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Review of SiteMinder

10
高效的渠道管理和预订引擎，确保运营顺畅
E-commerce Executive from 100 to 199 房间 Branded Hotels in Bangkok (Thailand)
已验证
8 个月前
已审查的产品
渠道经理
预订引擎
访客留言软件
你最喜欢什么？
渠道管理器让我们能够轻松管理所有已连接OTA的房源分配，并实时更新房源信息，从而避免超额预订。价格映射功能也非常有用，因为它可以节省时间并确保不同渠道价格的一致性。此外，预订引擎还支持我们通过用户友好的界面从网站直接生成预订，从而提升客户体验并提高转化率。
您不喜欢或认为可以改进的地方是什么？
有时，新价格方案的映射过程可能会比较耗时，如果能有一个更自动化的设置会很有帮助。预订引擎还可以提供更多可定制的设计选项，以匹配酒店品牌。此外，更详细的报告仪表板可以帮助我们更有效地分析预订绩效。
5.0
出色的
使用方便
5.0/5
客户支持
5.0/5
投资回报率
5.0/5
执行
5.0/5
Zidane D. from SiteMinder replied
Hi Nilubon, Thank you for your feedback! We're pleased to hear that our Channel Manager makes it easy to manage allotments with real-time availability updates across OTAs to help avoid overbooking, that the mapping rate feature saves you time whilst ensuring rate consistency, and that our Booking Engine is generating direct bookings with a user-friendly interface that improves customer experience and conversion rates. We appreciate your suggestions for streamlining the mapping process for new rate plans. This feedback will be shared with our product team as we continue to improve workflow efficiency and analytical capabilities. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D.

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