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Review of roommaster

3
所有者
Owner from 25-49 房间 Bed & Breakfast & Inns in Pella (United States)
已验证
25 天前
已审查的产品
酒店管理软件
预订引擎
物业管理系统
你最喜欢什么？
客户经理很棒，客服人员也很好，能及时提供帮助。但是，如果让我重新选择酒店的软件供应商，我绝对不会选择 Roommaster Cloud。
您不喜欢或认为可以改进的地方是什么？
界面非常过时，既不直观也不流畅。我最近三次致电客服，即使是在非高峰时段，寻求简单的帮助也需要等待25到40分钟。一旦接通客服，他们确实很乐于助人，但等待时间实在太长了！
1.5
糟糕的
使用方便
1.0/5
客户支持
1.0/5
投资回报率
1.0/5
执行
2.0/5
Riya g. from roommaster replied
Hi, Thank you for taking the time to share your feedback. We appreciate your comments about our support team and are glad they were able to help when you reached them. roommaster is now a modern, cloud PMS, and the platform has continued to evolve to deliver a better experience for hotel teams. If you'd like any assistance or would like to discuss your experience further, please reach out to us at [email protected] and our team will be happy to help. Thank you for sharing your experience with roommaster.

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