The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
各产品在不同物业规模、类型和区域的 酒店管理软件 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
|
|
|---|---|---|
| 小型(10-24 间客房) ▾ | #23 16 条评价 | — |
| 中型(25-74 间客房) ▾ | #17 15 条评价 | — |
| 大型(75-199 间客房) | #16 3 条评价 | — |
| 超大型(200+ 间客房) | #11 1 条评价 | — |
按物业类型
| 细分市场 |
|
|
|---|---|---|
| 精品酒店 ▾ | #22 13 条评价 | — |
| 豪华酒店 ▾ | #20 11 条评价 | — |
| 品牌/连锁酒店 | #25 2 条评价 | — |
| 长住酒店 | #21 3 条评价 | — |
按区域
| 细分市场 |
|
|
|---|---|---|
| 北美 | #22 2 条评价 | — |
| 欧洲 | #24 2 条评价 | — |
| 亚太 ▾ | #6 28 条评价 | — |
| 中东 ▾ | #7 5 条评价 | — |
Choosing between Exely HMS by Exely and Planet HMS by Planet hinges on your hotel’s specific needs, budget, and growth ambitions. Both products aim to streamline hotel operations and boost revenue, but they approach these goals differently. Exely offers a more focused suite with strong user support, while Planet presents a broader, more integrated platform with extensive third-party connections. Which solution will best drive your hotel’s success?
Both Exely and Planet target hotel management, but they serve different hotel profiles. Exely’s platform is designed with small to midsize hotels in mind, emphasizing ease of use, automation, and direct booking growth, backed by a high review count and recent positive feedback. Planet, despite its extensive features and integrations, has a more corporate, enterprise-focused reputation and no recent reviews, making it harder to gauge current user satisfaction.
While Exely’s reviews highlight a reliable, intuitive system that improves daily workflows, Planet’s lack of recent user data creates uncertainty about its current performance. If you prioritize a proven platform with ongoing support and quick onboarding, Exely seems the safer choice. Are you seeking a solution with a track record of user satisfaction and frequent updates?
If your hotel needs a straightforward, highly-rated management system with excellent customer support, go with Exely. It’s especially suitable for boutique, city-center, or smaller properties looking to improve direct bookings, automate operations, and rely on a responsive support team.
On the other hand, if your property is part of a larger portfolio, or you demand a platform with a vast array of third-party integrations and a more extensive feature set, Planet’s marketplace and broad connectivity might appeal—though the lack of recent reviews makes this uncertain. For hotels prioritizing ease and proven reliability, Exely wins; for those seeking extensive customization and integrations, Planet might be worth exploring once reviews become available.
Exely’s user interface scores an impressive 4.88/5, with recent reviews praising its intuitive design and simple navigation during busy periods. The onboarding process is rated 4.82/5, with users noting quick setup and straightforward training, supported by helpful staff.
Planet, however, does not have recent review data or user ratings available, making it difficult to assess its ease of use. Without tangible feedback, it appears less transparent about its user experience. Edge: Exely.
Exely boasts 38 unique features, including multi-currency support, gift vouchers, automated night audits, native email marketing, group booking engines, online check-in/out, guest messaging, revenue and rate management, and a property management system—many tailored for direct revenue growth.
Planet offers a broad platform with core PMS, booking engine, integrated payments, and a marketplace for third-party integrations. It consolidates essential tools but lacks specific feature counts or unique functionalities highlighted in recent reviews. Given Exely’s detailed feature set and recent positive feedback, it holds the edge.
Edge: Exely.
Exely’s customer support scores an impressive 4.9/5, with recent reviews emphasizing quick, helpful responses and ongoing assistance. Hoteliers appreciate the sociable, responsive team that actively improves the software based on user feedback.
Planet does not have recent reviews or detailed support ratings, leaving its support quality unverified. Given the importance of reliable support in hotel operations, Exely’s proven track record makes it the more dependable choice. Edge: Exely.
Planet’s marketplace claims 195 verified integrations, including popular tools like Innspire, RevControl, and Profitroom, offering extensive customization options. Exely has 8 verified partners, including OTAs and revenue tools, but with fewer total options.
While Planet’s broader marketplace appears attractive for large, complex operations requiring diverse integrations, its lack of recent user feedback limits confidence. Exely’s smaller but proven set of integrations, combined with recent reviews, makes it easier to assess its reliability. Edge: Planet.
Exely has accumulated 48 reviews, with 18 in the last six months, and a high likelihood to recommend at 98%. Its ratings reflect satisfaction across multiple hotel segments, especially boutique and city-center properties, with an overall score of approximately 81.89/100.
Planet, lacking recent review data, cannot be reliably compared. The absence of current user feedback suggests that Exely’s reputation is more trustworthy and fresh. For hoteliers valuing recent positive experiences, Exely is the clear favorite. Edge: Exely.
Exely charges a straightforward $400 monthly fee, with no implementation, setup, or trial fees, making budgeting predictable for small and midsize hotels. No pricing details are publicly available for Planet, which may indicate a custom quote structure or enterprise-level pricing.
Given the transparent pricing and positive value ratings from Exely users, your hotel can plan accordingly. The lack of transparent pricing for Planet makes it harder to evaluate value upfront, favoring Exely’s clear cost structure.
Not ideal if your hotel requires extensive third-party integrations outside the current ecosystem, or if you need highly customizable reporting not yet available in Exely.
Not ideal if your hotel requires a plug-and-play solution with proven recent user satisfaction, or if you prefer transparent, predictable costs.
Exely stands out as the more reliable, well-supported choice for small to midsize hotels needing a straightforward management system that improves direct booking and daily operations. Its high recent review count and ratings make it a dependable partner in your hotel’s growth journey.
Planet, with its extensive integrations and broad feature set, appeals to larger operations or tech-savvy teams seeking a customizable platform. Yet, without recent reviews or clear pricing, it remains a less certain option.
If your hotel values proven performance, strong support, and ease of use, Exely is the recommended choice. For those with complex needs and resources to manage a more elaborate system, Planet warrants further investigation once more current user feedback becomes available.
我们分析了 2 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"We took a proactive approach and collaborated with Exely, implementing various strategies, such as a loyalty program. The outcome has been outstanding — not only have we been able..."
该目标暂无已发布的案例研究。
"Once we switched to Exely, we immediately noticed a significant increase in reservations from online travel agencies. We discovered that our previous system had blocked some availa..."
该目标暂无已发布的案例研究。
酒店从业者喜爱的方面
The intuitive and straightforward interface of Exely significantly enhances user experience, making it easier for staff to navigate during busy period... The intuitive and straightforward interface of Exely significantly enhances user experience, making it easier for staff to navigate during busy periods and integrating seamlessly into daily operations.
客户支持团队因其快速响应和乐于助人而受到赞扬,确保任何问题都能得到迅速解决,但这并非Exely独有的特点,而是一个更普遍的特点。
Exely is praised for streamlining hotel operations, reducing errors and enhancing overall workflow efficiency by automating various processes and task... Exely is praised for streamlining hotel operations, reducing errors and enhancing overall workflow efficiency by automating various processes and tasks.
酒店从业者提出异议的方面
用户表示需要更高级的报告选项和自定义功能,以便进行更深入的性能分析和个性化的用户体验,而这些在当前的系统中是缺乏的。
有批评指出,该系统在高峰工作负载期间的性能存在问题,报告称加载时间过长、偶尔出现错误以及意外注销阻碍了操作流程。
独特功能
评分差异最大的方面
这取决于您的需求。Exely HMS 和 Planet HMS 共享许多核心 Hotel Management Software 功能,但各有独特的能力。Exely HMS 提供 8 个经验证的集成合作伙伴,而 Planet HMS 提供 194 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Exely HMS 在易用性方面领先,评分为 4.9/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Exely HMS:否。Planet HMS:否。 两款产品目前均不提供免费版。大多数 Hotel Management Software 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Exely 的 HT Score 为 82,Planet 的为 0。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
|
用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
|
技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
|
该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
|
该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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