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Review of ResNexus

6
我曾经是你最大的粉丝。但最近却不那么喜欢你了。
Owner from 10 to 24 房间 Bed & Breakfast & Inns in Weed (United States)
已验证
2 年前
已审查的产品
酒店管理软件
网站设计
你最喜欢什么？
自 3 年前购买 ResNexus 以来，我们一直在为我们的露营地使用该产品。最初几年，我对它的客户服务印象深刻，并不断告诉其他露营地业主它有多棒。但最近，当我遇到问题时，似乎无法获得帮助 - 甚至得不到回复。而且问题似乎更频繁（主要与 Direct Connect 有关），我只能自己解决问题。
您不喜欢或认为可以改进的地方是什么？
我希望在需要帮助时（现在）能够得到帮助。相反，我必须发送电子邮件并等待解决方案。最近，我经常得不到回复。
3.0
平均
使用方便
3.0/5
客户支持
3.0/5
投资回报率
4.0/5
执行
4.0/5
Nathan M. from ResNexus replied
Karen, Thanks for leaving us your feedback. We assign two dedicated support specialists to each account. If for some reason they are not able to respond in a timely matter we also provide a support number to call into general support. If that does not work you may go into your settings and go to the support side tab and click the "How are we doing?" section and click unsatisfied to escalate any concern to our escalation team. We have been having unusually high call volumes this month and apologize that you have been running into problems recently.

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