项目面板是一款免费工具,仅向已认证的酒店从业者开放。它通过简化调研流程和沟通环节,让采用新技术变得更轻松。
在分析了 150 条经验证的评价后,ROH 用户最看重其 易用性和客户友好体验, 一体化工作流程与组织, 付款提醒和定期跟进,而 Zil Money 用户则强调 用户友好界面, 增强客户体验, 付款处理速度。点击任意主题查看评价者的反馈。
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易用性和客户友好体验
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用户友好界面
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一体化工作流程与组织
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增强客户体验
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付款提醒和定期跟进
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付款处理速度
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文件处理和签署后流程
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客户支持
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与酒店系统的集成缺口
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集成能力
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第三方集成
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审批流程
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各产品在不同酒店规模、类型和区域的 支付处理软件 供应商中的排名——基于各细分市场中酒店经营者的经验证评价。
按酒店规模
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| 小型(10-24 间客房) ▾ | #4 2 条评价 | #2 9 条评价 |
| 中型(25-74 间客房) ▾ | #4 15 条评价 | #2 27 条评价 |
| 大型(75-199 间客房) ▾ | #2 26 条评价 | #3 12 条评价 |
| 超大型(200+ 间客房) ▾ | #2 25 条评价 | #3 2 条评价 |
按酒店类型
| 细分市场 |
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| 精品酒店 ▾ | #1 36 条评价 | #3 17 条评价 |
| 豪华酒店 ▾ | #2 37 条评价 | #3 16 条评价 |
| 品牌/连锁酒店 ▾ | #2 35 条评价 | #3 26 条评价 |
| 长住酒店 ▾ | #3 4 条评价 | #1 9 条评价 |
按区域
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| 北美 ▾ | #2 68 条评价 | #3 51 条评价 |
| 欧洲 | #3 1 条评价 | — |
| 亚太 | — | #3 0 条评价 |
| 中东 | — | #2 1 条评价 |
ROH by ROH and Zil Money by Zil Money both address payment processing needs in hospitality but diverge sharply in focus and operational scope. ROH is a payments platform built specifically for hotels, integrating contract management, invoice automation, and payment workflows that directly fit hotel sales and finance teams. Zil Money offers a broader financial operations platform with payroll, multi-currency payments, and accounting features suited for general business financial management but less tailored to hotel-specific workflows.
Both platforms seek to reduce manual payment tasks and improve cash flow, but ROH's hotel-centric design makes it more effective in automating invoice scheduling, e-signatures, and contract visibility. Zil Money supports diverse payment types and payroll by credit card but lacks hotel-specific contract and payment scheduling automation. ROH is better suited for properties requiring integrated payment and contract management; Zil Money fits hotels needing a multi-faceted financial tool with payroll features.
If you operate a hotel with complex event contracting or group bookings requiring automated deposit collection and contract workflows, ROH is the better choice. Its 4.9/5 overall rating across 88 reviews, including 21 recent reviews averaging 4.7/5, demonstrates consistent satisfaction in hotel segments like luxury hotels (4.9/5 from 50 reviews) and boutique hotels (4.9/5 from 44 reviews). ROH's automated reminders and invoice management reduce manual follow-up, speeding cash flow recovery as shown in a Le Méridien case study where 90% of outstanding invoices were recovered within 60 days.
If your hotel prioritizes payroll management, multi-currency settlements, and general financial operations beyond payments, Zil Money may be appropriate. It scores 4.4/5 across 58 reviews but has zero reviews in the last six months, indicating declining recent engagement. Hotels with more diverse financial workflows, including motels (3.8/5 from 8 reviews) and properties needing payroll by credit card, find utility in Zil Money’s features. However, Zil Money’s lower ratings in branded hotels (4/5 from 26 reviews) and limited recent feedback suggest caution for hotels seeking dedicated payment automation.
ROH leads in ease of use with a 4.9/5 rating from 88 reviews, including a 4.7/5 in the last six months, reflecting sustained user satisfaction. Users highlight ROH’s intuitive interface that requires minimal training, making payment processes simple for both staff and clients. One reviewer noted ROH’s ease in managing credit card payments and contract signing in just a few clicks. In contrast, Zil Money has a 4.5/5 ease of use rating from 58 reviews but lacks recent reviews, which limits confidence in its current usability. Some Zil Money users find the platform straightforward and modern but describe it as basic and visually unengaging.
ROH’s onboarding rating is 4.9/5, compared to Zil Money’s 4.2/5, with reviewers praising ROH’s quick and responsive customer service during setup. The combination of high ease of use and onboarding ratings indicates ROH facilitates faster staff adoption and less disruption to hotel operations.
Edge: ROH.
ROH offers 9 hotel-specific features that Zil Money lacks, including refund management, installment plans, chargeback management, payment tokenization, PCI compliance, multi-processor gateway support, and acceptance of Discover, Mastercard, and Diners Club cards. These features enable hotels to handle complex payment scenarios such as scheduled deposits, disputed charges, and diverse card types, which are critical for sales and finance teams managing large groups or events.
Zil Money provides 5 unique features absent in ROH: multi-currency settlements, gratuity function, mail order telephone order (MOTO) payments, acceptance of PayPal, and contactless payments. These support hotels with international guests, tipping workflows, phone-order transactions, and alternative payment preferences, adding versatility in guest-facing payment options.
Both platforms share 10 common features, but ROH’s additional capabilities target hotel operational challenges, simplifying contract and invoice workflows and enhancing payment security and compliance.
Edge: ROH.
ROH scores 4.9/5 on customer support and onboarding combined, with 21 recent reviews confirming consistent high-quality service. Reviewers describe prompt, helpful responses and praise proactive assistance that minimizes downtime during contract and payment operations. One ROH user cited “top notch” customer service with quick replies.
Zil Money’s customer support rating is 4.5/5 overall but lacks recent reviews. Some users appreciate the support but mention the need for faster responsiveness. The absence of recent feedback weakens confidence that support quality is maintained.
Edge: ROH.
ROH has 2 verified integrations with Oracle Hospitality and Stayntouch, two widely used PMS providers, enabling better data synchronization between payment processing and hotel management systems. This supports streamlined workflows for reservations and payments.
Zil Money has no verified integrations with hotel systems. While it offers API access and integrates with accounting software generally, the lack of hotel-specific verified partners limits its ability to fit into established hotel tech stacks.
Edge: ROH.
ROH’s overall rating is 4.9/5 across 88 reviews, with 21 in the last six months averaging 4.7/5, confirming sustained high satisfaction. Hotels rate ROH highly across segments: luxury hotels (4.9/5 from 50 reviews), boutique hotels (4.9/5 from 44), and city center hotels (5/5 from 47). This broad acceptance shows robustness for a range of hotel types.
Zil Money scores 4.4/5 across 58 reviews but has zero reviews in the last six months, a 100% drop from an average of 14.5 per six months prior. Segment ratings are lower: branded hotels 4/5 (26 reviews), motels 3.8/5 (8 reviews), and hostels 3.5/5 (1 review). The lack of recent ratings suggests the overall score may not reflect current product quality or support.
Edge: ROH.
ROH pricing starts at $100 per month with no freemium or trial available. It charges based on platform use rather than per room or flat fees. No implementation fee is listed.
Zil Money’s base price is $400 per month, significantly higher than ROH, with no freemium or trial. No implementation fee applies. The higher cost may reflect its broader financial features but lacks hotel-specific payment automation.
Pricing transparency favors ROH for hotels seeking cost-effective, hotel-focused payment solutions.
Not ideal if:
Not ideal if:
The core difference between ROH and Zil Money lies in specialization versus breadth. ROH is a hotel-focused payments platform that integrates contract and invoice management with secure payment processing, designed to accelerate collections and reduce manual workflows. Zil Money is a broader financial operations solution that offers payroll, multi-currency payments, and general accounting features without hotel-specific payment automation.
Choose ROH if you want a streamlined hotel payments platform with automated invoice scheduling, e-signatures, and integrations with leading PMS systems. ROH’s 4.9/5 rating across 88 reviews, including recent positive feedback, and its ability to recover 90% of outstanding invoices in 60 days demonstrate its operational impact for hotels managing group and event business.
Choose Zil Money if your hotel needs multi-faceted financial operations including payroll by credit card and multi-currency support, and you prioritize features like gratuity or PayPal payments. However, note that Zil Money’s review activity has dropped sharply with zero reviews in the last six months compared to an average of 14.5 every six months previously, which may indicate recent challenges in product support or development.
ROH’s focused hotel payment capabilities and recent high ratings make it the stronger choice for hotels seeking dedicated payment processing automation.
这些是每个供应商配置的功能,按功能组进行整理——与供应商后台中显示的数据相同。展开任意功能组即可并排比较功能。
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工作流程自动化
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| 退款管理 | ||
| 预授权 | ||
| 付款拆分 | ||
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支付方式
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| 链接支付 | ||
| 小费功能 | ||
| 部分捕获 | ||
| 定期付款 | ||
| Klarna 分期付款计划 | ||
| 接受苹果支付 | ||
| 邮购电话订单 (MOTO) 付款 | ||
| 接受谷歌支付 | ||
| 分期付款计划 | ||
| 接受贝宝 | ||
| 接受支付宝 | ||
| 接受微信支付 | ||
| 接受签证 | ||
| 接受美国运通 | ||
| 非接触式支付 | ||
| 接受发现 | ||
| 接受万事达卡 | ||
| 接受大来俱乐部 | ||
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安全与欺诈预防
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| 多币种结算 | ||
| 动态货币转换 (DCC) | ||
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调整
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| 授权调整 | ||
| 退款管理 | ||
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硬件
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| Elavon(信用卡处理) | ||
| TSYS(信用卡处理) | ||
| GlobalPayments(信用卡处理) | ||
| Vantiv(信用卡处理) | ||
| 第一数据(信用卡处理) | ||
| Heartland(信用卡处理) | ||
| 大通(信用卡处理) | ||
| 多处理器网关 |
我们分析了 1 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"When we were new to ROH, a change in my finance team left our accounts receivable a mess—over a million dollars past due. I reached out to the ROH team in a panic, and they immedia..."
该目标暂无已发布的案例研究。
酒店经营者喜爱的方面
评论者反复描述ROH对员工和客户来说都直观且易于使用,几乎不需要培训。他们表示,客户进行付款、签署文件和查看预订信息都很简单,这提升了采用率,有助于打造... 评论者反复描述ROH对员工和客户来说都直观且易于使用,几乎不需要培训。他们表示,客户进行付款、签署文件和查看预订信息都很简单,这提升了采用率,有助于打造更顺畅的宾客体验。
一个共同的主题是ROH将合同、发票、笔记、签名和付款集中在一个系统中,而不是使用多个工具或共享驱动器。用户表示,这提升了销售和服务团队之间的协调,保持了... 一个共同的主题是ROH将合同、发票、笔记、签名和付款集中在一个系统中,而不是使用多个工具或共享驱动器。用户表示,这提升了销售和服务团队之间的协调,保持了预订细节的有序,并降低了信息丢失的风险。
用户经常提到ROH的自动提醒功能以及安排未来付款通知的能力是节省大量时间的关键。评论者表示,这减少了人工催收押金的工作,帮助客户按时付款,并使酒店在减少... 用户经常提到ROH的自动提醒功能以及安排未来付款通知的能力是节省大量时间的关键。评论者表示,这减少了人工催收押金的工作,帮助客户按时付款,并使酒店在减少员工投入的情况下更好地维护现金流。
酒店经营者提出异议的方面
大量评论指出集成缺失或不完整,特别是与Delphi、Salesforce、Opera、PMS工具和FDC的集成。用户希望减少重复数据输入,实现实时同步,以便ROH能更好地融入现有酒... 大量评论指出集成缺失或不完整,特别是与Delphi、Salesforce、Opera、PMS工具和FDC的集成。用户希望减少重复数据输入,实现实时同步,以便ROH能更好地融入现有酒店工作流程。
排名更高的方面
独特功能
酒店经营者喜爱的方面
用户经常称赞 Zil Money 的直观界面,简化了发票、费用跟踪和其他财务任务。该平台的易用性缩短了入门时间并提高了运营效率。
一些评论表明,客户体验的一些细微改进,例如简化验证流程和减少设置时间,可以使平台更加高效和用户友好。
许多用户强调了 Zil Money 支付处理功能的速度和可靠性,这确保了及时交易并支持酒店的现金流管理。
酒店经营者提出异议的方面
用户看重Zil Money与各种会计和财务软件无缝集成的能力,这有助于整合财务运营并提高效率。
用户建议扩大与更多第三方应用程序的集成,这将提供更多的灵活性和定制性,满足不同的业务需求。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。ROH 和 Zil Money 共享许多核心 Payments Processing Software 功能,但各有独特的能力。ROH 提供 2 个经验证的集成合作伙伴,而 Zil Money 提供 0 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速上手。ROH 在易用性方面领先,评分为 4.9/5 对比 4.5/5。寻找透明定价以及试用或演示选项。在各产品页面上按酒店规模筛选评价,了解与您类似的酒店的反馈。
ROH:否。Zil Money:否。 两款产品目前均不提供免费版。大多数 Payments Processing Software 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店经营者客观比较酒店科技产品。ROH 的 HT Score 为 100,Zil Money 的为 49。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
根据您酒店的情况量身定制的推荐