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Review of alliants

9
Full on training and introduction
Concierge from 100 to 199 房间 City Center Hotels in London (United Kingdom)
已验证
5 年前
已审查的产品
访客留言软件
礼宾软件
你最喜欢什么？
Most efficient concierge program on the market which meets the expectations for modern day texting and chatting with a very good looking design to it.
您不喜欢或认为可以改进的地方是什么？
A more user friendly dashboard with a better calendar for concierges to easy access bookings and tasks on a busy day. As good as it is meeting modern day technology with the chatting features, traditional ways of confirming to guests and Travel agents should be available as it is still needed. Try not to forget about the guests who still comes physically to see the concierges at the desk too, maybe some more quick chat or quick print options.
4.5
出色的
使用方便
4.5/5
客户支持
5.0/5
投资回报率
3.5/5
执行
5.0/5
Vickie M. from alliants replied
Hi Sean, Thank you for taking the time to provide a review. We know what a crazy busy time it is opening a hotel so your efforts are truly appreciated. And thank you also for your feedback! It's how we learn and improve. I will be sure to let our VP of Product hear your feedback on the calendar layout although funny enough, we heard the opposite from another London hotel so we'll work on striking a happy balance for all. And don't worry, some of the more traditional confirmations are in our roadmap as well. But good shout to remind us about travel agents and vendor communication. This has been in our internal discussions and your feedback just confirms the need, so thank you. We wish you all the best in your opening! -Vickie & Team Alliants

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