项目面板是一款免费工具,仅向已认证的酒店从业者开放。它通过简化调研流程和沟通环节,让采用新技术变得更轻松。
摘要
我们分析了 46 条经验证的酒店经营者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的酒店类型和优先事项:
Gastfreund 表现出色 在 ease of use and customer support 方面 ,拥有独特功能如 Guest Messaging and Mobile Checkin.
Staymyway 表现出色 .
基于 HTR 上 46 条经验证的酒店经营者评价的并排评分。
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| 起始价格 | 起价 $100/月 | 联系销售 |
| 经验证的评价 | 46 | 0 |
在分析了 46 条经验证的评价后,Gastfreund 用户最看重其 支持、入职培训和响应能力, 访客应用程序的易用性和设置便捷性, 宾客信息和电子目录,而 Staymyway 用户则强调 。点击任意主题查看评价者的反馈。
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支持、入职培训和响应能力
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访客应用程序的易用性和设置便捷性
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宾客信息和电子目录
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减少接待工作量和自助服务沟通
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当地推荐、短途旅行和活动推广
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多语言支持和翻译质量
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各产品在不同酒店规模、类型和区域的 酒店客人应用程序 供应商中的排名——基于各细分市场中酒店经营者的经验证评价。
按酒店规模
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| 小型(10-24 间客房) | #21 3 条评价 | — |
| 中型(25-74 间客房) ▾ | #18 7 条评价 | — |
| 大型(75-199 间客房) | #27 1 条评价 | — |
按酒店类型
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| 精品酒店 | #25 3 条评价 | — |
| 豪华酒店 | #25 3 条评价 | — |
| 品牌/连锁酒店 | #19 3 条评价 | — |
| 长住酒店 | #17 1 条评价 | — |
按区域
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| 欧洲 ▾ | #14 13 条评价 | — |
Choosing the right digital guest app can significantly influence your hotel’s guest experience and operational efficiency. Gastfreund | Hotelcore and Staymyway aim to modernize guest interactions, but they approach this goal differently. Gastfreund offers a suite of tools with extensive features and a proven track record, while Staymyway focuses on mobile key access and direct communication. Your choice depends on whether you prioritize feature depth or streamlined guest interactions.
Both products seek to reduce front desk inquiries and enhance guest satisfaction, but Gastfreund’s broader feature set and recent reviews make it the more compelling choice today. How do these differences translate into real benefits for your hotel?
Gastfreund | Hotelcore provides a comprehensive digital guest experience, including a digital guest directory, info channel, hotel newspaper, and hotel board—offering multiple touchpoints for guest engagement. Staymyway centers primarily on mobile key access and direct messaging, making it ideal for properties prioritizing keyless entry and instant communication.
Gastfreund’s platform is more established, with over 7,000 accommodations trusting its solutions worldwide and more recent reviews emphasizing its ease of use and support. Staymyway, with no recent reviews or verified ratings, lacks the depth of feedback necessary to gauge current hotel satisfaction. Given the data, Gastfreund’s proven track record and recent positive reviews make it the more reliable option for most hotels considering a digital guest app.
If your hotel needs a full-featured digital guest experience that reduces operational workload and increases guest engagement, go with Gastfreund. It offers 11 unique features, including request management, room service ordering, and multilingual support, designed to streamline operations and personalize stays.
If your hotel’s primary goal is providing mobile key access, direct messaging, and notifications without extensive digital infrastructure, Staymyway could fit. However, with no recent reviews or measurable ratings, it’s unclear whether it delivers the same level of reliability. For most hotels, especially those wanting added functionalities, Gastfreund presents a safer, more complete choice.
Gastfreund has an impressive ease-of-use rating of 4.27/5, supported by onboarding scores of 4.44/5 and reviews praising its intuitive interface and staff support. Recent reviews mention quick implementation and straightforward operation, with users highlighting its modern design and helpful support staff.
Staymyway has no available ratings or recent reviews for comparison, making it impossible to assess usability. Given the absence of user feedback, it’s safe to say Gastfreund’s user-friendly reputation gives it a clear advantage. Edge: Gastfreund.
Gastfreund offers 11 distinct features, including request management, room service ordering, guest messaging, and automatic multi-lingual translations—capabilities that give your team multiple ways to interact with guests and automate operations. Staymyway’s feature set appears limited to mobile key access and basic communication, with no additional features documented.
This feature depth allows Gastfreund to support a broader range of guest needs, from pre-arrival to post-stay. Edge: Gastfreund.
Gastfreund has a customer support rating of 4.27/5, with reviews emphasizing professional, quick, and friendly assistance. Users praise the team’s responsiveness and flexibility, with some noting the platform’s ongoing improvements.
Staymyway lacks any recent review data or support ratings, making it difficult to evaluate its support quality. Given Gastfreund’s well-rated support and recent positive feedback, it clearly outperforms Staymyway in this critical area. Edge: Gastfreund.
Gastfreund integrates with 13 verified partners, including Winhotel, SiteMinder, and Mews, offering broad compatibility with property management and distribution systems. Staymyway connects with only 7 verified partners, including WebRezPro, Oracle Hospitality, and Cloudbeds, but its integration ecosystem is smaller.
The wider array of integrations with Gastfreund supports smoother operational workflows and easier onboarding for larger or more complex properties. Edge: Gastfreund.
Gastfreund’s recent reviews and ratings reflect a positive reception, with an overall rating of 0/5 but high scores in ease of use, support, and value. In contrast, Staymyway has no recent reviews or ratings, leaving hotelier sentiment unmeasured.
The quantity and recency of reviews for Gastfreund suggest a more reliable and satisfactory experience. Given the data, Gastfreund’s reputation is stronger among hotels currently using or evaluating guest apps. Edge: Gastfreund.
Gastfreund charges a $400 monthly fee, with no implementation or trial fees, and no freemium model. Pricing details for Staymyway are unavailable, which could indicate a bespoke or less transparent pricing structure.
For hotels seeking predictable costs and a clear value proposition, Gastfreund’s transparent pricing is advantageous. The lack of available pricing for Staymyway makes it harder to evaluate its value. Edge: Gastfreund.
Not ideal if you only need basic mobile key access with minimal digital engagement. Smaller properties or those with very limited budgets might find Gastfreund’s feature set more than they require.
Not ideal if your hotel needs a broad suite of guest engagement tools or detailed operational features. Hotels looking for a comprehensive digital guest experience should look elsewhere.
Gastfreund stands out with a well-rounded, feature-rich platform, supported by recent reviews and higher user satisfaction ratings. Its 11 features, extensive integrations, and proven support make it suitable for hotels of all sizes aiming to elevate their guest experience.
Choose Gastfreund if your hotel needs a complete digital guest app that automates many guest interactions, reduces workload, and increases ancillary revenue. Its recent reviews and high support ratings indicate a reliable, user-friendly solution.
Staymyway, with its focus on mobile key access and basic communication, might work for properties seeking a straightforward, contactless check-in solution. However, the lack of recent feedback and limited features make it a less robust choice for most hotels.
For most hotels looking for an established, feature-rich digital guest app, Gastfreund is the clearer, more dependable option.
酒店客人应用程序 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的酒店规模申请定制报价。
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| 起始价格 | 起价 $100/月 | — |
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
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Communication & Messaging
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Content Management
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Upselling
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| 客房服务订购 | ||
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Request Management
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| 手机值机 |
我们分析了 3 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"To us, digitalisation means not replacing humanity, but strengthening it. With Gastfreund and the integration of our hotel software Casablanca, we have simplified processes while s..."
该目标暂无已发布的案例研究。
酒店经营者喜爱的方面
好评如潮,Gastfreund 的入职流程、培训以及出现问题时的快速响应都备受赞誉。但与此同时,也有一条评论指出其响应速度极慢,且业务关系处理不当,由此可见,服... 好评如潮,Gastfreund 的入职流程、培训以及出现问题时的快速响应都备受赞誉。但与此同时,也有一条评论指出其响应速度极慢,且业务关系处理不当,由此可见,服务的一致性对买家而言至关重要。
评论者经常提到,Gastfreund 对客人和酒店团队来说都非常直观易用,设置、自定义和日常使用都很简单。易于管理这一点至关重要,因为它能降低内部工作量,并加快... 评论者经常提到,Gastfreund 对客人和酒店团队来说都非常直观易用,设置、自定义和日常使用都很简单。易于管理这一点至关重要,因为它能降低内部工作量,并加快客人应用程序的上线和维护速度。
评论者普遍认为,Gastfreund 将酒店的重要信息集中起来,方便客人通过自己的设备即时查找 Wi-Fi、退房时间、酒店规则、设施和酒店详情。酒店方面也认为,这是一... 评论者普遍认为,Gastfreund 将酒店的重要信息集中起来,方便客人通过自己的设备即时查找 Wi-Fi、退房时间、酒店规则、设施和酒店详情。酒店方面也认为,这是一种切实可行的提升宾客体验的方式,同时还能减少前台工作人员重复询问的问题。
酒店经营者提出异议的方面
许多酒店利用 Gastfreund 展示当地景点、短途旅行、徒步旅行建议和休闲活动,从而提升宾客参与度并有可能增加辅助收入。评论者喜欢这种在宾客入住前后激发他们旅... 许多酒店利用 Gastfreund 展示当地景点、短途旅行、徒步旅行建议和休闲活动,从而提升宾客参与度并有可能增加辅助收入。评论者喜欢这种在宾客入住前后激发他们旅行灵感的方式,但也有一些评论指出,他们需要手动创建很多此类内容。
多篇评论都提到多语言功能是关键需求,尤其对于国际游客或季节性游客而言。虽然提供多种语言服务被认为很有价值,但用户也反映存在翻译缺失、覆盖范围不全以及部... 多篇评论都提到多语言功能是关键需求,尤其对于国际游客或季节性游客而言。虽然提供多种语言服务被认为很有价值,但用户也反映存在翻译缺失、覆盖范围不全以及部分语言翻译质量较差等问题,这些问题可能会限制其实用性。
独特功能
评分差异最大的方面
这取决于您的需求。Gastfreund 和 Mobile App (STAYmyway) 共享许多核心 Hotel Guest Apps 功能,但各有独特的能力。Gastfreund 提供 17 个经验证的集成合作伙伴,而 Mobile App (STAYmyway) 提供 7 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速上手。Gastfreund 在易用性方面领先,评分为 4.6/5 对比 0.0/5。寻找透明定价以及试用或演示选项。在各产品页面上按酒店规模筛选评价,了解与您类似的酒店的反馈。
Gastfreund:否。Mobile App (STAYmyway):否。 两款产品目前均不提供免费版。大多数 Hotel Guest Apps 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店经营者客观比较酒店科技产品。Gastfreund 的 HT Score 为 83,Staymyway 的为 0。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您酒店的情况量身定制的推荐