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Review of SiteMinder

9
优秀的客户支持团队！
Director of Innovation from 25-49 房间 Boutique Hotels in Ontario (United States)
已验证
2 个月前
已审查的产品
渠道经理
预订引擎
酒店元搜索管理软件
你最喜欢什么？
他们绝对是我合作过的最棒的客户支持团队之一。销售代表迭戈·瓦斯奎兹至今仍会主动联系我，尽管过去几个月我们已经通过 SiteMinder 预订了多家酒店。他们还提供 24/7 全天候在线聊天支持，技术支持人员（例如 Ravi）非常出色。他们的渠道管理系统易于上手，而且他们的移动应用程序也非常棒。
您不喜欢或认为可以改进的地方是什么？
预订引擎很棒，但我非常希望它能进一步现代化。如果他们能提供“一次性”优惠码或仅限使用一次的折扣优惠就更好了。目前，当我们尝试向客人提供优惠码时，它会按每日价格进行折扣，这并不理想。
4.5
出色的
使用方便
5.0/5
客户支持
5.0/5
投资回报率
5.0/5
执行
4.0/5
Zidane D. from SiteMinder replied
Hi AL, Thank you for such a detailed review, this truly made our day! It is wonderful to hear that Diego has continued to check in with you even after onboarding multiple hotels. That kind of ongoing care is something we genuinely value, and we will make sure he knows how much it means. We are glad Ravi has been delivering great technical support through our 24/7 chat — we will pass your kind words on to him as well. We appreciate the feedback on the booking engine and promo codes too and we will ensure it is shared with the right team. Thank you for growing with us and for taking the time to share this! Warm regards, Zidane D.

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