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Review of SiteMinder

10
一切为了酒店，一切为了酒店。
Front Office Manager from 50-74 房间 Boutique Hotels in Chiang Mai (Thailand)
已验证
8 个月前
已审查的产品
渠道经理
预订引擎
访客留言软件
你最喜欢什么？
只有 SiteMinder 能够掌控整个酒店和销售解决方案，因为它就像一个中心，涵盖了我所需的一切：房价、分配、价格方案、限制条件，还能生成包含详细日期和选择日期的报告。SiteMinder 脱颖而出，是唯一能够无缝管理整个酒店运营和销售解决方案的平台。它就像一个中心枢纽，让我可以访问所需的一切——从配置房价、管理分配到设置价格方案和应用限制条件。真正让我印象深刻的是它能够生成包含自定义日期选择的详细报告，让我能够全面了解绩效指标和预订趋势。这款一体化解决方案无需使用多个系统，简化了我的工作流程，并让我能够轻松做出数据驱动的决策。
您不喜欢或认为可以改进的地方是什么？
我们遇到过一些情况，分配并非实时更新，但总体来说速度还算快，但有时几乎同时收到两份预订。我们偶尔会遇到分配无法实时更新的延迟。不过，整体系统速度很快，响应也很快。不过，也有一些情况几乎同时收到两份预订，导致预订略有重叠。
5.0
出色的
使用方便
5.0/5
客户支持
5.0/5
投资回报率
5.0/5
执行
5.0/5
Zidane D. from SiteMinder replied
Hi Phantawat, Thank you for your incredibly detailed feedback! We're thrilled to hear that SiteMinder has served as your centralised hub for managing room rates, allotments, rate plans, restrictions, and detailed reporting, and that it's streamlined your workflow by eliminating the need for multiple systems. We appreciate you bringing to our attention the occasional delays with real-time allotment updates and the rare instances of simultaneous bookings causing minor overlaps. This feedback will be shared with our team as we continue to enhance our real-time synchronisation capabilities to prevent such occurrences. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D.

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