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Review of Oracle Hospitality

10
Oracle 的 Opera 云 PMS
IT Manager from 200 to 499 房间 Boutique Hotels in Kuala Lumpur (Malaysia)
已验证
6 个月前
已审查的产品
物业管理系统
你最喜欢什么？
- 客户关系良好。 - 使用适当的历史数据专业地提供支持。 - 只要用户有动力去寻找他们需要的东西，自我训练信息就足够了。 - IT 需要处理的支持案例较少，因为用户能够直接联系支持。
您不喜欢或认为可以改进的地方是什么？
- 支持工单升级应该是自动的，如果工单打开时间过长，则应该升级到下一个级别以便跟进，而无需用户伸出手。 - 更少的服务器维护时间。
5.0
出色的
使用方便
5.0/5
客户支持
3.0/5
投资回报率
3.0/5
执行
4.0/5
Cody N. from Oracle Hospitality replied
Thank you for the review! We're happy to hear your engagement with our team has been positive, and appreciate the recommendation for improvement in regard to escalations. We trust you've seen improvements in any maintenance periods since your original review as well. Thank you again and we wish you the best!

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