The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 241 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
ResNexus 表现出色 在 customer support 方面 — 尤其适合 brand 类型的物业 (0.0/5) ,拥有独特功能如 Revenue management module and Guest CRM.
Shiji Group 表现出色 在 易于使用 方面 ,拥有独特功能如 Guest profiles and Tablet/Kiosk Check-in.
基于 HTR 上 241 条经验证的酒店从业者评价的并排评分。
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| 起始价格 | From $800/mo | From $1,200/mo |
| 经验证的评价 | 207 | 34 |
在分析了 241 条经验证的评价后,ResNexus 用户最看重其 客户满意度与支持, 网站设计与用户体验, 持续的功能增强,而 Shiji Group 用户则强调 易于使用, 支持团队, 执行。点击任意主题查看评价者的反馈。
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各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
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| 小型(10-24 间客房) ▾ | #12 96 条评价 | #53 2 条评价 |
| 中型(25-74 间客房) ▾ | #24 25 条评价 | #31 17 条评价 |
| 大型(75-199 间客房) ▾ | #24 4 条评价 | #11 13 条评价 |
| 超大型(200+ 间客房) | #12 4 条评价 | #22 2 条评价 |
按物业类型
| 细分市场 |
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| 精品酒店 ▾ | #20 43 条评价 | #33 17 条评价 |
| 豪华酒店 ▾ | #25 24 条评价 | #24 25 条评价 |
| 品牌/连锁酒店 ▾ | #20 22 条评价 | #22 19 条评价 |
| 长住酒店 ▾ | #29 6 条评价 | #45 2 条评价 |
按区域
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| 北美 ▾ | #6 195 条评价 | #33 4 条评价 |
| 欧洲 ▾ | #41 2 条评价 | #30 8 条评价 |
| 亚太 ▾ | #37 1 条评价 | #14 5 条评价 |
| 中东 ▾ | — | #5 14 条评价 |
Choosing the right property management system (PMS) can significantly impact your hotel's efficiency, guest experience, and revenue. ResNexus and Shiji Daylight both aim to streamline operations, but they diverge in focus, scale, and feature depth. While ResNexus offers a strong solution for small to mid-sized properties, Shiji targets a broader hotel market, including large chains. Which system aligns best with your hotel's current needs and growth plans?
ResNexus is a cloud-based PMS designed primarily for small to midsize properties like B&Bs, inns, and vacation rentals. It emphasizes ease of use, contactless check-ins, and automation, helping small teams operate smoothly without extensive training. In contrast, Shiji Daylight is built to serve a wide range of hotel sizes, from boutique hotels to global chains, with features supporting complex operations, multi-property management, and extensive integrations.
While ResNexus boasts a high ease-of-use score (4.72/5) and dedicated customer support, it has a much lower overall rating (0/5) in user reviews, mainly due to limited transparency of user feedback. Shiji, with a rating of 74.99/100 and more recent reviews, demonstrates a broader adoption and a more positive user experience. Do you need a simple, intuitive system for a smaller property, or a scalable platform for a growing or multi-property operation?
If your hotel needs an easy-to-deploy, user-friendly PMS with integrated booking, contactless check-in, and marketing tools, ResNexus is the better choice, especially for small inns, B&Bs, or vacation rentals. Its focus on automation and customer service makes it ideal for properties prioritizing guest experience over extensive customization.
On the other hand, if your hotel operates multiple properties, requires complex room allocation, detailed reporting, and integration with a variety of systems, Shiji Daylight is more suitable. Its broader feature set, including central guest profiles, multi-lingual support, and advanced automation, supports large-scale operations better.
For solo properties or small teams seeking simplicity, ResNexus wins. For hotel groups aiming for operational consistency and scalability, Shiji provides the more comprehensive platform.
ResNexus scores slightly higher in ease of use (4.72/5) and onboarding (4.65/5), reflecting its straightforward interface and focus on small business needs. Reviewers mention its intuitive reservation management and contactless check-in features, which require minimal training. Support responsiveness is also highly rated, with many users praising their quick, helpful responses.
Shiji Daylight, rated at 4.63/5 in ease of use and 4.38/5 in onboarding, features a modern, clean interface designed to be user-friendly across properties of all sizes. Its training materials, including videos and guides, are appreciated, but some users report that performance issues and customization limitations can hamper efficiency.
Edge: ResNexus.
ResNexus offers six features exclusive to its platform, including a channel manager, revenue management module, booking engine, guest CRM, on-premise deployment, and a mobile app. These features focus on automation, direct booking, and guest engagement, suited for small properties with direct reservation needs.
Shiji Daylight surpasses ResNexus with 53 exclusive features, including guest profiles, multi-lingual support, task management, online check-in/out, integrated CRS, automated reminders, housekeeper mobile app, real-time status updates, and PCI/GDPR compliance. Its extensive automation and multi-property capabilities make it more versatile for large or complex hotels.
Given the broader scope, Shiji's feature count gives it an edge for hotels seeking comprehensive management tools.
Edge: Shiji Daylight.
ResNexus’s support scores 4.86/5, with reviews highlighting prompt, knowledgeable assistance and personalized service. Hoteliers praise the team for their responsiveness and willingness to support small properties through detailed onboarding and ongoing help.
Shiji Group’s support, rated at 4.53/5, is generally praised for professionalism and quick responses. However, some users note occasional delays and wish for more proactive communication, especially during implementation.
ResNexus's support reputation, combined with recent high ratings and more reviews, makes it the stronger in this category.
Edge: ResNexus.
ResNexus offers 17 verified partners, including major OTAs, channel managers, and marketing tools like Triptease and Airbnb. Its integrations support essential functions for small properties, such as booking engines and POS systems.
Shiji Daylight excels with 64 verified partners, including global systems like SiteMinder, Revinate, Amadeus, and Atomize. Its API-driven approach allows extensive customization, multi-channel distribution, and integration with enterprise systems, fitting complex hotel networks.
While Shiji has a larger ecosystem, ResNexus’s focus on core partnerships for smaller properties makes it more straightforward for its target market.
Edge: Shiji Daylight.
ResNexus has 186 reviews, but all are rated 0/5, indicating a significant gap in recent or positive feedback. The high NPS score (97%) suggests strong loyalty among a small, possibly niche, user base, but the overall rating is not reflective of widespread satisfaction.
Shiji has only 32 reviews but boasts a recent and positive reputation, with an overall rating of 74.99/100. Users comment favorably on ease of use, automation, and support, especially in larger, multi-property contexts. The recent reviews and high ratings establish Shiji as the more trusted choice.
Edge: Shiji Daylight.
ResNexus’s base price is $800 annually, with no mention of monthly fees or implementation costs. Its straightforward pricing aligns with small property budgets.
Shiji Daylight costs $1,200 upfront, with no monthly fees or implementation costs specified. Its higher price reflects its broader feature set and enterprise-level capabilities.
For budget-conscious small properties, ResNexus offers better value; larger hotels or groups may find the investment in Shiji justified.
ResNexus is suited for properties that want simplicity, automation, and excellent support without complex customization needs.
Shiji supports scalable, multi-property management with a focus on automation, customization, and operational consistency.
ResNexus excels in offering a straightforward, contactless, and automation-rich PMS tailored for small properties. Its high support ratings, ease of use, and strong automation features make it ideal for inns, B&Bs, and vacation rentals looking to operate efficiently with minimal fuss.
Shiji Daylight shines in scalable, multi-property environments that demand detailed reporting, extensive integrations, and automation. Its broader feature set and global presence make it the go-to platform for larger hotel chains or properties aiming for growth.
If your hotel is small, values simplicity, and relies on direct bookings, ResNexus is the better fit. Conversely, if you operate multiple properties or need a flexible, robust system for complex operations, Shiji Daylight is the more suitable choice.
In summary, for most small to mid-sized properties, ResNexus provides the easier, more support-backed solution. Larger, multi-property hotels benefit from Shiji’s extensive features and integrations, making it the superior platform for growth and operational consistency.
物业管理系统 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
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| Starting Price | From $800/mo | From $1,200/mo |
根据 HTR 的产品数据库,ResNexus PMS 和 Shiji Daylight PMS 共享 45 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
| 功能 |
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| 任务管理 | ||
| 在前提 | ||
| 多种语言 | ||
| 客户关系管理 | ||
| 宾客资料 | ||
| 平板电脑/自助值机 | ||
| 收益管理模块 | ||
| 移动应用 | ||
| 网上值机 | ||
| 集中用户和角色管理 | ||
| 预订引擎 | ||
| 频道管理员 |
显示主要差异。这两款产品之间还有 47 项功能存在差异。
我们分析了 4 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
该目标暂无已发布的案例研究。
"All the big players don't offer the level of API connectivity we need, but Shiji does. From the early stages of our design process, we were confident that Shiji could provide us wi..."
该目标暂无已发布的案例研究。
"We reduced check-in time by over 80%, from up to eight minutes to just about one minute with the new system."
酒店从业者喜爱的方面
许多评论都强调 ResNexus 的高质量客户支持,强调其快速且专业的帮助。尽管如此,一些用户仍对人员流动和偶尔的响应时间延迟表示担忧,尤其是在周末和节假日。
ResNexus 擅长提供美观且实用的网站设计,这通常会增加直接预订量。然而,用户有时会发现与预订引擎的集成和自定义网站布局 HTML 非常繁琐。他们还要求提供更人... ResNexus 擅长提供美观且实用的网站设计,这通常会增加直接预订量。然而,用户有时会发现与预订引擎的集成和自定义网站布局 HTML 非常繁琐。他们还要求提供更人性化的设计模板。
评论者不断提到 ResNexus 的定期更新和改进,确保该平台始终领先于酒店业不断变化的需求。然而,一些用户认为频繁更新偶尔会出现故障或需要时间来适应新功能。
酒店从业者提出异议的方面
ResNexus 的日常管理和维护功能虽然强大,但有时也显得繁琐。用户要求更好地与前台操作集成,并为日常管理和维护任务分配提供更多可自定义的选项。
排名更高的方面
独特功能
酒店从业者喜爱的方面
用户经常称赞石基 PMS 的用户界面友好,简化了日常操作,降低了新用户的学习难度。评论中强调了其易用性,指出其培训材料易懂、设计直观、任务执行高效。
石基PMS支持团队的支持和响应能力一直受到好评。用户赞赏支持人员的专业性和乐于助人的精神,这对更顺利地运营有很大帮助。
一些评论者认为石基 PMS 的实施过程流畅高效,他们赞赏知识渊博、积极主动的实施团队。不过,一些用户建议缩短实施时间以进一步改善体验。
酒店从业者提出异议的方面
尽管石基 PMS 的详细报告功能广受好评,但一些用户仍希望获得更先进、更快速的报告工具。具体要求包括增强的汇总报告、详细的账单和更快的报告生成流程。
与系统速度和一致性相关的性能问题是用户普遍关心的问题,一些用户指出在高峰操作期间响应时间很慢。用户敦促提高系统速度以提高整体效率。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。ResNexus PMS 和 Shiji Daylight PMS 共享许多核心 Property Management Systems 功能,但各有独特的能力。ResNexus PMS 提供 17 个经验证的集成合作伙伴,而 Shiji Daylight PMS 提供 64 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。ResNexus PMS 在易用性方面领先,评分为 4.7/5 对比 4.6/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
ResNexus PMS:否。Shiji Daylight PMS:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。ResNexus 的 HT Score 为 31,Shiji Group 的为 75。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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