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Review of SiteMinder

10
解决模型问题
Gerente from 25-49 房间 City Center Hotels in Escaldes-Engordany (Andorra)
已验证
23 天前
已审查的产品
预订引擎
你最喜欢什么？
在线聊天支持很棒，但需要人工帮助时却要等很久。今天体验很完美。Vidhta 回复迅速，直奔主题，还附上了几段录音，两分钟就解决了问题。但其他时候就有点让人沮丧了。
您不喜欢或认为可以改进的地方是什么？
今天的体验堪称典范，但通常情况下，转接人工客服需要很长时间，而且根据客服人员的不同，提供的帮助也可能令人困惑。但今天并非如此。
5.0
出色的
使用方便
4.0/5
客户支持
3.0/5
投资回报率
4.0/5
执行
N/A
[email protected] . from SiteMinder replied
Hi Jose Ignacio, Thank you so much for your thoughtful feedback! We're thrilled to hear that Vidhta provided such prompt and effective support today. Your recommendation means the world to us, and we appreciate you sharing both your positive experience and the areas where we can improve. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D

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