tools. Exely has 8 verified integrations, sharing four with Net Affinity, with notable partners like Booking.com and Hotellab. Its smaller ecosystem limits flexibility but may suit hotels with simpler operational needs. End: Edge: Net Affinity.
Net Affinity’s overall rating of 4.82/5 is backed by 223 reviews, with a strong focus on its usability, support, and results—particularly among boutique and independent hotels. Recent reviews praise its impact on revenue and ease of management. Exely’s rating is 0/5 based on 144 reviews, with most feedback being older or less detailed, reflecting less recent user confidence. Given the recency and volume of reviews, Net Affinity's score is more indicative of current performance. End: Edge: Net Affinity.
Net Affinity’s base pricing starts at $800 per month, with no free tier or trial offers, representing an enterprise-level investment. Exely’s price is significantly lower at $200 per month, with no trial or additional fees, making it more accessible for small to mid-sized hotels. Budget considerations and the scale of your operation will influence your choice here.
Net Affinity features a broad, advanced platform built for hotels that want to differentiate through personalized experiences and deep integrations. It excels in supporting enterprise-level needs, offering extensive features, reporting, and digital marketing tools. Its high cost and complexity make it suitable for larger or luxury properties aiming for maximum control and performance.
Exely, on the other hand, provides a simple, cost-effective solution that prioritizes ease of use and quick results. It’s ideal for independent hotels and smaller chains that want a reliable booking engine without the burden of complex customization or extensive integrations.
If your hotel needs a scalable, feature-rich platform with proven results and a strong support system, Net Affinity is the clear choice. If you prefer a straightforward, budget-friendly option that can get you online fast with solid support, Exely will meet your needs—though it lags in recent reviews and detailed features.
Ultimately, your decision should hinge on your hotel’s size, technical capacity, and growth ambitions. Both platforms can work well, but the current review data strongly favor Net Affinity for hotels seeking depth, flexibility, and proven performance in recent testing.
预订引擎 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
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| Starting Price | From $800/mo | From $200/mo |
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
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商品和包装
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| 房间替换 | ||
| 多房间和多费率计划预订 | ||
| 固定费率、浮动费率和折扣率 | ||
| 合并库存 | ||
| 特别优惠和折扣 | ||
| 可定制的附加组件 | ||
| 膳食计划 | ||
| 网站整合 | ||
| 社交媒体整合/预订 | ||
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追加销售和交叉销售
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| 多房间和多费率计划预订 | ||
| 房间替换 | ||
| 礼品卡 | ||
| 预订放弃重新获得 | ||
| 可定制的附加组件 | ||
| 特别优惠和折扣 | ||
| 膳食计划 | ||
| 替代住宿建议(没有空房时) | ||
| 忠诚度计划整合 | ||
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转换
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| 移动优化/响应式 | ||
| 特别优惠和折扣 | ||
| 紧急信息 | ||
| 预订放弃重新获得 | ||
| 多房间和多费率计划预订 | ||
| 房间替换 | ||
| 人工智能优化 | ||
| 价格对比 | ||
| 多种语言 | ||
| 转化率报告 | ||
| Facebook 转化跟踪 | ||
| 可定制的退出意图模式 | ||
| 表单自动填充 | ||
| 灵活日期 | ||
| 费率计划比较 | ||
| Google 酒店广告预订 | ||
| Tripadvisor 预订 | ||
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支付
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| 多币种 | ||
| 苹果支付 | ||
| Google Pay | ||
| 贝宝 | ||
| PCI合规性 | ||
| PayU | ||
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通知
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| 预订放弃重新获得 | ||
| 入住后电子邮件 | ||
| 入住前电子邮件 | ||
| 确认电子邮件 | ||
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团体预订
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| 婚礼和企业预订模块 | ||
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报告与分析
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| 自动报告 | ||
| 转化率报告 | ||
| 推荐报告 | ||
| Google Analytics 跟踪 | ||
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税务合规
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| PCI合规性 | ||
| 符合 ADA 标准 | ||
| 关税 | ||
| 多币种 | ||
| 符合 GDPR 规定 |
我们分析了 6 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"I am very happy with the collaborative relationship we have with Net Affinity and the results we have seen together. There reporting on both marketing and e-commerce give us great..."
"We took a proactive approach and collaborated with Exely, implementing various strategies, such as a loyalty program. The outcome has been outstanding — not only have we been able..."
该目标暂无已发布的案例研究。
"Once we switched to Exely, we immediately noticed a significant increase in reservations from online travel agencies. We discovered that our previous system had blocked some availa..."
酒店从业者喜爱的方面
许多用户称赞 Netaffinity 预订引擎简单易用,能够有效增加直接预订量。它可以轻松创建和编辑价格和套餐。不过,一些用户提到学习难度高,搜索功能和链接集成方... 许多用户称赞 Netaffinity 预订引擎简单易用,能够有效增加直接预订量。它可以轻松创建和编辑价格和套餐。不过,一些用户提到学习难度高,搜索功能和链接集成方面还有待改进。
许多评论都强调了 Netaffinity 客户经理的积极性和支持性作用。他们因及时的帮助、建设性的反馈和个性化的支持而受到赞扬,用户认为这些有助于提高他们的在线表... 许多评论都强调了 Netaffinity 客户经理的积极性和支持性作用。他们因及时的帮助、建设性的反馈和个性化的支持而受到赞扬,用户认为这些有助于提高他们的在线表现。定期沟通和详细的每月评论受到赞赏。
一些评论提到预订引擎和其他功能偶尔会出现技术问题。但是,用户也强调 Netaffinity 技术团队在解决这些问题时提供的快速高效支持。改进建议包括提前通知问题和... 一些评论提到预订引擎和其他功能偶尔会出现技术问题。但是,用户也强调 Netaffinity 技术团队在解决这些问题时提供的快速高效支持。改进建议包括提前通知问题和提供更好的支持文档。
酒店从业者提出异议的方面
虽然许多人一旦习惯了 Netaffinity 的 CMS 就觉得它很人性化,但也有人抱怨它最初的复杂性和功能性。用户建议改进导航、内容管理和系统的整体直观性。他们经常建... 虽然许多人一旦习惯了 Netaffinity 的 CMS 就觉得它很人性化,但也有人抱怨它最初的复杂性和功能性。用户建议改进导航、内容管理和系统的整体直观性。他们经常建议定期更新系统和提供更好的培训材料。
排名更高的方面
独特功能
酒店从业者喜爱的方面
Exely 的支持团队和指定客户经理的响应速度和专业性是用户普遍称赞的方面。评论者表示,问题能够迅速解决,设置过程指导清晰,而且在客户导入和日常运营过程中,... Exely 的支持团队和指定客户经理的响应速度和专业性是用户普遍称赞的方面。评论者表示,问题能够迅速解决,设置过程指导清晰,而且在客户导入和日常运营过程中,供应商都积极主动、易于合作。
Reviewers consistently describe the booking engine as easy for guests to use, fast, and well structured. They say this simplicity improves completion... Reviewers consistently describe the booking engine as easy for guests to use, fast, and well structured. They say this simplicity improves completion rates, supports mobile booking, and makes it easier to turn website traffic into paid reservations.
许多评论者表示,Exely 可以增加直接预订量,并通过减少酒店对在线旅行社 (OTA) 的依赖,帮助酒店保留更多收入。用户认为,这得益于更流畅的网站预订流程、更高... 许多评论者表示,Exely 可以增加直接预订量,并通过减少酒店对在线旅行社 (OTA) 的依赖,帮助酒店保留更多收入。用户认为,这得益于更流畅的网站预订流程、更高的转化率,以及有助于收入增长和更好地管理客户关系的工具。
酒店从业者提出异议的方面
许多评论者希望在预订引擎和网站方面拥有更大的灵活性,以便更好地契合他们的品牌形象。他们要求更好的色彩控制、更现代的模板、更丰富的组件自定义功能以及更少... 许多评论者希望在预订引擎和网站方面拥有更大的灵活性,以便更好地契合他们的品牌形象。他们要求更好的色彩控制、更现代的模板、更丰富的组件自定义功能以及更少的限制性设计选项,从而使他们的网站看起来独一无二,而不是千篇一律的模板。
A recurring request is broader and simpler integration with PMS, CRM, payment gateways, and regional distribution partners. Users generally see integr... A recurring request is broader and simpler integration with PMS, CRM, payment gateways, and regional distribution partners. Users generally see integrations as valuable when they work, but several reviews call for more channels, fewer setup hurdles, and better native connectivity.
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。Net Affinity (Booking Engine) 和 Exely Booking Engine 共享许多核心 Booking Engine 功能,但各有独特的能力。Net Affinity (Booking Engine) 提供 59 个经验证的集成合作伙伴,而 Exely Booking Engine 提供 8 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Exely Booking Engine 在易用性方面领先,评分为 4.9/5 对比 4.6/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Net Affinity (Booking Engine):否。Exely Booking Engine:否。 两款产品目前均不提供免费版。大多数 Booking Engine 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Net Affinity 的 HT Score 为 32,Exely 的为 96。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您的房产情况量身定制的推荐方案