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Review of Amadeus

1
Mandatory Migration to SalesForce
Director of Sales from 75-99 房间 Bed & Breakfast & Inns in Loveland (United States)
已验证
5 年前
已审查的产品
RFP和提案管理软件
你最喜欢什么？
SalesPro just mandated a full migration to their SalesForce product. The migration of data was incomplete. Additionally, there are no training videos and the system is NOT user-friendly. To receive technical support you are required to email in a question, which will give you a response like "you should read the help section in the program". If you follow up with additional questions you are prompted to submit a new question with a new case number. It is absolutely TERRIBLE!!!!! Looking into alternatives.
您不喜欢或认为可以改进的地方是什么？
Provide training videos and I. The lengthy help sections are not actually that helpful. Showing the full process, from start to finish would help greatly: how to complete setting up accounts, BEOs, Catering, Updating menus, setting up traces, room contracts...... This is terrible service, especially considering how much you are charging.
0.5
糟糕的
使用方便
0.5/5
客户支持
0.5/5
投资回报率
0.5/5
执行
0.5/5

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