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Kindness and efficiency of the staff, prompt response to requests and availability
Original:
Gentilezza e efficenza del personale, pronta risposta alle richieste e disponibilità
您不喜欢或认为可以改进的地方是什么?
Everything ok, maybe sometimes to be heard more to call in the structure.
Original: tutto ok , magari qualche volta farsi sentire di più chiamare in struttura .