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Review of Service Metrics Group

10
Recently Switched to Service Metrics from Revinate and happy with the decision.
General Manager Luxury Hotels in Wichita (United States)
已验证
8 年前
已审查的产品
客户调查软件
你最喜欢什么？
We switched to Service Metrics about a year ago for all of our hotels and their technology and service both are impeccable. Our operators appreciate how all of their metrics are tied together and hosted seamlessly. We've seen guest feedback go up, inspection scores inrease, and overall staff engagement improve as well.
您不喜欢或认为可以改进的地方是什么？
Only been with them for a year, so no complaints as of yet. We've had questions when we couldn't figure something out on our own, but they always answer it or address it. Ideally I'd like all of the information they give us to be on one mobile app.
5.0
出色的
使用方便
5.0/5
客户支持
5.0/5
投资回报率
5.0/5
执行
5.0/5

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