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Review of Shiji Group

9
评论仪表盘、KPI和客户服务。
E-marketing/Digital Marketing Manager from 200 to 499 房间 Boutique Hotels in Esterel (Canada)
已验证
3 天前
已审查的产品
声誉管理
你最喜欢什么？
通过评论控制面板，所有宾客评论都集中在一个地方，方便我们将自身表现与竞争对手进行比较。我们还可以直接从消息平台发送消息。客户成功团队提供的支持非常出色。特别感谢 Paulina，她对我们关怀备至，总是能及时回复我们的问题和邮件。对我们来说，这种响应速度至关重要。
您不喜欢或认为可以改进的地方是什么？
该消息平台存在诸多漏洞，需要持续监控和故障排除。应提供直接出站消息的性能指标。
4.5
出色的
使用方便
3.0/5
客户支持
5.0/5
投资回报率
4.0/5
执行
4.0/5
[email protected] . from Shiji Group replied
Hi Milène, Thank you very much for taking the time to leave a thoughtful review with your feedback! It is great to hear about all the ways that our platform is supporting your operations and enhancing your guest experience even further. I would like to thank you for your kind words about Paulina as well! I will make sure to pass this on, as she's truly a star on our team. Regarding the messaging platform challenges, I am sure these have already been passed to Paulina and escalated internally but I will ensure this is brought up again. Wishing you a great summer season ahead! Best, Jessica Kurtz

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